We just tried this service and I am surprised they don't have more reviews. We did a standard…read morecleaning for a 2 bed/1 bath apartment. She cleaned all the floors, scrubbed down the bathroom (even got out the rust toilet stains that I couldn't get off), wiped down the counter tops/furniture, and vacuumed. Planning to continue with a month service and looking forward to lightening my cleaning load! Thank you!

I will start of by saying I ABSOLUTELY DO NOT RECOMMEND THIS COMPANY…read more I wanted to have my house deep cleaned and booked an appointment 1.5weeks prior to the day of the job. On the day the cleaners were supposed to arrive for the 11am slot, I get a call from their office saying "the cleaners are backed up and is it okay if they can be there in a couple of hours." I agreed to it since I had to have to house cleaned that day. At 3pm their cleaner Karla arrived to deep clean a 1200sqft townhome all by herself. Now, I have had my house deep cleaned before and there's atleast 3-4 people who come over to perform the job. So this came as a surprise to me. I called the company again to see if they were sending additional people as this was in no way a one person job. The answer I got was " Karla will call us if she needs help and if I was not satisfied in the final walkthrough they will then see what they can discount in the final cleaning. However the end result was she took 4 hours to clean the rooms upstairs and could not finish the job. Which was obvious since it would be inhuman for me to expect her to keep going post the 4 hour mark. She said I spoke to Cat (maybe owner or manager) and she will send someone else some other day to finish up the job. After this whole mess I called up Cat and had a heated conversation about this horrible service. There were so many inconsistencies in what her colleague spoke to me and what she said. For example she said the reason my job got delayed was the "team" that they sent in the morning met with an accident. While her colleague in the morning said that the cleaners were backed up. Now my question is, when you sent a team of cleaners in the morning, in what world did you expect Karla to finish the cleaning all by herself in the afternoon? Cat also put the blame on me stating that I did not mention it was a multi storey home. Whereas it was clearly mentioned in my booking that it's a townhome. The end result of this whole debacle was me ending up cleaning the whole living, dining and kitchen with a 3mo baby to care for. This was totally uncalled for and I did not expect to be cleaning the house even after hiring cleaners. The company did definitely discount me for the job they didn't do. But the discount was definitely not worth the stress and inconvenience I faced. This company is definitely shady in the way they run their operations and I would advice you to save your time and money and take your business elsewhere.

We are so impressed with HM Cleaning! Henry and his wife Yesenia physically came over to look at…read morethe house first. They were able to give us a rough estimate after seeing the house. We decided on a date for them to clean. We have 3 bedrooms and 2 baths. EVERYTHING, I mean EVERYTHING was dusted and cleaned very meticulously. When they came across something I needed done a particular way, they called me to inspect (corner folding on the sheets) to be sure they were doing the job correctly. They were great! The cleaning solution they use is environmentally friendly(this includes pets) and doesn't have an overpowering smell of fabuloso or pine-sol. I recommend this team to everyone! They do care about the work they do! They are reasonably priced as well. We needed them last weekend; but they had a family emergency. Hopefully all is ok with them!!

This is my first review and I'm happy to say I saved it for HM Cleaning Services. The team was…read moreprofessional, punctual, and did an amazing job! I would definitely recommend Henry and his team for any of your cleaning needs!

We were in search of a cleaning company that could assist us during our move-out process, as I am…read moreexpecting, and my husband is deploying. I didn't want to have to worry about bending and reaching while utilizing chemicals. Carlos was very responsive, communicated during all parts of the process - from scheduling to confirmation, during the cleaning process and once completed. I highly recommend their services, they did an excellent job!! Our property managers and maintenance even commented how great the house looked during our move-our inspection. Thank you for going above and beyond!

I contacted Moore Cleaning Service for a move-out cleaning, and we both confirmed Saturday, March…read more30 at 4:30 pm. However, on Saturday at 12:44 pm, Moore informed me via text about a car accident and requested to reschedule. I agreed to reschedule for the next day. On Sunday morning, I confirmed our 8 am appointment, but at 7:13 am, Moore informed me once again that she needed to reschedule. I had originally informed Moore that I needed the cleaning done by Monday, April 1st. Due to the two reschedules, I requested a refund as I needed to find another cleaner promptly. Despite not being able to complete the service my refund request was denied. My deposit was $199.97 This company has also been blocked from some military housing pages because bad reviews or not completing the job as advertised.

Instant cleaning is by far the best cleaning company that I have ever worked with. They are fast,…read morethorough, reliable, and have wonderful vibes! Oscar and Anna bring such great spirits and always provide such positive energy as well as effective and efficient service. Our boutique looks impeccable every time they come in and clean. I would recommend them to anyone and everyone that I know. You can't go wrong with instant cleaning and the wonderful people that get the job done! Happy Cleaning! :-)

DO NOT LET THESE PEOPLE INTO YOUR HOME. I have been using this service for at least a year, and…read morealthough I thought they were overpriced for an average job, I did not have any particular issue with them. The seemed to be dependable and were good with communication and availability. When I came back from traveling for the holidays yesterday, I found my place a mess. It had not been vacuumed, the tub had not been touched, the small deck had not been touched, and the apartment did not smell fresh. The only reason I knew they had come was some things were shifted from their normal spots and a picture on the wall had been pulled down so hard that it bent the hook it was on. In addition, there were strange objects on my floor, such as what appeared to be some sort of rock? And a piece of plastic I had never seen before. My attorney friend came over and looked around, and immediately came to the conclusion that people may have been hanging out or throwing a party in my place. I contacted Oscar, who denied any wrongdoing, and suggested that the couch cleaner I have used for years was responsible. Or that someone else was in my place (no one else has access). Even if that were true, I have no idea why my place was not cleaned from how I had left it. I asked for my money to be refunded and for the job to be redone correctly to make up for what happened (which I did not think was unreasonable for being a loyal customer and coming home to find my place a mess). He did refund my money, but refused to redo the job. He became extremely defensive when I questioned him about the state of my apartment, suggesting that I would give a "false testimony" if I reported him to the BBB or any other entity. I am considering filing a police report, particularly if I find anything missing or damaged (will elaborate on this review if I I am a busy professional and have no time for stuff like this, and certainly have no motivation to make up a story or try to get cleaning "for free." Do yourself a favor and stay away from this business- it is not worth it to have to deal with a headache like this. Update: Please read the response from the business. Do you really want this man in your home?

I really wish I had read some of the reviews on here more thoroughly before contacting Betty's Maid…read moreService. I had a nearly identical experience as "Mary I." In summary, don't hire this company unless you have many hours in the day to waste. I booked my cleaning appointment for a Thursday morning between 9:30 and 10:30 a.m. I was told they would call me 30 minutes before arriving, which was good because I basically needed to leave for work as soon as they got there. Also, I was told my cleaning would cost $85 because I was a first-time customer. Not a peep about a coupon or anything. How nice, right? Well, 10:30 rolls around, then 10:35, 10:40. I leave for work and leave a very curt voicemail (no one picked up the phone). I get a call at 10:51, when I'm almost at work, saying the cleaning crew is there. They were late because they had to find a parking spot. Now, putting aside the fact that parking for their crew isn't my problem, they could have at least called and told me the problem, and I likely would have waited. But they didn't. I was asked to turn around and meet them there, but I refused. Shortly after I got a call from this Lucy woman (I think that's her name), who basically kept making excused for the crew ("They clean. They don't think of calling.") I get it, but it's now the company's job to make the situation right. So she reschedules the cleaning for later in the day with a different crew. So now I have to leave work (I've already missed an hour) to meet another crew. Once again, I am promised they will called 30 minutes before arriving. (I work about 30 minutes away from my apartment.) So I get the call and leave work to let them into my place. 18 minutes later, this Lucy woman calls to tell me they are there waiting for me, and implies that they really have to get to another job (so I guess now I am holding them up). I tell her that I was told I have 30 minutes until they arrived. She claims it's been 30 minutes. This woman is arguing with ME about being late and never once mentions making this up to me in any way. I arrive a minute later and the crew is waiting. They are very nice and understanding of my situation. I let them in, and they start cleaning. I am told I need an acid wash in my bathroom, and it will cost $15 more. OK, I say. I'm about to go when one of the women asks for my first-time customer coupon. I tell her I have never heard of such a coupon -- I was supposed to just get a discount. So she calls this Lucy woman and the fun begins again. Lucy says, "Of course you need a coupon. You have to print it and give it to the cleaning crew so they get paid." I tell her I don't have a printer. She says, oh, well no problem, just download it from the website and forward it to them in an e-mail with your customer number. This is all while I should be at work! After all of this, they can't just apply a discount? It is then I suggest that shouldn't even be paying for this cleaning because of the horrible service. Lucy then tells me she's giving me the acid wash for free, but she didn't sound happy about it. So I pre-tip the cleaning crew (after all, it's not their fault this company is a mess), and leave them to do their thing. And they did it beautifully. The cleaning job was excellent. Lucy later called me to once again explain that the first crew had to find parking, and that's why they were late. I think she was attempting to apologize, but I could tell she still thought I should just be so lucky they eventually showed up at all. This company is getting two stars from me simply because of the quality cleaning job. But they had horrible customer service, and I still believe I should not have even paid what I did for having to take so much time out of my workday because of their incompetence. If you have a flexible schedule, by all means, hire them. If not, you have been warned.

You know, the cleaning was excellent. But there was a miscommunication about the discount that I…read morewas supposed to receive. Let me be clear. This is not about the difference I was asked to pay. I wouldn't write a yelp review because I'm pissed about a few bucks. I booked the cleaning with one woman yesterday who told me I would have a $10/hour discount, and spoke to another woman, Lucy at the office today who claimed that I should get no discount at all because it was close to a holiday. What I'm pissed about is that I got multiple calls from this woman today asking if her cleaners were there, but never apologizing for them being over an hour late. During each phone call, I tried to get off the phone quickly, but she kept me on, thereby wasting more of my time. At the end of the cleaning, when she decided to argue about the price of the cleaning, she kept me on the phone for 20 minutes to argue about money, which I very quickly said I didn't care about, but she kept arguing with me! There was nothing left to argue about! I gave in. I finally had to hand the phone to Rosy while she was still talking. I think she might still be arguing with me somewhere out there. Rosy and her coworker were great. Lucy, on the phone was not. While I know that she will take the time to write a lengthy retort to my review, I would just like to warn future customers that the price they quote you on the phone might not be what you get. And that's never a good feeling. This company just really sketches me out, and unless they make serious changes, I cannot see using them again. *This is really aggravating. I am not complaining about the price. I am simply complaining about the waste of my time and your cleaners time. Maybe spend a little less time hovering over your employees and let them do their jobs. You take ten minutes to say what could be said in thirty seconds, and then insist on repeating it. It's just annoying. Poor customer service. Poor leadership. And for the record, I didn't call at the end of the day, and I wasn't insistent that it be done today. I was told it wouldn't be a problem. If it was such a big problem, I would have waited for the weekend. I'm just disappointed with all the customer blaming and the employee blaming going on here. Don't overbook your employees, and they won't be late.

This is a great and honest business. They worked with my…read morecompany for many years. Not only did they do a great job but they became part of our team and part of our family. I would recommend them to everyone.

Love love love Carrasco Janitorial Service! We've been working together since 1990 and every day…read morehas been exceptional. The entire team, led by Laura, is truly amazing. They are appreciated by staff and clients and always have a smile. I recommend them with all the stars in the sky.

Where do I begin? I'll give the short story. I had multiple issues with this company the first one…read morewas the the cleaning I had some issues with the floor and kitchen island not being properly clean I reached out to the company a week or later or so as I have an extremely busy schedule. For that reason I'm not able to take calls very often. I am able to be contacted via text or email and I respond back in a timely manner. The next day I made it clear I could not receive calls and best way was via text. I still got a call. Here's the thing my major issue wasn't so much the cleaning it was minor. The major issue is the way Celene communicates: she is very passive aggressive and condescending via text. She is also very aggressive when it came to getting me to sign up for re occurring services.

We have CELENA'S cleaning service on a bi-weekly schedule now for our household because they did…read moresuch a good job with our first deep cleaning. Celena is extremely responsive, transparent, personable, and professional. Her team is the same and she expects top notch service from her staff. Adriana is detailed and efficient with cleaning our house and we are very happy with their service. We look forward to future cleanings and so glad we finally found a trust-worthy team to get the job done well and actually show up on time!