Carlos was helpful and informative, he went out of his way to assist me with our recliner and bed purchase. The store was clean and tidy. I tried a few different mattress upstairs and down, all super comfy and clean. Delivery was next day and they were super great, professional, respectful, and quick. They set up our bed and recliner perfectly. We love the selection and are happy with our Beautyrest and our new recliner, so comfy! Thank you Mancini, we're grateful for your business! read more

Shopping for a new mattress is definitely an in person activity. When I walked in I was able to be helped by Carlos. He was very helpful and showed me an array of mattresses that matched my preferences. There are plenty of options for most budgets and many that are some of the higher quality beds. I left with two in mind but wanted to look into both more, once I decided I was able to contact Carlos to complete my order over the phone! Great service that made everything stress free! read more

Forget 5 stars...this company has customer service issues. After we purchased our very $$$ bed in mid August ..the delivery crew messed up and broke our Condo's lobby MAIN light fixture as they were leaving. One that is $$$$. It's been 9 +++ weeks...and they have yet to address it to completion. I give them kudos for saying they will replace it. They even write me via text that a check was ready to go. Weeks ago per the email I attached...they said they would reimburse and send a check to the lighting company...no response. I have been ghosted. The lighting company is awaiting their check so they can order the light. God knows when this light will get here....in the meantime... This is not how to do business. You do not GHOST your good customers who bought not one but 2 brand-new beds from you plus 4 pillows. There are 6 units in this building...and that means when it's winter (which winter is coming ) we need light to walk and down the stairs. This is insane. I hope they read this because they are not deserving of anymore customers. read more

Mancini's Sleepworld - Nob Hill - Furniture Stores Near Me - San Francisco, California

Neal was awesome. I told him what type of firmness / softness I was seeking and price range and we tried a variety. He was very patient at the end when I couldn't decide between 2 mattresses. I finally landed on an Avocado bed and I bought the sheets too. I'm all set! He made it so easy! read more

Customer service was terrible. The individual was condescending and rude. Would have purchased from here but the Individual got aggressive about negotiating and basically was telling me I wouldn't be able to find this deal again. Guess what; I got two pillows and a mattress from your competitor AND under the amount you offered, :] read more

No restroom use for potential customer. Front desk was also pretty rude about it. 0/5 Business owner responded. I guess they missed above when I said I was a potential customer. -1/5 read more

Neal was terrific- knowledgeable friendly and patient. Very excited for our new bed!!!!!!

Great service at Mancini's on Van Ness Neal, the store manager didn't waste my time. He listened carefully and showed me what was in my price range I tested a few and found just what I wanted Called him later in the day to order and the mattress was delivered the following day He made everything so easy. Thanks Neal read more

I have a latex allergy and they take all of the protein out of the latex and make it hypoallergenic. It has low VOC. It's handmade by crafters in the United States doesn't come rolled up in a box very comfortable for a very good price. I am so happy I found this company and the pillows were expensive but well worth it. Also, they deliver it and set it up, which was another huge plus because I'm 65 and live alone they are made to order as well so your mattress isn't sitting around in a warehouse for years. read more

Very bad tricky return policy. They advertise 120 day to try and if you want to return they charge you $99. Don't buy anything from them read more

Good product [matching lounge chairs]. Good price [on sale] and Great help from the staffer to get the order delivered as soon as possible

I had a wonderful shopping experience with Jackson. I was looking for the right mattress in a price range that I could afford. He was very helpful and well informed on each and every single mattress that I was looking at. He was not pushy in which I really appreciate as I tend to run the other way when I feel like someone's trying to push a sale on me. I highly recommend seeking out Jackson if you have any questions and are interested in looking into getting a new mattress. I got myself an avocado mattress. read more

I was helped navigate all the options of mattresses. We worked with Neil who was incredibly helpful and kind. I have a specific preference with mattresses and Neil was very patient with me, and I witnessed him being this way with other customers. This will be my go to for bedroom furniture for sure. Neil who is the store manager is a very enthusiastic and friendly, fun person. He helped us navigate the various options available and reach a decision. He is beaming with energy and never tired of all our navigation ! Would definitely recommend buying here - much better experience than shopping online since you can actually test the mattresses. read more

It cost me $600 to return a Tempurpedic mattress. The company won't honor its own agreements. Do not buy a mattress there. Note that any return costs $99 return cost plus 5% penalty - that part I knew prior to buying. But pro - tip. DO NOT take the $300 in "free gifts" if there's ANY chance you might need to return the mattress. They will deduct that from what you paid too, and even when you get a written exception to say they will allow you to exchange or return the pillows, they will not honor it. When I got the "free gifts", I didn't know whether I'd like the pillows, so I got a written agreement that the pillows could be exchanged or returned. When I called about it, they even told me to come into the store. Once I got there, they said they wouldn't honor the written agreement because they "meant" to say they would honor only it if I kept the mattress. That's when the manager said it was "funny money" so they'd give me $10 for it. Order direct from the manufacturer company and save yourself the pain. You won't know the hidden costs. read more

Mediocre post-sales service. Ghosted us after promising to fix an issue, only fixed it after multiple calls to their corporate headquarters. The offending salesperson is the same one on most of the other negative reviews! read more

I would give this place a NEGATIVE if I could. Worst place to ever purchase a bed on the planet. They lie about the buy back promise that they offer and have horrible customer service!!! read more

Bought a $4000 matress. I was told by Alex it would take 1 week to deliver. When the delivery did not came through and i callled the store Alex said it would now take 1 month of more. When i express some frustration, within 30sec Alex was yelling at me that i could get a refund if i wanted and hanged up the phone. When i called again and asked for his manager he said "i have no manager" and the store was "owned by the people. I found out who is manager from the corporate offices: David Christie, you can email him at dchristie@sleepworld.com in case you ran into issues with Alex. read more

I went to buy two mattresses and got an excellent service from Neal,he was very patient and explain me everything very clearly and gave me a great deal! The mattress itself are very comfortable,I got them very quickly and I'm really happy. Good job highly recommended ! read more

Excellent service and a wide selection of mattresses at all price points. Neil was patient and helpful throughout the entire process. No pressure and great prices. The offerings feel so much nicer than every "bed in a box" I've tried. read more

Sorry Randy Mancini I have to do a update and you only get one star when I was there eight months ago your sales person Jayson was fantastic but your delivery people sucked ass now it's reverse your delivery people were totally awesome very helpful yesterday September 1st 2018 but when I went to your store two months ago to order a couch Jayson your sales rep gave me the wrong information for the couch. So we argued for 30 minutes when he called his manager Fidel your manager said give it to her for $399.00 so i was forced to take it or I would have had to pay $600 I don't think that was right he didn't even know the correct information. (WTF!) Turns out to be 2 months (WTF SMH!) How do you make a customer wait two months? and when i called Jayson,he stated when I spoke to him on the 12th of August your couch should be ready by the 29th or the 28th of August never heard back from him until your manager Fidel called me and asked Liz, do you still want your couch? My reply was you charged my credit card why wouldn't I still want it? Fidel reply well it's been at the warehouse since August 14th my reply was i spoken to Jayson he said it wasn't there then you need to call him and ask him why he never called me and he dropped the ball you argue about $100 you were wrong your argumentative Jayson the sales person needs to give them the best deal and to me I still think I should get the $100!!?? When I told Fidel I'm going to update my review Fidel reply don't threaten me say you're going to do a negative review my reply is I could say what I want as long as it's truthful and it's my experience in the store. Fidel stated shouldn't be the customer's responsibility to call the store it is the responsibility of a salesperson to update the customer if there is an issue but apparently Jayson didn't do that he needs to get retrain he needs to stop being over talkative and argumentative and don't give the wrong information. So I don't recommend this store if you go here make sure you get everything in writing and keep your sale paper until you get your product in your house. I feel Randy Mancini that I'm in title to that $100 for the inconvenience I appreciate that Fidel took care of the credit for the delivery of $40 but that doesn't cover the inconvenience and the stress and an argumentative attitude of your salesperson. Randy Mancini If you care about your customers like you stay in your commercials then step up and do the right thing. read more

See all

Generally good experience for the task of buying a mattress, a task I find difficult as there's n way to really try them out by sleeping on them. Neil, the manager who worked with me, was very helpful starting with understanding my particular concerns and continuing with helpful information about the various choices and having me try as many as I wished. I did buy a mattress with a repeat visit a few days later and am comforted by their 4 month period to return it should it not work for me -- but I'm quite hopeful it will. read more

Neal was 100% awesome!!! He is very knowledgeable, professional and EXTREMELY patient. Neal knows the product inside and out. If you go into the Nob Hill Store, do NOT waste your time and ask for NEAL! Neal made it SO easy and seamless. As a small business owner in SF, I HIGHLY recommend NEAL..... read more

Warning: This is a long review but if you're looking to buy a new bed, you should read it before spending thousands of dollars. I've been having problems with sleeping due to medical issues, I walked in knowing what I want/need along with my allotted budget. I dealt with the manager Neal. What a nice guy when he knows you're there to spend money. He really belongs in a used car lot. I gave him my list of things I expected with my purchase. My husband is 6'5" and I am 4'11" so I need a mattress long enough for him. He likes soft mattresses & I firm. I wanted the split king so we could both adjust our side to our satisfaction. Neal had us test the firmness of different mattresses by laying on it for a few minutes. That is not long enough to decide on a major purchase. This was Memorial weekend, and the ad shows that you get free pillows, mattress pads and sheets. I will come back to this. The complete bed was delivered promptly on the date as promised. I slept on my mattress for 2 nights and my body ached so bad, I had to sleep on the couch. When I called Neal, the real personality came out. He was not that jolly salesman I met when I made the $5000 purchase. He was a total asshole. I asked if I could return the whole setup and was firmly told NO. He could exchange my top mattress BUT there was a return charge AND a restocking fee. The base was definitely not returnable because it is furniture. What the hell does that mean? I exchanged my mattress but now the height will be a 2" difference. Neil said he will instruct the delivery guys to adjust the bed and it will be fine. Guess what? It wasn't fine!!! First of all, there were no instructions to do any kind of adjustments. It was to be a straight swap of one mattress. I tried to call the store but it went to voice mail 3x in a row. The delivery guys told me that's what they ALWAYS do, they won't answer when the number shows up on caller ID and it might be a problem. I called towards closing time and Neal was off that day. It was the last day for George and he wanted to make things right and personally come after work on his time to "fix it". His ETA was around 915 because he had to attend a meeting. It was 1030 and no George. Gee, was I surprised with the employees of this business? I left many unreturned messages for Neal. The store owed me over $600 as a price difference. Why did it take over a month to get it? When I finally got a hold of Neal, he claimed that he didn't know where to apply it. Really? Well maybe if he returned one of my many calls I could have told him. I did not want to deal with Neal any more so I spent $250 for a mattress topper from Amazon. Let's go back to the freebies. I was told that the sheets were Egyptian cotton and retailed for $500. I've had Egyptian cotton sheets most of my life and those were some cheap closeouts that were horrible. The mattress pads were so cheesey that I could blow my nose on them & tossed them in the garbage. I never got the pillows but at this point they can keep all their lousy products. If you have read this post entirely, you would not shop here. I of course would never recommend this place to anyone. What a lousy shopping experience all around. read more

I came in a few weeks ago just to try out mattresses and Jackson was the person working this location outside of his normal territory. He was incredibly helpful and not pushy at all making me feel comfortable to stay and try out all of the options to get to my best decision. He's a great employee! Thank you! read more

Bought a mattress over Labor Day weekend for the sale & had an extremely positive experience! Chris and Neal were very helpful in picking out the right mattress for me, and their customer service/delivery was top notch. Would recommend Mancini on van ness to anyone wanting a stress free mattress buying experience! read more

Neil who is the store manager is a very enthusiastic and friendly, fun person. He helped us navigate the various options available and reach a decision. He is beaming with energy and never tired of all our navigation ! Would definitely recommend buying here - much better experience than shopping online since you can actually test the mattresses. read more

I was on the hunt for a new mattress as I had previously had a Sterns and Foster mattress but now needed a smaller one. I went to Mancini's along with several others to gauge customer service because it is getting harder to find. Felipe De Bedout was such a great specialist. No pressure to buy, ran down all my options, wrote down pricing and mattress details for me, etc. All and all a great experience. Thanks Felipe for your role in my experience! read more

Buy at your own peril. I bought a Nectar from them. They will try to get out of your guaranteed trial period and refuse to take your mattress back because it has to be like new condition which my bed is! First of all, mine is like new. But secondly, how is it possible for a year long trial for your bed to still be new? THe nectar never came into shape. I had their supposedly waterproof cover on and there's still apparently stain that gets in. How does that happen? Full of deceptive advertisement. I should have bought directly from Nectar. Also when i received the bed, it was in random wrappings so it was clearly not brand new. Probably also used somewhat. So when you buy a bed from them, they are probably not even new. read more

Called and spoke with Tony on Sunday evening. He was very patient and knowledgeable so I went ahead and ordered a new foundation over the phone. I called the next morning since delivery was scheduled for that day. I spoke with Fidel and he was just as friendly and helpful! Delivery went smoothly, however, the foundation was just too high for our bed. I called the store back and fortunately enough Fidel was able to provide different solutions. He was extremely, extremely understanding and went above and beyond to make sure I was happy. I cannot thank Tony and Fidel enough for the outstanding customer service. read more

Felipe helped me with a purchase for a Serta mattress The Serta took 3 weeks to deliver and on the day before delivery when they were supposed to call to schedule a time window for delivery, Felipe called to let me know it will not be deliver the next day but instead it would take another 3 weeks. we needed a bed so he recommended another bed and because I never tried on that bed, i asked if we can have a free return/exchange since this is not out fault. we are not getting the bed we ordered and given a bed we never tested due to their issue. he said he would check with his manager and it should be ok. few weeks later, i called to return. Felipe claimed that he doesn't remember that conversation. so we have to pay $99 to return. will never do business with mancini again, esp. this SF location. read more

I purchased the cheapest bed there ($799) that was rock hard, but the sales rep said it would be good for my back. He said they have a fantastic return policy so if it doesn't work out I can trade it in or have it removed. Low and behold, it was rock hard and destroyed my shoulders (side sleeper dilemma). I went in and talked to Fidel and he said "You MUST get a Tempurpedic since they use it at all the hospitals and in the military to heal injured warriors. They have a no air pocket technology that gives you the best rest ever and their foam in non-toxic. Plus it stays extremely cool so if you sleep hot, then it will cool the body temperature for maximum REM. Plus I (Fidel) broke my back and this bed was the only thing that made it heal. It's only $3,700 but sleep studies show that you will be much healthier in the long run and this bed doesn't ever break down." Holy smokes Fidel, you said EVERYTHING I want to hear. Too bad it wasn't truthful. I get the bed and they remove the old one. This Temperpedic is also hard as a rock and my girlfriend said: "It's either me or this Bed". So after some deep soul searching, I go back in and talk to the sales rep work there (Jason I believe). "Sorry buddy, we have a 1 time only return policy. You can buy a topper but there is NOTHING we can do. You should have read the fine print." Wait, WTF, really? So I get a topper for another $150. The bed is still extremely hard and just feels weird. So after a couple months, I go back in to see if they will take it back or exchange it for a model that helps me sleep. My luck, Fidel is there. "Fidel, this bed is killing me. I am overheating from the topper and my girlfriend won't sleep over because of it. So I am working off a couple hours of sleep and am getting no action. What are my options?" "Sorry man, it has been 6 months since you purchased it so there is NOTHING we can do. I can sell you another bed at Cost but I will have to get authorization from my boss". Wait, you sold me two beds that don't work for me, you won't follow your return policy, you made me get a topper and now you want me to buy another bed from you? The best part, another couple was having sleep issues and were looking at the same Tempurpedic. I told them to be careful because it was the worst thing I bought. Fidel looked at me astonished and said: "I could call the cops on you for hurting my business." ---- HA. Oh Fidel, good luck with that. I trusted their return policy, I trusted their sales reps, I trusted the "Temperpedic" brand... They all failed me. Super happy that companies are trying to disrupt this industry. Anyways, if you EVER buy a mattress from them remember you can return it or replace it ONCE. They will not stand behind their products and Temperpedics are not all that they claim (especially for the price). Side note - I sleep well in hotel rooms on normal beds so I know it isn't just me. read more

Buying our mattress here really was a seamless experience. My husband and I had been interested in switching to a Tempurpedic for years now. Fidel was extremely knowledgeable about the product but also gave us time to just try out the different mattresses on our own without applying pressure to commit. When we did make a selection, he threw in several added perks (pillows, a mattress topper). He also told us about the price match guarantee such that if we found a discounted price he would refund us the difference. A few weeks later, tempurpedic advertised a 4th of July mattress sale. We contacted Fidel and, within hours, we received a $500 credit back to our card. I was worried that maybe he'd note some catch that excluded us from the discount but there was no push-back whatsoever. A five-star experience. read more

Not usually a review writer, but when you make a major purchase from someone, and they hit it out of the park, they deserve credit. After a disappointing experience with Casper (maybe you'll like their beds, but we didn't, and their mattress pickup/return process requires constant monitoring to get the job done...), we decided to try out a traditional mattress retailer, Mancini's on Van Ness. Tony Rork was swamped with customers the night we went, yet he took the time to carefully explain the benefits/deficits of various brands, specific to the way we sleep. We settled on a Tempur-pedic, and he was able to get us the best price and delivery the next day. We were in desperate need of a good night's sleep and didn't want to wait for a sale, and he explained to us that we just needed to keep an eye out for any upcoming sales events, and Mancini's would honor the discount with a credit back to our purchase. Bottom line, we got the bed, expertly installed, and lo and behold, I ran across a flyer this week for $500 off the mattress we purchased (Independence Day sale), and with one call (well, actually he was busy...took my number and called me back), manager Fidel secured us the discount, and within 48 hours, that amount was credited back to my account. Could not have gone smoother, and with all the inexpensive mattress-in-a-box options out there, this felt like a huge vindication of going the traditional route. read more

Had a great experience purchasing a mattress at this Mancini. The salesman, Neal Kassner, knew exactly what to show us the choices after I told him what I wanted. He educated us that we need a foundation. We quickly choose the right mattress with the exact firmness we want. The whole process took about half an hour. He scheduled a delivery date. Today we got our new mattress with a new foundation. We got our old mattress carried away. All in 15 minutes. Now I'm sitting on my new bed watching TV happily. read more

Tried Leesa, molded Tried Casper, didn't like Went in without much knowledge and Fidel really spent the time to help us find the perfect mattress Very patient and helpful read more

Mancini's Sleepworld - Nob Hill - Furniture Stores Near Me - San Francisco, California

It was time to replace our old Cal King mattress and after looking around at different stores online, decided to check out Mancini's because their website said they haul away your old bedding. So, my wife and I went to the Van Ness store and ended up purchasing two Hybrid Foam mattresses and got adjustable frames for them. The store manger Neal was terrific in helping us decide what brand and model to get based on our individual needs. It was nice to be able to have his knowledge and experience to guide us into the best fit for us. He is very nice and helpful and gave us a great deal on the mattresses and adjustable frames we needed. I was worried that the experience would be awful and it was anything but. Now I wish I hadn't put it off so long. Haul off of our old bedding was free and delivery and set up of the new ones was at a very minimal cost. The delivery guys were also great. Very efficient and professional. I highly recommend shopping here. read more

Excellent customer service, seamless delivery and competitive pricing. I didn't even go to their store, the transaction was completed over the phone. read more

I ordered a nectar mattress and it was taking forever to ship so i cancelled my order there and got it from Mancinis! Alex was the nicest and chatted with me and was very knowledgeable about mattresses and helped me feel like i chose the right one. would definitely go back here! read more

I was way past due for a mattress and had no real idea where to start. Alex was so friendly and helpful without being pushy. He asked about how I slept, and we discussed the issues I was having and how buying a nee mattress would help. I am so happy I chose to come to Mancini's for my new mattress. read more

I was very pleased with my shopping experience at Mancini's. Mattress Expert Keefer Kallenbach was very helpful and knowledgeable. He patiently answered all my questions about different types of adjustable beds and mattress options. The delivery and set up was also very smooth. I highly recommend seeking Keefer's expert advice when shopping for a new mattress and/or bed. read more