I tried purchasing a 2009 Audi R8 from Makes and Models here and after dealing with Adrian Rowe for numerous days and coming to an agreement on both the price R8 and my trade in, they sent over a sales invoice and the deal was sealed. The following day I asked for pictures of the suspension as its a known failure point in this car, and are very expensive to replace, arounf $3,000 per shock! Their online ad it states: "This R8 has been well maintained, with a recent oil change performed at approximately 67,000 miles. It has been upgraded with KW coilovers, replacing the factory magnetic ride suspension known for potential long term reliability concerns while improving handling and ride consistency." The problem is, the shocks were NEVER replaced and were completely blown out. I requested that the suspension be replaced before taking delivery and was even willing to accept a quality aftermarket solution that was significantly cheaper than OEM. I was told if I wanted that done they would begrudgingly split the cost of the parts, and that I would be responsible for 50% plus installation, totaling thousands of dollars on a car I hadn't even taken delivery of yet! This is all after an agreement was made IN WRITING! There were a number of other red flags a long the way, but this one was the worst. I fully believe at this point that they would have sold me this car as is and needing thousands of dollars in repairs if I hadn't asked for those pictures. I can't imagine how horrible of a situation this would have turned into had I taken delivery and found this after the fact. I wouldn't buy a zip tie from these guys, you've been warned! read more

Makes and Models - Leaking Broken Shock - Auto Repair Near Me - Salt Lake City, Utah

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Did a ppi for me on a used car. Incredibly helpful and easy to work with. Highly recommend.

Jaron was incredibly helpful in helping me through my exotic car buying process. Would not hesitate and highly recommend Makes and Models!

Super cool selection the staff is always cool as can be. Very easy to do business with.

Do not trust your high-end cars with these amateurs! Here are my personal examples as to why this company is incompetent: 1. Paid $20k for custom exhaust on my McLaren 720s. M&M damaged my bumper. They admitted to the damage and I eventually returned the car to M&M for paint repairs. M&M said it would take a week in/out, but it took 3 weeks to complete. There were no updates; I had to ask every time. After the paint repairs, I took the 720s to my detail shop to get the PPF reinstalled on the freshly painted bumper, and M&M initially refused to cover the costs of reinstalling the PPF. I had to get the detail shop CEO involved with the M&M GM "Sa-le" to convince the M&M GM that they should cover the costs. The M&M GM's position was that there was no PPF on my car's bumper when the damage happened - even though my entire car was PPF'd before I brought it in for my exhaust modifications. "Sa-le" was arrogant, rude, and extremely difficult to work with - constant denial, projection, and blaming others. I've never met a more unprofessional GM in my life; he clearly instills a culture of arrogance and lack of accountability. 2. Despite my bad experience above, I decided to give M&M another chance and do an exhaust mod on my AMG 63. I received a $12k quote and decided to proceed with the work. As the work began, I got a call from M&M saying they didn't realize they had to remove my transmission for the exhaust mod and said I would be charged an additional $5k. At this point, I had no choice but to proceed. Once again, the job took two weeks instead of 2-3 days as promised, with no update reports from M&M. I got my AMG back and immediately noticed rattles throughout my exhaust. So much so that you could hear the rattles louder than the modified exhaust. I decided to take the car to a mechanic shop for an exhaust inspection, and the mechanic was shocked to discover numerous loose parts and connections that were supposed to be welded but were not. The mechanic was able to spend a day fixing and welding the exhaust and got it to proper working order. My cost for this repair work was $850. So I met with the M&M GM, "Sa-le" again and had the mechanic share the details of the repairs. The M&M GM essentially said it was my problem to deal with and he refused to reimburse the essential repairs the mechanic had to do to get the exhaust working properly. Unbelievable! After paying almost $40k in work to M&M, they refuse to stand behind their work, they refuse to take accountability for their mistakes, and they are arrogant and highly unprofessional. From here on, I will ship my high-end cars to dealers outside of Utah before returning to Makes & Models. Nothing but over-promises and under-delivery. I highly recommend you do NOT trust your cars to this company. Feel free to reach out to me if you want more details. read more

Makes and Models - Auto Repair Near Me - Salt Lake City, Utah

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Purchased a 2022 BMW M2 Competition Package from Spencer and Austin and it arrived exactly as described. Very honest and straightforward transaction. Would highly recommend! A + read more

I cannot speak to their vehicle buying experience, but I do not recommend servicing your vehicle here. From my experience, over a handful of visits, they can do basic installs (pads/rotors/etc.), but their technicians lack the expertise to troubleshoot complex issues. Their attention to detail and thoroughness also need substantial improvement. Very much worth asking around the Utah automotive community before you service your vehicle here. You'll quickly find more of these stories. read more

This place did great on my BMW M240. I am super happy with the people that I talked with and the guys who are knowledgeable about the work that they do. It was installed with quality no issues and the turnaround time was amazing. I would definitely recommend this place if you want work done on your car especially an Audi or BMW or Porsche. read more

Honestly where to even begin with this place. Everyone hates major dealerships because to you all you are is just their next paycheck. I usually won't write any reviews unless my experience was bad. I feel like if it was good for me then it's good for everyone else. This dealership did so well I wanted to do a review because it was over the top. If you have ever been here they have a lot of high end cars so walking in being on the younger side I'm expecting to be told walking in oh look around our galley, snap some pictures etc. but nope I was greeted with Spencer treating me as I should be. Not once did he say have a look around and go take a photo with the supercars or whatever. He treated me more than a customer and didn't look at me as a young guy wasting his time. I was at a dealership earlier that day and they didn't let me drive the two vehicles I was looking to potentially buy because stupid reasons and to me it felt like oh he's young and going to for a joy ride and can't afford it. Spencer was the absolute opposite. Long story short him or the dealership didn't push me one single bit over the course of a few weeks I drove tons of vehicles all over Utah. Funny thing is I ended up buying a car that I wasn't even looking for because I stopped but just to see what was at Makes and Models. I told him about the RS3 they got in and Spencer said I know you like Audis and stuff but I didn't know this was a car you were wanting to check out. I didn't at all but he said lets go for a spin and see. I fell in love with this car told him this is the car!! We ended up doing all of the paperwork and everything the next day and I took the car home but there was an issue on my banks end so I was back the day after and Spencer was on a delivery with another customer but still trying to help me so another Salesperson by the name of Klerly was there and wanted to help. (knowing Spencer is getting the Sale) She went through all of the paperwork with me again with a smile and treated me just as well. Making conversations and just being so kind to me. Honestly she doesn't get enough credit here. Other people that were absolutely awesome here were the Service guys. While waiting for my bank stuff I was just talking their ears off about cars and the thing I love is they could talk mine off too because all of those guys have the same passion for me too. Another Honorable mention is the Manager Jon, John, Jonn haha I don't know which way he spells it but what a cool guy!!! I was like this guys the manager! I could just sit and talk to him all day he was king and treated me the same as everyone else which was a friend. So the main person to thank is Spencer! Thank you for bending over backwards and jumping through every single hoop there was to help me with everything. This dealership is absolutely amazing and I know for an absolute fact my next car that I purchase will be from these guys! I look forward to coming here again and thank you to everyone that works here!! The service guys, receptionist, detailers, lot techs, salesman, and the managers you guys are amazing and keep up the awesome and amazing work!!! read more

Makes and Models - Auto Repair Near Me - Salt Lake City, Utah

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Great experience!!! I was trying to find a shop where i can trust them and they take care of me and not charge me for everything that i do not need. Heard about this shop so i stopped by and sure enough, they were awesome, very honest and friendly, they explained everything that they do and there dedication to service. They made me feel safe and gave me an estimated quote on the stuff i wanted to install. So i can't wait to get my car in and fixed. Thank you guys honestly. I will definitely be back soon. read more

I have bought over 20 cars in my lifetime and working with Caleb and Spencer was by far the easiest and fastest in and out I have had. They bent over backwards to get more for my trade as well. They don't have a large inventory of vehicles but if they have the one you are looking for then I recommend you give them a try. You won't be disappointed. read more

Drew is awesome! Super friendly guys, willing to show you around and tell you about the cars. read more

I'm in Florida and was apprehensive to call about a car 2000 miles away. Spencer was awesome and very helpful. Finally bought the Mercedes AMG and went through the process of shipping my car to them and receiving their car to Florida. It was much easier than I thought. These guys were awesome in the communication, which is key to me, and everything went smooth. I would highly recommend this dealership and use Spencer. I couldn't be happier. Thanks to everyone involved!!! read more

Great place, run by a great family. The guys in the shop are top notch and are passionate about what they do. It's great seeing them all out on the track racing, instructing, and doing the mandatory tech inspections. This is the way a business shop be run. Don't be scared by the one negative comment in here, it's just a local competitor wishing he had the facilities, staff, and integrity to run a business like Makes and Models. Feel free to go to the cheaper, shotty shops in the area to get poor installation of below standard equipment, but when you aren't happy you'll go to Makes and Models to get the job done right! Rock solid warranty on aftermarket parts? Who the hell does that any more? Makes and Models! Keep up the great work! read more

Makes and Models - Makes and Models at MMP - Auto Repair Near Me - Salt Lake City, Utah

Finding an honest and reliable shop to work on German cars is tough. Even tougher is finding a non-dealership shop. I was sick of dealing with the Mercedes' dealership (not super stoked to work on my perfectly fine 2012 ML) so I took a chance on M&M to sort out a check engine light. Super glad I did. Kevin and team from the service department were extremely responsive and communicative as they were working on my vehicle. After this service I had an unrelated issue that popped up a couple days later and M&M repaired it for free. Overall a good value and top notch customer service. Highly recommend. read more

Always a great experience at Makes and Models! Everyone is always so friendly and welcoming. They'll truly go above and beyond for you. The facilities are always clean as well as the cars - everything is spotless. Will definitely continue with their service. read more

DO NOT TAKE YOUR BMW HERE!!! I took my 2018 M2 in for the Dinan P2 installation and not only did they have it hanging off the back it was also crooked. Both BMW and Dinan confirmed the installation was done incorrectly. They refused to cover costs to have BMW repair and would only fix it if I took it back to them, but there's no way I would ever go back there with any car ever again. Save yourself and your car from having this happen to you! read more

Really was mislead by this dealer. They lied about the vehicles condition. had said to have no paint work and no damage. I received the car and there was obvious paint work all over. not Only was there paint work - but paint work that was poorly done that needed to be redone. They told me it should cost 1000,1500 to fix. This is a lamborghini thag almost 5 panels + front bumper and inner doors sills that needed to be redone. I got an estimate for almost 12k. they asked me to get an estimate and they would participate - once I sent them the estimate they told me they would not pitch in at all - but - they said they were sorry this happened. what kind of buiz acts this way. All I can tell is I wouldn't trust buying a car from the shop again with trusting what they say. I would have a 3rd party inspect it next time. very upsetting to be mislead these days by people. read more

So dig this , was totally wow'ed by this place first off . Went in thinking no way, but this place has some rides not just rides I mean and excuse me ladies but tits up bad ass cars. Impressed by this place of course. Their knowledge of what I wanted to do was great. So moving on, this is how you should be treated with respect and coming in the door it was this and much more. I do say if you are looking for a great place to take your foreign ride mine was a Volkswagen 2021 GLI. I had a APR intercooler installed, PERFECT . Simply awesome . No reason not to even go in to get a oil change or whatever just to see this place. Make and Models is a great place to also look into a purchase of maybe your next car. Vroom Vroom ! Best way to get the real experience is to just pop in and see. I will be going back again for some other mods as well. Atmosphere, their staff ,everything was spot on. Big shout out to the mechanics that worked on my car. Makes and Models is a Rockin' & Rollin' business. Thank you big Makes and Models. read more

I love these guys!!!! Our air conditioning system, turn signals, and air bag indicator light of our Lexus failed on the Thursday before Labor Day weekend as we were driving to Salt Lake City from Montana. My husband is very knowledgeable with cars and checked everything ( fuses, etc) and couldn't fix it. Our stop in Salt Lake City was only for the Holiday weekend, as we made our way back to California. I looked everywhere and nobody would fit us in their schedule. Finally, I found this place and Deven was kind enough to get us in their fully booked day. He told me ahead of time the diagnostic charges for the 3 items would be around $500. We accepted that and took the car in Friday first thing. Deven called us few hours later and say the back up camera shorted and caused all the issues and it was $180 to fix. They didn't charge us for the diagnostics and when we picked up our car, it was all washed and cleaned inside and out! Best car problem resolved experience ever!!! read more

So happy these guys moved to SLC. Getting your car serviced is stressful as a female. They see you coming a mile away.. These guys always make me feel confident in my visit. I always feel like they have provided me with the best service and never walk away wondering what has happened. read more

Love these guys they were very patient with me. Did. fantastic job. would highly recommend them. thanks Makes and Molds

One of thee best car places In utah. Makes and models always has a great variety of cars every day. I love to come in and see what they have new, and I have even gotten the chance to see a celebrity - The Stradman. I love makes and models so much and I recommend it to everybody who needs their Audi, Porsche, Or supercar serviced. read more

While the staff is friendly over the phone and in person, I don't feel I was well taken care of in the end. I put thousands of dollars into a major repair that reoccurred only months later. Because they didn't provide the part, they didn't offer to cover any of the associated labor with redoing work, quoting full price. I won't be back. read more

I've had some inspections and minor work done on my vehicle here, and they've done a great job everytime! My dad has also come to this shop a lot for his BMW, and they are very helpful and friendly. I also love seeing some of the sweet cars that are here, very unique little Euro car shop that specializes in German cars. read more

You'd have to be crazy not to love this place, they have awesome, highly trained techs that have serviced my Porsches and Audis, I drive up from Salt Lake City because they're the best around. I see my Porsche(the silver turbo in the middle) is in one of their pics:-) Honesty saves a ton of money when it comes to car repairs, my old shop in SLC quoted over $600 labor to install a part on my other Porsche, Makes charged me $150 because they didn't have to pull all the parts to get to it(experience), last time that shop has seen me, my family or friends that ask. Very professional crew in front and back, one phone call will prove me right, Makes and Models is not your average repair facility, Makes and Models is in a league of their own. Thanks for the oil change and car wash on the A4 Cab yesterday! You guys rock! read more

Ben is by far the most knowledgeable mechanic I have ever spoken to. He was extremely helpful and always treated me like an A+ customer even though I don't drive an A8! read more

Superior service. Professional and knowledgeable staff. The owner, Derick, greeted me personally and knows his stuff. My Audi was spotless and shined when I picked it up. Nice surprise. Highly recommend. I'll be back. read more

The level of professionalism you get when you visit Makes & Models it truly unmatched. Everyone on their team is incredibly knowledgable, friendly and you always feel like their most important client. The work is completed in a timely manner and their communication throughout the project is outstanding. Very impressed and highly recommended! read more

Makes and Models is a pleasure to deal with whether it is for auto repairs, or upgrading my car. I had them do an APR reflash on my 07 Audi A4. There customer service was top notch, and the car rocks now! I also recently rebuilt a car into a track specific use car. I had them do a corner balance and alignment on it. They made a couple of suggestions for setting it up. I was able to get the car on track over this past weekend, it performed amazing! I plan on using them for my future automotive needs. You won't be disappointed with them. read more

The cars here are such good quality. Great service provided. I would easily recommend Makes and Models to anyone looking for a high quality vehicle. read more

Absolutely outstanding!!! I do not think you will find a more knowledgable or creditable source with respect to servicing high quality and high performance vehicles. From routine service to any imaginable upgrade, the folks at Makes and Models are my new 'go to' business for my Audi. You will also enjoy and appreciate their professionalism and courtesy from start to finish. It is a 'no pressure' atmosphere... simply one of genuine enthusiasm about cars. Derek will take the time to get to know you and your car (mostly to understand your driving habits and your driving needs)... to better assist and inform you of what services and equipment they can provide you. Bottom line, you will not find a better shop in the local area. read more

I recently took my car to Makes and Models for an oil change. Even though I was having a simple service done, I still got the feeling that I mattered to them and that my car would get the best service of it's life. And it did. They went over the top. I will most certainly return to Makes and Models in the future. The level of professionalism I was greeted with and treated with is unmatched by anywhere I have been before. I will recommend Makes and Models to my family and friends. read more

This is the worst dealership I've ever had service done at. We were referred here by a friend and are gravely disappointed with the customer service and the quality of work. No follow up calls on progress. It wasn't done in a timely manner. I still have the EXACT same code on my computer plus new issues since getting the vehicle back. Please don't waste your time and money at this place, I wish I hadn't. I honestly wish I could have my Audi back to the way it was before they did any work on it, it is running 100% percent worse since they "worked" on it. I was able to talk to Derek the Owner and sadly to say I have never been so disrespected by a person. They do not have care about their customers they only care about making money. read more