1st time using a moving company and I wanted to support a local business. David (the owner) was…read morevery responsive and got in touch with me very quickly, I was a little worried because I have a sleeper sofa that is heavy and bulky and needed to go from a 1st floor to a 3rd floor in Somerville's houses with no elevators. . I'm going to split this review in 2 parts: getting a quote and setting move, actual move. GETTING A QUOTE: David was good at understanding my needs and providing with a quote, it's a local business so don't expect a sales person, confirmation emails or any of that. With that said, David is very professional and he made sure all my questions were answered. DAY OF THE MOVE: It didn't start well, David calls me at the agreed time to tell me that he is having issues with his driver and can't make it. I got worried BUT he was very friendly and apologetic, offering me a couple of options a) re schedule for next day or b) wait for his call and reschedule for later that day. I couldn't make it another day so we agreed on rescheduling for later that day. An hour before the rescheduled time David calls me to confirm and tells me that he'll send me 3 guys for the price of 2 to make up for the morning issue (Customer Service! I would give him 6 starts if I could) The crew showed up 30 minutes late but kept phone communication with me at all times (I knew why they were going to be late), professional and friendly guys. The move was tricky with large size furniture but those guys were very professional, made sure that nothing was damaged and tried to go as quickly as they could. At destination they managed to get my sleeper sofa and up to a 3rd floor (with narrow hallways) with no damage to the property or my sofa. I had a large IKEA dresser that sadly could not be brought up the stairs; AGAIN David and his guys did not leave me hanging, for a very small fee they disposed of the dresser. I hope I won't have to move in a long time but if I need to I'll call these guys again

My review should fall into two parts:…read more 1) I used this company by way of a friend's glowing recommendation in 2011 and I also used and loved them. Communication was great, they were timely, efficient, honest, and didn't complain. I thought they were the best movers and saved their contact info for when the time would come again nearly 9 years later. 2) Here we are in 2020 and I thought I was all set. We spoke twice about the details of the move and made a booking with the date/place/time to start. I thought there would be a follow-up call in the few days prior so I went ahead and left a voice mail and text to ask a few questions and confirm the details. No response. I started to get worried. The morning time slot came and went with no acknowledgement of a delay or cancel. Nothing. I want to reiterate that I went with this company again out of a sense of trust and to have a good repeat experience because moving is literally one of life's biggest stressors and I found someone I wanted to come back to. We had packed everything, boxed labeled, bubble wrapped, only to have radio silence. It's disappointing not to have any follow through and I'm left wondering what happened? Now I am also left scrambling to find a plan B. It is a shame to lose trust without a single explanation as to WHY.

We cannot thank Steve enough. Steve is professional, kind and courteous. Our move was a bit…read moreemotional for the owner who was leaving after 58 years. When he arrived to deliver our furniture to the new home, he was great! My sisters were amazed at how polite they were to all of us. They had a big Italian family to work around!! Thank you Steve. I strongly suggest you look him up should you need a moving company!! Sincerely-Mark and Mary-Beth McMurray

Steve was great! He came over for a free consultation to see everything that needed moved, then we…read moreset a time and day and they were right on time and did an excellent job. Nothing was damaged and they made moving a breeze! I would recommend them to all my friends and will use them again if I move in the future!

I haven't written a Yelp review in quite a while, but thought of writing one owing to Joe's…read moreexcellent work! Very professional, conscientious and courteous and mindful of client's money and time. This is the second time I have used Joe, this time for a small apartment move within the same building. Although just one-man team, Joe was perfect and advised me on how to cut costs by bundling certain items and save time, (imagine that!). You just can't go wrong with BoutiqueMoves. I know I am going back to him for any future moves.

I found Joe through one of those "man with a van" type ads on craigslist after buying a very large…read moredresser and needing to get it from Medford to Somerville. The prospect of hitting up U-Haul just for this wasn't terribly appealing, so I checked in for a price quote. He emailed back right away (this was around 10PM) and was able to offer me a flat rate of $40 to pick up the next afternoon. Perfect. Even better, he was able to pay the seller when he picked up the dresser; I just reimbursed him when he got to my place. I helped him carry the dresser into my apartment (it was lighter than I thought, though still awfully big), and he kindly provided me a pair of gloves to protect my delicate hands and made sure I went back inside to put on a coat so I wouldn't catch my death of cold. He was super nice, prompt, and was excellent with communication. If you need something moved, I would absolutely recommend him without reservation..

Paul and team were excellent in helping us with our recent move. Unfortunately they got backed up…read morefrom a prior move (not their fault) which put them behind schedule, but they were still professional and respectful the whole time. All business - and extremely efficient! Will definitely give them a call the next time we move.

Paul and his team did an amazing job of moving 21st century furniture into a 20th century house…read morewith steep narrow staircases and angled hallway. Not a ding, dent or scuff on the furniture or walls. I'm still amazed how they were able to get all the second floor furniture upstairs! They made it look easy. Polite, easygoing, professional and friendly. I have moved several times and they were by far the best team. Cannot recommend them enough.

If you look at the dates of the reviews you will see most recent reviews are 1 star. Unreliable,…read morerude and has no pride in his work. I am still traumatized.

If it was possible to give zero stars I would. Mainly because, they never showed up. I was…read morescheduled to move Saturday at 9 AM. At 8:30 I was told they would be a little late due to a truck breakdown. I did not hear back from them until 3:30, despite many calls/texts/emails, when I was told they could not come today. As it was a truck breakdown and out of their control I allowed them to reschedule for Sunday at 10:30 AM. At 9:17 AM on Sunday I get a text that they are finishing up their first job and then heading over. I did not hear from them again that day. Despite numerous phone calls, texts and emails throughout the day asking where they were I got no response. I had to call another mover last minute on a Sunday to cover what these guys could not. Incredibly upset by not only the lack of their services, but also their lack of communication. Had I known that they would not be showing up at all I could have made arrangements sooner to find a company that would follow through on their commitment to move me.

Very unprofessional and left midway through the job Saying we needed a crane to get a couch out of…read morean apartment.I got it out with a friend five minutes later. I told him we got the couch out and asked if he could come back. he came back completed the insisted for the full amount despite bailing midway. i told him I was willing to pay partial of the balance to the unprofessionalism and he insisted I was cheating him by saying I never warned him about the stairs. I told him on the phone that the first area wouldn't have an elevator over phone And the second are would. He inisted I was cheating him and I paid the full amount to be over with it And even after paying the full balance he acted unprofessional and sent a rant over text. do not hire him!!!!

Efficient, helpful, flexible, and friendly! Just needed a little extra assistance with moving and…read moregot exactly that.

"The Move Disaster" created by "The Move Master."…read more My son called the company and booked a move from one apartment to another. At noon on the day of the move the company called my son and said they were too busy and behind schedule and wouldn't be able to move him as scheduled. That was the end of the conversation. After leaving them a voicemail and a text, the Move Master was never heard from again. I have personally used this company and have given them four to five other jobs all without incident. I was left very disappointed and will think twice about hiring them again. Bad business practice on your part Chuckie.............

Amazing!! We recently moved into a teeny apt in a tight neighborhood. It's a basement unit with…read morespiral stairs and I was so nervous as to how all of our things would get in safe and sound. These guys knew just want to do and were quick, efficient, and pleasant to work with! Within 2.5 hours, we were completely out of the old place and all of our belongings were safe and sound in the new place. Chuck (the owner) was also in contact with me both before and after the move to ensure everything went well and that we were happy with the company. Thanks again, Move Master!!

I have moved around quite a bit in the past few years and Jason has moved me 5 times now. Yes,…read moreFIVE times. I found A Newera on Thumbtack and our first move together was really hectic but Jason and his crew did a phenomenal job! They did not complain and remained professional the entire time. We are in Massachusetts where a lot of the houses were built in the early 1900's when people didn't have such large pieces of furniture but he handles your furniture with the utmost care and somehow manages to get the furniture out without damaging it. Down tight stairwells, thru narrow doorways, even hoisting over the porch if need be. If you have something like an old, rickety bookcase, he may even help you reinforce it after the move. His interior decorating skills are on point too. All of the furniture in my home is positioned the way he suggested because he knows what he's talking about. The man goes above and beyond what any other moving company would do. He always shows up on time, remains professional even when faced with the unexpected and never tries to beat you on the price. I very highly recommend A Newera Moving Company.

It was a pleasure to work with ANEWERA moving company. Jason answered my call immediately and I was…read moreable to book with no issues. Reasonable prices, punctual and friendly, who go above and beyond to ensure your move goes smoothly. I highly recommend ANEWERA moving company for your next move!!