I would like to recognize Monica Johnson for the exceptional customer service she has provided during my interactions with MMI. When there was an issue with my HOA payment not being processed in a timely manner, I contacted MMI again and had the opportunity to work with Monica. She listened carefully to my concerns, reassured me that the issue would be addressed, and connected me with the appropriate person, who ensured that my resubmitted payment was processed and applied to my account. I also informed Monica about a fallen tree that had remained in the community for several weeks. She promptly responded to my email, provided an update, and submitted a work order. Although I am still waiting for the tree to be removed, I recognize that Monica has done everything within her role to move the matter forward. Throughout my interactions with her, she has been proactive, responsive, and professional. It has truly been a pleasure working with Monica Johnson. She listens attentively, addresses concerns with patience and professionalism, and consistently maintains a positive, courteous, and helpful attitude. While some of the underlying issues remain unresolved, Monica has done everything within her authority to assist me and ensure my concerns were directed to the appropriate individuals. Employees like Monica make a meaningful difference. Her commitment to providing outstanding customer service deserves to be recognized, and I sincerely appreciate all of her efforts. MMI is fortunate to have an employee who represents the organization with such professionalism, compassion, and dedication. read more

I am a resident of the property located at 3124 Building, which is managed by Majerle Management, Inc. under the direction of Josh McNally and Anthony Sledge, Board President of Huntcrest Condominiums. The overall management of this property has been extremely poor, and the living conditions are unacceptable. For over a year, the building has had ongoing issues that leadership has failed to properly address, including: Water leaks in the basement laundry room Mold growth that poses serious health concerns Bed bug infestations, with residents spreading them throughout common areas Fall hazards and unsafe conditions in the basement laundry room, which is used by both homeowners and tenants Despite repeated attempts to bring these concerns to management and the board's attention, they have shown negligence, lack of knowledge, and unwillingness to resolve the problems. The property is being poorly maintained, and residents are left to live in unsafe and unhealthy conditions. In my experience, Majerle Management, Inc., Josh McNally, and Board President Anthony Sledge have failed to fulfill their basic responsibilities and have not ensured that residents are provided safe, habitable housing. I am filing this review in hopes that they are held accountable for their mismanagement and disregard for resident well-being. read more

Majerle Management, Inc. (MMI) provides outstanding level of services in the area of property management. The staff is extremely knowledgeable of Homeowners Association (HOA) governing rules and regulations. Representatives of MMI attends meetings with Maryland legislators to keep abreast of laws enacted that governs the Maryland Homeowners Association Act, as it pertains to property management. MMI offers a number of free classes for board members of HOAs and Condominium Associations. I had the pleasure of working closely with Ms. KIM Hirsig of MMI for a number of years during my time as board president of the Marlboro Downs, HOA. I found Kim to be extremely knowledgeable of the governing rules regarding HOAs. Kim was able to advise the board in the making good sound decisions that benefitted our community countless times. I am currently no longer a board member but participates in the quarterly board meetings along with other homeowners. I can say that during those meetings Kim continue advising the current board as she did when I was a board member. In my opinion Majerle Management, Inc. will have your community best interest if giving the opportunity to management your property. Thank you MMI for being the management company for the Marlboro Downs HOA. Dallas Woodruff read more

I just want to take a moment to acknowledge Ms. Monica Johnson at the HOA management office. She has been absolutely phenomenal. As someone new to the community, there were a lot of moving parts--getting my fob, parking passes, and making sure everything was submitted correctly. Unfortunately, my owner didn't have everything in order on the front end, but Ms. Johnson stepped in and walked me through the entire process step-by-step. She made the details clear, explained exactly what needed to be done, and because of her guidance I was able to get everything handled smoothly and correctly. That level of patience and professionalism really makes a difference. When you move into a community, it says a lot about the management office when someone takes the time to help residents the way she does. Ms. Johnson clearly takes pride in what she does, and it shows. Thank you, Ms. Johnson, for making the process easy and for representing the community so well. read more

Thank you to Ms. Lovely Mangaoang with our HOA team, this was our first time working her. She went above and beyond. We reached out regarding a violation that had been unresolved for over a year and a half, despite the original request having been approved. We had attempted numerous times to get the issue corrected without success. Ms. Mangaoang was extremely professional, responsive, and understanding throughout the process. She took the time to look into the matter and was able to have the issue corrected within just a few days. Her communication and dedication to resolving the problem were truly appreciated. Thank you again for the outstanding customer service and support. read more

Contacted Majerle Mgmt to request a Rental Home Compliance Certificate. I initially sent an email and followed up with a phone call to the office. A personnel representative answered the phone; I didn't have to leave a voice mail, that was refreshing! Ms. Monica Johnson assisted immediately with my request. I was instructed to complete a form, which was sent by Ms. Johnson within seconds. Although I was informed, the process could take 3-5 business days, I received my letter within minutes of filling out my form. Thank you Ms. Johnson for your superb professionalism and expeditious process, regarding my request. In the words of Tina Turner, "you're simply the BEST!" read more

We recently needed an inspection report so our tenant could obtain her Certificate of Occupancy, and Banoo Zeinali from the management team handled it quickly and professionally. Every time I reached out with questions or requests, he was responsive and clear, which made the entire process much smoother. I also raised concerns about the cleanliness of the common areas, and it was addressed right away. It's refreshing to work with a management company that takes communication seriously and follows through in a timely manner. Overall, I've had a very positive experience -- reliable, responsive, and easy to work with. read more

Being new to HOA mannerisms and interactions were a bit daunting. Honestly speaking, the many pages of the bylaws alone are enough to cause not only shock but mass confusion! However, I have had nothing short of exceptional servicing with MMI. One such person that has gone above and beyond whenever contact is made is Ms. Monica Johnson. She answers calls with her welcoming personality as well as takes great care in responding to homeowner inquiries and needs. Through her guidance and direction, she has put many misconceptions with regards to homeownership within the confines of an HOA to rest! read more

Majerle Management is top-notch in providing quality service to the HOA community in which I lived for 11 years. Specifically, Kim Hirsig is an asset to our community and provides service with professionalism, excellence and care. As a former HOA president, I am also impressed by Kim's profound leadership and guidance to board members. Kim continues to be a valuable resource to our community and has supported board and community members during difficult times. She consistently goes above and beyond the call of duty in ensuring that our community remains a place that we enjoy owning our homes. read more

This review is for the great service I just received today from Ms. Monica Johnson of Majerle Mgmt. I couldn't find what I needed on our client portal so I just picked up the phone & called the office. Ms. Johnson answered and helped me right away. She was friendly, expedient, and polite. She saved me a lot of time hunting for documentation that I needed (that I actually would not have been able to find on the portal because it wasn't in the form that my lender could use). Thank you Ms. Johnson, for the excellent customer care! I appreciate your help. Happy New Year! read more

Majerle Management has been the property management company for our development for almost 7 years. During that period of time, the company has been extremely knowledgeable about processes and regulations governing homeowner associations, as manifested by the partnership that we have with our specific property manager, Kim, who is an expert when referencing our By-Laws. Like any partnership, it takes two to make it successful and you only get out of it what you are willing to put into it. Our property manager, Kim, is "all in." read more

Monica Johnson was excellent with the service that she provided me. I am, currently, renting my condo at a community that Majerle manages and was in the process of renewing my Renter's License. There were some forms that I needed to send the county, in order to renew. Upon reaching out to Monica, she was extremely timely and responsive in providing me with everything that I needed. Monica is a great representative for Majerle Management and I look forward to working with her on any of my future needs. Thank you Monica. read more

I would like to take a moment to recognize the outstanding service I received from Monica Johnson at Majerle Condo Management. From the moment I reached out, Monica was professional, patient, and incredibly helpful in guiding me through my situation. She took the time to listen, clearly explained my options, and ensured I understood the next steps. What truly stood out was her willingness to go above and beyond to assist me and help resolve my concern promptly. Thank you again for your excellent service! read more

Monica Johnson at Marjerle Management provided excellent customer service. She was pleasant, kind, and very patient throughout my visit. I came in with questions about my parking passes and was a bit confused about the process. Monica took the time to explain everything clearly, answered all of my questions, and resolved my issue without making me feel rushed. Her professionalism and genuinely kind demeanor made the experience a positive one. Thank you, Monica, for your outstanding service! read more

I want to send a great giant 5 stars to Monica Johnson. She is one of the most nicest ladies that I have Encountered coming to the rental office. I love that if you ask her a question. And she doesn't know she will go all her way to look it up for you and find out. So you can resolve your issue. She is so amazing. I wish they had more people like her. If I could give her 10 stars. I would give her definitely more than that. She is just so amazing. Look forward to seeing her every time I come. read more

I wish to express my deep appreciation for the customer service which Monica Johnson has provided me. She's very considerate, caring, professional and resourceful in addressing concerns I have. She's also a great listener, very thorough and knowledgeable on issues that are on the table. Majerle Management has a fantastic employee on their staff and I would say that she helps put your mind at ease in resolving matters and is a great asset. Great job, Monica! I tip my hat to her! read more

We moved in our home September 2022, and didn't know anything about HOA!!! Once finding out we had a hoa payment that was due and past due I begin to call MMI to find out more details of how this works. Speaking with Monica Johnson she was very understanding and helpful. Each time I call I asks for Monica and she answers always with a cheerful spirit and will to help. Please keep up with the excellent customer service as we need more of it in these days and time...... Thanks read more

This review is ONLY for Monica Johnson NOT for Majerle Management (MMI). Monica Johnson was courteous and responsive to my questions and needs. She was patient and double checked information and solved my issue. She is the true gem of MMI and if she ever leaves MMI this review should serve as a reference for her professionalism and outstanding customer service. MMI as a company is terrible Monica is the only reason I can stand calling them and asking for assistance. read more

I want to sincerely thank you, Monica Johnson, for providing the best customer service and helping bring an end to my two-month struggle to get my fence installed. You went above and beyond by making sure all of my paperwork was properly submitted and carefully reviewed to ensure everything was correct. Your dedication and attention to detail made it possible to move forward with my request, and I truly appreciate your support throughout this process. read more