These are condo rentals, many of which are listed on major hotel search websites, so I'll separate this review out by the property and the individual condo.
Location: After doing some research, it seemed that Poipu was the best place to stay in December for good weather. If I went during a better season for weather, I would have chosen a less touristy area, but there are a lot of grocery stores and restaurants within a 5-10 minute drive. As others have mentioned, this is on the rocky coast, not on the beach, so you have nice views, but you have to walk about 15-20 minutes to get to the beach or drive about 5 minutes.
Property: We arrived after the main office had closed, and they had a system to call a number and get your key out of a lockbox, which was confusing but worked. It would have been nice to get some kind of advance notice by email about the system and informing us that nobody would be there when we arrived. Our welcome packet told us to check in the next day, but nobody was there when we went, even though it was during business hours. When we finally were able to find someone a few days later, they were very nice and moderately helpful.
We didn't use the tennis courts, but the pool was nice and was cleaned every morning. I used the hot tub once, but it was broken for part of our stay. I wish they had some rules posted about not taking babies into the hot tub. Many people were taking kids that appeared to be less than two years old into the hot tub, which is kind of gross and also seems really dangerous for the child to be exposed to such an extreme temperature.
They had DVD rentals, which I thought were free based on the low quality of the movies. We even passed by a Redbox at one of the grocery stores and decided not to use it since we thought the Makahuena office had free movies. They turned out to be $6. In their defense, they did have the prices posted in small print on the movie shelf, but good lord, nobody should have to pay $6 per night to rent Next of Kin (starring Patrick Swayze as a hillbilly avenging his brother's death), which we did.
Condo #2201: This was a pretty recently renovated condo with a nice, newish kitchen and pretty good bathrooms. For me, the kitchen was the best part, as it saved us a lot of money in not having to eat out. It was really well stocked with appliances. It had a full fridge, stove, oven coffee maker, and toaster, plus pots pans, and dishes galore.
The condo was really big, with two bedrooms and two bathrooms, and would be a great deal for a family with two kids.
Comfort, however, was an issue. The bed was terrible, one of the worst I've ever slept on. It had a giant, thick memory foam pad over the bed, and I woke up every day with back and neck pain from the uncomfortable bed. We were also getting bit by some weird bugs every evening. I don't think they were bed bugs, since the bites didn't itch. We lifted the mattress to look for bedbugs, and didn't find any, though there were silverfish under the mattress. Also, there is no air conditioning, just fans. To be fair, they did advertise this fact, but I just didn't realize how hot it would get. You really can't be in the condo comfortable during the hours of about 11 a.m. to 5 p.m. I usually enjoy heat, but found it unbearable except at night and early morning, so keep that in mind if you're staying a while and plan to spend a good amount of time in the room.
There was definitely some false advertising, since we booked an ocean view room, and the ocean only made up about 1/3 of the view. 2/3 of the view was of the pool and the building in front of us. It wasn't a bad view by any means, but when you charge extra for a full ocean view, it's dishonest not to give one. This wouldn't have bothered me so much, except that one morning I was sitting on the balcony reading, and all the people in the condos with full ocean views said they saw a whale. I did not see it, since 2/3 of my view was blocked by condos with full ocean views, and by the time I got to the common area to take a look, the whale was gone.
I personally wouldn't stay here again, but it's a good deal if you have a family and can get a unit with A/C. read more