(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

The team of professionals at this company is honest, considerate, open to questions, and deliver…read morehigh quality product. We needed an accessible shower installation for our ADU. Michael Crooks was very responsive as a company rep and everything he quoted was delivered just as he said. The quality of the shower is excellent and we love the Koehler fixtures. We chose black on white to assist those with visual deficits and really like how they turned out! The fold down seat is also a plus for those with endurance challenges! The demolition andinstallation team of Jose, Gabriel and Jairo could not have done a better job! They were timely, efficient and professional. They demolished the shower and tub one day and took away all the debris. Then, the next day, they built the frame and installed the new walk in shower exactly as we requested. They were pleasant to have on our property and we're considerate in where they set up their workstation and parked their trucks. We did have a challenge posed by the installation day with company coming to visit us... And they worked out a mutually agreed upon date that met our needs. I highly recommend this company.. ask for this team of installers! You won't regret it!!

Working with Intex Windows was completely seamless. They handled the replacement of all the windows…read moreand sliding doors in our home, and from the initial call through the measuring appointment, product ordering, and final installation, every step was handled smoothly and on schedule. Shant was professional, responsive, and showed genuine care for the quality of work provided. Daniel and his installation team were experienced, punctual, clean, courteous, and a pleasure to work with. When a few screens had issues, Milgard's customer service promptly replaced them without any hassle. We are very pleased with the entire experience and would gladly recommend Intex to future clients.

This is the third home, Shant and his team with Intex Windows have replaced sliding doors and…read morewindows in for me. The same team have covered all three projects and the experience each time over the past 8 years...has been seamless. Such professionals, clean up is spotless, team are friendly, everything on schedule and with customer service respect. Love these guys. But this time, there is an exception to my review because I want to offer deep loving kudos: On the last day of installation, I experienced a medical emergency and had to have emergency surgery on my left eye to prevent me going blind. It all happened so fast and I was rushed to the hospital, leaving the team on their own in my home with my two cats. When I returned late that evening, the team had completed the installation, completely cleaned up my home and made sure my cats were safe. The next day, they checked in to see how I was doing, with no request for their final payment, which was due the day before! The money was not their immediate concern - my wellbeing came first. Top rate, first class, the best. I paid them a few days later, without them ever asking me for the payment. That was last year...and as with my other properties the windows are all fabulous and flawless and my relationship with Shant and his team is love for life. Thank you, thank you to all of you.

Originally, we were referred by our cousin, she purchased a sliding door with built in blinds and…read moreshe was extremely happy with the product and service provided. We have now bought a sliding door and three windows for our house. Communication has been great with John and our Milgard products look amazing!!!

We recently completed our window project with Frontier Windows and had an excellent experience from…read morestart to finish. The entire process was smooth, organized, and professional from A-Z. Jon, the owner, was amazing to work with throughout the whole project. He was responsive, honest, patient, and made sure everything stayed on schedule and ran smoothly. You can tell he genuinely cares about his customers and takes pride in the quality of work his company delivers. The installation crew was also fantastic -- professional, respectful, clean, and detail-oriented. They showed up on time, protected the house during installation, and paid attention to the small details that really matter. The finished product looks incredible and completely elevated the look of our home. What really stood out was the communication and overall customer service. There were no surprises, everything was explained clearly, and the entire experience felt stress-free. It's hard to find companies today that combine quality workmanship with great customer care, but Frontier Windows absolutely delivered. Highly recommend Frontier Windows, Jon, and his team if you're looking for a smooth, professional window installation experience.

We hired Smart Window Company to fix and ultimately replace a sliding glass door that had become a…read moreconstant problem. The door was hard to slide, didn't seal properly, and clearly needed more than a quick repair. From the first visit, the team was straightforward and honest about what could be fixed versus what made more sense to replace. No pressure, no upsells. Scheduling was easy, they showed up on time, they worked clean and efficiently. The install itself went smoothly, and the difference was immediate. The new sliding door glides effortlessly, seals tight, and feels solid. No rattling, sticking, or gaps. Communication was great the whole time: they explained the issue clearly, walked through the replacement options, and followed through exactly as promised. If you're dealing with a sliding door that's past its prime and want it handled right the first time, this is a company you can trust.

Tom and Peter did a great job fixing the deck today. They were thorough and efficient, and…read moreapologetic about the delay and transparent about what led to it. I truly appreciate their hard work and legwork getting the parts for the project, and their commitment to completing the project and making things right.

Pricing, quality of work and windows were exceptional . Steven was my contact person throughout…read moreentire process and he was very attentive to my requests. I highly recommend this company for new window installation. Installers did such an amazing job.

I ordered two retrofit sliding Elite windows from Wintorium. Jennifer was my excellent sales…read moreperson; she responded to my inquiry quickly, provided a very competitive estimate, and gave me frequent updates on the window progress. They arrived within two weeks of placing my order. The quality of the Elite windows is excellent and I am very happy with my experience.

I've worked with Anytime Windows indoors for many years now. They supply all my clients with the…read moreDoor & Window needs. Gil and his team are amazing at what they do. The customer service is beyond perfect and the attention to detail is what I care the most they perfected every time.. My clients left to work with Gil and the team. The knowledge and understanding of the windows and the doors is amazing, which is very important when you get high-end products. My only mistake is that I didn't know about them soon enough. Thank you so much for a great experience working with my clients providing the service and being on time and moving things around when I needed to move Project along.

Gil and his team at Anytime Windows and Doors did an excellent job replacing all 25 windows in our…read morefour-unit apartment complex. From start to finish, the communication was clear, timely, and professional. The new windows look fantastic and have truly transformed the appearance of the entire building. I am extremely happy with the results and would definitely recommend Anytime Windows and Doors to anyone looking for high-quality work and great service.

It's really tough to find good help these days and I needed a glass door replaced due to having…read moreshattered glass. After calling a number of companies, I chose to go with Victor because he was incredibly responsive, provided fair estimate, followed through on his word, came exactly at the time he predicted and was incredibly reliable.! Sometimes you take a chance on people and I'm very, very satisfied with Victor's timeliness, professionalism, and overall fast craftsmanship. To whomever is reading this please trust your gut and go with Victor.!

Very fast and professional service. Window was fixed within an hour of the initial call. The price…read morewas amazing as well! I would definitely recommend!!!

I had an excellent experience working with this window installation company. From start to finish,…read morethe process was smooth, professional, and very well organized. The entire team was friendly, respectful, and easy to work with. A special thank you to Rubin, who was absolutely wonderful throughout the project. Rubin was professional, patient, and always willing to answer my questions. He made sure everything was handled properly and that the work met the highest standards. The installers were punctual, efficient, and did a beautiful job replacing the windows. They worked carefully, kept everything clean, and clearly take pride in their craftsmanship. What stood out the most was how kind and approachable everyone was. It made the whole experience stress-free and pleasant. I truly appreciate the great work and the professionalism of Rubin and the entire team. I highly recommend them to anyone looking for quality window installation and great service. thank you Fusion windows and doors Betty Boyadjian

Absolutely unacceptable experience. The door installed was clearly deformed, and Fusion Window…read morerefused to replace it. Customers should not have to fight over something this obvious. A company that refuses to fix a clear defect should not be trusted. We will be pursuing formal complaints and sharing this experience so others are aware.

Back in 2017, we purchased two sliding glass doors from American Vision Windows for our family room…read moreand living room to replace old wooden ones that were heavy, rusted, and constantly coming off the tracks, with cracked exterior wood. We were initially a bit concerned about moving away from custom doors, but we chose the wider bevel option, and they look great. We were very impressed with the efficiency and installation of their product. Nine years later, these vinyl sliding doors have had no issues, aside from tightening the handles once. They weren't the cheapest or the most expensive option during our research, but they've proven to be reliable and well worth the cost. Recently, we needed to repair one of the screens after our pet ran into it, and their team was very accommodating in helping us out. The staff, especially Heather, were friendly and a pleasure to work with. Thank you!

Excellent service from the salesperson (Arman), measuring person to the installers…read more Ian, Erik, Mauricio and Abel were efficient, great tradesmen and clean. I'm one of those hang around and ask questions customers. These guys are very cool and friendly. I highly recommend this company and crew. The price was reasonable again, excellent customer service.