Great customer service all around. Service tech woman help me out. So much today. I really…read moreappreciate and thank you

I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

When we realized our Frigidaire refrigerator was on its last legs and we urgently needed a new one,…read morewe chose P.C. Richard & Son, largely because it's the closest appliance store to our house. We did our research, knew what we wanted, and discovered that all the local stores had identical pricing. So it came down to who could deliver the quickest. P.C. Richard was our first (and, ultimately, only) stop. We were not accosted immediately upon entering, but allowed to wander among the rows of refrigerators on display. When we located the model we'd seen online, the salesman was quick to get our sale completed and our delivery set up. Delivery occurred three days later, and that's where the dissatisfaction began. Our delivery window of 1-4PM got later throughout the day, and delivery finally occurred at 5:15PM, during dinner time and a substantial rainstorm. No courtesy call to let us know they were on the way; I just happened to look out my window and there they were, unboxing my fridge in the rain. Had they let me know they were en route, I could've emptied the old fridge and freezer in advance. I don't want to say the delivery guys were inept, but... why unpack the fridge in the truck and carry dripping wet components into the customers' home? Why not carry the box into our garage and unbox it there? Also, they seemed annoyed that I wanted to wipe the rain off each piece, thereby slowing them down; they didn't bring a ladder and had to use our step stool; and in their haste to get it installed and on to the next customer, they left pieces of plastic wrap embedded under the door handles. Plus, they scratched our freezer drawer. Nice fridge that's working well (a week into ownership), but the delivery experience left much to be desired.

Arts TV is family owned and operated. Free delivery & takeaway.They beat the big box stores…read moreeveryday. Serving the Connecticut since 2953. Great service and the best pricing of my appliance needs.

From the owner: Art's TV & Appliance is a family-owned Appliances, Electronics store based in North Haven, CT…read more Since 1953, Art's TV & Appliance has served customers in North Haven, East Haven, New Haven, Hamden, Cheshire, Wallingford, Branford, North Brandford, Guilford and Woodbridge with low prices on Appliances, Electronics products and top notch customer service. Our knowledge of the Appliances, Electronics we sell sets us high above the competition. Art's TV & Appliance is an authorized dealer of such brands as Bosch, Sub-Zero, Wolf, GE, Electrolux and more. We can help you select your new Appliances, Electronics purchase at any budget.

George and his team are amazing! Great Products and the staff is very knowledgeable when it comes…read moreto appliances.

George and his team have a wide range of premium products to choose from. Beyond their subzero and…read morewolf appliances, they bring the BEST in customer service. Tidy, throrough, responsive, capable, and thoughtful - I would purchase through their team time and time again. We had an issue with our purchased refrigerator, that George addressed and resolved beyond our expectations.

The storefront has a look like its one of those hole in the wall, we sell junk appliances! Looks…read moreare deceiving!! The store had new & used appliances. Good looking appliances. PA few from way back in the 50's & 60's ! So cool!! I love Antiques. It's history!! They have good prices and you can haggle!! Which I have a gift for ...being #1 bargain shopper!! You get a year warranty on your appliance. And if you pay cash, that's another savings!! They take credit cards but make that known upfront bc the machine is at their main store!! And delivery of your new plus removal of the old for a good price!! Check out this entire store it's an old building with refrigerator doors in the walls that date way back !! So glad I stopped here to buy my fridge!! **************UPDATE******^^ On delivery we were charged again bc the measurements weren't right. And bc I was not home to take delivery my brother was conned to pay an up charge, for there "mistake" The fridge was also built idiotic the freezer is a garbage can at the bottom, no shelves , you dump dump meat on top of one another as well as the ice cream, waffles!! Not that they had anything to do with building it but I'm sure it was told to them what a stupid concept GE had in mind!! They sell Garbage at high prices! I asked anything wrong with the Fridge..."NO, not a thing" well it's been in my house for a week and both the freezer and fridge are dead. Hot like an oven. When I call for repairs. Someone will call you, not sure the time but they will call you. 2 hours later they are closed and I'm leaving messages on the answering machine. Finally Frank returns my call to say...It's 7:30 at night and I'm headed out of town. I will come fix the fridge 1st thing in the morning ...meanwhile everything is defrosting and warming up!! No consideration for a customers food & money! I'm so disgusted that the fridge lasted 1 week! 500.00 and we are already repairing it!! There's a Spanish saying" when you buy cheap it turns out to be expensive" that saying is hitting me like a fridge!!

I cannot say how delighted I am to write this review. Family owned, friendly, and caring. Not only…read moredid they fix my microwave/ oven combo problem, they advised me on how to get it covered by the manufacturer even though it was just out of warranty. Buy your appliances here too, they professionally install and cover any issues. Loews and others might be cheaper, but they install and leave quickly and they won't come back unless you have some special service contract.

Found them to be rude when they came to the house to check on my dryer the repairman called to…read morecancel as he stood outside the house in his vehicle call me and told me that someone else needs to come later on in the week to come look at my dryer this is unacceptable and terrible customer service still waiting to hear from someone to be rescheduled