Look No Further, Go to Kenneth's! If you've been going to the dealership, STOP!! Here's why…read more Today I came in stressed. My 2013 VW Beetle Convertible had what looked like a serious window leak during a massive rainstorm and on top of that my brake light was out. The dealership couldn't even see me until Thursday! (Today is Monday). Grayson got me in today. He and his master mechanic Tommy personally took a hose to my car to diagnose the leak with no runaround. As it turns out, it wasn't the catastrophic leak I feared. At the same time, Tommy replaced my brake light quickly and efficiently. And, Grayson took great care of me- without a doubt amazing and straight up outstanding customer service. All my problems are resolved. Whew!!!! These guys are honest, knowledgeable, and they actually care. And to top it off, Grayson even identified the likely cause of my heat issue that the dealership wanted to fix the expensive way. All through a quick conversation and review of my car's issues. I'll be bringing my car back to fix that in a few weeks. Kenneth's Car Care has earned all my future business for brakes, heat, oil changes, and more. Don't waste your time and money at the dealership or another repair shop. Come here first. You will be glad you did.

This is probably the worse shop in Kingwood for body work. Customer beware. If I give them credit…read morefor anything positive, the paint looks pretty good on my car. Other than that they totally failed. The day the car was towed in I met with a service tec who told me they would start tearing down the truck the next day to do an estimate. After 2 weeks of hearing nothing I called. I was told my service tech no longer worked there. I told the lady on the phone, "that's your problem not mine." So then I got a new service tech who repeatedly mislead me, missed deadlines, never retuned calls. What's more, I told him I had an aftermarket grill panel and was told that State Farm would only pay for Ford stock items. So I told him, I had the original chrome Ford grill out in my garage and they could use that one and I dropped it off. He asked if they should compare my old grill to the one they were ordering from a used parts house and I said NO. When I came to finally pick up my truck they had used the new used grill anyway. The cost was only $288, and since I had waited 6 weeks for my truck I just decided to take it anyway. Then a few days later I get a final estimate from State Farm and that $288 grill now cost $950!!!!!! Are you kidding me? It's plastic and I plan to remove it anyway and replace with the aftermarket grill. So State Farm is the one being ripped off. Maybe I should just let it go but it galls me that they would rip everyone off at the last minute. My final bill went up $2000! That is just criminal. I have no idea if a guy named Kenneth still owns the place but if he does, he must own a mansion and have membership at Kingwood Country Club with all the scammed money he has made. 1 star is the lowest and that is what Kenneth's gets. Caveat Emptor, Buyer Beware!

I took my mothers CX5 Mazda for an oil change. After weeks we noticed spots on the ground of our…read moregarage. After inspection, I notice not just the fact that their service technician had stripped the drain plug but as well that the car was leaking oil. Furthermore, after taking the car to another place we notice the car had lost more than 1 qt of oil. Please do yourself a favor and take your car somewhere else.

They have high prices, unreliable, unable to accommodate you in any way…read more They take advantage of you and careless about the customers. I will never come here again.

Brought in my Toyota 4Runner for tire repair. Thomas and his crew found a nail in the tire and…read moreplugged it. Best thing about it was they did it for FREE. Great fast and friendly service!!

I took my car to have a flat tire replaced. Reception was fine and I was asked to pay in advance…read more New tire was ordered and promised for 4pm the next day. But no new tire when I came back. New tire did not arrive until Tuesday morning. I brought my car back at 1 pm for a 2 pm appointment. After the spare had been removed I was informed that the sensor had to be replaced and recalibrated. When I Pre-Paid the day before, I had not been informed that this might be necessary although it apparently is a common situation with damaged tires! I ended up having to spend an additional $197!!! as well as 2 hours 45 minutes of my life that I'll never get back!! I was given 2 business cards worth 2 "free oil changes" and a couple of apologies. I am extremely disappointed and dissatisfied with the entire transaction. I have used this company before but I won't be doing so in the future.

Absolutely recommend this business. They are open on Saturday, and it's always a quick turnaround…read moreto get your car inspection.

Came in for an emissions test. Was completed quickly with little wait time. Location is easily…read moreaccessible.

Update: The manager called and apologized. He said there was a new point of sale program that…read morecaused the gap in service. I really wanted to like this place. We have been going here starting this year. We went I for a travel check at the beginning of July, all they said I needed was to clean some corrosion on my battery. I brought my in today for an oil change and tire rotation. They told me my battery was corroded again. When we explained that they had just preformed that service, they said they "must have done a bad job." Like, what?!? Next, they did not rotate my tires at all even though they charged us for one. We knew where the markings were and where a cap was missing. The service manager said "we were trying to trick them" and we needed "to trust them." So, they took off $25 off the bill and removed the charge for the service they never performed.

Needed a quick inspection for my vehicle. Barry took great care of me. He was very professional and…read morehad me in and out quickly. I'll be back if needed in the future.

Came here for an oil change and was helped by David. He was very friendly and fast. While I was…read morethere he explained to me that he checked everything and certain things did not need to be changed which I appreciated. While I'm there waiting room one guy came for a smog check and ended up needing a new windshield wiper...the manager gave him a discount because the guy wasn't expecting that extra cost. I will be back.

Good service but over priced. Didn't think a oil change would be $140 for a Honda accord. Good…read morething I used a $30 coupon.

I took my vehicle in to get a break job done. I was told it would be over 500 dollars. I agreed and…read morehad it done. i was waiting for about two hours and went to check the status and noticed that they left my headlights on for the two hours. I asked them to turn off the lights. then I waited another hour or more for them to finish. shortly after I left I felt the vehicle was shimmering when I braked. I took it back to them and said that it was the back brakes. the vehicle never shimmed before. DO NOT TAKE YOUR VEHICLE HERE.

Y'all this place is a joke. If you have a good review for them then you got lucky. I took a vehicle…read morein for an alignment after getting new tires right down the road...an hour and a half in they couldn't even figure out how to do a proper alignment and when they came out to tell me, you could tell they could have cared less about the quality of service they were providing. This was Definity a one and done for me. While the prices offered might pursued you to go there it's most certainly a you get what you pay you. I took my business elsewhere and they had no issue doing an alignment.

The worst customer service experience ever. I went into have warranty work done since I know my…read morewarranty is about to expire. I let the female know I was there for an appointment I scheduled yesterday to have my car inspected. She then started to question the authenticity of my warranty without ever asking a question. I attempted to provide her the warranty info (I didn't have the correct form but the ph#, vin# and contract# were on the form) while she was calling out, she raised her finger to me as to quiet me, I let her now she's calling the wrong ph# and I was giving her the correct ph#, she became annoyed and asked why I didn't have the correct form, I told her at the beginning I misplaced it & that's the only one I could find. I told her give me the form I'll do your job and I asked for a manager which she said there isn't one, she walked away. While I was on the call some greasy looking guy walked in & didn't think I was listening but he said to the mechanic "there is something wrong with my car" the mechanic said to bring it in he said "no I'll take it else where". The mans name is Armando and he said he's the "owner"....really? He said he doesn't allow craziness to go on in his store, basically he was attempting to scorn me without ever asking me about the situation. You just lost my business and hopefully you will loose more business since you do not know how to provide basic customer service. Armando if you are the owner why won't you take your own car to the dealership you own?

Mr. Fry provided me with a great service. He was very thorough and to the point. When I called him…read morefor a quote he invited me to come and be involved with the inspection so that I could gain some knowledge about the house I am buying (something none of the other 4 inspectors recommend when I called them for quotes). I knew I would get a report, but having a professional extend an invite to help me learn hands on about the home I'm going to buy goes a long way in my book. We took the better part of 2 hours going over every inch of the inside, outside, and attic of that house. He's polite, personable, and respectful. This service was affordable in comparison to the other quotes, but after the amazing costumer service I received... I'd say he's one steal of a deal.

Bob is a great home inspector we just had him do a home that we were purchasing. His service was…read moregreat quality work was awesome. The value is very fair would definitely recommend him.