Their customer service is NIL! I walked in and the male employee "working" was literally laying…read moreon the midsection table. Lying on his back. He sauntered over to the register where I was standing- messing around with his phone. He mumbled something I couldn't hear and walked off. The woman working there made her way to the register and I asked her what she needed besides my Amazon return message. She told me she would have to print the label and it was $2 for the first copy, and $1 for each additional page. I would also need a box or I would have to purchase one. I just turned around and walked out. You folks should go visit the Pasco Road 68 location for some customer service tips. Also, not appropriate to be laying down in customer view.

my package was not delivered to address given it was given to a neighbor who said they never got it…read more nor was i notified that it was not and i filed a claim which they rejected saying they did deliver even though theyre associate gave me the address they said the delivered to I WILL NOT BE USING THIS COMPANY AGAIN THEY HAVE ALL YOUR INFO FOR ABSOLUTELY NO REASON because they dont communicate changes they made

This is a super helpful and friendly place. I was in two separate times a day apart and three…read moredifferent people helped me figure out how to get what I needed. Their copy prices are great, especially compared to FedEx or UPS. 10/10.

Such a great atmosphere and the staff is so helpful with a large variety of my needs. I look…read moreforward each time I go in to check my mailbox.

Jessica greeted me right away and helped me with my copies. She had time and actually copied our…read morefamily cookbook for me. From out of town it would come again.

If you come here, don't expect to get any help when you try to use the computer. I wasted $14…read moretrying to log on to check my email because I needed to print out a form for direct deposit It was a hassle trying to figure out how to get to the Internet browser. Unfortunately I have to go back today to log back on and finally print my form so that I can get my money direct deposited. At least this time it shouldn't cost $14 to try to navigate the system to try to get things done. Also, this location does not have post office boxes to rent, so don't waste your time coming here to rent a post office box

This 5 star rating is an accumulation of my many Amazon returns to this location on Clearwater Ave,…read moreKennewick WA. Not once have I ever been disappointed with the customer service. Always greeted with a smile and as busy as they get, the agents never seem to be impatient or stressed out due to the volume of people lined up. In a day where customer service is generally lacking, this location always delivers.

I visited 1/18/2025 & I literally walked in the door at 3:59 as they were getting ready to lock the…read moredoor. The lady let me in and was so kind and helpful. I needed to fly out in the morning for an emergency trip and realized late in the afternoon- I had to return 2 Amazon items. She was very helpful and courteous even though I was late in arriving. I don't recall her name but she and the male employee working were busy and didn't show that they would like to wring my neck. (TBH-I thought the Pasco store near my house was open until 4-only to find out they close at 3 in Sundays). Thank you Kennewick Clearwater UPS store.

In the past 4 months I have had (5) different packages delivered by UPS and the 5 delivered…read morepackages were all delivered to my neighbors. I have tried to contact a UPS office and was promised this will not happen again. I have my address located on my fence and my house. I don't have a problem with Fed-X or regular mail.

I can only speak for this location as an access point to pickup up UPS packages. I don't use their…read moreother services. If you're lucky enough, and they find your package in the back, you will likely continue to receive notifications from UPS that your package is waiting for you because half the time they will forget to ask you to sign for your package and it will appear that you've never picked it up. As I write this, I just received three messages in the last 24 hours reminding me to pick up a package (that I already have) or they're sending it back. The rest of the time, you'll receive a notification that your package is ready for pickup, which it truly is, but they will claim it's not there or that they know nothing about it. Doesn't matter that it has a UPS tracking number, they will not check that. You will have to return another day and insist that your package tracking says it's arrived and...oh my goodness! Indeed it REALLY is there and was actually there all along! I only send to here from Amazon if the package cannot be sent to the Amazon locker. However, in the last year, I've had issues with this location at least 6-8 times and that is over half the total times I've had parcels delivered there. I am not bothered by employees making mistakes but this repetitive issue is not "mistakes", this is unprofessional. I would like to use this location because it's conveniently located, but I at this rate, it's becoming not worth it.

All I wanted to do was mail a letter with a retutn receipt. They said I had to put it in a bubble…read moreenvelope for $3.99 to mail a damn letter. This business owner is a thief to perpetrate a fraud like this. Despicable!

The UPS store on Gage cross from Costco is owned by bad customer support person…read more I had printing from file done, 40 copies 2 side color. it cost about $1 each. when I opened the package at home, the pictures were way too dark. I brought them back the next morning, the person looked at it and said "I'll do it over, it's not right" I left to do shopping and when I came back the owner was there and told me she would reprint it only if I paid for it! UNACCEPTABLE!! 8524 W Gage Blvd Ste A-1, Kennewick, WA 99336

Shawn was great to work with and helped me with a foam mounted poster for a Celebration of Life. He…read moreeven finished it the same day and I couldn't be happier with the quality. Other places (F-Ex, VistaPrint) charged more and said file was too small so quality might not be good. UPS handled my project with compassion and the poster has same sharpness as the original photo from my phone. Highly recommend working with them on any special print projects!! I'd add a photo but want to respect privacy of my friend and her loved one.

The service was swift! Each staff member was wearing a mask. All patrons were pleasant and…read morefollowing the social distancing markers on the floor. The store was clean and not loud! We enjoy our UPS Store!

Fast friendly service. The lady was very nice and informative and there was a very short wait timeread more

These workers went above and beyond for me. I had an urgent medical issue that required a package…read moreto be delivered to support my medical needs. It was delayed many times and I was so overwhelmed. Kaitlyn went way above the normal expectations to assist me and help me with my package issues. I am so forever grateful for them and their help. The driver Shelby did amazing with this issue as well. I could not be more grateful and I will forever be thankful for their time and energy today especially during this holiday season. 10/10 costumer service from them.

Awful location. Will ship with a different carrier now. Corporate UPS needs to replace these owners.read more

Never had this problem here before, but have an Amazon return that was supposed to be able to drop…read moreoff without label or box. I printed the label anyway. Got to this UPS store, which I have done many times before. Today, they said I had to buy a box. Amazon (who is paying them) says I do not. Very poor customer service. I'll go to another store next time.