I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Company no longer in business. They closed 7 years ago. Poor guy keeps getting phone calls and…read moreit's not even his business.

This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

After my pellet stove malfunctioned years ago we considered it a goner. It had come with the house…read moreand was made in 2007, so we figured it had to be removed. In a last ditch effort to see if it had the capacity for life we called around to see if anyone could tell us what went wrong. R & G were the only company willing to come out, and they were incredibly professional and responsive! They returned my initial call within half an hour and explained that they could schedule a tech to come out and try to figure out the problem within a week. The following Tuesday, Brett came out and thoroughly cleaned and evaluated the stove. He fixed several small issues and gave us a detailed explanation of how to use and maintain the stove. Against all odds R & G brought my stove back to life and helped teach us how to continue enjoying safe and cozy fires to warm our home. We love R& G and highly recommend all pellet stove users utilize their helpful and patient professionals for all their needs!

Great company. Rob is very knowledgeable and helpful. I called because my stoves staus light was…read moreblinking but the stove would not go on. He walked me through how to repair the issue. Highly recommend.

Owner Bobby Rioux and his staff were excellent, very efficient, quick turn around and great…read morecommunications with me. I had my old Electrolux repaired and cleaned, I highly recommend this place. Jill St. John Southington, CT

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

I worked with Justin of Sergeants Appliance. He ordered the needed part. Worked with me on setting…read moreup the appointment. When he arrived I just knew the person knew what he was doing. With in minutes he had removed the freezer door, shelves and brackets to access the evaporator fan. He replaced the fan, inspected the thermostat and buttoned it all back up in under 20 minutes. Service, outstanding, quality of service outstanding, value outstanding. I will be using them again.

Haven't had to use them in years. Always great when I did. Anyone know if they're still in…read morebusiness? Phone number is connected to a seemingly fraudulent operation.

As you can see in my reviews, I've tried a couple of other equipment repair places in Farmington…read moreand West Hartford. Three of them to be exact. They are better marketers, have fancy showrooms, etc. But all of that comes with higher prices and more attitude. All of it undeserved in my opinion. I've used R&B twice now and I have found them to be just excellent. Very fair and reasonable prices, very accommodating to work with, and they do excellent quality work (in fact fixing things once and for all that others charged my high prices for but couldn't address completely). They picked up my tractor and dropped it off. They have a great bed side manner and when they give you an estimate of timing to do the work, they do what they say they are going to do. Excellent!

Fairly good sized spot. Parking lot was a little tight as Lot of people don't know how to park. But…read moreoff you look around you can find something. Store was set up nicely but the shelves seemed overcrowded. Lot of nice bags and baskets in the store. Saw an electrical check station, see the picture. First time I had seen one of those. So that was nice.

Convenient location, easy to donate with drive-through. I've found a few items that I was looking…read morefor (missing from sets). There are ALOT of people who resell that shop in this place ... God help you if you get in their way lol (I'm not one of them.)

Our Samsung oven needed a new motherboard. They showed up on time and were very pleasant. Thank you…read morefor your help

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.