If I could give a zero, I definitely would! Their customer service is lackluster at best and the woman was very rude. Not to mention they charged me $350 to blow dry a frozen tube. No materials were used and the technician did not give me any pricing before "trying" to unfreeze it. I tried to contact an owner or someone of a higher title, but to no avail. I would NEVER use this company and would warn others to find a better company! read more

Great service fast, friendly and affordable. Have used them for many years and passed there name on many times

I recently had my air conditioning diagnosed for lack of cooling. I was charged over $500.00 and told to call back if it happens again. It was warm in less than a week. When I called I was tiled it would be over $800 to service it again. When I questioned why the technician didn't diagnose the problem the service manager told me he wasn't properly trained. They took no responsibility for the untrained technician's inabilities. My recommendation would be not to call Fricker heating and a/c, which is now owned by Needham oil! read more

My HVAC was not working well and I could see frost on the unit on July 5. I called Tom Fricker and the intake person told me to shut off the system to allow for it to defrost. I got lucky and got an appointment for July 7. Jamal and James just left and I have cool air! They took the time to explain everything that was potentially wrong and what made sense to do now. They were very calm, encouraging, supportive and made me feel like they cared. Fingers crossed that the fix lasts a while. I will have them back for regular cleanings. read more

I became aware of Tom Fricker from the Town of Franklin Facebook page where he consistently gets rave reviews. Let me tell you, they are very well deserved!!! I've had Tom Fricker's team "on my side" through the quotes, satisfying the requirements of my condominium association (drawings, specs, etc.). Tom's wife Anne has been exceptionally kind and proactively helpful!!! The day of the installation, the original team was unable to come out - no worries as the guys who installed were totally awesome!!!! I'd have to check back on my notes for their names, but seriously - professional, more than competent, respectful and just great!!! What did I get you might ask? Two new Mitsubishi ductless AC/heaters with the external heat pump for my upstairs bedrooms!!! No more sweating and stuffy bedroom!!! Can't wait to be able to say "no more 40 degree bedroom" this winter either (although as I write we're in one of those string of 90 degree++ days). Thank you!!! read more

Tom Fricker Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Franklin, Massachusetts

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This is NOT the Tom Fricker that we are all used to. This is a business machine merely using his initials to misconstrue that they are the same company. Tom had installed an exterior compressor to my Goodman system when it failed in 2017. At that time, there was NO mention of upgrades being necessary or that the refrigerant being used becoming obsolete in a few years, a fact that all HVAC people were aware of. So now, here we are 7 years with a refrigerant leak. It supposedly cannot be fixed so I am stuck with tossing the unit I spent 4 years paying for in the garbage and borrowing another $11K. Numerous emails ignored. It has been two weeks and still no response. Two other companies evaluated the issue and while they agreed it needed full replacement, they said Fricker should never sold something so close to the way out knowing it would be irreparable shortly. The company now treats you like a number, not a client. They spend half of every visit asking if you want to join their "membership club" entitling you to "better service" So, is the standard service poor service? Add to all that, their flat fee pricing. Never explained it to me after the ownership change. When Tom did it, it was hours and materials. These guys want a price per unit regardless if it is a hard and time consuming repair or a simple one. I would never let them work on my home again. If cleaning a single furnace costs $399, I am at $800 before I even touch the 2 water heaters and 2 compressor units. All in all, my annual cleaning was $1600 where it had never been more than $600. Shakedown read more

We just had Caleb at our house for a maintenance check on our AC. We moved into the house in late October of 2017, so we didn't know what condition our AC was really in. As a new homeowner and confused about everything HVAC, Caleb was super helpful, patient and explained everything in simple terms. It was overall a great experience and we are very appreciative of Caleb's professionalism and assistance! Thank you! read more

Tom and his team are great! Professional and really nice. They worked on my heating system, essentially refurbishing/rebuilding it until it was running perfectly and efficiently. The big news is, I was not an existing client. I was working with another group, who I had a contract with, and left me hanging. Tom and his team came out after hours and worked on my system as if I'd been working with them for years. Seriously, call these professionals for HVAC, they have all my business moving forward. Lynne, Franklin, MA read more

He was the sub-contractor my GC used to install my central A/C back in 2000-2001. Did a terrible job, left Freon-equivalent valve loose (so we lost coolant), made an appointment twice to come back to set it up (it was installed in December, so set-up was to be in May) but never showed up or called. Didn't put dampers they use for balancing the system in the lines, etc. Bottom line is I had to pay someone else more than $700 to fix all the problems he created. If I could give him Zero stars, I would. read more

Tom Fricker Heating & Air Conditioning was a referred to me by a trusted friend of ours. Tom promptly came to my home and explained everything I needed to know about replacing our boiler and hot water tank. Tom has been in the industry for a long time and he was very honest. We went with what he said to do. His techs were very efficient and knowledgeable. I would highly Tom Fricker to friends and family and I will be using them again in the future. read more

They installed our mitsubishi ductless air conditioning units about 2 years ago. They were very disorganized. Said they would review where each unit would go ahead of time and didn't, then showed up on installation day and started putting some of them in the wrong place (we still have marks on the walls where they had to take one down because it was in the wrong place). After a few days they said they were done, but some of the pumps did not have covers. I kept calling asking them to finish putting the covers on and after about a month, they finally did it. Fast forward 2 years later. I called them because we needed the drain for one of the units moved as part of a renovation. They sent someone out to look at it, said they would send a quote and never did (I called 5 times over the course of a month and was told they would send it or call me back and they did neither). To sum up, they took a long time to complete the work, they are not responsive and never return phone calls and don't own the work you can actually get them to do. Very sorry I didn't go with the company that services our heating system. Absolutely do not recommend this company. read more

I would not recommend this place for your HVAC installation and/or repair. Stay as far away as possible. I had a new HVAC and AC system installed by them. After a few months when it was time to turn on the AC for the season the AC was not working properly. I was getting a few error messages one of which was telling me there is an issue with the heat pump connection (I actually don't have a heat pump). After having them out to the house a few times to repair the issue I was being told that the error message I was receiving was due to a thermostat and therefore has nothing to do with them or the installation. In addition the technician that came out was extremely rude and seemed annoyed that he had to be there. After contacting Bryant to try to run a software update on my thermostat it turns out I had the latest software already installed on my thermostat. So after months of AC not working properly and being blown off by Tom Fricker I decided to contact another HVAC company to come out and see if they could determine the issue. After only being here for an hour and shelling out $300 they were able to determine that Tom Fricker installed the wrong control board in my AC unit (the brains behind the system). The control board that was installed was for a heat pump which I don't have. Once I told Tom Fricker what the other HVAC company found out they sent a technician over and they agreed that the wrong part was installed on my new AC unit and another part had to be ordered. Of course, due to Covid and supply constraints that part is on back order. After a month I called them to get an update on the part order and of course get the worst customer service and attitude from them like they are too busy to talk to me. Plus I can't even get an estimate if they think the part will arrive in two weeks or six months. So I have no idea if I will have AC that functions properly this summer (once again). At the end of the day Tom Fricker installed a new HVAC system (heat and AC) over two years ago and the AC is still not functioning properly. My suggestion would be to not even call this company for your HVAC needs just move on to the next company. read more

These guys are awesome! We had gotten someone else to replace our broken heat in a panic who really didn't do a very good job. We called and spoke to Andy who sent someone out to fix all the problems the other guy left us with. This was about three years ago and ever since then any time we have a problem we call them and they are always super professional. They do great work and try to make sure that we are not doing any more work than necessary to try to keep the price reasonable. I trust them very much! read more

I would recommend this company to EVERYONE! We were having a problem with our central air not pushing the cold air through to our house. At 95 degrees out and 5 people in the house (including 2 under 3) we needed this fixed as soon as possible. We called another company out that charged us $95 to diagnose the problem. They told us we needed a new compressor or new full unit. They wanted to charge us over $3000 to fix the compressor. (2700 if we got the compressor ourselves). A friend told us to call Tom Fricker and it was the best decision I made. I called the office and spoke with Haily. She was extremely sweet and helpful. She reached out to Tom and he called me personally within the hour. I explained the situation and the sent over the information the other company had given us. Within an hour he found the one compressor unit that we could switch it out with. Part got ordered and he has his team out a few days later- only a few hours after the part arrived. He gave me a quote $1000 less than the other company we had in for the repair. He kept me up to date with cost- time management and status of the job! Both Tom and Haily were professional and overly accommodating. . - Found it more interesting that when Tom's team arrived we learned we did not need a new compressor but that someone had cut the lines to our compressor. Find it odd that this "other" company did not notice this as they tried to sell me a $10000 unit. Within an hour of the Fricker Team being at my house...my central air is up and running again. Tom Fricker will NOW ALWAYS be the first call I make for help! read more