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    The UPS Store

    2.8 (39 reviews)
    Open 8:00 am - 6:30 pm
    Updated 1 week ago

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    3 months ago

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    3 months ago

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    2 months ago

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    1 month ago

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    3 months ago

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    4 months ago

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    11 months ago

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    Local

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    1 year ago

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    Local

    Helpful 3
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    1 year ago

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    2 years ago

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    2 years ago

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    Local

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    2 years ago

    Best ups store in the verde valley great staff always supper friendly always greet me by name

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    Local

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    2 years ago

    Chris and the staff here are the best. Friendly and engaging. Allways had the best experience here.

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    4 years ago

    Helpful 4
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    3 years ago

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    5 years ago

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    5 years ago

    Helpful 5
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    5 years ago

    All employees need extensive customer service training. I have never experienced such rude and unprofessional service in my life.

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    6 years ago

    Helpful 4
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    6 years ago

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    5 years ago

    Excellent service. Beth always greats me with a smile. Always has our packages organized.

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

    Zero stars paid $10 per page for notary and $5 for an email. Welcome to Calizona so sad over priced rude service.

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    8 years ago

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    5 years ago

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    9 years ago

    Been doing business with this store for 3+ years. Friendly, efficient staff, great customer service

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    10 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    Shelly, we look forward to doing more business with you. Thank you

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    9 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    In particular, June Trinidad, the owner, went out of her way for me.

    Mentioned in 2 reviews

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    US Post Office

    US Post Office

    (2 reviews)

    Februrary 10th, 2016 I was there to finally get a…read morepre-purchased priority mail out after the USPS letter carrier left it at the mail pickup area at Distant Drums RV Resort two days in a row. The post master challenged me on if I had scheduled a package pickup in an attempt to transfer blame back onto me. This RV resort has had the same outgoing mail staging area for several years. I asked the post master how was I supposed to know about package pickup? Not to mention what difference does that make anyhow? The resort gets mail picked up and delivered at the same area in the office 6 days a week for Years! She did not answer my observation or question. I also asked her to make it right and either refund the shipping costs or send it overnight. All I got was a can't do it/won't do it from the post master. This package was a customer order who paid extra for 3 day priority. The post master then throws out that 3 day priority is not a guaranty. What kind of a response was that? Then why charge more money for it? If it's not a reasonable expectation then why not offer it free if you can't or won't guaranty it anyway? Perception is that you are lying, just saying. What should this Post Office do to improve my satisfaction with the "service" I received? Maybe a new Post Master that excels in customer satisfaction issues.

    Attn: Management! Your rep Cynthia has got to be THE worst I have ever experienced in all my days…read moreof going to the post office. She's very very rude and short with customers and I expect if you pay close attention to any of the reviews that come in re her behavior you will soon have to have to sit down with her. Please do so! Thank you!

    The UPS Store

    The UPS Store

    (19 reviews)

    Much to my surprise I was in need of a UPS store & i found it nestled in a very small store front…read moreacross from a donut place. The staff are courteous, helpful, and service with a smile. They can help you at the counter or you can use the self kiosk in the lobby, they only have one, but it's a small space. This store can get busy at times to form a line & also a line for the kiosk. Since my first visit I've been here several more times whenever I find myself in the area, and needing a UPS store.

    Lazy and unprofessional staff. Amanda refused to take my Amazon return with free return label. Said…read moreI had to pay for a $48 shipping fee to mail one item back & $18 for the other; even though the item was new and in original box as per drop-off instructions. Gave me wrong information that I had to have the original box AND the Amazon box. She kept counting the time to get off work, ("we close in 7 minutes"). Amanda said she just wanted to go home & refused to help me further. Very nasty attitude, extremely rude, unmotivated and just plain lazy left a very bad impression. And to top it off, she was dishonest on what was required to do an amazon return & trying to upsell packaging. Took the same exact items to Sedona UPS, they scanned the label and accepted the return. The whole transaction took 2 minutes in Sedona and service with a smile. In UPS Cottonwood got nothing accomplished in the 15 minutes there and had to be dumped on by Amanda's misery and rush to be off shift. The smug young male colleague inserting himself didn't help the situation. The only person trying to assist was unable to because controlling Amanda was circling around us, hovering, and interrupting. Cherry on top for bad service, Amanda yelling profanities towards me when she locked up the store. She needs to GO! Will not be using this location for my mail services or business needs.

    The UPS Store - shipping_centers - Updated May 2026

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