I'm surprised the rating for this location isn't high. I've lived in the area for over two decades…read moreand every time I'm here, I've received great service. We've used their PO Boxes and love the remodel to the place. Clean and organized and I'm very pleased with all the services that we've used, which includes: notary, making copies of keys, PO Box services, dropping off regular mail, dropping off Amazon returns, and shipping. They have other services as well.

Extremely disappointing experience…read more We came in to get a fingerprint Live Scan done for my wife, and it was immediately obvious that Jake and his coworker simply didn't want to do it. The first thing we were told was, "We stop doing Live Scans around 6," even though it was 6:04 PM when we walked in. Stopping a service four minutes earlier and using that as a reason to turn customers away does not sound like a policy--it sounds like someone who didn't want to do their job. To make it worse, when my wife asked for clarification, Jake responded with unnecessary attitude, saying: "Oh, it's not around 6pm -- it IS 6pm." That comment was delivered with sass and zero professionalism. We were polite, respectful, and not rude in any way, yet were met with dismissiveness and irritation for simply asking for a service they advertise. If there's a strict cutoff time, that should be clearly posted and communicated professionally--not weaponized to shut people down with attitude. Customer service matters, and tonight it was completely lacking. I normally don't leave reviews, but the way my wife was spoken to compelled me to write this. Unprofessional, unhelpful, and frustrating experience. I hope management addresses this, because this interaction alone ensures we won't be returning to this location.

In emergent need of passport pictures and was only familiar with a store chain I've frequented over…read morethe years. Their camera was broken and I was referred to AIM. I was greeted the moment I walked in. The nice young lady who helped me shared the picture options, I made my selection and I was heading out in minutes. I've used another mail service business having been unaware of AIM until now, but would patronize them again. Thank you for the swift and friendly service!

Mail was delivered on time. Employee there was very helpful and polite despite being very busy…read more Thanks AIM!

John went above and beyond to fix my business card error that was initially ordered online. He is…read moreextremely knowledgeable and helpful. Highly recommend him!

Attitude runs rampant at this FedEx store…read more.. Love when customer service representatives act like they are doing you a favor. I am the nicest person, but I will not be disrespected as a paying FedEx account customer. I have finally had enough. Definitely DO NOT recommend this location, and I am absolutely shocked that the owner of this place is even allowed to use their name. Ruining their reputation. Look at the google reviews. Mostly bad. Not to mention staff taking people's Apple phones?!?? Unbelievable, and unacceptable. So sad that this place exists.

This UPS store is consistent. I stopped in to send a package for work and the staff member there…read moregreeted me right away. I was behind one other customer and shortly after I entered a whole group of people got in line behind me. The person working was efficient and helpful, they answered my questions and were able to get my package sent and ready quickly. While it was more expensive than I anticipated, it was nice that they guaranteed its deliver within three days and the package ended up arriving earlier than anticipated. This is the first location I think of visiting when I need to send a package.

BIG Warning. July 1, 2026 we paid for our renewal of our box for 1 Year. My husband is sick so we…read moreare moving out of the area. I called to see if I closed the box would I get a refund. I was told No. We have a small box and paid 372.00 for the year. Today is July 21st, 2026 and we will not get a refund if we close our box. Be Warned: Do Not Pay by the year unless you can afford to give your money away if you have an emergency situation. As far as the service, it's been great

Been here a few times to drop packages or get things notarized. This appears to be a company owned…read morestore now. There were 5 people working at 12pm on a Wednesday now that seems excessive but hey my trip went by fast.

Carlos and Ryan are very efficient! Great customer service. They are calm even though they were…read moresuper busy

This is located next to the Walmart off Truxel Rd…read more Parking is plenty as long as you're not closer to Walmart. I dropped by quickly to return some Amazon items. I like that they do the "no box, no label" method. Service was fast and efficient. There's hardly anyone inside the store. I see that they offer all types of services like TSA Pre Check, printing, shipping, etc.

Located near the Walmart & Home Depot. large Shopping center with many various stores and…read morerestaurants. Was visiting my brother who lives off of Natomas & remembered I brought my Amazon returns with me. Did a quick search for Staples as it's my preferred drop off location in Fremont. Was able to return with no issues. Browsed around the store after returning and found an interesting BIn of Amazon products for sale for $1 in the front and $2- 15 larger items in the back of the store depending on the day you shop. Found some great deals! Wish I lived closer and would return on a $2 Thursday . Fridays is when new items arrive at the $15 price.

Love my local post office. Employees are both friendly and helpful, helping customers save money or…read moresharing swiftest options to send items. I visited the other day and a customer began to be nasty towards the employee at the desk; so much so I was going to need to walk out or intervene. The employee kept her cool, the customer realized her error in what she was asking for and apologized to taking the paperwork back from the employee (but no apology for her nasty, curt tone). I was the next customer and the employee perked right up like nothing happened. Shout out to our service based heroes who endure what they shouldn't have to.

If I could give zero stars, I would…read more Unfortunately, one star is the lowest option, even though this location doesn't deserve even that. I genuinely don't understand why they have a phone number listed if they don't bother answering it. I have repeatedly tried calling this location because I needed to speak with someone, and I have not been able to get through. The call either rings and eventually disconnects, or, toward the end of the call, it sounds like someone picks up and immediately hangs up, causing the call to end. I have tried calling multiple times and still cannot get anyone to answer. This is incredibly frustrating and extremely poor customer service. Customers should be able to reach a location when they need assistance, especially when USPS Customer Service specifically directs them to call that location.

I needed a custom box cut to a certain size. The box itself was a little pricey, but servant was…read moregood. Box is good quality and the custom cut was on point. Thank you again Bro Bro I will be back.

They are great, I went to buy a box for shipping, she measured, selected an ideal box, taped the…read morebox, added my items , added packing cushioning material and sealed it up perfectly . It was ready to go, All for $10! Wonderful !! I will definitely return for any boxes,packing

Haley was amazing. I walked in and was told it would be a few minutes and I was called two minutes…read morelater. Haley walked me through what i need to do to change my membership from southern ca to nothern, set me up with my tags, and explained the credit card offer in a way that was very illuminating and helpful without pushing it. 10/10 service and speed.

I stopped by this location today to renew my roadside service membership and to pay my dmv…read moreregistration. Anika E greeted me at the information/reception desk . She was very friendly and helpful! Great customer service! I inquired about travel agent service and she made sure to give me all the information that I needed to inquire , both online and in person with a local Travel Agent . After a brief wait , I was called by an agent rep who was named Anika P . who was also very friendly and knowledgeable about all the services. She made me feel very welcome during the visit , from star to finish . The basic membership is still reasonably priced! I've been very disappointed in the Customer Service I've received at various businesses throughout the Natomas Area, however I can say Triple A renewed my confidence that some people and businesses really do care about their customers! There is average customer service, good customer service and then there is AWESOME customer service! I definitely received the latter today! Please give both these ladies a raise ! Pronto :-) .. Until next time !

I don't head into the UPS store often, but it's nice to know what to expect when I do need to send…read morea package. While there's usually lines when I stop in they always keep them moving. The staff is very helpful and I appreciate them being able to walk us through options and pricing to send items. While sometimes it feels expensive, so far everything has made it safely to its destination on time or early.

I've been using them for years…read more They just upgraded their whole entire store by moving down a few more stores Anytime I need to send something back to Amazon or I need to mail something. This is where I go. It's pretty quick and easy I wish for a PO Box. It was a little bit cheaper, but that's pretty much. The price is everywhere.