BEWARE... INCORRECT Prescription by doctor VISION FLUCTUATION, LIGHT HEADED... REMOVAL required to…read morerest eyes Glasses & Contacts NEVER focused properly... informed multi-focal takes time to adapt; but WRONG prescription. * Doctor confused with original patient record and incorrect prescription upon return visit. * Prescription originally was using lens with a -2.50 SPH (Sphere) power instead of -1.50 which resulted in overcorrection and created issues. * Refund of glasses & contacts NOT used requested but denied! note... patient for years... but will NEVER use again...

Dr. DuBois and his entire staff really know how to run a tight operation. He got my eye…read moreprescription nailed perfectly. It's so nice to be able to see clearly; I had started to be less connected to the things that require good vision. I'm back! I owe a debt of gratitude to this eye care center for helping make that a reality. Thank you!

Portland eyecare is fantastic!! I had a wonderful experience starting with the front desk person to…read moreLexi and then Dr Kapee!! They put me at ease, we're extremely knowledgeable and very down to earth!!! I would highly recommend!

Changing over from another group, I found their care excellent and very caring. I've been through…read morequite an ordeal since the Pandemic hit and needed a thorough review and way forward. Their online forms are efficient and were processed beforehand - the front desk staff professional and caring. I've not had as* complete an exam in over a decade. I appreciate the professionalism and looking forward to hopefully not needing to ever change eyecare again. Thanks to everyone there.

Discriminatory against disability. Refused to bill my sons vision insurence because he has type 1…read morediabetes. Administration is extremely unprofessional and rude when calling to make an appointment.

If there was one less than one, this is horrible. I am just trying to leave a message that I have…read morethe flu and need to cancel my appointment for the morning. I was told when I booked if I did not give a notice I would be charge a full appointment. I have been on hold 3 times and not response. I feel like shit so not going to continue doing this, obviously I will have to pay the fee. I have referred so many folks, but now here I am going to have to look for a new provider. Customer service is no so accommodating.

Just got back from picking up my glasses. It was nothing like the eye appointment I had two weeks…read moreago. I was snapped at for not signing in (I didn't know). I was told to go sit in a room with another person and we read a sign that said that warranty work would cost a minimum of $25. I asked about it and was told by one of the employees that she couldn't explain it, and she didn't agree with it. A man came into the room and we asked him. He couldn't explain it either. I asked how they could charge for something they couldn't explain. I said it sounded like a "PFP" pure freakin' profit. I guess I need to find another eyeglass place, I mean, if they can't explain the charges to you, why buy from them?

Much better than the run-of-the-mill chain eyecare places, staff were friendly, personal and…read moreefficient, place also looked very clean and well decorated. Pricing was also fair as well.

My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

I was referred to Casco Bay Eyecare by a neighbor who has used them for years! They are by far the…read morebest place to go for an eye exam & glasses. My great experience started with an enthusiastic greeting by Debbie as soon as I walked in the door. Courtney & Dr. Amy Cyr gave me a super thorough eye exam. Then, Gina Namin pleasantly & patiently dealt with me while I tried on 25 different pairs for frames. She made sure they were just the right one & fit perfectly. Fast forward 6 months and I went back for a pair of prescription sunglasses. I needed a new style. Nick Howe was a huge help and pickled out a pair of Maui Jim sunglasses I would have never tried on myself. He was so good - my wife even loved the ones he picked out!. I just picked them up and Gina again made sure they fit perfectly. The best customer service I've received in a very long time.

I recently moved to Biddeford and needed a new eye doctor for an annual exam. Maine Optometry was…read moreconveniently located, I parked right on the street outside of the business, and was promptly seen to once I checked in with reception. Everyone was super friendly and the exams were fast, painless and the technology seemed very cutting edge. I was happy with the service and the results and have made a follow up appointment to keep up on my regular eye health. If you're looking for a new optometrist, give this business a shot, I had an excellent experience.

Staff is very nice and helpful. Exams are thorough and they have a good selection of eyewear.read more

My husband and I both had cataract surgery recently at Eyecare Med Group in Portland. The staff was…read morevery accommodating to our needs and provided wonderful care. Dr. shah was very caring and answered any questions that we had. We both had a very good experience . I would recommend them to anyone looking for cataract surgery.

Update: shortly after posting my initial review, I was contacted directly by customer care…read morerepresentative who personally promised to get it straightened out. She explained there was some confusion because my practitioner had also gone on an unplanned extended leave. Which could account for some of my experience, but not quite all of it. Anyway, they took fantastic care of me after that. We finally did the tiny corrective procedure I needed and the doc was not shy about scheduling as many follow ups as remotely necessary. I even canceled the last one since everything was fine. I've been happy with the results since. Should have amended this a while ago. Bottom line: I'm glad I did it, but I can't give full marks because of my particular extended experience that probably isn't common.