The yelp score and the reviews say it all. The lack of customer service is exactly what my family and I experienced tonight. I went to the front desk to ask how much longer for a bowling lane and one of the employees snatched the pager out of my hand and said with a very rude tone just go to lane 17!! I immediately asked to speak with a manager to let them know what just happened. I spoke with Carlos and told him my story and he responds back and says there's 2 sides to every story. As a manager, Carlos should be trained better to deescalate the situation, not to put a customer on defense and make them feel as if they're lying by responding the way he did. I asked what did the other employee said, and found out that the employee who snatched the pager out of my hand, accused me of saying when is my f'ing lane ready, which was a complete lie. Carlos then proceeded to tell me they have a zero tolerance policy for profanity which made sense to me why the employee would lie for her defense, because she knew what she just did, snatching the pager out of my hand. Hypothetically speaking, even if what the other employee said was true, and I did use profanity, are they trained to snatch a pager out of a customers hand to escalate the situation more or go get a manager? After all, I, the customer was the one to ask to speak with a manager. The deals and atmosphere are great for families but like all the other reviews the staff needs more training on customer service. I asked to get the GM's information and have not spoken with him yet. There were three other managers on duty who came over to listen to my story and not one of them apologized for the employees actions and behavior. What should have been a fun bowling night with my family turned into us not bowling and leaving very disappointed on how we were treated as customers. I strongly encourage them to read these reviews and take them seriously because if they don't I can't see Main Event expanding. After all if it wasn't for us paying customers they would not be in business. read more

Was very disapointed, service in bar area was worst iv seen waiting 55 mins for our drinks in a bar area with less than 15 customers. We spoke to two waiters and a mgr in training but only the last person really cared. The management here does not exist, many workers in and arround the bar just wondering around, pretty bad. I love the main evernt in atlanta but can not think of any reason to come back here. If this place makes it i will be very surprised read more

This place has the worst customer service ever!. I decided to check out main event with my family to have dinner and let the kids run wild. First of all i walked in and saw the hostess stand empty, i tried asking 3 people if it was open seating and they all said something different. So i went to sit. Took over 20min for someone to get to me but it wasnt to take my order it was to ask me to check in with the lady in the front first before being seated. We decided to just leave and grab pizza which was a separate place in there which was better and quicker. The games where expensive but good prize selection. Alsoi didnt even try bowling because i can see how frustrating people where. I want to love this place but i can't, im going to stick to dave and busters or Peter Piper read more

Was here for a visit w my family. I like it. Watched the okc and gsw game on all the TVs. I loved the concept. Good was great and the service was wonderful. We only came to eat and drink so I cannot attest to those parts of the building. Overall I'd come again on my next visit over. read more

I took three teens there last week for the 9.95 promo from open-5pm. Best $$ I have spent in a long time! It includes unlimited bowling, high ropes, and laser tag. After two activities, it pays for itself. What an awesome place. I imagine it gets busy at night, but the afternoons are great. The selection of video games is high quality and the family pizza special is what I expected to pay (which was affordable). After 4 hours, they still weren't done! They could have stayed all day. If I didn't go for the promo rates, I think the price for bowling is competitive and would easily go there again. read more

My two younger daughters went to Main Event today with their older sister. This was supposed to be a fun day for the girls but customer service was not at it's best today. Our younger daughter stated that she went to ask a staff person a question and the lady rolled her eyes at her for no reason and was giving them attitude. Later the girls went to cash out their tickets and the card reader told them an amount of tickets they had but at the register the reader said something different. They were short 200 tickets. The manager came and they explained that three different readers gave them different ticket counts but he would not honor their lost tickets. Kids and families go here to have a good time, be treated with respect and for good customer service. If this business can not provide any of these things then they are in the wrong business. read more

Their service in bowling area was horrible !!!!!! First time here and I'm definitely not coming back their was a party of 8 if us and I asked the guy for napkins with so much food we presented and he brought us like 10 of us not exaggerating!! I don't know if it was just the night or what but I am not bowling here anymore ruined our bday party read more

WHAT A JOKE!!!! This place has no integrity and ran by people with no sense of customer service. Decided to go for a day out and enjoy this place. Heard both very positive and very negative things about this place but am always someone who wants to put their own opinion on a place. Spent $75 for the kids to enjoy some of their arcade games and things like that. Kids wanted to play Laser Tag so we sign up. Girl named Mikenze was nice enough to help and charges me for the 5 of us to play. She said next one starts at 2:15 and to just go stand in line and it runs every 15 minutes. It was 1 so we were like ok kids can play some more and the wife and I will enjoy a drink and appetizers at the Bar. Andrea was great and very personable and should be a valued employee. An hour passes and we go stand in line. People in line are holding a paper. I figure I must of just not got mine. I ask and they say I was never signed up but next available 1 starts at 3:30. I was frustrated at this point and asked why I was charged but not signed up? They called the Manager Jesus ( Here's where the no sense of customer service comes in) I ask for a refund so we can be on our way we weren't going to wait an additional hour and a half. He asked for my receipt. I did not have, must have lost between the receipt for the $75 we spent on cards for the kids to play or the $35 we spent at the bar with food and drinks, and the $45 for the laser tag I had lost it. I explained that I had only been an hour and a half at most since purchasing could you look it up. NO is what I got. I said are you really not going to give me my money back, he told us to remove the wrist bands before he refunded the money (like we were going to stay and actually do it at this point!!!) he said he could only refund me $38. I said well the total was $45 and the extra was a tip for them suiting is up and helping during laser tag. Which at this point we were not going to and had not done. He was very rude and said sorry you should have kept your receipt. I explained that we had been here a while and already spent over $150 there is not a way to look up a transaction? NO is what I got. Meanwhile in the back Mikenze is doing what Jesus should have been doing and looking up my transaction to give me my money back. Mikenze did find it during this conversation (2-3 minutes maybe) and apologized and offered to give it back in cash. Realizing she was putting in the only effort and essentially doing her boss Job I just decided to leave without the additional money back. When a company meets an issue is when you find out how much integrity that company has. Not sure if this is what they were trained to do but Jesus handled this so poorly it was embarrassing. I will not ever be going back. Nothing was offered to try and make it right, nothing was done to try and get us in laser tag, nothing was done but a manager arguing with a patron on simply giving his money back. Really would stay away. Heard too much bad stuff and now dealing with it first hand.... read more

The building itself is nice, new, and clean. The food is only ok- but everything is so expensive! I brought 5 girls- bought the "unlimited pass" for $20 but you have to reserve a time slot for laser tag which wasn't for 2 hours after we arrived! The bowling is include but again you have to reserve it and pay an additional charge for shoes! I gave each girl a $25 game card that they blew thru is 15 minutes! Way over priced and the girls weren't even that impressed! What a disappointment. We won't be coming back. read more

As a first timer, I wasn't sure what to expect. I was a little overwhelmed, but went with it. We came for a 7 y.o bday party. Let the boys join the party, while husband, 3 y.o. daughter and I decided to grab something to eat. We sat up front, next to the entrance, and was quickly seated by the friendly host. Our server joined us fairly quickly. She was awesome and told us how everything worked. She was patient with us and even tried her best to make sure my daughter got what she asked for. Jasmine was fantastic! Next up is the food... Hubs & I decided to order 2 FUN CARDS. There's a deal where you can choose from a menu of 8 items. I was bummed that what I wanted wasn't on that list, but again, we went with it because we wanted the fun cards for the kids. We thought it was a good deal. (I guess its similar to D&B's in this way.) I ordered the Wings Combo (seasoned fries, and I picked garlic lemon pepper wings), hubs ordered the Bacon Cheeseburger Combo. And daughter just wanted the birthday cake SHAKE (which came in a kids cup, so it was perfect). The food came out in about 10-15 minutes....and the portion size was a pleasant surprise. Forgot to count the number of wings I got, but there were fries and carrots & celery with dip to help fill me up. The chicken was crispy & cooked to perfection. Season was perfect. Fries were crisp on the outside & fluffy on the inside. Hubs loved his burger & said the best part was that the part is was crisp around the edges. It looked juicy and the burger was drool-worthy from my point of view. 1st time here was wonderful...though keep in mind, it might be pricy. The kids bands cost about $19, but it includes laser, pool, & bowling. Hope this helps! We had a blast! read more

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Wonderful facility and activities for any age group. However, the food is very expensive and not always that good. read more

Really helpful and understanding. Great place to throw a birthday party! When a problem with game card came up they helped and made it an amazing day. Helpful managers and staff. read more

My two kids and I came here last weekend just for a night out. Off the bat let me say it's not cost effective at all hence the 3 star review. The place was clean, and the food was pretty good. Service was great and overall cleanliness was pretty on point. The arcades is the reason we chose this place for a Saturday afternoon time. There aren't a whole lot of games, but that being said most of the newer games were there. Average price for the arcade games was about $1.65 per play! Like yikes! We easily spent a hundred dollars in about an hour's time. Games like JP and terminator the shorter thing which you find at most theaters was about that price. Didn't get a chance to try out the bowling and laser tag since the lines were too long and we didn't have the patience that day lol. Overall think of it like a fancy chunky cheeses with a limited menu Applebees. Didn't buy any alcohol since I was with my two kiddos, but it seems like it wasn't cost friendly either as most were walking around with beers, including the ladies which is a clue for me. Unless you're ready to spend a couple hundred dlls on a two or three hour's time including food then be warned. Will we come back? Most likely not since we're big gamers and this place will stomp your wallet on it. read more

Yesterday was my first time going to Main Event. I've always wanted to go because it sounds like endless fun! Before I went, I checked reviews (as I always do) and read 0 positive comments. They were all negative, stating things like "I will never go back" and "I would never advise my friends to go there". I thought they probably just had a bad night, so my boyfriend and I decided to go anyway. And I will never go back ever again. We started with bowling and it took about 30 minutes just to get started. They have touch screens where you begin the game and it's so complicated if you're a first time user. We had to walk to front desk 3 times before someone would actually come over and help us. They moved us lanes 3 different times until they finally put us on one that actually worked. Each lane has tables and the ones at our lane were filled with food leftovers from the previous bowlers. You'd think they'd come and clean it up, but they never did! Even after we asked twice! We even threw some of the leftovers away ourselves just so we could have room on the table to set our stuff down! We asked for a server so we could at least order some drinks, and that took another 15 minutes. They have a laser tag arena and I asked one of the employees if it was open and he replied with "I don't know". Seriously? Don't you work there? It was unbelievable. The worst customer service I've ever experienced. It's such a shame because it's a very nice place and anyone who has never been is excited to go. But it was a huge let down. read more

Started out okay, games are a Lil expensive but okay on fun. Maybe 6 out of ten on worth playing. Service is shitty, only teen kids serving and never around to take orders. If you do the Monday Funday bracelet it is not as unlimited as you think. You only have the spot for an hour then they kick you off. It's unlimited to a sense that if you want to spend hours in line you can do that for an unlimited time. Overall okay but after the service this place sucks. Maybe if the service wasn't so bad id recommend this place to someone else. If your going for the bar and a few games this place is okay other than that try somewhere else. read more

First off I've read most of the reviews I would say their accurate reviews. I took my family to this establishment to enjoy some pizza & bowling on a Thursday (2/25). We took their $5 Super Bowling promo which allows you to play multiple games up to midnight on valid day of purchase only. Lane time limitations for one hour was in effect & it was ridiculous. We started to play, ordered food & drinks by the time our food arrived as we were getting ready to eat our 1 hr was already up, we got told to move because of bowling lane availability was full & busy. So we had to move all our food, drinks to another area away from the bowling area & finish eating our food. If you have family that likes to enjoy pizza/wings & drinks while bowling this place is not for you during lane time limitations. No consistency on their 1 hr limitations, I've noticed some lanes played beyond 1 hour limit putting in multiple games which I wish ours was like that. The wait list was backed up for hrs afterwards so we only got 1 game out of that promo. read more

I reserved a lane today for my daughters birthday party, and we had a blast!! After a few times my kids bowled, a gentleman that worked there offered one of their plastic slides for the kids bowling ball. I had no idea these were available, and the kids loved it!! They hit more pins and had more fun!! We will be back soon and will remember that little bowling ball slide next time!! read more

This place is a sad excuse for family fun. Poorly managed and front desk personnel that's could care less your here to spend money. We're at $300 plus for wrist bands/food for six people. Bowling is one hour and if you don't finish in that hour..computer shuts down and says you are. Having to grab a time slot and pursue other activities leads to overlap and confusion. West side needs desperately more family fun venues as this place is a bust. Management needs to hire FRIENDLY" may I help you" considerate humans. Never again. Hit the zoo daytime or another bowling /arcade place. Devaunte needs a different job..not a customer service bone in his body. Games are 1.65!! Your loaded card will never zero out. Beware. **Main Event..Chris M. Your automatic reply is lacking in actual problem solving solutions. read more

Employees are the rudest I've ever dealt with!!!!! After we spent $150 we found out the daily passes are timed and waiting for bowling, ropes, and laser tag was hours. They fail to tell you there's 1.5hr limit when bowling. When you have a group of 8, that's a game and a half. read more

This place was ridiculous. 4 hr wait for a lane for bowling. Could not even get a pager cus the wait was so long. You just had to go up and check if one is open. Next up the restaurant. We wanted a table for 6. They put your name down on some paper then don't ever call anyone or keep track. They told us to sit and wait not sure for what if they had 5 tables completely free and open. I got up to complain 10 minutes after after seeing a bunch of people being seated right away the girl had no clue what to even say to me. She knew it was one hot mess. We finally get sat down and not waitress til 10 minutes later. Drinks and food took forever. Every single thing was underrated and over priced. Took 30 minutes to even get bill and for them to close it out. Terrible. To top it off we went to claim our prizes for the tickets and they denied my son who is 5 a 5 ticket worth Swedish fish! After offering them a dollar to just sell us one, they still refused! We told the manager and he stated it was the rules. Wow. We got our money back after waiting for 3 hrs for a bowling lane that never happened. A whole Saturday afternoon/evening wasted. read more

Had some problems, but Andy the manager took care of us, was thoughtful and understanding. Wish that could be said for the rest of management and poorly trained staff. read more

The facility is nice and there is plenty to do. It is grossly overpriced. I took my two children to go bowling and it was $36 an hour and shoes were $4.50 each. We ended up spending over $50 to go bowling for an hour. I only went there because I had a gift card that I thought would cover the cost, but I was wrong. Look elsewhere for bowling. We will go down the street and pay 2/5ths that price and shoes are free read more

You need to extremely patient to enjoy any time here. Been here three times. First time extremely busy opening nite and I chalked up the craziness to being new. Second time went 1 hr earlier than what I told friends to join me at. I couldn't reserve a table at the bar, I had to wait like a hawk to try and score a table for my group. I had to wait and practically hover over parties with little children sitting at the bar tables until they got up. I practically had to arm wrestle with other people to see who was going to win the table. Bowling was booked for 4 hrs. And there was no way I was going to bowl that night but I learned a lesson (call ahead and reserve a Lane). Third time I call three hours ahead to reserve a bowling Lane. Guess what..... Yup they are booked for the day...... The whole day! They didn't even give me an option. The attendant did say I could walk in and I might get an open Lane but they expected to be slammed. I don't think my chances are very good. I love the family friendliness aspect but cmon kids at the bar? read more

Came with family ! Service over all was slow ! Getting service and drinks was slow and waited two hours for bowling and another 2 hrs for laser tags ! Bad with service !! read more

I can completely understand the low ratings, but I also understand a new place getting off the ground. It takes far too long to check in to the action, and it's super crowded. That said, my family, which includes kids age 6, 7, and 16, had a great time, even waiting a couple hours for a lane. It was fun, lots of games, lots of food options (pizza actually wasn't a penalty, as is so often the case at joints like this). If you can stand the noise, and you come with some patience, you can enjoy yourself. read more

This place was really beautiful inside. Extremely clean. The bowling alley offered decent shoes and was spacious. My only issue with this place was the customer service. I went there on my birthday. My group booked bowling and the tight rope activity. What we didn't realize is that the placed closed earlier than we anticipated and we wouldn't have enough time to do both activities. I asked the manager if we could get a pass so we could come back the next day, not a refund. I made sure to clarify with him that we didn't want our money back, just a pass for another day since we paid for the activities upfront. He told me we don't do things like that. It was an example of substandard customer service, especially after we spent $200 dollars on bowling and drinks. read more

The service in the restaurant portion is very bad! We came here on a Monday night for a party my daughter wanted to attend. I sat in the restaurant to do some work. It wasn't overly crowded at all, and it was difficult to even place a food order. I wouldn't recommend coming here unless you have to. read more

I will have to say my i was not exactly pleased when i came in here. I went to the bar and unfortunately we had quite a bit of a wait on numerous things. Kia and Renea ( not sure if i spelled right) were great servers and the negativity that i have is in no response to them. Even with the negative experiance i spoke with the manager jon and he welcomly took care of everything. Because things were handled with respect and honesty is why im giving high stars. Its hard to find any business nowadays that will be honest about how things turn out. Thank you to all 3 of you that turned a negative response into a very happy one. You 3 are truely amazing. read more

I initially felt like I was having a bad experience. I guess here you pay for an hour of bowling and whatever else. So it was like 48$ bucks for two to bowl -- seemed kind of steep! But the lanes were really nice and it seemed really cool! So first they assigned us to a lane that was broken, and the employees near the bowling area seemed confused as to why they would assign us to a broken lane. Anyway, we quickly got reassigned and then someone came by to apologize and gave us some extra time (15 minutes). That was nice! After one game, a really noisy crowd of probably drunk people were put next to us. (It's after midnight). One of the drunk guys goes, "Hey, hey, hey, hey" multiple times until I addressed him with, "Yes?" And he goes, "You're really hot!" And then he continued to harass me so I told my friend I didn't want to bowl anymore. We returned our shoes and went to play the games. Shortly thereafter a manager (DJ) came up to us and found out what happened. He was so very kind and understanding. My friend actually did most of the talking as I was playing a game. DJ wound up refunding me for the bowling (we literally only bowled for less than 20 min) and gave us some game cards! I really appreciated that. I'm glad that someone is paying attention and notices things. I wouldn't have complained or even said anything because that's just how I am. I'm glad there are people like DJ who care about the customer and treats them fairly! Thank you!!!! read more

We were in from out of town and had seen commercials for Main Event. We went in trying to get out of the heat and sat at the bar. Unfortunately we sat there for 20 minutes without any acknowledgement ( there were two bartenders working). If they were busy and told us that it would have been a few minutes we would have been totally fine, there was NO communication at all. Sadly we left and went to another local sports bar. It was somewhere that we would have spend some time and money at had the service not been so poor. I have never posted a yelp review before but have never experienced such horrible service. read more

They have played 2 song on repeat. I can't with this place, a cassette tape has more song than there playlist. The screaming kids are a pleasant break from these tired songs. There 3 different sport games on and they can't even put that on. I'm debating putting my headphones on and listening to legit white noise. I promise you I won't be back. read more

Where do I begin. Granted this facility is still working out its bugs. With that being said, our two and a half hour wait turned into only 45 minutes! After getting our place on the bowling list we naturally went to grab a drink. After 15 minutes of waiting for a server we finally got our drinks. We've been asked a team member how do we get a card to play in the Arcade, he advised that we would need to stand in the same line to reserve a bowling lane. The bowling Lane reservation line was to the door. So we walked around and found out that there is a card machine behind the bowling reservation desk where you can purchase a card and load it to play games. Like I said the wait was only 45 minutes before we got our lane. It took us over a half an hour to get a server after asking numerous team members. After placing our order another 20 minutes went by and we got our drinks and our food at the same time. I ordered their veggie stack with the bread on the side. My first bite felt like I bit into a salt ball. Thinking it was just the first bite I mixed everything around but that didn't help. I brought it back to our server letting her know what had happened and she had asked if I wanted them to remake it but having worked for a restaurant in the past I said no. Getting our bill I noticed that the veggie stack was still on there after our server told me that she would get it take it off. We had issues with our frames not resetting but they did credit us extra time. Overall this was a horrible experience with extremely unorganized team members. I doubt we will be returning in the near future if at all. read more

We held a party here over the weekend and it went great! Our hostess was named Micayla and she worked hard to make everything go as smoothly as possible. I loved that she served the kiddo's drinks while they were bowling, and loved even more that she brought out the cups labeled not only with names but also what they were drinking so it would make refills easier! She did an awesome job. We loved how our party turned out. Thank you Main Event! read more

Kids are running this place and it's obvious, as they probably not where they're supposed to be. A lot of waiting around for workers to show up so we can sign up for laser tag AND it's morning! Not crowded yet. Come on Kids! Get it together! You're at work! read more

this place is were it's at. great time!! Food is great for a arcade. but this isn't any arcade. You walk in and you have arcades to the left and pool to the right a beautiful bar with excellent staff. I was really surprised as this was my first time here. not gonna lie this place was packed. So glad this pace is on avondale I love right across the street. Didn't have any problems with service I sat at the bar and was greeted by Donny the bartender right away. he couldn't get to me right away but at least he knew I was there. This place is like a night club. great time for everyone. I'll be back!! read more

DON'T COME HERE! Came here last night. I wish I could give this place negative stars, very unprofessional place one thing after another. We had a group about 20 people we spent quite a bit of money here. I would never come back to this place or recommend it to anybody.we started bowling ask for waiter which didn't came so we asked again then when he finally came we ordered our food that never came until our time was up bowling but only half The order and we had to ask for other half. We also got this birthday cake for my nephews birthday they didn't have a lighter said they would be back but didn't come back so we gave up and sing happy birthday to him. We finished up our drinks and our half order but still had to remind them that we were this missing our other half of our order which they had already charges for. The waiter went to go ask the manager if he could give us 15 more minutes on the lanes to finish up our food and stuff but they said no because they were on a wait which we finish our food right behind the lanes and nobody even use them. My sister-in-law talk to the manager and all he said was "oh sorry to hear that" I will never be coming back here with large parties or even with just my family nor would I recommend this place to anybody DONT COME HERE! Oh Also most of their arcade games were broken which we spent more money on. Most of the shooting games you can reload because the reload button was broken so once you ran out of bullets all you can do was die. read more

This is a good place for kids to have fun. Adults can have fun playing pool or bowling too but this is geared more towards kids, in my opinion. I found out that if you show up early your kids can play laser tag, bowl, or use the gravity ropes all day long for pretty cheap. It's worth checking out. read more

I go here for unlimited bowling to celebrate my birthday... Only to get kicked off my lane halfway through. Apparently, despite being told that the lane is mine for as long as I want it, they kick you off for rotations. Bait and bloody switch. I highly discourage spending your money here. Go to Brunswick at Tri-City Bowl. read more

First time in a Main Event today , took one of my sons there for a birthday party. When I got home from the party my wife asked what I thought about it, and if we should have our sons birthday party there in October. I told her it was a cool concept - food, laser tag, bowling and video games. BUT. The experience could have been MUCH BETTER. One thing that is bugging me about the visit and interaction with the manager named Joel. I dropped of one son with his friends for a birthday party, and my younger son and I went to spend time together on our own. We ended up playing one of those claw games, and he won a "Baby-g-shock" watch. Him and I were super excited! We opened it up right away because he was excited to put it on, and when we did it was a pretty pink girls watch. Now, I am not saying boys can't wear pink, but there were other colored watches in the game (the one he went for was In a white case, and watch wasn't visible) and so I asked the manager if we could swap for another color. He said he would, so we were excited and I thanked him for his help. We all walked to the game, and that's when he noticed that the other prizes had a plastic wrap, and since I had remove the wrap from our watch, he said there was nothing he could do. I explained to him the package was white so we thought it was a white watching inside, and we did not realize it was pink until we opened it up. We had to remove the plastic to open it to see the color. Still he said there was nothing He could do. I know it may not seem like a big deal, and I think that's the point. It wasn't a big deal, it was An easy fix, and those easy fixes can make a significant impact on the customers visit. It can take the rating From a 4 star to a 2 star, the poor visit can be shared online, shared with family and friends, and can impact the customers decision to return. Despite the indifference, and the miss in delivering on the brand image from the manager, My youngest and I had a good time playing games for 2.5 hours while my oldest was at the birthday party. Not sure if we will return. Like I said, cool concept, but Miss on customer service, and there are other options. read more

This is a very nice, fun establishment. It's clean and the food is decent. Obviously it's expensive fun. My biggest complaint is that we came here around 1pm on a school day, it wasn't busy at all (my child had fall break). My child only wanted to do the ropes course. After 10-15 mins the young kid working the ropes course told everyone their turn was over. That was rather annoying seeing that nobody else was waiting to get on. When my child did ask to get back on at least an hour later he obviously was annoyed. His hanging out time with other young employees had to come to an end. Management obviously needs to over see the younger staff members to ensure they're doing what they're getting paid to do. read more