This is response to David D. of Maitz: Since you have now chosen to make this a social media issue, I feel the need to rebut your comments. By the way, I thought this was done because I had an extensive conversation with someone in your office after my original review and many of the discussion points were already addressed. However, I will now respond to your issues: 1."Request for service on Monday 1/8/18". It was a Monday and not an emergency call for a weekend day. Yes it was a very cold day, but that is what was offered to us. That was nice to have fast service. 2. "Maitz Home services didn't install original water heater, and was/is under no obligation to provide a warranty for another plumber's work." Let's be very clear here. The warranty was for the hot water tank that corroded and leaked internally, not for any faulty plumbing work by another plumber. You are an authorized dealer for Bradford-White brand of heater and your company was listed on their website as an authorized dealer. The extended warranty that I paid for covered a new tank and NOT the labor which I clearly understood. So, in fact, I was entitled to get a "free" new tank as per the warranty contract and had only to pay for installation. Although you are under no obligation to accept any customer, I believe that you are under obligation to honor the warranty of a company that you represent when you accept a customer. Again, to be clear, this was not faulty plumbing from another company. 3. "The original plumber isn't retired, he simply chooses when to answer his phone." Please provide information to confirm this because of all my friends who have used him over the years, all say that he moved away from the area. If in fact he is in business in the Lehigh Valley, I stand corrected. 4. "The water heater isn't "free", it was pulled from our stock to get you hot water that day." Please see # 2. You get reimbursed for the cost of the tank from the company because it was under warranty (paid, extended warranty) I am pretty sure that you don't eat the cost of the tank. And if the tank would have broken in the 8th year, I would not have had to pay anything including labor if I had purchased from you? Even though the warranty clearly states it covers the cost of the tank only? 5. "You had 3 chances to refuse the quoted work." You are 100% correct with this. However, I think that most people would have made the same decision that I made given the circumstance of a water tank leaking and not knowing if it was going to flood my basement at any moment. I didn't really have the luxury to "shop around" for prices. But, you are right, I could have refused. 6. "It appears that your criteria are based heavily on price, and we won't be that company." "However, I am proud to employ great honest people that get compensated with family sustaining wages and full benefits, and yes we claim and pay all of our taxes." Well, yes my complaint was about prices compared to other prices of hot water tank installations that I checked after the fact. As I mentioned in my original review, I thought that the service technician was very good and had no problem with him at all. When we called the company, everyone was very courteous. I NEVER mentioned or questioned anything about the honesty of anyone in your company and NEVER questioned or implied that you don't claim or pay taxes. Where did that come from? 7. "You can have your opinion, but your negative review is an insult." How about that! I'm am sorry that you are insulted by a negative review. This is NOT personal. That's what reviews are all about. I write a review if I am pleased or impressed with a service and also write one if I am not. AND lastly, I gave you 5 stars on this. This was never anything personal that you made it out to be. It was all about high costs! read more

Today my husband called Maitz Home Services this morning for an electric power problem that started last night in our mobile home. It seemed as if about half of our electric was working and the rest wasn't. No circuit breakers had popped. We were puzzled. When Eric arrived he put booties on his shoes when he came into our home. He was very knowledgeable and explained everything to us in detail. He explained that the problem was outside at the main breaker box that connects the power to our meter before it comes into our home. Water had run down the line and gotten into the box and caused one of the two 120 volt legs to short out and start smoking. We were lucky that a major fire hadn't occurred. He explained that the mobile home park owners are responsible for that part of the electric line and he went with my husband to describe the problem to the park manager. He gave them an estimate which needed approval from the park's corporate office. Eric answered every question we had in a very knowledgeable and caring way. I asked if they had a "maintenance plan." When he told us what Maitz would cover with their plan, we signed up for it on the spot. Eric gave us peace of mind on a day that had felt very overwhelming up to that point. We will continue to use Maitz in the spring when we plan to replace our hot water heater. We only hope that when we call they will send Eric D. out to our home again. He is definitely an intelligent, patient, caring, honest man of integrity. It only cost us $49 to have him diagnose our problem. We thought it would cost much more than that! read more

I was having problems with a water heater that kept tripping breakers. I had started using Maitz with my father who has since passed away, but they installed a furnace over there and the job went very well so I recommended them to my brother-in-law literally about a week ago, and he was extremely happy with the service they came to look at electrical issues in my mother-in-law's basement. Well, I just had Chris in my house today It's was a very pleasant experience. He was a lot like family. He was professional ,he inspired confidence He was patient thorough efficient and he got the job done he wasn't in a hurry, he did a nice job and he did it effectively and he offered me all kinds of opportunity to consider options and made me aware of the cost of the different options. I just gotta say I was extremely happy with Chris. I think he does really well, and I would trust Maitz without any hesitation. They do excellent work at least in my experience and I would also recommend them to anybody who would ask me. and lastly. I would have no problem trusting them to treat me fair and honestly and to be just as professional as my experience today. Keep up the good work Chris you do your employer a very good service and they're lucky to have you because reliable good quality service. It's not something you can assume nowadays. read more

We've had Maitz service since purchasing a new home in 2012. Given the number of systems in our home, including HVAC, water filtration, well water, neutralizer, water softener, whole house stand-by generator, and two high-efficiency heat pumps, Maitz has done, and continues to do, an outstanding job of maintaining these systems with seasonal check-ups. We have an annual maintenance agreement with them which covers service fees and all warranted systems. Service has always been prompt and efficient. I believe that with any home service company, it is the technician who best represents the quality of service and reputation. Due to the size and requirements of our home, I have requested a technician who is experienced in the particular types/brands of systems in our home and have found him to be highly skilled and knowledgeable. He has gotten to know the idiosyncrasies of our home and does thorough and effective work with each visit. Knowing that Maitz is only a phone call away 24/7 gives us assurance that we will have resolve with any system issue. I would recommend Maitz Home Services for anyone who is looking for a dedicated/long term home service company. read more

Had a heating problem with no heat and thought it was the thermostat so went and bought a new Honeywell thermostat and installed it. Still no heat so I called Maitz Home Services. Matt came out to look at the problem and I informed him I installed a new thermostat, he looked at it and said it was not the problem then said I needed a circuit board and since it was after 5:00PM the supplier was closed. Next day another tech named Chris arrived to install the new circuit board. After installing the new board the fuse popped and I asked him if I should install the old thermostat and he said yes. After installing the old thermostat the unit fired up. I asked him to please install the old board and it worked. As he was taking out the new board and installing the old board he somehow grounded and blew the board. They wound up giving me the new board for free and only charged me for the initial $99.00. Both techs were very respectful and outgoing. I will definitely call Maitz for all my HVAC problems. P.S. Chris replaced a PVC cap that was broken on my lawn and also left me a few extra fuses in case I needed them. How great is that!!!! read more

Somewhat disappointed at this time. I had been a member of their warranty/priority service group. Apparently, the membership expired, which I completely missed. I've been signing up annually for a number of years. Nobody contacted me by phone to inquire if I was interested in renewing. Fast forward to today. I called to see if I could schedule an appointment with an electrician and have a salt delivery for the water softener. Was quickly told what the cost would be just to get someone in the door ($89/visit & $25 gas fee). I don't have a problem with that, really I don't. I was confused as to why the electrician couldn't bring the salt. Why did it have to be two separate trips with visit and gas fees? And why didn't the customer service person offer to renew my agreement over the phone? I'm upset because I really like Maitz and have spent a lot of money there over the years. Their electricians and plumbers have been very honest, and above all I appreciate that. These are tough times. I get it, I just thought we were in it together. read more

I had an extremely negative experience with this company. My cooling system was not functioning, and they told me it needed replacement. They charged me $250, claiming there was a leak (which I already knew), but they couldn't pinpoint the exact location without running a test. They proceeded to charge me $1700 for the test. Eventually, they said the issue was with the outside unit and quoted $7000 for its replacement. However, they also recommended replacing the coil, which would cost an additional $6000. When I questioned the high labor cost, given that the outside unit itself costs only $1000, they offered no satisfactory explanation and simply smiled. In summary, I reached out to another company, and they replaced both the outside unit and inside coil for only $5000, including labor. I strongly advise against dealing with this company. Avoid them at all costs! Their lack of integrity and fairness is truly disappointing. read more

I came to be a Maitz customer after a call to my oil company for no heat went unanswered for a week one chilly autumn when my elderly father was still living. When the oil company finally got back to me they told me I needed to call an electrician and I went to the phone book for two things, a new oil company and a service company. For the service company I called Maitz and I've never regretted that decision. Initially I called them because of their extended service hours. Since then it's because of the skilled and knowledgeable technicians like Chad and Lew. Now I have a service contract Maitz, because whether it's the seasonal inspection of the HVAC system, or a repair after the chipmunks chewed through the wires, I can count on Maitz to be there to answer the phone, to arrive when they say the will, and the peace of mind that comes with a job well done. I've been a Maitz customer for more than 6 years. Thank you Maitz. read more

I'm a fan, but may soon get off that wagon. Positive: I'm a monthly subscriber and have bought a gas furnace, AC and water heater over the years. Working well. Good service. Today, Pete Rodriguez was in for my semi-annual check. Comes with monthly subscription. Pete and service people like him are why I'm still staying with Maitz despite the negative below. Negative: Prices for relatively minor repair and replacement are high. Fox example, a few months ago, during my spring check, I asked for a quote on replacing a loose electrical switch for my garbage disposal. $150 - incredible! My son replaced it later for the @$5.00 cost for he part. He's not a handyman. He's an MD/PhD at Stanford. Summary: I may soon not be a fan, but people like Pete are keeping me on. read more

Several months ago, we had another company do regular annual maintenance of our oil boiler. About six weeks later, on Friday, our boiler was not firing. We called the company, but because we did not have a service contract, they would not be able to come out until Monday. We called Maitz Home Services. They came out within hours, even though we did not have a service contract. The reason the boiler was not firing was that the igniters were out of alignment. These were part of what was serviced during the annual maintenance. Had we had Maitz do the maintenance, with their no breakdown guarantee, there would have been no cost of repair, in this case to fix something that would not have failed if serviced properly. read more

Pedro from maitz Home Services came by today for routine inspection of my systems, and told me about a leak in the rubber hosing coming from my washing machine that could have been a catastrophe. He saved my basement from major flooding if the leak would have expanded and blew up. He also got my lights working in my bathroom upstairs. Excellent service from a very enthusiastic technician and would love to work with this company again in repairing small items that still need to be fixed in the future. Very kind young man explained everything thoroughly and offered me several options. Major shout out to Pedro fom Maitz for excellent service. This man deserves a raise. Thank you very much 4 again fabulous service! read more

Thank you to Maitz Home Services and Pete Rodriguez in particular. I called yesterday with some routine work and they scheduled me for this afternoon. I was expecting him between 2-6 and he was here by 2:15. So nice not to wait around all day, he was very professional, knowledgeable, and helpful. I had a simple toilet repair and a dysfunctional dishwasher that needed to be disconnected. He did both quickly. The fee was very reasonable. He was able to accept a credit card. I would not hesitate to call them again. I've encountered plumbers that don't want to bother with the small routine things. This was the opposite. Prompt, professional, personable, reasonable. Thanks again! read more

I had 12 HVAC estimates come out to my home. I chose Maitz because Tim came out to the initial consultation and he was honest and I felt comfortable with him. I had a really good feeling about the company when Tim left. Matt and George, the installers were super nice and did a fantastic job. I was in communications with Craig the supervisor on numerous occasions with questions and he got back to me right away and never seemed too busy for me. This company also had the fairest price and they truly care about customer satisfaction. I will be using them for other services from now on. So glad I found out about this wonderful company! read more

Maitz has performed reliably and in a timely fashion for years in a previous residence and now in my new home. I would warn any potential customer that they are not inexpensive. In the same breath I would tell them that Maitz is totally reliable. Their technicians are courteous, informative and respectful of you home and property. They perform with professionalism that is difficult to find these days. Throughout the renovation of this new (old) house I worked with many different contractors. Among all of them only three rose to a high enough level of competence to make it onto my "Go To" list. Maitz was one of them. read more

I called Maitz for a video inspection of my sewer drain and was expecting an initial charge but was offered free inspection.I had no problems with the drain but wanted piece of mind because a couple neighbors had major home damage from broken PVC pipe drains,Tim Trentaccoste [Maitz Rep]did the video inspection of my sewer line out to the street.He was extremely honest and although indicated a couple minor issues..nothing to be alarmed about..He made a couple maintenance recommendations but no aggressive sales pitch of additional unneeded services..I will not hesitate to call them again for any other issues read more

This is a very professional company in Allentown, Bethlehem, Easton and the Lehigh Valley. Maitz Home Services does electrical, plumbing, heating, air conditioning, drain cleaning and water conditioning. We now have their home protection plan. People can invest with confidence as they get their new upgrade, installation or repairs and they know it will be done properly and on time. Should you decide to hire Maitz Home Services due to the 100% guarantee, values, on time service, or knowledge you will not go wrong with your decision and you will enjoy more comfort for years in your home. read more

My furnace stopped working the other day and didn't know where to turn. After searching the internet I decided to contact Maitz, the lady who took my phone call was very polite and assured me someone would be out as soon as possible. When Don ( my technician) arrived he was very polite and made me feel at ease that he would get an answer to my problem. After spending some time looking at the furnace he informed me my hot surface igniter was bad. He presented me with a price and was able to fix it right away and got my heat back up. Maitz will have my future business read more

I have used Maitz for several years and have never had a problem with their service. Their technicians are professional and very friendly. They arrive on time or they call to let you know. The prices are comparable or better than some other companies and they work with you any way they can. I have had to call them late evening and they arrive in a timely manner and with a smile. I couldn't ask for a better company and offer them my highest possible recommendation. The people in the office are very pleasant and helpful. They are terrific. read more

Paid for a person to come out and give a quote on closing our open water system and adding a pressure regulator, they tried to get me to sign up for a program to pay monthly fees on top of the astronomically high quote. They didn't even mention about the repercussions of closing off our system and that we'd need an expansion tank on our hot water heater, which would have been an additional fee, so therefore they aren't knowledgeable. I called a local plumber and got these upgrades plus additional fixes for less than half the price of this quote. read more