Needed a " house call" for a broken lock. Phone assistant first suggested some things I could try…read morefirst, but the key would not work. The tech who arrived diagnosed the problem immediately just by " feel" of the way the lock didn't move. Agreed on a replacement and he did the job quickly and skillfully. These folks know their business.

I gotta be honest I've done business with Southington Security for years. They have changed my…read morelocks and added dead bolts and added extra security to the doors etc... But what really pissed me off was when I moved still in CT mind you and approximately 20 mins from Southington so I call them to set up an appointment and was told just to come to my house would be $150 and with just some basic lock changes and re keying would be over $1000. I'm sorry to say you've lost my business for being greedy. I bought the locks I wanted got them keyed alike and hired a handyman to put them in for a fraction of what Southington Security was charging.

Excellent service! Came, looked at what I needed done (rekeyed 11 locks), gave me a very fair…read moreprice and did the work on the spot. Very professional and courteous. Will gladly recommend.

Went there to get some spare keys made and he made them very fast, I will go there again if I ever…read morehave lock related needs

My company had a problematic door in our retail store and it was becoming a safety risk. Dan was…read moreflexible in scheduling the best time to inspect the door during a busy season, provide a fair quote and make the repair. We are extremely happy with the end result and support we got from this company. I look forward to working with them on projects in the future.

The amount of knowledge they have on the industry and their ability to educate the end user is…read moreinsane. Always willing to go the extra mile for their customer.

Great service, helpful and efficient. I always get my keys done here because they always WORK!…read more Then I poke around and find something useful to pick up for the house. Main Street is fortunate to have this business.

Pleasant and efficient service!…read more For some reason, none of the locks I purchased from the Big Box outlets would fit my front door. And after going through a few brands, I realized they misfit the door in the same way -- which meant the dimensions were standardized and that I was working with an older door. More specifically an older (brass) wraparound... I realized it was the wraparound when I removed the component and held the lock -- fully assembled in the the door, with my hands. The components worked perfectly! I thought about contacting metal working companies, in search of a custom kick plate or push plate (I thought it was called at the time) and so I did: I called Rayco Metal Finishing, located in Middletown CT, and explained I needed what I believed was a custom brass push plate. After they realized it was a surround for a door, they correctly referred me to a lock smith. My money fears were immediately aroused. I imagined spending $300-$500 on a locksmith to come in and resolve the problem -- on top of the $100 I had already spent for the locks. On 21.12.2018 at 0930 AM I contacted a sales associate by phone, in regards to a replacement wraparound I needed for my door. He explained the component was called a wraparound and that I should take a plethora of pictures and come in to the store. In my mind, I feared his services would cost over $100... When I arrived, toting the old wraparound, along with 5-7 pictures on my phone, he recommended a brass wraparound he had on-hand and charged me $25 for it. He informed me that we could go custom later if nothing in the store was suitable. When I tried the wraparound on the door with the new locks in place it fit perfectly. Wow! I immediately ran to my phone and posted a review. 5/5

Helpful, not pushy service. A great help to me. Very good prices. Let me take FREE samples home…read morewith me...tiles and cabinet doors! I will make my purchase there.

So very disappointed! This was a multi-month long granite countertop purchase and installation…read moreprocess. Paid downpayment on 8/3. Template made 10/3. Install on 10/13 (one day late). I am attaching photos. I was excited when a man about 70ish came to do the initial measurements. I had no doubt he was a master craftsman and was thrilled. But the template was made by, I think his son. He aslo did the install. His sister called the night before he was supposed to be installing, that he was sick so it was installed a day later than agreed upon which messed up a plumber. I inspected the job before I cut the check. Only because I mentioned these problems did he confess to them. He would have left without pointing them out. I paid the full price which makes me incredibly gullible. You can see the gap of over an inch from the granite to the west side wall. You can also see where they cut into a wooden chair rail too far on the edge of the eastern side. The heartbreaker was that the puppy didn't match the grain on the two opposing ends. The center piece (sink) was laid east to west but the two side counters were cut north to south. I expected the grain to be in one direction as we bought a huge slab. The edge of the east block to the north/south block isn't flush. It was a poor job that I waited for since August (July if you count our going to the stoneyard in Windsor). I've wanted a granite countertop my whole adult life and was in tears after they left because it cost a fortune and wasn't done well. It was a poor job that cost a fortune and took months. I CANNOT RECOMMEND as the son is more an apprentice who should learn more from his elder/master before being given his own install.

If I could give these guys no stars, I would. I am a small business owner opening a new store. I…read moream GCing the project (I have reasonable experience in residential) but not commercial and I have a very skilled carpenter for installation. The store has 4 interior doors that we would like to be metal. I explained to the gentlemen what I was looking to do. I had the door width and height, swing and that we wanted them to be metal. He asked me if I was a contractor, which I responded no. Every question I asked, such as, is the door depth inclusive of framing and sheetrock for metal doors, I was met with some snide comment about how a contractor would know this answer. I asked what other information he would require so I could come back with the complete information he was requesting. At lighting speed he rattled off about a half dozen things. I asked if I was bothering him and he said he usually works with contractors who know this information. I said will you only sell to contractors, his answer was no, but they know all the information he is looking for. So rude, so condesending. Off to Tull Brothers.

We purchased an older home and had a lock for the front door that looked like it was from the…read more1800s. I called a friend who suggested that we dismantle the innards of it and take it down to Builders hardware to see if they could change out the locking mechanism. That they did and rather quickly, even filing down some areas of the new one to ensure a perfect fit. These guys are awesome!!!

BYE builds custom garages, sheds, storage facilities, horse barns and much more. Stopped by to…read morecheck out their garages and came away totally impressed by the quality of construction, the materials, and an extremely detailed and knowledgeable salesman ...these folks are Pros at what they do. After a quick greeting and tour of the offices; was given a brief tour of several garages one of which was post and beam mortise and tenon construction simply beautiful; the perfect match. As you might expect the prices are right up there but so is the quality of construction, the old adage applies here "You get what you pay for" so bye at BYE and you'll get the very best!!!

My husband and I purchased a very large shed and then years later we purchased an additional one…read more Ours are white vinyl with black shutters and match our home beautifully. They are in such gorgeous shape many years later that you would not be able to tell which one we bought first. You may even think they were both brand new.They are a great addition to our property. The interior looks nice and it is very spacious. Also, I have to add, I feel the pricing was more than fair for the quality of the buildings.

James is fantastic, always there to help when I need it. I manage a small business and have needed…read moreJames on multiple occasions. He is always prompt and fair. I highly recommend.