History of Present Indulgence:
We came for dinner in a group…read moreof 8 to celebrate our friend's birthday before heading out for a cabin weekend in West Virginia. I was very excited about the French-Canadian, always-changing menu.
Physical Exam:
Taste - The Prime Rib Sando was a preemo sandwich of balanced cheese and meat between two slices of toasty sourdough. The Cheeseburger Americain was a standard 3.5 out of 5 American cheeseburger that beats the average suburban chain restaurant burger with its double patty and sesame bun, but isn't gonna knock your socks off like a steakhouse burger. The poutine kept my socks on too (I was particularly excited about the poutine and ended up a tad underwhelmed). The biggest disappointment was the mozzarella sticks, which...... I'll just get to in the service part.
Cocktails were mid. All interesting concepts, but most missed the mark. the Polar Express was a little too sweet, I forgot what the name of the riff on an old fashioned or Manhattan I had but that was okay, and the Fleur de Citron tasted like when you ask for a Sprite and they ask, "Is Sierra Mist (now Starry) okay?" and you reply, "yeah that's fine," but then what you get is actually a flat 7-Up.
Ambiance - This place runs on vibes like America runs on Dunkin'. Live DJ, neon lights, feels like a place you wanna eat a little, dance a little, drink a little. Fun place. Tanked by the service. Skip to the Assessment/Plan if you don't want to read this novella retelling of our evening.
Service - Relatively early for the dinner service, we were the largest and one of only a few tables in the restaurant. I counted 3 other tables seated (small parties of less than 4 each) and a few patrons at the bar. It took about 20 minutes before we first got our menus and the guy who handed them to us didn't say a word just dropped them off. Then it took another 20 minutes before he came back to get our drink orders, and 1) seemed like he was having a bad day, which... fine, but 2) was rolling his eyes when some of us were a little between some options and wanted a recommendation, which... alright my guy let's chill. We weren't talking loud, we weren't drinking before and being obnoxious, we just wanted to ask about what some of the drinks were like on a very cool menu of cocktails we haven't tried anywhere else.
Upon returning with our drinks, he accidentally spilled a not insignificant amount on my friend sitting across from me, and while we reacted and started handing him extra napkins, he just glanced at him, finished giving out the drinks, and walked away. No "oops", "my bad", "oh let me get you some paper towels", nothing. So at this point, we're all staring at each other like "Did we do something? Do we smell?" Whatever, friend's birthday, we've been talking about this cabin weekend for several years and it's finally happening, let's just vibe.
Now another 20 minutes went by and we were getting antsy because we wanted to order our food but it looked like there wasn't a lot of staff, and we didn't want to upset anyone by hurrying them. Another man came over who we thought was going to take our orders.
Nope.
He starts picking up our menus so I say, "Oh, hey we haven't ordered yet." To which he replies, "OK, but I need the menus." Alright cool, yeah, that makes sense if he needed them for other tables and can leave us with a few to share.
Nope.
He just took them and placed them back at the host stand. Awkward stares across the table again. Whatever, we had enough, I guess.
Tick tock, tick tock. A third guy came over, and when he smiled and asked, "Hi are you all ready to order?" I was like "Oh finally a human being!" Food took another 20-ish minutes while we nursed our drinks and really had no interest in ordering another round (not that anyone asked us).
We ate. We chatted. We had an okay time. We were super ready to get out of there.
Oh right, the mozz sticks. Le Mont'zarella sticks. They had one order left of four sticks for $18. We were one of the first diners. You can imagine after all the above, that's just a major facepalm emoji.
Assessment/Plan:
Hail Mary full of grace, the Lord is with thee. Blessed art thou amongst women and blessed is the fruit of thy womb, Jesus. Holy Mary, Mother of God pray for Le Mont Royal to improve their service, now and at the hour of ASAP, because the place has so much potential, and maybe it was just an off night, or the staff just finished arguing with each other in the back so they took it out on us, but dearly beloved Lord it was like we offended nine generations of their ancestry from the moment we walked in. With "a 22% service charge has been added for your convenience," I thought we were getting Punk'd.
The always-changing French-Canadian menu is a cool and unique concept, but it's a lot of bark with very little bite. It didn't make the disappointing service worth it.
"This life hasn't turned out quite the way I want it to be."
-Rockstar, Nickelback