I came here with my new car I purchased from Enterprise. I needed to get my air conditioning…read morechecked and the Vin number etched in my catalytic converter. Those benefits were part of my package deal when i got the car. The rear view mirror cover had also come loose. I was late coming here because I lost the address. Sorry guys! However, when I finally arrived and they still took my car to get serviced. I was quoted a wait time of up to 4 hours. Thankfully, there is a waiting room and I'm a very patient person who still is going through many emails and other appointments... that'll keep me busy. As I sat inside, the woman working there with blonde hair was amazing to talk to. We talked about rock legends, rock music, Aftershock... I was almost sad even she had to go back to work. I did over hear her conversation on the phone about a program that helps you with the financial part of your car's site conditioner. I wish I knew about that last year, lol. Check out the pic I posted with this review for that info! If you don't want to wait around, there is a shuttle offered to take you wherever you want to go around Sacramento. There is also the restaurant 'Cricket' available to go eat. I just kept busy talking to the woman who worked there and another customer... and my phone. After an hour and a half, maybe 2 hours, my car was ready. They didn't see an issue with the ac. Although I don't feel like it gets as cold as a 2023 vehicle should get... my 2009 scion (RIP) would get so ice cold, I would have to turn it up. I think I would've felt better if they could've at least recharged the compressor. As for the plastic cover around my rear view mirror, it was fixed and the etching of the catalytic converter was done. They have AMAZING customer service skills and Paul, who was in charge of my vehicle, gave me his card in case I have any future questions. Super customer service skills, communication, and it sounded like a fun business to be at. Killing time was super easy

These guys did an amazing job installing Vogue's on my classic 1970 Thunderbird. Mobile service,…read moreshowed up in my driveway, put her in the air and bam, all new tires in record time. Superior service. Changed tie entire look and stance of my car. Couldn't be happier.

Quality auto shop! Had a very honest and genuine experience here. Ty is super knowledgeable and…read morecommunicates efficiently. Her customer service is amazing! I felt like they had my best interest at heart and gave me the right perspective regarding my aging vehicle. I've been to other shops who just try to slap a bandaid on issues just for additional ones to rise up. 10/10 recommend!

Terrible service and complete denial of responsibility. I will never come back here and do not…read morerecommend this shop to anyone. On May 20th, we brought our Ford Transit-250 to this shop due to a coolant leak. During the repair process, they raised the price four times: first about $1,100, then $1,800, then $2,400, and finally charged us $3,084.52. We were able to pick up the vehicle only on May 23rd, but it immediately broke down just a few minutes later. The shop was closed for three days and only performed diagnostics on May 27th. After that, there were disputes, complete denial of any responsibility, and refusal to cover the damages. They then tried to charge us an additional $4,651.70 for a transmission replacement, claiming this was a new issue unrelated to their work. We were only able to retrieve the vehicle on May 29th, and today, June 2nd, we are finally starting the real repairs at another shop. During all this time, our business has been incurring losses due to the vehicle downtime. An independent evaluation confirmed that the exhaust manifold bolts were left loose during their repair, causing significant exhaust leaks and possible thread damage. The report also found oil leaks from both valve cover gaskets, transmission failure, and the "Check Engine" light on - all of which appeared immediately after their repair. I have sent an official demand letter to the shop requesting compensation for the damages. If my demands are not met, I will file a lawsuit and will definitely obtain compensation. In court, I will seek a much higher amount, including business losses, legal costs, and compensation for moral damages. This shop not only failed to fix the problem but also wasted almost two weeks of our time, caused business losses, and is trying to avoid responsibility. Don't waste your time and money here.

I recently had my car serviced at Buck Family Automotive and had a great experience. The staff was…read morefriendly and professional, explained everything clearly, and didn't try to upsell unnecessary services. The work was done quickly and with high quality, and the prices were reasonable. I especially appreciated that they kept me informed throughout the entire process -- it really builds trust. My car is running perfectly after the service. I highly recommend this place if you're looking for an honest and reliable auto repair shop!

Excellent work; fair prices; professional staff; recommended Buck Family Auto repair highlyread more

Just got done at speedee and I can't say enough how amazing the service was. They got me in and out…read morewithin 15 minutes. He even vacuumed out my car big shout out to Dalton he has excellent customer service and is extremely professional. Make sure my car was serviced correctly and all at a very reasonable price. If you are looking for a oil change or just better customer service overall Dalton is your man.

don't expect them to honor their price quoted on the phone .. when I came in the price changed…read more$20.00 more than originally quoted on the phone. . mgr / owner would NOT honor the prize incorrectly quoted by his employee .. not good spee Dee :(

Lanee, Thank you for your professionalism and heartfelt…read morecustomer service when I called in to get an estimate for an oil change. It's always nice to get that information beforehand. More so, it was a treat to get that coupon offer! Thank you so much. Also, keep up the great work with customers who walk in and call. Working with people who are experiencing car problems can be a challenge, but you handled them with noteworthy composure. Shawn, I appreciate your patience and customer-centered approach in walking me through the vehicle inspection. I truly hope you'll reconsider offering classes for the general public--there's a real need for more education around basic car maintenance. To the Crew Behind the Scenes, Thank you for working in the scorching heat with such positivity and integrity. Your dedication and professionalism do not go unnoticed! We're grateful for your patience and commitment to excellence. Keep up the great work!

First off: I bought those Lifetime Alignment for both my trucks. I hear that when you bring in your…read morecar for that service they don't even do a proper alignment and just try to sell you other services. 1. I recently got new tires and worked on my truck's suspension so I made an appointment @8am. I show up early 7:45 pm and checked in gave them keys everything, my truck doesn't get driven until 8:30. 45mins of waiting... why even make appointments. 2. When I request appointment, I specifically only said truck alignment. When I arrived they tried to sell me a "multi point inspection" for $10 which I denied and said I already changed my brake pads and rotate my tires and not need it. After my alignment, the guy still shows me a list of things I need (spark plugs, air filter, fuel system cleaning) which I happen to replace myself not too long ago.... I'm like why? I told you I didn't need you to inspect other things just give me what I came in for. They are just "fishing" for service. 3. When I arrived I told them I got new tires and worked on my truck's suspension, steering wheel when dead center, truck drives to right. After I left still same thing, problem was not addressed. They spend 8:30am-9am not fixing what I came in for.. but checking to see if they can sell me other things. 0 stars if I can.

Fast service with transparent service. Billy was great and very thorough…read more Good recommendations with no sales pressure.

These guys were awesome, did a great quick job, super polite, no pushy upselling, just great…read moreservice.

I was greeted by Brandon at my car. He was professional, friendly and knowledgeable. He helped me…read morepick the right tires for my car. The employees here are knowledgeable, and helpful. Highly recommend.

Great service! Called for a quote to replace all 4 tires and pricing was best compared to other…read moretire shops that were definitely overcharging for the same/similar tires. Came on a Thursday afternoon and they completed the full service in about 40 min. Location is super clean and organized. They provide free complimentary popcorn and coffee so waiting wasn't bad at all. They also have vending machines for additional snacks and drinks. Highly recommend this store for all your tire needs!

went in for an oil change and other things, they were very pushy trying to offer additional…read moreservices and the stole my wheel lock key. will never get my service again. update: they called back saying they would get me fitted for a new wheel lock key, when i went back, all they did was give me a new set of wheel locks. I still have to get my current wheel locks taken off somewhere else! STAY AWAY FROM THIS LOCATION OTHER PLACES ARE WAY BETTER THIS PLACE IS TERRIBLE

Applied online to an assistant manager position. Asked about my schedule for an interview and went…read moreahead and let them know when I would be available. I check my Email today with this sitting there. So I went ahead and was proactive and called them as the email says to proceed to the address given but doesn't state a time. Being the person that I am I want to know when and where to show up. I call them and ask and the person I spoke to on the phone handled it perfectly and in no way is this a reflection on her. This is about the manager there. She put me on hold to talk to her manager about it because this clearly was above her and that is EXACTLY what she should have done. She came back and told me that the manager said that they were at capacity and that they would keep my application on file. Thats great and all but why do I have this email stating that I would get an interview? Broadbase? I used to work for you and I figured you would have improved, Broadbase, but I guess not.