From the perspective of a lifetime Hilton loyalist who has stayed in many Hilton Garden Inns in my…read moretime, this is better than most. It has all of the requisite HGI necessities such as clean, standardized rooms, available breakfast made to order, and a price point that does not break the bank compared to big resorts on Kaua'i. I had a comfortable stay here with easy parking, a comfortable room, and good wi-fi. It doesn't hurt that you can see the ocean from some rooms and that the property grounds have some unexpected nice touches such as a koi pond water feature, a spacious airy lobby open to the outside, and easy self parking for a fee. In this genre of Hilton portfolio hotel, it hits a bit above its expected weight. What keeps it in the 4-star range (instead of 5) is its location. It is relatively near Lihue and the airport (about a 12-15 min drive) but far from any of the major resort spots that Kaua'i is really known for (like Poipu or Princeville). Its location is just a couple of minutes drive outside of Kapa'a and if you are not looking for a high end vacation resort experience, this will suffice as a place to lay your head with confidence while helping you respect a moderate budget. It is not cheap by most HGI standards but it is reasonable by local Kaua'i lodging standards. A rental car is a must if you choose to stay here because there really is nothing around you within easy or safe walking distance. That is a problem if you are here to be a tourist and see some sights and places that The Garden Isle is known for. It is this location that keeps the pricing here down but the inconvenience factor high. I liked this property for what it was and I would stay here again if my reason for coming to Kaua'i was for anything other than a higher end resort experience. I'm sure there are even cheaper places to stay on this island but then again, I don't think that the Salvation Army has a loyalty program or a koi pond.

4/29/26: Weeeellllll, this place ia the motel 6 of Hiltons. This hotel should NOT be classified as…read morea "Hilton" property. We were locked out of our room (cottage 3121) for forty five minutes yesterday, because the battery to the outside door lock died. Then, later that evening, we had to call maintenance again because the inside lock is broken. 4/30/26: we decided the price was not worth this crap hole. When we went to check out and cancel our week reservation, they didn't even try to remedy any situation. We are Diamond Hilton member's and there are pretty much zero perks for us loyal customers. Still had to pay $25 a day for parking! Like....come on. Pro: bed was comfy We ended up booking a airbnb instead. So we'll be paying a little more for our trip, but its worth it. I would seriously avoid this property if you can. But if you are on a budget, it might be okay. Make sure to look at all of the reviews!!!!

Staff has been more than helpful. Needed extra pillows and a towel rack repaired and they supplied…read morewith no problem. Most of all, I celebrated my birthday during the stay and they helped me celebrate with chocolate strawberries and room decorations!

I'm so glad I spent my week here! I was looking for a stay near Kapa'a and this Sheraton happened…read moreto be part of the Costco Travel bundle with rental car and flight so I gave it a try. They have ample parking, the lobby is large and welcoming, and the staff are friendly and helpful! The pools are spacious and hot tub is clutch. I also loved their direct access to the beautiful beach. Their wrist band room keys were very convenient. My room was perfectly furnished and the features were clearly well kept. I would definitely book again.

I think this was 4 stars but giving 5 because I think overall rating should be at least 4…read more Check in was easy. Parking was easy (didn't have trouble finding a spot at all. I could see how parking is annoying if you have to valet but valet is at least free). Room was upgraded and nice. Beach was awesome. Lava Lava was decent (beautiful views). Lots of shops nearby. Staff was friendly and helpful and attentive. Good location. Would definitely recommend to anyone visiting Kauai!

While visit Kauai, we chose KSH because it got great reviews and felt like a central spot to the…read moreairport, food places and to the north side. From check in, we had friendly service from the front desk to valet. (Self) Parking is limited but you can valet for free. Just send a text to have your car ready. The room was a bit cozy for my liking, 2 queen beds for the three of us (hubby and 19 yr old son), but it did its job. We were mostly out. The plus was the lanai. We had a 2nd floor room, considered an ocean view but it faced the restaurant (lava lava club) and open field. There is a quiet time enforced so it doesn't get noisy after 9 pm. But you also get to enjoy the live music from the restaurant. There are water filling stations which is fabulous! Tip- use the one in the lobby! It comes out a lot cooler. You wake up to waves and can walk the shore or sit and enjoy the sunrise. Or opposite: watch the sunset! A short walk from coconut marketplace- enjoy shaved ice, eat at a restaurant, shop at various boutiques. Check out ABC country market- food, souvenirs, snacks, musubis, gelato and more! Cons: The shower pressure needs to be turned up. The AC works well but the bright light of the temperature kept me up. I wish we could turn that off. The tv guide wasn't working and we had to press the channel button up or down to watch. This is a nice choice if you're looking to stay in Kapaa. I would absolutely stay here again.

Im not sure why all the bad ratings...its clean yes a lil outdated decor but other then that not…read morebad great views and the price not bad either I'd stay here again

I have a feeling we got the worst room because we only booked one night, which is understandable…read more The staff is great, but our room was truly yucky. It had the smell and grime of having had a long history as a smoking room. We weren't able to manage humidity and temp. There was significant road noise. The grounds are nice, with good parking, and it's in a great location. I'm betting (hoping) the ocean side rooms are in better shape.

This was our first visit to the island of Kauai and wanted to stay in an area on the east side of…read morethe island. After looking at prices and reviews we decided on this location. We arrived early in the day so we're not able to get into our room but the staff held our luggage and recommended a few places to eat and watch football. Once able to get into our room which was on the 3rd floor looking over the pool area but far enough away from the noise. The room was quite large with a great kitchen area with granite counter tops and nice appliances. Also a large bathroom with tub and separate shower area as well as two toilets. It was a one bedroom. There was a small lanai off the bedroom and you could open the sliding door from the living room. There was also a washer/dryer in the room. The view from the room looked over the whole pool area which has a winding pool that you can walk around over to the main pool. They also had gas grills to use and many people did. One note is if you open the sliding door in the living room area and don't match up the line in the top of the doors, the air conditioning doesn't go on. We thought the air conditioning quit. After calling the front office someone came within an hour. Told us about the line. We also had an issue with the washer and after a call to the front desk a maintenance person was there within an hour. The staff we interacted with were very friendly and very helpful. Giving us recommendations for a place for fresh fish to grill. There is also a small restaurant which we tried a few nights for some drinks and appetizers. The views of the ocean are great. There are also chairs to sit on the beach area and enjoy the water. The beach is not large but very clean and nice to relax at. There is a shopping center across the street to buy things for the condo. We will stay here again next time in the area.

Beautiful, spacious condo with two master suites and 3 bathrooms. Views are gorgeous from the…read morebalconIES. It's a newer 2005 property that is well-maintained and our condo G302 had access to the most gorgeous sunrises. Beach is not recommended for swimming, but the complex has a beautiful pool that the kiddies will love. I appreciate having a well-appointed kitchen that gives you a lot of flexibility in planning your day. Safeway is conveniently across the street.

Enjoyed our stay. Pool was great and never too crowded. The towel exchange was simple and never had…read moreany issues. The non swimable beach was nice for sunrise and evenings. We didn't eat at the restaurant due to cost and minimal options. Staying in this area puts you mid island with access to great beaches, but, know you are still driving every day a min of 30 minutes to get to a more desirable beach if you're looking for calmer water and the ability to snorkel. The room was fantastic and slept my family of 5 well. Well stocked for cooking. My biggest complaint was the "Mountain View" is more like a parking lot and grocery store view. Also, if you're a lite sleeper, the roosters and road noise will keep you awake. I won't miss the roster crow at 4 am.

The room was clean, comfortable, and had plenty of accommodations. The pool area was great and the…read morebeach was beautiful. We also loved the location of this resort on the island.

Exceptional Service from Gloria…read more I had such a wonderful experience thanks to Gloria at 1 Hotel. She truly goes above and beyond when it comes to taking care of guests. Gloria took the time to genuinely listen to my requests, understood exactly what I needed, and followed through with a thoughtful solution that resulted in a very positive outcome. What really stood out was her warm personality, professionalism, and genuine commitment to creating a great guest experience. She made me feel heard, valued, and well taken care of from start to finish. Gloria is a true asset to the 1 Hotel team. Her ability to listen, problem-solve, and follow through while maintaining such a gracious and positive attitude is exactly what exceptional hospitality should look like. She deserves recognition for the wonderful impression she leaves on guests.

Ever since I saw Jurassic Park and watched that little dinosaur with the popped collar spit in…read moreNewman's face, I knew I wanted to visit Kauai. Now, was that scene actually filmed there? Who knows. I was a child, and a guy who lived down the street that my mom made me call "Uncle" told me it was. I've trusted that man with absolutely zero credentials for over 30 years. Well, I finally made it to Kauai, and let me tell you... it is absolutely gorgeous. Lush. Green. Rainy. And now I also look like Newman from Seinfeld. The circle of life. I spent four nights at 1 Hotel Hanalei Bay, and it was... nice. Let me start with the good. My room was beautiful, the views were incredible, and the grounds are spectacular. Tropical plants everywhere, waterfalls pouring down the mountains, and postcard views in every direction. Now... the not-so-great. The food was aggressively mediocre. By day three I was fantasizing about a microwave burrito like it was a Michelin starred meal. I would've fought someone for a Cup-O-Noodles. I think it's called 1 Hotel because it's the one hotel around, and they know you've got nowhere else to eat. Unfortunately, all three restaurants seemed to have the exact same menu. Room service, The Sandbox, and the sushi restaurant all blurred together into one very expensive wagyu smashburger. The staff? Honestly, I can barely review them because I hardly interacted with anyone. Nobody bothered me, which some people probably love. The pool is beautiful... but there are nowhere near enough lounge chairs. Every morning it looked like the midwest trophy wives stormed the pool deck at 6:00 a.m. to reserve every chair with towels. If you want to sit within eyesight of the water, you're going to need an alarm clock and the competitive spirit of a suburban mother on vacation. Which brings me to... the kids. Look, if you have kids, that's wonderful. They're just not for me. Splashing. Screaming. Running. Falling. Crying. Parents yelling at their kids. Parents yelling at other people's kids. Kids somehow yelling at adults. It was like spending the afternoon inside a Dave & Buster's that happened to overlook the Pacific Ocean. If you're looking for a quiet couples getaway, I'd probably avoid summer break. There is an adults-only pool, but it's pretty small and mostly occupied by guys taking "business calls" while crushing Michelob Ultras. There's also a tiny beach area that's... ehhhhh. Now the spa? That's where this place shines. The second you walk in, it smells incredible. The kind of smell that immediately convinces your brain you've become a much healthier, more emotionally stable person. I got one of the best massages I've ever had from an amazing therapist who somehow found muscles I didn't even know existed and negotiated a peace treaty with all of them. I walked out feeling completely relaxed, refreshed, and significantly less judgmental about everything else. I'd absolutely go back for another massage, and next time I'd definitely book a facial too. My biggest surprise was the cleanliness... or lack of it. For a luxury resort, it never quite felt polished. Dead flies sat on windowsills around the property. The carpets always looked a little grimy. There was a half-finished iced coffee sitting outside my elevator that stayed there for a day and a half. None of it was a huge deal individually, but after a while you start noticing all the little things. Overall, I had an amazing trip because Kauai itself is one of the most beautiful places I've ever visited. Would I go back? Absolutely. Would I stay at 1 Hotel again? Probably not. For what they're charging, I expected luxury. Instead, it felt like I paid luxury prices for a really nice hotel that still needed someone to walk around with a rag and a trash bag. If I'm spending that kind of money again, I'd probably book the Four Seasons.

This a Shell/Wyndham resort timeshare property. It has nice studio and kitchenettes. Most do not…read morehave elevators and it is 22 short steps to each floor. When you check-in, they will take a credit card for incidentals and charge about $18/day resort fee on top of other costs. Then they will direct you across to the concierge/1st timeshare contact to get first sales pitch. You can skip and just leave after getting key. I listened to others get the standard offer to get gifts to sit thru a pitch. My room was studio 3rd floor, 44 steps to top. No kitchen, but microwave and fridge. Interesting note is that AC unit is connected to sliding door. If open, it shuts off. Patio is nice, overlooking grass area with BBQ spots and tikis. Grill equipment is in room. Main lobby has bar and restaurant. Coffee in AM and juice is early PM. Good middle spot on the island so you can go north or south when exploring. Due to (prior?) homeless issue (I had no issue), they only have ice at the main desk, also you can get other items like coffee refills there as well. Limited gift, food shop area, but there is a nearby store with all you need. We had no significant issues, other than avoiding the timeshare pitch. Nice location, clean, it is a humid location because it is near the beach and it rains regularly. There are sometimes they leave remodeling items in parking lot, which fills quickly after dark, and the outside trash can also fill quickly. Lots of chickens, which you can't avoid in the islands. I would return in the future.

Stayed her for 3 nights, though I wished I would have stayed here all 5 nights. This is a…read morebeautiful property and probably one of the nicest in Kapaa. Walking in to the lobby felt like we were at a premium resort and definitely put us in the right mood. There's a bar and Hukilau Lanai right in the lobby. You can make reservations through Open Table for the restaurant. There's no valet that I saw when we pulled up or a bellboy to help with your bags. Or at least, I didn't see one or ask for one. The check-in process was normal, but after checking in, you are directed to go see the Concierge. I waited a good 15 minutes just to find out that since I'm a member, he doesn't have access to my account and was asked to come back in the morning to talk to someone that does. I wish that all Shell properties would stop this practice altogether. It's already enough that we spent hours traveling to this beautiful property and want to get to our rooms to unwind and freshen up. We do not have time to sit through some kind of pitch. Because I didn't see the Concierge the next morning, they sent me a text and also placed a door tag on my door to remind me to come see them. First off, you're on vacation and do not want to spend an hour or two sitting through some kind of pitch or upsell. I don't know what the point of the wristbands was for, besides not having to carry the room key with you, it was pointless. So I would ignore going to the Concierge altogether. I don't know what was in the Welcome package and didn't want to fall in to that trap, so I just ignored having to go see the Concierge. The property grounds had 1 large pool, 2 smaller 1.5' deep pools and a jacuzzi. There were also a couple of grills and a bar by the pool, which was great. And I saw them being used throughout our stay. There's a nice walkway to other properties or to the beach. Unfortunately, there's no beach access right on the property. Parking was free and you didn't have to hang any parking permit on the car. One big drawback is that there are no elevators. So you'll have to lug all of your items up the stairs. We stayed on the 3rd floor and had our luggage and stuff we bought at Costco. I wished they would have turned on the A/C in the hallways to help with the heat. It was stuffy by the time we got to the top floor. Luckily, the A/C in our room was working well. Our suite was nice and big with all of the amenities needed for our stay. We even did some laundry on our last day and there were 2 packs of detergent provided. We had bath & pool towels in the room. WiFi was just ok, it wasn't the fastest being at 20mbps up and down. It's fine for 2 people, but could bog down with more devices. One of the best things about this location is it's right across the street from the Coconut Marketplace. You'll be able to find pretty much anything you need there. We stopped by here on our way out to Waimea Canyon and also picked up dinner at the store in the deli area. Was also able to grab some souvenirs and shopping on our last day. We've only stayed at Poipu our last 2 visits, but would definitely come back here again. If you decide to come here, ignore going to the Concierge please and don't believe that you need to get their wristbands. We were able to walk around the property and nobody stopped us.

Location, view, and staff were great, but the room was NASTY! There were cockroaches, cockroach…read morepoop, and ants everywhere! We stayed in a two-bedroom unit (3rd floor), and the "no elevator" wasn't an issue for us, but the sticky, rusty, dusty, and just plain dirty everything was! The room was in dire need of a deep cleaning! We woke up to the view of gross screens every day, the bathroom vent was beyond dirty, the handrail to go up to the main room was sticky, the microwave hadn't been cleaned prior to us arriving, the fans were extremely dusty, the cable box looked like it hadn't been wiped down in months, and everything was just ICK! Do yourself a favor and stay somewhere else! Take a look at my pictures go an idea of what's in store for you.

Rained most days in April vacation , Waimea canyon amazing,. Dukes restaurant was greatread more

Everything about this cottage is so Aloha but honestly the bed and linens made me feel like a…read morequeen! It was incredibly comfy. Here's my morning around the cottage...

These cottages are adorable and so well maintained. The owners go to great lenghts to make sure…read moreyour stay is fabulous! The location is great, close to many good places to eat and the beach is very close (within walking distance). This is the place to stay and very reasonably priced. Much better then staying at a hotel. Very relaxing and private area. Two thumbs up!