With an approachable disposition and cheerful smile, Jeff, at the front desk, is an amazing example…read moreof excellent customer service! The Hyatt is lucky to have him. I'm imagining it's not easy to work at a resort and dealing with so many entitled folks, but Jeff remains calm and kind at all times! I'd give 5 stars but the woman who check us in was the opposite.

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Let me set the stage. It's not a five star hotel resort. We rented it as an AirBnB managed by a…read morefront desk. No daily cleaning. Dump your own trash, etc. So for this type of rental, it's top notch. Here's why: The location is perfect. 5 min walk to Whaler's Village. Only 20 min walk all the way to Black Rock, the furthest beach away in the cove. Quick drive out to Highway 30. Easy, and I mean easy access to Lahaina (south) and Honolua or Kampala Bays (north). Choose if you want to shop grocery at Times or Safeway, same distance. Really perfect location. Our apartment was incredible. It didn't face the ocean but that's ok. They have some that do, or the pool. It was huge. Nicely decorated and clean. Lots of space. Two bedrooms and sofa bed. Foosball table. Beach stuff to borrow and even a wagon to haul stuff. Parking garage right there. Always found an open space. Bell hops were helpful and friendly. They got nice gym, clay tennis courts, swimming pool, hot tub, and BBQ grills. All well kept. I could go on but why? It was great condo to stay.

We recently stayed at the Kaanapali Ali'i for a week and I just had to come on here to sing their…read morepraises! Not only was our condo comfortable, convenient and gorgeous with stunning views, but the staff was helpful, friendly and went above and beyond to make us comfortable and to make sure we were enjoying our stay. Next time we venture from our typical hotel vacation and opt for a condo, Ali'i will most definitely be our 1st choice!

Not sure why the less than stellar ratings. Have a great stay! Stayed in the beautiful bungalows…read morewhich were close to the beach, pool, parking and reception. The accommodations were superb. Love the golf cart transportation. The property is airy, modern and causal. I loved the communication via text of how to prepare for the upcoming storm. The one detail for improvement is parking they have luau at nighttime. If you're coming back any time in the later evening parking will be farther from the property. The power went out due to the storm and communication pretty much stopped after that. Though the reception and main tower still had power. All in all, a Beautiful stay. The pros far outweighs the cons. Def would stay again if I was staying in Lahaina.

Disappointing Experience for a First Mother-Daughter Vacation…read more My daughter and I recently stayed at the Royal Lahaina Resort & Bungalows for our very first mother-daughter trip. This vacation was intended to be a special time for us to bond and enjoy a relaxing getaway together, but the condition of our accommodations nearly ruined the entire experience. ​When we checked into our first room, we were immediately met with an overwhelming smell of urine. It was so strong that we had to request a room change. However, once we got settled into the second room, a powerful odor of Raid chemical spray enveloped the space. The fumes were so severe that keeping the window closed gave my daughter headaches. As a result, we were forced to sleep with the balcony door open all night, exposing us directly to the outside elements--allowing moths, mosquitoes, and even birds to come straight into our room while we slept. ​To make matters worse, when we first arrived in the second room, the counters were covered in coffee stains. Thankfully, I always carry my own Clorox wipes to sanitize surfaces and clean the toilets myself, but guests should never have to do that at a resort. The housekeeping issues continued later in our stay: when maid service came to clean the room, they actually made the bed with my daughter's shirt accidentally tucked right inside the sheets. ​We also attended the resort's luau, which was underwhelming for the cost. To add to the disappointment, my daughter suffered from diarrhea after eating there, which only added to our discomfort during the trip. ​In fairness to the resort, the staff members themselves were pleasant, and Royal Scoops had very good coffee. Management also issued an $83 credit for the inconvenience. However, an $83 gesture does not nearly compensate for the severe discomfort, lack of cleanliness, and disruption to our rest caused by these conditions. ​Sadly, due to this experience, I will not be returning, and I cannot in good conscience recommend the Royal Lahaina Resort & Bungalows to others.

We will be staying here every Maui trip in the future. We booked through Costco and stayed in a…read morepartial ocean view room. Rooms- clean, zero bugs, exactly as described online. Our partial ocean view was exactly what the pictures showed on the website. A microwave or toaster would be a great item to add to the rooms, or at least near the vending machines on each floor. Beach access- BEAUTIFUL. so close. Constant views. The beach is seconds away from the resort. Maui brewing co also has ocean front views and was super nice for sunset. Resort- the pool was cleaned every morning and always warm. Plenty of seating options around the pool and around the resort in general. The vegetation was really nice. All staff were SO kind. The grounds always seemed clean and relaxing. Cultural classes- absolute favorite part of our trip. We had so much fun learning about the Hawaiian culture through story telling, history, garden walks, lei ceremony, lei making, and wood carving. Overall we had such an amazing experience, learned so much, and had constant beautiful views. Only complaint is that I wish there were more food options at our resort, or microwaves. Maui Brewing Co was okay, but limited. Whalers Village is a quick walk and has a variety of options.

We booked through Costco travel (airfare, hotel, car) and this was the hotel we picked…read more LOCATION (5/5): fantastic! the beach is steps away so you don't need to drive to the beach. There's the popular outdoor mall, Whaler's Village about a 5 minute walk away with restaurants and shops, just follow the beach path. LUGGAGE STORAGE (1/5): We arrived a bit early and the staff held onto our luggage while we went out to get food. I didn't see where it was taken. I did not realize that they would store our luggage outside in the humidity!!! I thought they would store it inside the hotel in a closet in the back. I had temperature-sensitive medication in my luggage and when we came back to check-in, I was shocked to find our luggage stored outside. Had I known that, I would have asked them to store my meds in the fridge for me. Thankfully, my meds were okay in the end, but it did give me panic. PARKING (5/5): Since we booked through Costco, the parking was included with our stay. We had in/out privileges and no valet required. STAFF (5/5): I forgot her name, but she welcomed us very friendly and checked us in. Michelle I think was her name. We asked about local places to eat and she kindly wrote us a list. The housekeeping staff was also very nice and always greeted us in the halls. SHUTTLE/TROLLEY (5/5): There's a free green trolley that will take you to Whaler's Village and came around every 30min or so (check the schedule) and will also drop you off at nearby hotels along the beach, not just the Outrigger. Also, the hotel has it's own private shuttle that will follow the same route within the resort grounds if you don't want to wait for the trolley. Again, they don't exit the resort.One night we went to a nearby hotel (The Bungalos) for a music event but had just missed the trolley and the guys out front said they could drive us in the hotel van. And then gave us a number to call them when we were ready to go back to the hotel, so we called them but wanted to go to dinner at Whaler's Village after and they took us. So so convenient. really nice guy! It's complimentary but we tipped our driver and he was always so kind! We read in the handouts that they did a special going-away ceremony at the end of your stay but unfortunately we had to miss it to catch our early flight, so Michelle was kind enough to give us the necklace and do a mini version for us there at the check-out counter. POOL (1/5): We didn't even try the pool. It's quite small in size, and it was so hot, and no shade anywhere, so we didn't bother. They did provide towels though that you could swap out and stuff, so we used those and just went to the beach. RENTALS: There's a hut on-site where you get the towels, but also offers rental stuff for the water, beach chairs, etc. Note: the beach chairs + umbrella rentals are quite steep, I think was like 2 chairs + 1 umbrella almost $85 and had to return by 5pm. We ended up going to Costco and instead and bought 2 tommy bahama chairs and umbrella and used them the whole week while we were there, and even used our chairs at other places too. We saved some money that way and used that money instead to tip the staff and buy food in Maui b/c it ain't cheap! ACTIVITY SCHEDULE: We were given a print-out at check-in with activities throughout the week, however we showed up to one of them and there was nothing going on but there was a gentleman there. We were told that the print-out was outdated so we had missed the activity since it was earlier in the week. So don't go off the print-out. He had a different schedule available at his table. So..there's that. Overall, I would not mind staying here again but would be interested in staying at the other hotels along the Kanapali beach.

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Absolutely AMAZING!…read more After reading several great reviews of the property, I booked a premium resort view room- kukahi tower. Unfortunately upon checkin, my requested two queen bed accommodations were unable to be provided. At the recommendation of the front desk clerk Caroline and the MOD (Manager on Duty) Keith We decided to opt for the king bed and roll in "Heavenly" twin. Keith was very apologetic for the lack of requested accomodations but provided us with an upgraded ocean view room and The LĀNAI . This resort is 5 stars in all respects. The staff experience was exceptional. The food & beverage experience was outstanding. The resort is spotless clean and meticulously maintained. The pools and surrounding decks were large enough that we never felt crowded or had an issue finding chairs. The resort has a huge game area "Valley Alley" with a full bar and kitchen. Well appointed with the latest games including VR, air hickey and even bowling. The resort is conveniently located right next to Whalers Village. A short 3 minute walk. Our room was well appointed with all the ammenities that you would expect from the Westin brand. From thick bath towels and The Heavenly bedding to ice cold A/C. This resort has it all. Our experience was made even better by the exceptional and most sincere service provided by Miss. Giadee Kaiwi Hōkūpa'a Experience Coordinator. She made our visit that much better with her warm smile and pleasant attitude. A true ambassador to the Westin name.

Really enjoyed the resort, location, and pool area. The only downside was that some of our…read morebelongings were stolen from the pool while we were away for about 30 minutes using the waterslide. Future guests may want to be extra careful with valuables and personal items around the pool area. Overall, we still had a nice stay.

Hilton Vacation Club is an awesome place to stay in Maui, location is great, service is superb and…read morejust a great positive vibe. The place is built great so I never heard any neighbors, the views are just gorgeous. The rooms are really big & they have everything you need to be comfortable. The hotel is a bit dated but its super clean and they are working on updating. Every one that works at the hotel is nice & very helpful. The pools are refreshing and one of the best in Maui. Sunsets are right in front of the hotel and just so dramatic. It's nice to just chill on the beach, lots of room & not many people. Lots of options for walking. The food was really good, the restaurant on the beach was always packed with people. They have live music on the beach during happy hour. When visiting Maui, come check out Hilton Vacation Club you won't be disappointed.

update 3 days left:…read more This has been a superior stay for us. Ocean view from wide Lanai, Whale activity on and off anytime you watch. Overnight my last update got over 400 views. Yelpers want to know. I ve been able to use the restaurant or my kitchen for all meals. We can walk and use two great beaches daily. I haven't moved the car. Today we may go Shop. Decide later. ..... The fitness studio has free weights , a universal machine, a peloton and walking and a striding machine. I ve been able to go daily and the average is 1-3 people. Right now , i am on the Lanai, and i see two distance swimmers crossing the bay in front of us, side by side. Same Stroke. You can only get this lifestyle right here. All i hear is surf and birds.

Very nice restaurant with a great Happy Hour. Drinks wonderful and the Bartenders were congenial…read moreand looked to enjoy their Jobs. .

We had an amazing time at this hotel even if it was for Less than 24 hours and close to 500 bucks…read moreit so was nice. Employees are great they're kind abs sweet. From everyone we had an interaction with they were all sweet. We stayed on the 5th floor in the 4 building. Tidy and clean room.upon entering. They have a washer and dryer in the room. They also have a hot top with 2 burners along with cooking things such as pots and pans. They provide you with laundry detergent and a dryer sheet! Anak they have coffee in the room. We had a corner room so we had a balcony. Very spacious. We had 4 of us which was perfect a king size bed and a sofa sleeper. Come here if you're ever in Kaanapali. It's a very nice hotel to stay.

As Chairman's Level owners, we expected a much higher standard from The Westin Ka'anapali Ocean…read moreResort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn't simply the condition of the property--it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

We stayed at the Outrigger Honua Kai Resort in the Konea Tower, and I'm giving it 4/5 stars. After…read morebooking through Hopper, we had a strange start because we had to check in at a different tower, the drive back to our tower. once we got that sorted, check-in was smooth. The free valet was fantastic, and the room was spacious, clean, and had a gorgeous ocean view. We had an issue with our mattress and it was never comfortable. That was the big bummer of the stay. They replaced our mattress after we said something but it didn't fix the issue. When we laid down, we always felt like where laying way back like toward the headboard, feet higher than our head. It may have been a bed frame issue. It wasn't the worst, we just ended sleeping the other way. You have to call housekeeping to get service. That was super easy and they did a great job. All staff on site were wonderful. The grounds were well-kept, and we loved spending time by the pool--there were a few different pools, each with its own unique feel. Surprisingly, we went down the slide several times (haha it's not just for kids). Duke's on the property was a big plus. They had servers taking orders pool side. The food trucks nearby were fantastic, dealing distance away, and so much variety. they're open u til 8pm. Overall, it was a great experience, and I would definitely come back.

We stayed here for 2 weeks and had a 2 bed/2 bath. This was an amazing accommodation for a family…read more Would recommend and would stay again.

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

We just came back from a week-long stay. Overall, it was just okay. For the price we paid, I…read moreexpected more. The biggest advantage is the location. It sits on a quieter stretch of Ka'anapali Beach, so it never feels as crowded as some of the neighboring resorts. It is also right next to Black Rock, which means you can skip paying for a snorkeling tour and simply walk over yourself. We snorkeled there three times and saw sea turtles every single time. If you are lucky enough to get upgraded to an ocean view room, the sunsets are absolutely stunning and worth looking forward to every evening. The downsides are hard to ignore. The rooms are definitely dated, although they were very clean. The restaurants on site are expensive and the food was average at best. Breakfast costs nearly $50 per person, and the buffet was nothing special. For what the resort charges, I expected a much better dining experience. The staff were friendly and helpful throughout our stay. One tip: reserve your poolside cabana online before you arrive because they often sell out. If you can book this property using points (good redemption of course), I think it is worth it. If you are paying cash, I believe there are better values elsewhere in Maui. Overall, we had a pleasant stay, but it did not live up to its price tag.