I was shocked to hear they use Cuervo in their margaritas!. I never expected that from a 5 star property!

Had dinner at Le Mar. We ordered a dinner that required bread to enhance it. We asked the waiter Ryan if they had bread. He answered with an angry No!! We then asked the bus girl and she offered us crackers which worked out well. Ryan had the personality of the dead fish that was on the menu. He was clearly working for his guaranteed tip only. Our meals did not come out together. My husband ate his appetizer alone while I waited 15 minutes for mine. On a good note food is great service no so great. read more

Let me start off by saying that I am a big fan of the Mandarin Oriental and this review is long overdue. I've stayed at this one in Miami multiple times. When I need to be a recluse for a few days this is my spot. My most recent stay was back in December for my anniversary. The hotel is located in a quiet and private area just off of Brickell in the financial district. As soon as you pull into the valet drive you're greeted by a friendly valet that escorts you to the front desk and introduces you to the person that will be checking you in. They offer you a glass of tea to enjoy as you wait. Check in is quick and easy. They point out where everything is located throughout the hotel and they also provide you with a map of Brickell Key. They will then escort you to the elevator. One thing that I absolutely love about the Mandarin Oriental is that in order to access the elevator you have to use your room key. You are only given access to your floor which I think is awesome. This has been the case at each Mandarin Oriental hotel that I've stayed at. So I definitely feel safer. Each room and suite that I've stayed in here has been phenomenal. The views are second to none. The rooms are big, spacious and modern. The shower is large and comfortable. There is also a bathtub as well. So you can unwind with a bath and take in the bad ass views of a beautiful city. The hotel is actually one of the few in the financial district that has a balcony. My favorite thing is the fact that there is an espresso machine in your room and Illy coffee. Hell the only reason I roll out of bed in the morning is for an espresso. I'm a big espresso guy and I drink Illy at home religiously. The bed is plush and comfortable. There is housekeeping service twice a day. When I've come back at night the housekeeper organized all of my things which I thought was a very nice touch. My shoes were neatly lined up in a straight line against the wall. My bathrobe was hung up just outside of the shower. There was a scotch that I had not finished and the housekeeper put a coaster over the top of the glass to keep dust out. It's crazy, It is like they think one step ahead of you!!! The pool area is nice, however, I think that it is a little small. There is also a fake beach that overlooks the bay. It is complete with palm trees and sand. I've found the service to be consistently better in the pool area. There are two great restaurants at the hotel. The first one is La Mar by Gaston Acurio which is a Peruvian restaurant. The second one is Azul which is an Asian fusion concept. There is a limited selection of menu items from both restaurants that are available for room service. In my opinion the service at the hotel is top notch all around. I've always been treated well here. Some of the employees remembered me from my last visit. Talk about impressive. I could ramble on for days but I'll spare you. In conclusion this is an exceptional hotel. It's located in a quiet and relaxing area. There are world class restaurants on site. The service is unparalleled. These are a few of the many reasons why the Mandarin Oriental is my favorite hotel to stay at in Miami and why I cry every time I have to leave. I look forward to my next stay here. read more

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Here you don't pay for a room, you pay for experiencing how being treat as royalty means, as Always exceeding my expectations. Since the moment you park you can feel love by the Valet staff. After that you get mesmerized by the Beautiful lobby with 180 degrees of ocean view. At our arrival we were offered some refreshing cold tea and the front desk girl was nice enough to offer a gift for a daughter, a lovely Panda with the mandarin oriental logo in it shirts, this was a very lovely gesture and is one of this little details that mandarin oriental around the world always has. The room had a superb view of the ocean, the also left a welcome toiletterie set for my daughter ( for babies ), we were able to watch the sun hidden between the Brickell high rise building, at night time we sat in the terrace to breath pure air and feel some ocean breeze in our faces ... so relaxing. He had experienced that night the 2 longest fire works I have seen in my life... there were being thrown by a little boat in the water right in front of our room, they illuminated the dark sky for good 15 minutes Non Stop, it was so lovely that I would Recommend to surprise your loved one with something like this next time. We had an issue with the suite next to us for making late night party at 11 pm ( I won't normally mind specially because they were playing amazing music but with a baby sleeping I had to ) I had to call the front desk and they took fast action in the matter ( less than 10 min), as I said ... here is all about exceeding expectation. The restaurant La Mar has one of the top Peruvian/ nouvelle cuisine in Miami. Service was friendly and the quality was undoubtably perfect. We left more than satisfied with our stayed, here you don't pay for a room read more

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The best hotel my husband and I have stayed in Miami. Also the Peruvian restaurant is pricey but worth every single penny. It's called La Mar by Gaston. Cannot wait for our next visit read more

If you want to be treated like a princess, have your fabulous friends bring you here for your birthday. That's what I did. When you walk into the lobby, the smell of gorgeous incense envelopes you and all the weariness of travel begins to slip away. An offer of iced tea while the business of check-in happens further soothes the nerves. And bellhops and concierges galore to take care of your every need - just like what a princess would want. And the room itself was fantastic - bay view with a full bath, closet space and unlimited access to everyone in the hotel at all hours (a function we did test). They sent us little notes to let us know when a reservation was confirmed or an ammenity adjusted for our pleasure. They took care of us. The icing on the cake was in fact a cake...a birthday cake that they sent up to the room because they found out that it was my birthday (well, my birthday was over a week ago, but we didn't have to tell them that). It was a simple gesture that sealed my appreciation for this hotel. This place is definitely a contender for when I come back to Miami - it's not just a place to rest your head, it's an experience. read more

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Kudos to the Manager for being such a classy person... we enjoy their Azul restaurant quite a lot, it is simply a 5 star restaurant. This place is definitely a great place to come and enjoy a few drinks with friends... Back to the manager, we had a pretty lengthy meeting here and it was of course accompanied by a good number of excellent drinks...When it came time to leave, we were a bit impaired to say the least. We asked to see the manager and asked if given our current condition and the how late it was in the evening, if we could stay in the hotel for a discounted rate. After a bit of negotiation, this gentleman realized that the potential of letting us stay for the night was a greater opportunity than letting us go in this condition, we were taking a cab. Nevertheless, because we have the potential of sharing these experiences with so many people...case in point this review on YELP, plus all the potential customers we meet regularly that are looking for a good hotel or even a good restaurant or bar. It was also way past midnight and there was clearly plenty of availability in the hotel so it was a matter of letting us stay for a very reasonable rate for the night in a room that was going to remain idle... it was a weekday so we assured an early departure as well. Thus, me and my lovely wife enjoyed a magical evening at the Mandarin Oriental, we had had dinner and drinks and we even got to stay - This place is wonderful, always top notch professional service with a smile - We have been to their spa as well on separate occasions and we are always delighted with the service. Great Location, Great Service, Great Place, Great Staff, it will cost you but it is well worth it. read more

We just spent four nights at the Mandarin Oriental, Miami in the Premier Bay View Suite (room 621). We had originally booked the Skyline View Suite under the Suite Temptations Package (buy 3, get the 4th night free), and a few days prior to arrival, were offered the chance to upgrade to the larger suite at a rate that we thought was fair. We jumped at the chance and upon arrival, it exceeded our expectations! I think we had the largest balcony at the hotel, and while not on a high floor, it gave us the most phenomenal views! It was our first time staying at this hotel, and I have to admit that the most redeeming feature was the service and staff that worked there. If they were just putting on a show about providing good service, then Meryl Streep will probably play that role in her next film. Everyone seemed genuinely nice and liked what they did. It wasn't over the top gushing and platitudes you'd expect at this price, but was more sincere and genuine. Ordering room service (which we did about three times), was exceptional and the quality of the food was top notch! We also dined at La Mar for both dinner and breakfast and we opted for the "chef's menu" for dinner (I probably got the name wrong). It was about 5 courses and just blew us away! We ate at 6:15 on Friday and were embarrassed that we were one of the first seated, but we had the most wonderful time! I liked the ability to press a button to have the room cleaned and to put on the "do not disturb" button. We had a slight surprise as when we awoke on Friday morning, there was a young lady on our balcony. We realized that she was just taking pictures and was from the room next door. Rather than shock her or cause a scene, we quietly opened the patio door and said hello. She was embarrassed and thought that the room was empty and apologized profusely and quickly walked backed to her room. It didn't bother us in the least and she proved to be perfect room-neighbors. Our room had two full bathrooms and the soaps and lotions were top quality, and we appreciated the shower heads that provided a full forceful spray! I used the gym every day and it was well equipped and provided fresh towels and water. A couple of minor tweaks is that the guest chair in the living room has a small tear on the side, and the overhead desk light closest to the balcony needs to have the bulb tightened or replaced, as it was off and on every 30-seconds. Also, the side of the desk had something sticky on it. If this is all I could find fault with, I obviously need some time on the psychiatrist couch!! OCD much? This was an amazing stay and would repeat in a heart beat. One of the best trips i've had in a long time! read more

Was NOT Impressed at all. This is a resort hotel that prides itself on "anticipating your every need" Well they missed there mark quiet a few times. 1. Upon Check in, No one bothered to instruct me how to get to the pool or the hotel restaurant... Had to ask this later. if your a luxury hotel why should I need to ask about the simple layout? 2. The pillows on my bed were stuffed with goose feathers, found this out the next morning when I woke up with a headache because I'm allergic to them..(THANKS) perhaps they should ask or inform individuals of this upon check in... 3. The hotel tries to make it so you don't have to leave the hotel for anything unfortunately there restaurant menu consists about 80-90% of seafood or dishes with seafood in them. Not good for someone who is allergic to seafood. When I asked the concierge where to get good food I was instructed to try the hotel restuarant...Thanks for nothing or the lack of assistance. 4. They attempted to charge me an extra $92.56 for a bottle of wine I did not drink because no one bothered to double check and inventory my suite before they gave it to me (even though I checked in at 10pm at night) they would have found that particular bottle missing before hand. 5. Specifically left a note for housekeeping NOT to remove the Hypo allergenic pillows I finally found in the closet after removing the pillow cases and unzipping the pillow coverings to find a tag...WHY AM I DOING THIS IN A LUXURY HOTEL AGAIN ?? The good parts: Excellent Views from my suite, Excellent room Ambiance, LOVED the Valet parking they were always on time and punctual. the one dish I did eat from AZUL (hotel restaurant) was excellent. Beach was excellent and the service on such was excellent has well...little pricey $12 for a strawberry daiquiri but it was good. Not to sure if I wanna go back or if I would ever recommend this hotel because there where just too many little issues that caused my 3 night stay to be a pain in my ___. NOT What Luxury should be!! I've stayed at more expensive and better Luxury resorts that lived up to there reputations this does not in my opinion. read more

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A monument to quality, the Mandarin Oriental on Brickell Key is simply the best hotel in Miami. The lobby is stunning. A soaring ceiling, views of Biscayne Bay, elegant materials used everywhere - all with a vaguely Asian feel that inspires the soul. Service is immediately recognized as professional. Polite, reassuring, quietly cheerful. The rooms are impeccable. Sleek yet warm. Be sure to get a room facing the bay allowing you the pleasure of standing on your little terrace transfixed at the beauty of the water and city skyline. The bathrooms are so delightful and big you'd be happy to stay there for a week. Any food served...in your room...at the pool...or in the two outstanding restaurants (5 star Azul or the more relaxed Cafe Sambal)...will top the dinning experiences of most restaurants in the world. Remember to reserve some time at the fantastic spa to treat yourself to world-class experts in massage, facials and whatever else you'd like to pamper yourself with. The scenic pool and "beach" area offer a lovely place to relax. More attentive service is there for that smoothie, a drink or some munchies when you feel like it. The Mandarin Oriental makes all the competition, both in Miami or Miami Beach, look like amateurs. It may be slightly off the beaten track but that only adds to its allure. Staying here, you feel above it all. And yes, you will pay dearly for your stay - but you only have one life to live. Might as well do it right. read more

Mandarin Oriental, Miami - Hotels Near Me - Miami, Florida

There are absolutely not enough wonderful things I can say about the Mandarin Oriental Miami. From the moment I arrived, I was greeted with impeccable service, shots of chilled tea and the warmest of welcomes. The room was absolutely stunning - immaculately laid out, plush with amenities including marble bathroom with huge bathtub, walk in shower, premier bath products and plenty of counter space (perfect for our cosmetics!) I was staying for a long weekend and had requested a mini fridge (separate from the mini bar) to store leftovers, water, etc. and it was there before we even arrived. The property is absolutely stunning, on a private island. The infinity pool and pool area are set up with beautiful lounge chairs, full towels and the most helpful staff I've ever encountered. Fresh fruit, chilled fruit water, bottled water and sunscreen are all provided in the pool area. A brief walk from the pool is access to a private beach. There is no ocean access, as it is on the bay, but there is ample plush seating, beautiful palms and pristine sand, and of course more helpful staff to cater to your every whim. The bar slightly off the lobby sets a beautiful ambiance each evening with live music, and the lobby itself is a work of art, decorated with exquisite orchids and scented to perfection. Your room key is required to gain access to your floor, making for a safe and secluded experience. The view from our room of the bay was stunning. The porch was beautiful and I loved sitting out every morning watching the bay and enjoying the balmy Miami air. The true hallmark of any Mandarin property and this one especially, was the unparalleled service. From the valets, housekeeping, front desk, pool staff - each and every person I encountered either addressed me by name or eagerly rushed to assist me with the most friendly and accommodating attitude. As a guest on the younger side of their usual audience, I was slightly nervous, but for absolutely no reason: I was treated with the same respect and gratitude as every other guest. The Brickell neighborhood is located near the financial district and is also an up and coming "hot" neighborhood. Short walks to some great restaurants and only a brief ride to Miami Beach (maybe 10 minutes without traffic). I am counting down the days till I can return! read more

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Stayed here for our 10th Anniversary. When the gal checking us in heard that, she immediately upgraded us to the Skyline Suite. The room was on the small side for a suite, but the balcony attached was larger than some rooms I've stayed in! Every person on the property was absolutely professional. I would expect this from such an upscale hotel in any other city, but this is Miami. Customer service here is like finding vegans in a steak house. It was nice to see that they have trained the 'local culture' out of their staff. The sound system in the room was fantastic and it was easy to connect my iPad up to the room sound system and 'set the mood'! Lovely, clean, and with a great location. I recommend The Mandarin wholeheartedly. Oh! And breakfast via room service was SO worth it! read more

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We stayed here for 3 days/2 nights for a wedding and loved every minute of it! Everyone was super helpful, from the valet to the concierge, room service and everyone in between. We stayed on the 16th floor and the view was awesome. The bathroom was HUGE! And it had both a shower and a bath sub separately. The food at the wedding was great, the room service was good (very expensive,) and my quesadilla by the pool was awesome. We wanted to stay where the wedding was and we are glad we did as traffic was bad for Memorial Day weekend. We did not need anything we couldn't get at the Mandarin! We would certainly stay here again. read more

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What a lovely experience dining al fresco in their garden dining room. Had reservations for 3 weeks in advance. Terrific appetizers, salads, casual sandwiches and mains. We shared a salad, 2 orders is spicy Mandolin Kebobs, souvlaki, and manti dumplings. One order of grilled octopus. The kebobs were outstanding! The manti nice and the souvlaki tasty but nothing special. The octopus was fabulous- we shared so I was left wanting more. The red wine (2 bottles) were reasonably priced for a fine restaurant and great! Parking valet about 2 blocks away in a gravel lot. $5.00. For the walking impaired I should have got out at the restaurant door. The restaurant was full but service was fantastic. The nicest wait staff. Furry friends allowed! It was a 45 minute drive nevertheless we will be back time and again. read more

Great hotel located on a small island with beautiful views on the financial district and nearby downtown Miami. The rooms are clean and spacious, the service is great including the on-site facilities (infinite swimming pool, private beach, the spa, the restaurants). Great place if you want to rest with upscale atmosphere! read more

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Wow!! Hubby surprised me valentines weekend with a night at this hotel. Best experience hotel wise in the city of Miami by far! No place comes close. Arrived Saturday around 5 and was greeting very warmly by valet, they took our bags and made sure our bags got to the room. Once we got to the front desk we were welcomed and check in process was quick and easy. We asked about the hotel dining options and were given Raving reviews about both restaurants and the bar. Once we got to our rooms we were excited to find that it was so clean, spacious and beautiful! About 5 minutes into unpacking and getting comfortable we heard a doorbell ring, yes to our room. The gentlemen brought in our luggage and asked if we needed anything. A couple of minutes later the doorbell rang again and this time we were offered complimentary water bottles, turn down service and given 2 pieces of paper. One with temperature info for the next day and the other paper with events going on that week near the hotel. Very nice! Our room was a bay view and even though we got the room with no outside seating for a one nights stay I really can't complain! From the bathtub we got a beautiful view of the skyline and biscayne bay. All I wanted to do was soak in the tub and look outside to the view all day! The beds were extremely comfortable and they offer you different pillows in case you are not happy with the ones you have. The cleanliness was up to my very high standards and the service was absolutely 100% superb! Every little detail down to the greeting you by name, tv said welcome David Soler, the service everywhere we went, organization, was just top notch. Shower had great water pressure. They offer complimentary shoe shining as well. The mini bar in the room has decent prices unlike other hotels. I was very surprised to see any bad reviews about this place. We didn't take advantage of the pool since it was chilly or the outdoor beach area but we passed by and it looked very tempting, clean and inviting. Can't wait for out next stay here :) read more

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I was at work yesterday when I got a text message from my friend, who was flying in that evening from South America. She asked if I could get tomorrow off work. I said I'd have to check, and asked why. She replied that she wanted to invite me to stay the night at the Mandarin Oriental in Miami. Well, that was an offer I just couldn't refuse :) The beauty of this hotel is how understated it is. It's not over the top and glittery like the hotels in Vegas. That's not to say it isn't gorgeous - it is. But instead of trying to be overly "showy" and opulent-looking, it focuses more on quality of service, and an overall feeling of peace and tranquility that you get when you step into the lobby. The rooms are beautiful and spacious, with a view that's to die for. Our view was of the Rickenbacker Causeway and the skyline of downtown Miami. I immediately took a picture with my blackberry and sent it to my mom to brag. The room itself has a large LCD TV (I'm estimating it to be about 40"). The bathroom is big, with a roomy tub (sadly, no jacuzzi jets... I was ever-so-slightly bummed about that) and separate glass-enclosed shower. The beds are a bit more firm than expected, but I slept very well. They come with plenty of pillows, which made me happy (I need three). In the morning, we ordered room service for breakfast. Like everything else here, it was very pricey ($20 for each of us... mine included yogurt, fruit salad, a muffin, grapefruit or orange juice, and coffee, tea or milk), but excellent quality. Everything was very fresh and delicious. Their infinity pool is beautiful, but also smaller than I expected for such a large hotel. The service by the pool was fantastic - they brought out two towels for you - one especially fitted on top of the chair, and another draped over the back for you. They also brought out ice water for everyone, which was a nice, welcome touch. There is a beach area for those who'd prefer to lay by the water instead of the pool. I wish I could have stayed longer here, but it was a wonderful, relaxing mini-vacation in the middle of my work week :) read more

I took my husband for his birthday to Have a couple massage and facial in one of their suite . The experience was very good . Perfect customer service , massage by real and professional massage therapist . The room are nicely decorated , clean and spacious . We had a very good time . I definitely recommend the place . read more

Mandarin Oriental, Miami - Hotels Near Me - Miami, Florida

Most amazing view , service, & staff . 5 star hotel & experience ! Recommend Quiet , on a "key" read more

Mandarin Oriental, Miami - The most amazing view of the Miami skyline & city lights in all of Miami - Hotels Near Me - Miami, Florida

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If you've ever had the opportunity to stay at any of the Mandarin properties, you know you're in for a 5-star experience, and this was no exception. We had a one night stay-cation here over 4th of July weekend. Everything was perfection, in true Mandarin style. The service here is exceptional, without being stuffy. You never feel as if you must be utterly posh, but the ambiance and service are top-notch. All of the desired qualities of a high-end hotel with none of the stuffiness? Count me in! Although this property is not ON the beach, they do a great job of recreating it. The infinity pool area is roomy and we had no issues finding lounge chairs. The beach area is on a whole other level. The sand is impeccably clean. They have cabanas if you're looking for some more privacy and shade. Plenty of hammocks are available as well as umbrellas and tons of chaise lounges. Did I mention the background music is also perfect? Beach? What beach? You take South Beach, I'll stay here with the best pitcher of Mojitos I've ever had and none of the craziness. The food - even on the beach - is amazing. Great sushi and did I mention their mojitos are fantastic? It's hard to decide between staying in their marshmallow of a bed all day or heading down to the beach area. Either way, don't miss out on room service breakfast with a view! read more

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The Mandarin Oriental is a solid bet, you never go wrong with this brand. Maybe not as fancy as some luxury collection properties (or the NY Mandarin Oriental either), but at least you don't have that feeling that every lobby/room/restaurant looks the same as some other place you've been before. Some personal highlight include the running track all around Brickell Key, about 1.4 miles, the gorgeous pool with a view, the well equipped gym and a signature restaurant: La Mar does not feel like the ordinary hotel food fare, it's very much a destination place, offering eclectic, Peruvian-inspired dishes. Reserving helps. The location is close to downtown, but the beach is a quick Uber ride away. Given the opportunity, would definitely come back. read more

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Rendezvoused with the bestie on a Thrusday night at the beautiful Mo Bar + Lounge. Just wow! I had never stepped foot in this hotel before. Being that I'm a Miami native I really don't find the need to venture into many of the hotels here, but I'm glad I did. Yes, it's expensive but if you can indulge for just one night, do it. After a couple glasses of champagne, enjoing the beautiful old school jazz tunes from the live band, and taking in the spectacular view over the city, we wanted to order some food. The bartender allowed us to order from La Mar restaurant which is on property. I had the Fideos Machos: squid ink pasta, scallops, calamari, grouper, choclo, lime rocoto aioli - to die for! I want to come back to try their restaurant Azul which looks amazing as well. Coudn't have asked for a better night! read more

Mandarin Oriental, Miami - Enjoying a gorgeous night on the deck with a glass of champagne! - Hotels Near Me - Miami, Florida

Today is the last day of my 5 night stay at the Mandarin Oriental. I have been waiting to review because my experience has been far from what I expected with a 5 star hotel. The rooms are lovely and the view is spectacular but aside from that the service has been awful and the pool scene needs help. The standard 5 star hotel should change the towels at least once every 6 months but the towels at the pool look like they haven't been changed in 2 years. Going off that, the cushions on the pool chairs are actually disgusting like I don't feel clean sitting on them. My first day here I waited 30 minutes at the pool lunch spot for someone to even greet me. From then I was disappointed to learn you can't even get a mimosa by the pool until 11am... like what?? All in all the hotel is beautiful and the location is splendid. The service and the amenities need help. read more

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Racism Or Classism? I dont Know but; I went to this hotel for New Years Eve 2022 with my Girl And My Children. We went to the bar and before we were greeted, the bartender told us sternly that these chairs were taken, we didnt even sit down! We were in between the 2 empty chairs. And Then.....My Kids wanted Ice cream, so I went to the front desk to ask for ice cream, Miss Tania said nicely she will bring it by the lounge area close to the bar. When she was trying to bring the ice cream to us, Mr Richard (director of food and beverage) stopped her and told her we cannot have ice cream in the lounge area because the kids arent supposed to be in this area. I said, what? He said the kids arent supposed to be by the bar, which they weren't, they were ONLY in the LOUNGE area where the couches were. Richard was being EXTREMELY RUDE with us. Paying $1300/night for this room I though that we would have gotten the Ritz treatment, but Ill just take my money to the Ritz next time. I felt like we were in a class all by ourselves because we looked different, but we stay in fancy hotels all the time, this wont stop us, but it sure will from Mandarin. read more

Service service service. I stay at a LOT of high end hotels so it takes a good deal of it to Impress me (ask anyone) and this one did just that. We checked in late (we flew in from the west coast) and were greeted at the cab with a warm reception. The bags were whisked away to our room, our front desk attendant went to work on a reservation at their restaurant and provided a complimentary upgrade to a stunning room with amazing views. We ate an early lunch poolside the next morning and loved the menu and service. Tip: check out the iguanas which sometimes sun themselves on the beach wall below the pool read more

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The Mandarin Oriental Miami is definitely a 5-star hotel, experience, and manned with a 5-star team of employees in every corner. I'll breakdown some of the main points that we personally got to experience by each... - Room / Location We were sitting in a cool spot located about 10 minutes from South Beach and a few minutes from downtown. The quality of our standard room was a very pleasant surprise upon arrival. The room included a balcony view displayinh Biscayne bay and a dozen downtown skyscrapers. The sliding door windows leading out to the balcony, were a very size able ~15x10 providing an excellent view (picture included.) Spacious room with King size bed and all typical 5 star amenities (hair dryer, iron, safe, hangers, luggage stand, minibar.) Bathroom included a standup shower and bathtub (no jets) and single sink with a view in from the room, privacy curtain available. Toilet separated off with its own room. We experienced some issues with the television the audio and video had a huge delay 5+ seconds rendering it completely useless. However, the all HD channel lineup was acceptable including HBO. - Pool Club Gorgeous medium sized infinity pool placed next to Biscayne bay just steps away as a buffer between downtown Miami, allowing for a great visual view of the infinity effect of the pool. Excellent bar, cocktail, and food menu with poolside waitors and pool staff standing by with towels and bottled water. The hotel is on an island that is accessed by a bridge encircled by the bay. Directly behind the pool is a private sanded area boasting with lounge chairs,cabanas, and a very immediate bayside view. Best part- open 24 hours! (However service closes in the evening of course.) - Hotel Brunch @ La mar restaurant Breakfast was not included, the buffet was pretty robust in its offerings but not the best I've seen for a hotel in the 5 star category. Usually beverages include fresh-squeezed juices to mismosas within the buffett, that was not the case at La mar. $15 for cold pressed juice mixes and $7 for a OJ in Florida, woah. Not just beverages on the added "buffett menu" - omelettes, pouched eggs, and pancakes ($18?) had to be ordered outside of the buffett. I will add they did have mini pancakes included in the buffett. But, for the buffett to be not entirely included with your stay at $38 a person, it was quite a surprise to see an additional menu. - Spa Mandarin Orinetal is widely known for their spas which we did get a chance to visit. The spa is very sizeable. Lockeroom was very large with modern facilities for your use as a guest. Controllable suana and steam room readily available with multiple showers. The shower was one of the controllable multi-jet showers however, it had a remote inside that had a plethora of controls such as lighting hue color, speed, water patterns. Cool stuff. Massage menu is plentiful across the board of theraptuic massages, aromatherapy and facials. The massage and service I received was as expected of a upscale spa. - Other Amenities - WiFi not included? - Valet $40/day? - Breakfast $38 and not a real "Buffett" (see above) - $15 cocktails + mandatory gratuity at pool. + Full bar with experienced mixologists, epic cocktails + Delligient Conceiegre team + Two well reviewed 5-star restaurants on site 4.5 stars if I could. Our experience was wonderful I will surely book MO for my next vacation in Miami. read more

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This review is purely for the valet service. I came here for dinner and drinks with 6 friends. When we were leaving, we gave the valet attendant our ticket and paid to pick up our truck. A wedding party let out just after and front got very busy. The valets had no control over the situation and after waiting patiently for 20 minutes, we began to wonder why our car hadn't shown up yet (despite many people who arrived after us already getting their car). The valet cashier and works had ZERO idea where our truck was, where the keys were, nor did they seem to take any responsibility for finding it. They all just pointed fingers at the other workers and gave us the run around. The cashier finally directed us to the valet "supervisor" Andres who was just as clueless as the other workers and, for a supervisor, had zero situational awareness over what any of the workers were doing. After 37 minutes they finally found the truck and brought it around. Andres, the supervisor, refused to offer a refund when we asked, due to the ridiculously sub-par service and only told us that we should have "paid more to have the truck parked up front." We are all locals and had a great time at the Mandarin until having to deal with the valet. I would recommend the hotel looks into finding a valet supervisors who knows how to manage a busy night and, more importantly, respect customers when they receive such poor service. read more

Had a really great stay here with my family. 5 star facilities and service. Hotel pool and hot tub were great; the beach is sand only, no water access, but that's understandable given the location. Balconies in rooms have very nice views, I enjoyed sitting on mine each day. Free coffee/tea each morning in lobby from 5-10am. Fitness center was a good size and had free water bottles and fruit in it. Lobby bar was pretty happening in the evenings. Valet parking only, hefty price tag but good service. Overall, I'd totally return. read more

Our stay here was impeccable. The service was amazing, and all the perks of signing up to be an MO fan did it's job! Because of signing up, I got to do a late check out (4 pm) with no extra cost. The rates at the Hotel are pretty good for it being such a nice hotel. It is located in Brickell key, and has amazing views to the bay. I would definitely recommend the Mandarin Oriental. The rooms are spacious and clean, and the bath robes are so comfortable you can melt into them lol (I really wanted to take them home with me!). The cool thing about the hotel is that it has a Peruvian restaurant inside which can be a nice option for lunch/dinner, and has a cool small bar near the lobby. I will definitely come back here, thank you for such a wonderful stay! read more

Absolutely amazing! We celebrated my mom's 50th birthday here and it was great! The staff was helpful, friendly, and accommodating. Rooms were spotless and beautiful but the view from our room was the highlight for us! Lyft is ready and available when you need them. Uber is available also but usually takes 5 minutes compared to Lyft arriving in 1 minute every time we used it. If you visit this hotel, be sure to check out the endless pool and jacuzzi because it was so serene and the city/ocean view made all of our photos great! I will definitely be back. read more

Mandarin Oriental, Miami - Hotels Near Me - Miami, Florida

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This is the only place to stay if you need some R&R. We were highly pampered the moment we arrived. The views, service and location were perfect and the hotel has everything you could want for some quality chill time. The beach and pool areas are wonderful and the beach service was excellent. The upgrade to a water view room was a great surprise. The views are amazing and the room was beautiful and well appointed. We will definitely be back! read more

Mandarin Oriental, Miami - View from room 1615 - Hotels Near Me - Miami, Florida

I absolutely loved this hotel. The rooms are large, I had a great view and it was very clean. Housekeeping and doormen were friendly, check-in was fast and easy. My only disappointment was the service at the pool my first day there were 7+ people working and I could not get service. Finally I approached the bar to ask if they even did service at the pool chairs (I knew they did because I was watching everyone else around me get service). After I spoke up a specific server decided to then become overly attentive. Back at the pool day 2 and same issue. I had to approach the bar to get service and order there. I'm not sure if it's just me or everyone experiences this but the pool is defintley dropping the ball in service read more

Gorgeous place! I have always wanted to stay at one of the Mandarin Oriental properties. A recent trip to Miami gave me the perfect opportunity. Years ago I lived in Miami so I am way over the south beach scene as it can get quite touristy. Mandarin Oriental situates you in exciting, beautiful Brickell, away from the touristy crowds. you cannot go wrong with a skyline or bay view. From start to finish, the staff was amazing. Despite being in my mid-thirties, sometimes I present as way younger and almost out of place in places like Mandarin Oriental. But no one looked at me like I did not belong. This is huge to me. Everyone made eye contact with me and offered a warm smile. While I was checking in, I was offered some hibiscus tea. To top it off, my room was upgraded. I ended up on a lower floor (7 from 15), but had much more space with a wrap-around balcony. Thank you to whomever made this call! Details, details! There was a staff member who came out to the faux beach and asked if I needed my Ipad screen or shades cleaned off. Seriously, they've thought of everything at this property. Now, because everyone is so helpful and you almost don't have to lift a finger here, be prepared with tip. I guess you do not have to, but I believe in tipping...even for the gentleman who rolled my bag a whopping few feet from the cab to the desk. Room service was fast. The food was ok. I did not go to any of the restaurants, I only ordered from in-room dining. I will say, my breakfast was massive with pancakes, bacon, eggs, potatoes and croissants. The sweet butter and croissants were phenomenal. However, the eggs weren't real. They were clearly from some powder. Come on Mandarin. For the price, I want some fresh cracked eggs. And if I am being honest, I have had better pancakes from Ihop, Perkins or Cracker Barrel. The pancakes were tough little discs. Sorry, Mandarin. I have to tell the people the truth. The faux beach area is serene and nothing short of perfect. I opted for this area over the pool, but the pool area is beautiful too. I recommend MO, and I would definitely stay here again. Lastly, it is a beautiful and romantic property. But do not be afraid to stay here during a solo trip! read more

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I have been to numerous 5 Star Hotels around the world. The service here is not up to par with the other experiences I have had around the country and world. They have a beach area reserved for guests, awesome you might think. No, the workers don't set you up at a chair with towels and water unless you ask, abnormal. You have to fully ask them, then they groan and get angry that you ask them to do their job. I know this doesn't quite matter, but people come to vacation down at a beach. Workers should be at the beach at 7 a.m. ready to help the people staying at the hotel, not yelling at them for coming to the beach 20 minutes before it opens. I sound like a Karen, lol but c'mon. The service at a 5 star hotel should be better than this. The employees here have no concept of the par they are supposed to be at. That is the employers fault, not the employees. This hotel is not good for that reason ONLY. Every other aspect of the hotel, is fine. The service just sucks. Never coming back, though. We'll go to a different 5 Star in Miami, there are plenty. You should do the same. Not worth a penny you spend. read more

I had the pleasure of staying at the Mandarin for the second time. This visit trumps the first. Fabulous service with a staff that treat you as an individual, many remembering your name. The amenities as numerous and weren't apparent in my first stay. I took advantage of two spa treatments and was told that guests have unfettered access to sauna, steam, and relaxation room. The rooms on both stays were sumptuous and well appointed. Room service was overly prompt and the coffee was delicious. The housekeeping supervisor treated me to a surprise bottle of champagne and an original drawing after an impromptu chat across the neighboring balcony. I can't say enough about this oasis. It may be pricey, but oh so worth it. Thank you for the stay, I loved every minute. read more

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We ate at the restaurant by the pool. Our server Julio was kind and attentive, however the manager Jessica Acevedo was horrible. We witnessed her yelling at our server and being completely out of line with him. She humiliated him in front of everyone. Unbelievably she was actually angry at him for serving us. Apparently there is a policy about the restaurant being only for guests. We weren't staying at the hotel but as a local I've been there many times, and never was I told that I could not eat there. It was just terrible and uncalled for. It completely ruined our appetite to see how rudely she treated her staff, and even more so because this is supposed to be a 5 star resort. We are taking this up with management and human resources. read more

What a great and relaxing hotel! It's actually situated on an island of Brickell Key. We enjoyed it a lot. First of all, they had room specials during end of September and we decided to take advantage of it. Kids playground is superb. Just get here, park at the valet and walk around. It was a great getaway for us. Submerged in luxury, comfort and ridiculously good service read more

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That's what a 5 star establishment should look like!! I stayed here for 4 days for a work conference, and it's been a blast! Don't even know where to start from, it's been a great experience from the check-in process to the rooms which are really spacious and nice. My room had a balcony over looking the ocean or at least a part of it. I came a day before the actual conference so I I'd some time walk around, the area where the Hotel is located, Brickel key, is stunning. A small mini "island" which is separated from Downtown just by a bridge. 5 minutes walk and your'e in downtown. I spent some time in the pool which is a little small but very nice and overlooking the whole downtown. The view is very nice! They serve food and drinks by the pool area. The stay was really pleasant and everyone was very attentive and nice. I can't wait to be back next year, assuming the conference will take place at the Mandarin Oriental, otherwise, I'll try might go there for a family vacation. read more

Mandarin Oriental, Miami - Hotels Near Me - Miami, Florida

there is man made beach with no access to ocean, and a pool. It's fine. You know that going in. Beautiful rooms And a hotel. there is a tea coffee station in the morning that really kickstarted my day. All food and drinks are great, spa is great and you get access to steam/sauna even if you don't book a treatment. I can't find anything that bothered me, not even those gigantic iguanas crawling all over the walls. it's a walking distance to mall. I was shocked how many times I walked to it. Also all the restaurants. can think of one thing I did not like. We stayed easily 7-10 times here. Only once we were unhappy when they did facade work but what you gonna do. It was bound to happen read more

We regularly stay at hotels we would ordinarily consider equivalent or even below a Mandarin Oriental - Ritz Carlton, Waldorf Astoria - I would say this experience was below even a regular Marriott. Not JW.... a regular Marriott. The carpets are worn down in the rooms and the decor is definitely dated. What really shocked me was when the shower unit literally fell off the wall while I was using it. We expected to be blown away by our first Mandarin Oriental experience. We were blown away.... in a negative way. read more