I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Holloways was a place I would recommend to others and was often the first place I would check when…read moreseeking a new appliance. That changed with my most recent purchase. I ordered a washer from Holloways. The sales person knew very little about the machine and handed me a pile of spec sheets as an answer to my questions. I bought the washer based on reviews from others, as the information from my salesperson was limited. I was ready for the delivery and made it as easy as possible. First issue was the washer would not fit through the basement doorway. Every other purchase from Holloways came with a request to measure to ensure nothing would prevent delivery. The delivery personnel had to take the unit back and I had to reschedule. In the process of bringing the unit in and then back out, the washer was scratched on both sides. I don't care too much about the scratches, but it is an indication of the lack of attention to protecting someone's home and purchase. The second delivery attempt was made and I cleared my basement and removed a panel wall to allow the delivery to take place using the hatchway. The delivery personnel refused due the very thin layer of snow on the grass. Fine. I asked them to put the unit in my garage and assemble the pedestal and washer. Instead, they put the washer in the garage, hoped in the truck and left. No assembly work was completed. On top of that they did not remove the broken washer I was replacing. I had to remove and discard the old unit, move the new unit to my basement, and complete the assembly and hook up on my own. In their haste to leave, they did not provide the screws to attach the hardware for the pedestal and washer. I have since found some of the sheet metal screws in my driveway. There are 22 screws that are missing. I have found seven. I will be submitting all damaged tire claims to Holloways for reimbursement. The delivery team left the screws in my driveway, so they are responsible. On top of the delivery experience at least one of the delivery personnel smelled like marijuana. It is legal in CT, but I don't want to smell it in my home. When I spoke with Steve the manager today, he had no idea why I was calling even though a sales person provided him with the background. He basically seemed bothered that I returned his call. The warehouse manager applied a credit to my card for my trouble. I certainly appreciate the partial refund, but I can no longer recommend Holloways based on my experience.

They are absolutely no help after your purchase! If you thought paying the premium prices and…read moreshopping local would provide great customer service you're wrong. Save yourself the hassle, and money and just shop the big box store.

Their service is great. Many of my family members go to JB Appliance and are all happy.read more

We've used J B Appliance in Winsted twice in the last couple of years -- once for a refrigerator,…read morethe other time for a electric range stove. Great prices & awesome customer service, deliveries were on time, Joe was there when he said he would be. We like to support local businesses and we'd certainly use J B again for any future appliance needs. I highly recommend them.

I spoke with Americo on the phone yesterday about the issue. He was knowledgeable and caring…read more Today we went in to see him and found the new refrigerator. I love the expertise of Buzaid's and the local charm. It's a staple I'm proud to be a customer.

Great customer service at this place. Very helpful. Very interested in understanding the customer…read moreand very willing to show everything available.

These guys are top-notch. My request for service was…read moreanswered the same morning. Old pro Mike there and then correctly diagnosed my problem OVERE THE PHONE. By mid afternoon the (above-and-beyond-the-call) repair was completed at a very fair price. The previously-broken dishwasher door, which yesterday had ceased to function while emitting a horrendous crashing noise, is now functioning perfectly. And we are satisfied customers of Avon Appliance, once again.

New office staff has made a big difference. No repair yet as I just called them but now my message…read moreis taken with a pleasant tone. Jennifer is she!

This place is AMAZING there is so much great stuff to choose from! I totally recommend going here,…read moreeverything is so cheap.

From the owner: General merchandise up to 70%off Appliance…read more Tools Vanity Ceiling fans Lights Garden (chairs -tables ) Electronics ( computer- laptop- tablets-security camera and more ) Kids toys Clothes adult and kids Shoes all sizes And a lot more

When pricing appliances while I was building my home, the decision was an easy one:…read more Could I have purchased the products for less elsewhere? Yes, but I felt the advantages of purchasing from Campbell & Keeler far outweighed saving a few dollars (which if you amortize over the life of the appliances, the difference is negligible). And Keeler appliances have not proven me wrong! Advantages: * Supporting our local businesses is important. * Service -This was an important consideration when I was deciding what company to purchase my high-end appliances from. I have had a few issues with my Sub-Zero and Wolf appliances. Each and every time Gordon Keeler responded immediately to my service calls. Most recently my Wolf Microwave/Convection oven stopped heating just days before the Christmas holiday. Gordon was at my home the same day I called to access my issue. Parts were ordered and the appliance was back in order by Saturday afternoon. I know I would have been without my second oven had I purchased appliances anywhere else and especially from a big box store. I would not consider buying appliances anywhere else. Thank you, Gordon & Keeler Applicances for saving Christmas dinner!

We have had MARK her twice for two different appliance repairs. He is pleasant, professional and…read morecapable.

Had a crack in my freezer a repair man was to come a try to fix it. I ask if we had to empty and…read moreunplug the fridge - I was told no. The repairman came and said he would have to come back because he can't repair the crack when the freezer is cold. So back he came over a week later. We were told to wait 24 hours be for we close the door and turn the fridge back on. Went to fill the fridge and the crack was back. Went to Mannys in Canton CT to pick out a new fridge as I had 5 year warranty. The repairman was there and said it was a 50% chance it would work - not good odds. Thursday I got a call that my fridge is in and it would be delivered Saturday. I never heard what time they were coming so I called the store and they said it wasn't scheduled and next delivery would be Tuesday ugh! Of course I emptied and un plugged the fridge which is a lot of work. So now every time I need something from the fridge I need to get it from the garage floor and downstairs for the freezer. I have referred a lot of people to Mannys but not anymore. Maybe I should just get my money back and go to Home Depot.

We purchased recently a new GE Profile fridge from Shoreline appliances in Groton. It was the…read moresmoothest purchase, deliver and pickup we've ever experienced. Our delivery in Niantic was quick and the delivery staff were awesome too. We had a problem with our cable connection to the water and ice maker and they sent their repair guy Glen out within a few days. Glen arrived and fixed the problem quickly. He was professional, knowledgeable, and courteous. Thank you Glen they are lucky to have a repair person like you. We were so impressed with Shoreline from beginning to end and we said we will only buy an appliance from them going forward. Thank you for your service. Barbara K Niantic, Ct.

I'm not happy as my washer which I bought at Shore appliances quit spinning the clothes. called for…read moreservice they came out told us we needed two parts. Parts were ordered it took a month. Parts just came in the service guy came today and installed the parts said machine was all set. we and put in a small load to test it results were bad. the new parts did nothing to change the problem. called the service department immediately and they can't get anyone back out for a week. This is not what I expected!

We went shopping here, so this review is for the store and not its cooking classes, which we…read moreunderstand get rather a mixed reaction. We came away quite positive about the stock and the staff. And we did make some purchases including several lovely pasta bowls and several utensils. Not a big haul, but one with products we can use and which we thought were fairly priced. You can find lots of items in this roomy store, from coffee makers to aprons, from mixers to cutting knives, and even some prepared edibles. It's all attractively and conveniently laid out. As mentioned, the staff was upbeat and helped us without delay including doing some needed good wrapping on breakable items. The store is located in the Shoppes at Farmington Valley shopping area, and remember, it's upscale not outlet. The cooking class area is really very attractive, but we didn't take any classes.

Nice merchandise, somewhat reasonable prices, but service is agressive and unfriendly. I picked a…read moreFrench Coffee Press off the shelf and the clerk took it out of my hands telling me that it is the floor model and I couldn't have it. Then she pursued me throughout the storing offering to order it for me. By then, I was afraid to buy anything. I ended up Buying the same coffee press at T.J. Maxx for half the price. Nobody to harass me at T.J. Maxx. So, I'd say they're worse than T-J. Maxx.