I've bought seven cars from the car guys and saved thousands of dollars. Deion took care of me…read more As long as you're not in dire need to buy a car that day. He will find you the best prices. And get the car delivered to you. I would never buy from a car lot in Fresno again. Unless I really had to.

Took $2000.00 for extended warranty- for the car and never send payment to warranty company…read more Negative 5 - Never responded when it was in question and didn't pay for the covered repair.

Okay friendly sales people and since the price is set no back and forth…read more But I purchased a wrangler I got on highway and then the death wobble, had it towed in at my own expense and they claimed to have inspected and balanced the tires two days later I had an important appointment I had to cancel because as soon as I got on highway wobble stay away from their service department Oh let me add, their sales manager Brian has zero customer service skills and is a liar don't do business here you could be driving a death trap

My wife and I drove up to Fresno yesterday from Bakersfield to shop for a jeep gladiator. When we…read morearrived we waited for an open salesperson, and fortunately for us we were assigned to a young salesman...Max Snyder. He was really knowledgeable and knew how to help us. It's not often that you have such a great experience when you're trying to buy a used car. However, Max was both honest and polite, helping us through each part of the process. Ultimately, we left in the jeep gladiator we came up to see. I highly recommend both Max and CarMax Fresno to anyone looking to purchase a vehicle. I'd also like to mention Sean Vinciguerra, the business operations manager. He went over and above to help me with our purchase. He's such a personable guy, and it's easy to tell that he's the type of leader that inspires his staff.

Just bought a nice f150. Drives like new . Great deal . Ben is an honest sales man. Beautiful…read moretruck.

I called on a 2010 Mustang GT advertised on FB Marketplace for $7,999 and the guy said that the…read moreonly way to get that price was to pay cash (greenbacks) and agree to pay all their dealer fees which came out to about $3,000 additional. I said I would pay with a check and he said he would change the price to $8,999 if I paid with anything else but cash. I told him I would go file a complaint at the DMV And he took down all his cars from Marketplace.

I recently had my Chevy SUV serviced at Blackstone Chevrolet and they did a great job. I got…read morenothing but good communication, great customer service and I felt heard. Jeremia in the Service department was awesome! Very friendly and patient and a hard working, honest guy.

I had an extremely disappointing experience with Blackstone Chevrolet that I feel other buyers…read moreshould seriously take into consideration. I purchased a used vehicle from them at full sticker price. Despite the car being a few years old with visible imperfections on both the exterior and interior, the sales team refused to negotiate at all. While that was already frustrating, I moved forward because I needed a vehicle immediately. At the time of purchase, I was offered a "complimentary" detail, wax, and polish and was told it would only take a few hours. Based on that, I took the car home and scheduled a follow-up appointment on my day off. When I returned for my 10:00 AM appointment, I was suddenly told the service would take the entire day--completely different from what I was originally promised. I dropped my car off at 10 AM and didn't receive any notice until 4:30 PM that it was ready. That alone showed a clear lack of communication and respect for my time. When I came to pick up my car, no one greeted me or offered assistance. I had to ask for my keys myself, and when they were handed to me, I was given no direction as to where my vehicle was located. I walked around the lot trying to find it, only to realize it wasn't there. I had to go back inside--this time with my fiancé--and ask again, only to be told it was at a completely different building. After finally locating my car, I noticed the floor mats were not properly put back. Even worse, two of my personal USB-C cords were missing. When I addressed this, I was told they would "look for them" and have them ready the next day. I explained that I should not have to drive back from Clovis to retrieve items that never should have been removed. Instead of taking responsibility, they offered me a worn, used replacement cord--which was completely unacceptable. I was then told their detailer "has a stack of cords" and they would try to find mine, and the manager offered to meet me in Clovis to return it. Then, to make matters worse, I received a voicemail from my salesperson admitting that my vehicle had actually been taken OFF-SITE to another location for the detailing service--without my knowledge or consent. At no point was I informed that my car would be driven elsewhere, nor was I given the opportunity to approve that decision. This raises serious concerns about transparency, accountability, and trust. As a customer, I entrusted them with my vehicle, and they chose to send it somewhere else without even informing me--then attempted to shift responsibility when issues arose. Between the refusal to negotiate, the misleading information, the poor communication, the lack of professionalism, my personal items going missing, and now the discovery that my vehicle was handled off-site without my consent--this has been one of the worst customer service experiences I've had. I would strongly caution anyone considering doing business here to think twice.

WE JUST HAD THE BEST EXPERIENCE PURCHASING OUR PICK UP TRUCK TODAY! Mario the office manager was…read morethe best help and sales rep. So considerate, so warm & worked so well with us. Highly recommend this dealership, thank you again Mario!

This place was beyond amazing. I bought my first car from this location last year and the service,…read morehelp, and deals they gave me were out of this world. I 1000% recommend looking here to buy a car.

I experienced excellent customer service from start to finish. The service advisor, Mario Salcedo,…read moreaddressed all of my concerns with patience and care. His attention to detail is a rare commodity worth your time.

We had to take our car in for the 30,000 service. The service guy that we got was Mario. He was…read more very friendly and understanding .He started out give me the rundown on the service for my Honda CRV . We bought our Honda from them in 2020 so far the car's been good no problem with it. The serviced was done within four hours. One thing I like about Honda they have Uber service so you can get home or go to work the same day. They also have free car wash if we need that done before you take it home..

Susan, and louie were amazing. Great experience they worked with my budget and did everything they…read morecould to get it down.

Louie and Susan were so awesome got my daughter a brand new Elantra very happy customers. Thank you…read moreLouie

I had the easiest car buying experience in my life. Everything was explained in detail. No hassle,…read morestraight forward and honest. Moe, your the man. Thank you for getting us in and out and putting a smile on my wife's face.

I would give zero stars if I could. This place is crooked, they also don't return calls, including…read moreyou, Maddy J, who's responding to all of these reviews. I dropped off a letter on behalf of our client due to you sending him a car that was undrivable after he drove it to you for repair. Your service manager Ray is super rude, Gus was worthless, and you never responded to the letter we left for you. You're stating in all these responses here that you want to rectify situations but you don't. Do not go to this place, they will rip you off and leave you with a broken car. They also do not honor the "lifetime warranty" they claim to provide. Maddy J - how about you respond to the letter we left for you? We left it with Gus and I have a photo of him receiving it since he wouldn't sign for it. Each of your responses below is the same without any resolution.