I lost my grandma in December 2025, and I was really close with her. For her celebration of life, I…read morewanted to do something special, so I started creating my idea on an app on my phone. Unfortunately, when I went into the FedEx on Truxel to get everything printed, Everything was wrong. I felt defeated. Then Tony stepped in and saved the day. He helped me get everything in the right pixels and size so it wouldn't look distorted when printed. His customer service was great, and even though it was the end of his night, I never felt rushed. I'll be doing future business with them. And thanks again, Tony! 1/6/26

John went above and beyond to fix my business card error that was initially ordered online. He is…read moreextremely knowledgeable and helpful. Highly recommend him!

Located near the Walmart & Home Depot. large Shopping center with many various stores and…read morerestaurants. Was visiting my brother who lives off of Natomas & remembered I brought my Amazon returns with me. Did a quick search for Staples as it's my preferred drop off location in Fremont. Was able to return with no issues. Browsed around the store after returning and found an interesting BIn of Amazon products for sale for $1 in the front and $2- 15 larger items in the back of the store depending on the day you shop. Found some great deals! Wish I lived closer and would return on a $2 Thursday . Fridays is when new items arrive at the $15 price.

Adj: Efficient and Exceptional (And I'm their 100ths review on Yelp! LOL)…read more This Staples in the same shopping plaza as In-n-Out on Truxel Blvd, but tucked way in. It's a bit hard to get to, if the parking lot is busy and congested, but you will find plenty of spots in front. My first or second time to this Staples only since this is not close in my area, but I came by since it was on my way home. I had a couple of Amazon returns and this Staples was convenient for the task. The staff person was quite efficient in scanning them in although they no longer give you receipts for your returns, they will take your item, bag it in an Amazon bag, and then put a label on each bag, and then scan your QR code and then the item's label and put the item(s) into these giant boxes to collect and then send back to Amazon, painless experience, only thing was that the staff person looked a bit grumpy, maybe he was having a bad day. He was still polite, just a bit curt. I took the time to look and walk around. This store is a standard Staples, about the same size as the one near my neighborhood. There's the usual computers and printers, plus lots of office supplies, then there's seasonal items on special displays like tax prep software. There's also a Party City in this one! Convenient if you were needing decorations for a party or an office event. It is the trend to co-locate several businesses in one so then there's synergy to pull customers in to return Amazon items, and then they might decide to just actually see, touch, and try an item in person before they buy at Staples if it's carried here. Overall, I had a good and quick experience here "that was easy!" LOL

I don't head into the UPS store often, but it's nice to know what to expect when I do need to send…read morea package. While there's usually lines when I stop in they always keep them moving. The staff is very helpful and I appreciate them being able to walk us through options and pricing to send items. While sometimes it feels expensive, so far everything has made it safely to its destination on time or early.

I've been using them for years…read more They just upgraded their whole entire store by moving down a few more stores Anytime I need to send something back to Amazon or I need to mail something. This is where I go. It's pretty quick and easy I wish for a PO Box. It was a little bit cheaper, but that's pretty much. The price is everywhere.

I come in here pretty frequently with my Amazon returns…read more They are always very pleasant even if there is a long line in front of me. The line mores pretty quickly for the most part as most of their business is drop offs and amazon returns. They also do other shipping and those customers take longer with there personalized shipping needs. What also takes a little bit of time is when people are picking up packages and usually it's a large stack of them. They used to have a kiosk for amazon returns, I believe that is no more. I never used it as I enjoy the personal interaction and I feel more confident that it's done right. I'd hate for one of my return packages to go missing. I have also come here to make copies, they appear to have a self-serve copy machine, but the sales associate Parking is good. They are in a shopping center and share a private lot. Sometimes all the spaces are taken upfront so I have to walk a bit, but it's never bad.

this place is terribly inconsistent with its business hours. Just dont go here to drop off, you'll…read morewaste your time 100% of the time. Absolutely terrible

Mail was delivered on time. Employee there was very helpful and polite despite being very busy…read more Thanks AIM!

In emergent need of passport pictures and was only familiar with a store chain I've frequented over…read morethe years. Their camera was broken and I was referred to AIM. I was greeted the moment I walked in. The nice young lady who helped me shared the picture options, I made my selection and I was heading out in minutes. I've used another mail service business having been unaware of AIM until now, but would patronize them again. Thank you for the swift and friendly service!

This UPS store is consistent. I stopped in to send a package for work and the staff member there…read moregreeted me right away. I was behind one other customer and shortly after I entered a whole group of people got in line behind me. The person working was efficient and helpful, they answered my questions and were able to get my package sent and ready quickly. While it was more expensive than I anticipated, it was nice that they guaranteed its deliver within three days and the package ended up arriving earlier than anticipated. This is the first location I think of visiting when I need to send a package.

Pretty decent UPS store that's roomy and offers lots of different options. I like the self serve as…read morewell as the different lines whereas you can wait for a staff member to assist. I especially appreciate them for the way they handle Amazon returns and am never bias or judgey. Staff is friendly, helpful, and understanding. This is why it keeps us coming back. This wasn't our first time here and won't be our last.

Extremely disappointing experience…read more We came in to get a fingerprint Live Scan done for my wife, and it was immediately obvious that Jake and his coworker simply didn't want to do it. The first thing we were told was, "We stop doing Live Scans around 6," even though it was 6:04 PM when we walked in. Stopping a service four minutes earlier and using that as a reason to turn customers away does not sound like a policy--it sounds like someone who didn't want to do their job. To make it worse, when my wife asked for clarification, Jake responded with unnecessary attitude, saying: "Oh, it's not around 6pm -- it IS 6pm." That comment was delivered with sass and zero professionalism. We were polite, respectful, and not rude in any way, yet were met with dismissiveness and irritation for simply asking for a service they advertise. If there's a strict cutoff time, that should be clearly posted and communicated professionally--not weaponized to shut people down with attitude. Customer service matters, and tonight it was completely lacking. I normally don't leave reviews, but the way my wife was spoken to compelled me to write this. Unprofessional, unhelpful, and frustrating experience. I hope management addresses this, because this interaction alone ensures we won't be returning to this location.

I'm surprised the rating for this location isn't high. I've lived in the area for over two decades…read moreand every time I'm here, I've received great service. We've used their PO Boxes and love the remodel to the place. Clean and organized and I'm very pleased with all the services that we've used, which includes: notary, making copies of keys, PO Box services, dropping off regular mail, dropping off Amazon returns, and shipping. They have other services as well.

This UPS location is a complete joke. The customer service is rude, dismissive, and blatantly…read moredishonest. I came in to return an Amazon package and did exactly what I was told. When I came back, they suddenly claimed the return had to be in a box purchased from them -- which directly contradicts how Amazon returns normally work. I went twice, wasted my time twice, and got the same condescending attitude both times. This felt like nothing more than a cash grab to force customers into buying unnecessary packaging. No effort to help, no consistency in information, and zero professionalism. If you value your time, avoid this location. I will never return.

Been here a few times to drop packages or get things notarized. This appears to be a company owned…read morestore now. There were 5 people working at 12pm on a Wednesday now that seems excessive but hey my trip went by fast.

Came in to ship something. I was in line and thier was a very rude customer that Sandra…read moreunfortunately had to assist. She was so professional and courteous. That takes a lot of restraint and control not to even show it on your face when a customer is rude. Sandra was very kind and helpful with my transaction. I also had the pleasure to meet Jason and John also very friendly.

They are now taking Amazon Returns…read more When I arrived there was no line and I walked right up to the counter. I pulled out my QR code and my package and set it on top of the scale. It didn't scan correctly and she tried it again. Then she politely asked if I was sure this was the right place. OPPs!!! Wrong place. I thought I had checked FedEx but apparently I selected the wrong location. I said I'll be back. I went outside to my next appointment. They were behind so unreturned my item and re-selected FedEx. I went back to FedEx and the staff member had an opening in her line and I tried it again and it went through on the first try. Service was stellar.

Very clean place, guys that work here are very cool and helpful. Just got a mail box today and…read moreeverything went smooth and easy! Highly recommend!

Awesome location and friendly staff. Had the opportunity to stop at this Gem. I was met with a…read morefriendly hello . I was pointing to exactly what I needed. I was able to get in and out in a timely manner. This is definitely a spot that shouldn't be overlooked especially if you are in a time crunch.