My flight was delayed and they gave away my reserved car without any notice, without contacting me,…read moreand without even notifying me that they had done it. I arrived and they simply said that they gave my car away and that I'd have to go find another one somewhere, they gave me no backup options, wouldn't give me any other car from their fleet, and didn't even try to think creatively (they didn't look to availability at other locations in the city or try to figure out a rental that was the next day). Looking at other car places to book last minute, the cost was more than 6x higher than what I had reserved for.

You reserve a car for $165 USD for a week and when you get there it winds up at $600 plus. I get…read morethe 3rd party liability that is required but that is no where near that amount. I felt like I was being swindled and I should have left and gone elsewhere, which I will next time. If you reserve on Travelocity it includes the 3rd party liability but then they say that is no good. I think the place is run by the cartel or something.

It started out so well! The rental car desks were right after the baggage claim. Then they walked…read moreus to the shuttle. We were the only ones in the shuttle, so it felt nice. We got to the Alamo office and that's where the one star comes from. We made a reservation before coming, for 3 days the total was quoted at $69. So we thought, hey, it's cheaper than a shuttle! So we did it because it would give us more freedom to venture around. Little did we know that they require at least a basic protection insurance to be added to the rental. After all is said and done, the total cost for the rental over tripled and the deposit on the card for the time of the rental is over $1600! Great way to start the vacation.

I accidentally booked the wrong date. I booked one month prior to the date I needed my rental for…read more I called to see if they could do anything for me whatsoever. They could not refund me. No big deal. Then, they told me they would charge me an additional $100 on top of not refusing me. I totally understand that I'm past the refund period and the money is gone, but charging an additional fee is absolutely horrible customer service. I just simply won't rent from them ever again.

SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.

SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.

Una escama completa. Me cobraron un día de mas por llegar a las 6 después de mentirme en el Hertz…read morede aeropuerto que me daban dos horas de cortezia como parte de un paquete. Y encima de cobraron $1000 por "limpieza" de un auto completamente limpio. Después decian que es por que un aciento estaba un poco mojado. Ni fuimos a la pileta ni nada. Solo un poco de sudor por el calor que hace. Asi que ojo, si traspiras, te cobran $1000. En total casi $2000 de mas (el doble) me cagaron. Todos mentirosos. Nunca pero nunca mas alquilo de Hertz. Digan me ustedes si este auto esta sucio!

Good evening. I'm reaching out because of an extremely poor experience I had with the manager at…read moreHertz rental at the Cancún international airport location. My reservation L50305859C7, was booked to be picked up on April 2. While I was on my flight to the destination, our plane had to make an emergency landing which caused us to miss our connecting flight outside of my control. I called hertz corporate number and informed them of the situation and they informed me that they would notate it on my account so that my reservation would remain the same and I would just pick up at the airport 1 day late. When I arrived in Cancun on the morning of April 3rd, I explained the above information to the receptionist. They called the manager who said they would resolve it and just said to get on the shuttle and come to the hertz office. When I got there, I explained the above-mentioned details to the clerk who stated my reservation was in the process of cancelling and I could only start a new reservation: at 7 times the original booked rate. I asked to speak to a manager; a taller gentleman in his early 40s. He became immediately dismissive and said there was nothing he could do for me and began acting extremely rude and unprofessional. He then became rude and dismissive to my pregnant wife who was standing there with my 6 and 8 year old children. When I called him out on that he immediately became PHYSICALLY defensive and walked around the counter getting in my face in a manner as if he wanted to FIGHT me. All of this was in front of my pregnant wife who was sobbing and my children who were also crying at this point. He then had to be PHYSICALLY RESTRAINED by his co-workers. When I asked for his name he covered his badge and refused to show me. He was a larger Hispanic male with short hair in his 40s. My wife and children and I then left on foot to walk to find a different rental car company. I am absolutely disgusted with the lack of professionalism demonstrated by this "MANAGER". As a professional who works in law enforcement, I was appalled by his behavior. Stay away from this company.

Firefly rental cars are total SCAM. We rented a car for 5 days with full cover from Booking. When…read morewe arrived they said we have to pay extra insurance plus a deposit. They gave us 4 options. After all the stress we paid an extra $300 dollars more insurance plus $2500 deposit. They said if there is any damage in the car we have to cover. Everything sounded so fishy. I was supposed to have full cover from booking. Also they did not have the car we supposedly rented. When they brought the car we saw several marks and damages. They sent me an email with "their far away pics" stating no damage. We decided to cancel everything and run far away to this awful place that took me 3 hours to rent a car!! When I came back to the US I called AMEX and dispute the charge from Booking. I am grateful I followed my instinct, canceled it and ran faster than Forrest Gump from this place and definitely I love Amex who always take care of clients. These people know we, as a client, are tired of the flight, don't know what to do and want to get done fast so we are easy to scam. My advice DON'T USE this company and if you already gave your card card # change it as soon as you arrive in the US.

Abysmal company that tricks people into booking only to tell you to book insurance at an insane…read moredaily rate which I've pictured below.

Title: Hidden Fees and Duplicate Insurance - Prepaid Deal Turned into a Rip-Off!…read moreReview Body: I booked a prepaid intermediate SUV through Expedia for 8 days in November 2025 (Confirmation FFX06A0306) at a total of $243.71 - seemed like a good deal. But at the Fox Rent A Car counter in Denver Airport, they added massive undisclosed fees and duplicate insurance, turning the bill into $797.68 total charges, with $553.97 extra charged to my card! They charged: * ATS $111.92 (airport shuttle surcharge - not in the Expedia quote at all!) * Duplicate liability insurance: RLP $148.48 + SLP $150.00 (I only agreed to one additional coverage for ~$140 as an international driver) * Inflated Concession Recovery Fee $54.59 (vs $8.99 quoted). The upsell pressure was aggressive, and these extras weren't clearly disclosed in the prepaid booking. Fox Denver is notorious for this bait-and-switch on third-party reservations. Expedia, please stop partnering with them or warn customers better! Ended up paying more than triple what I expected. Avoid Fox Rent A Car - go with a reputable company like Enterprise or Hertz. 1 star. (Santiago Daniel Calderón Rodríguez - Rental Agreement DEN-1058151)

they get a 2 star because the car was cheap and drivable. The agressive sales tactics to get…read moreinsurance I did not need did not work. When signing up on the internet you see clearly that Fox/Enteprise gives you adequate liability coverage - yet the Mexican mafia kicks in when you pick up the car with hard sell that you have no insurance - just call it like it is attempted fraud if you are stupid enough to go along with it. Please dont get the extra insurance - in Mexico this will almost tripple the price of the rental- dont do it!! No one in office to take me to rental area in La Paz- pick up car 1 hr late- after BS sales pitch. Sincro going out on 1st and 2nd gear when transmission is hot. Lousy shifting restults. Called managet in La Paz to complain about tactics and he appoligized and rightfully said his check in person was wrong!!!! $11,000 deposit was a part of the scam- beware!!!

They tells you lies and overcharge you when you return or extend contract. They have absolutely no…read morecustomer service. They are very uneducated staff and rude. BE AWARE

Renting a car in Mexico is always stressful. Cancún airport is particularly difficult. We reserved…read moreour car through Southwest Airlines at what we thought was a good rate of$177 for 3 days. After the Dollar rep got through with us our rental cost just $450 for 3 days!!! New Mexican insurance effective 01/01/2022 and high taxes. BUYER BEWARE!!! At Cancún airport dollar car rental is part of a conglomerate called Avasa which also runs hertz ,thrifty and

The wait time is too LONG at the counter. It was about 40 mins to get someone to assist us with…read moreour reservation.

Avoid Budget Car Rental at Cancún Airport. On December 12, 2025, we reserved a car through…read moreTravelocity with our Visa card. We already had full auto coverage, Visa's rental insurance, and we also purchased a rental protection plan at booking. The total was $319.18, including $136.40 for the car rental, $61.78 in taxes, and $121.00 for rental insurance. When we arrived at the Budget counter in Cancún, the line of customers stretched out the door even though only six people were waiting to pick up vehicles. Despite having four counters open, it took nearly an hour to reach an agent. The delay was caused by constant disputes: every customer ahead of us was arguing with staff about a clear bait‑and‑switch, and many were visibly upset and raising their voices. After about 40 minutes, I asked my wife to hold our place in line and walked to a neighboring rental agency. An employee there urged us to rent from them instead, warning that Budget would try to charge us around $800. I explained that we already had a confirmed reservation for much less, so we decided to wait and see what Budget would do. When we finally reached the counter, the Budget representative told us we were required to buy their insurance or they would not release the car. We explained the multiple layers of coverage we already had, but he insisted it was not acceptable and presented a total of approximately $790. At that moment, it became clear why every customer before us was so angry. We objected and told him we could easily call for a ride and rent elsewhere for less. The agent said he needed to speak with his manager to "see what he could do." After about five minutes in the back room, he returned with a "best offer" of $669.08--still more than double our original confirmed price. He also confided that he had raised concerns with his manager about these practices but had been ignored. Save yourself the frustration, wasted time, and unexpected charges: do not rent from this Budget location at Cancún Airport.

BEWARE: as several other reviewers have pointed out, the ACE (seems like they now are and/or are…read moreoperated by Movii) in Cancun are SCAMMERS. Had fueling and insurance scams happen to us, after we avoided their false damage scam. 1. They charge you "required" additional insurance even though the reservation specifically states the price includes the required insurance ("Third Party Liability is included in all rental rates") and after the long wait for their shuttle to take you to a location far from the airport, you're stuck paying hundreds of dollars more just to get a car. 2. They lie about how much gas was initially in the car and then charge you an exorbitant amount for the (small) difference, even though we returned the car with more gas than when we received it. We carefully took videos of the outside of the car to ensure we avoid them scamming us for fake damage on return, but didn't think to take a picture of the gas tank display since it's written on the rental agreement, only for them to completely disregard that (like the ignored the terms in their own reservations). Seems like this gas scam is their (new) way of scamming those who they can't scam for fake damage. They're also super rude and aggressive, threatening us when we tried to indicate on the sales documents that we were being coerced into signing and paying for their scam charges.

Great start to a vacay. After waiting for an hour and a half at the Cancun airport, the rental…read morecompany Sixt car rental helped me call ACE. Initially they said would take them another 50 minutes to retrieve me at 2 kilometers away. Eventually, I and another family arrived at the ACE/Movii car rental place. I had already paid for the car rental upfront on Wisecars for a full 12 days in Cancun MX which included CDW & TP insurance. When I arrived Ace (aka Movii) wanted a $400 USD ransome for what they claimed was insurance on the car in Cancun. This was about identical to the base rate I'd already paid beforehand for the car in the US. There was an extended "discussion", but of course I needed the car to get to Carmen and it was already dark outside. ACE/Movii simply wouldn't let me take the car without paying this ransome amount and a $1000 deposit (the family before me paid some amount more than that). ACE/Movii isn't listed on Googlemaps in the correct location, making it another outrageous event finding the place on the way back. Now, you know why.

sin haber sabido y sin leer los comentarios esta fue mi unica opcion al haber llegado temprano a…read morecancun, pues fui abordado por un agente de ventas y me llevaron hacia el lugar de renta, me presentaron las ofertas y opciones y pues cedi segun mi presupesto. todo me parecio claro, directo y facil de entender. creo que cada experiencia depende del conocimiento del conductor al rentar un auto y si estoy al tanto que siempre puede haber una posibilidad de que las cosas no salgan segun lo estimado, pero mi experiencia fue positiva y no puedo quejarme de mi experiencia, solo puedo dejar unos tips de ayuda basado en mi experiencia 1- estar al tanto de que tipo de aseguranzas necesitaras segun tu plan y trayecto durante la estadia (que tan buen conductor eres?) 2- tener una tarjeta de crédito que responda ante cualquier tipo de fraude automático y que resuelva con pruebas que no fuiste tú quien hizo o aprobó dichas transacciones 3- toma un video detallado del carro que rentes por fuera y por dentro de cada detalle (rayones, motor,fluidos, llanta de repuesto, etc etc) 4- cuida el carro donde lo estacionas y que dejas en el! 5- a la hora del retorno del auto asegúrate que todo esté en su lugar y como lo encontraste basado en el video/fotos tomadas como prueba 6- disfruta la libertad de moverte donde quieras con el auto !! Dicho esto recomiendo este lugar!

SCAM Rental Car is what this should be called…read more Buyer beware if you were 1 gallon short, they will charge you $45.00 100% bait and switch, and they try to screw you on insurance also Stay away from these Scumbags !!