Liberty does a great job servicing our pool. Consistent and timely. We have had one guy for a long…read moretime. Honest pricing.

They always did a good job servicing pool. However, they just sent me a notice today, 4/17/22, that…read morethey would no longer be serving the Destin area. moreover, they did not provide any other names of pool service companies they suggest to replace them.

Absolutely awesome Resurfacing job for our pool, WOW just look at the pics / videos below rating…read morewould be 10/10 if allowed very pleased from start to finish thank you so much!

FALSE PROMISES!!!... from the start at closing and initial payment and it only gets worse as…read morepayments are made!! Nick sells beyond what is allowed. If you like having communication with a contractor during a project forget it you will have to initiate/hound and may or may not get a response. If you ask... with what they think are too many questions... they will get annoyed and things get worse. Once you pay them the second big deposit work starts slowing down. We have had very nice days when they show up for an hour and leave and don't return for days or a week or more. If you opt for a concrete pool deck watch out for getting the Cool Crete they offer as the finish is very very rough on bare feet and inconsistent texture. Understand work defined in the contract and monitor what has been accomplished. We had $3,600 worth of work that required credit on the next payment we had to bring to their attention. With our project they didn't keep accurate records of color selections and asked us at least two times what we had chosen. If you don't want your yard to become an ashtray with cigarette butts all over tell them from the beginning. During the final hookups the autofill line was leaking because a 90 degree PVC connector was not connected properly or glued. Had to come back after 2 attempts of cleaning up plaster splatters and repaint most of the pool deck. I had to ask when salt generator was going to be connected and chemicals checked and adjusted. Also still waiting on final invoice of total cost which the Homeowner Insurance Company wants along with final inspection and survey. These are the guys... in order... I would allow to do work on my property anytime... Duo Tyler and Kevin, Sean, and Bobby.

Phillip is excellent. He has gone out of his way to accommodate me. Highly recommended.read more

My pool was very green and full of algae. I had tried to get someone to clean my pool for about 10…read moremonths not a pool cleaner in Pensacola would help. Phillip came to my rescue. He cleaned it up to sparkling blue within a week. He was very polite, friendly and efficient. I certainly would highly recommend him to anyone for cleaning a green pool. I have engaged his for biweekly cleaning. I thought his price for the cleaning was a bit high, but considering I could get no one else to clean I was grateful.

They have taken care of my pool and spa for over a year now. Customer service has been fantastic…read more Savannah has done a great job keeping the pool clean and clear. Honest and hard working, show up every week. Address issues and help solve them.

Called Southern Tide Pools after working with another pool company that could not get the PH…read morebalanced. Spoke with Sandy that was very polite and professional and had a tech come out and check my water within a few hours. They were able to clear my pool up very quickly and was well work the services and cost. We are excited about enjoying our pool this summer! Highly recommend and will continue to utilize.

Avoid VIP Pool and Spa LLC and Jacob Shankland for pool service…read more I do not recommend doing business with Jacob Shankland or VIP Pool and Spa LLC. My experience was incredibly unprofessional. Weekly service was sporadic. He or his designated employee failed to show up for weekly service for 12 weeks over 10 months of service. Despite what is clearly stated in the service agreement, I never received a refund for the services that were never performed but paid for! Worse, he became non-responsive, to my inquiries. This is not just poor customer service--this is completely unethical business practice. Save yourself the frustration and choose a company that values professionalism, integrity, and honoring written agreements. Update: Jacob Shankland did reimburse me for missed service after I posted this review.

Quality work for a good price! Exceptional customer service and it shows in their work!read more

Eddie has been taking care of our pool for a while now and he is excellent. His communication is…read moretop notch. He doesn't do maintenance on pools, but knows when something needs attention and will communicate it to you immediately. Highly recommend him for your pool cleaning needs.

All I have to say is wow. Jared is truly the man. Upon moving into the area, Jared spent time with…read moreme talking me through my pool equipment, problems I am experiencing, & Dos & Donts, all while not trying to sell me his company or his service. Needless to say - I'll be using J&J. VERY knowledgeable, kind and professional, and selfless. I wouldn't use any other pool service company - thank you Jared!!

Jared did an excellent job taking care of our pool. It was sparkling clean every day! No worries,…read moreno hassles. We are moving, and never hesitated one second to recommend J&J to the new owners. In fact, I have referred several people! Reliable and excellent service!

We got off to a difficult start because their software was not running and they were switching from…read moremanual to automated scheduling of service work. Kevin make an extra effort to help us with our pool leak and is an excellent person to work with. So many companys today tell you they will do this or that and NEVER bother to call you or even show up for a scheduled service! It's so frustrating as a consumer! Kevin kept us informed about when he would be out and gave me detailed info on the problem and solutions! I'm so delighted to work with someone whose dependable and honest!!! Thank you Kevin. Get with them for your pool needs!