We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

I highly recommend Distinct Plumbing! The water flow from our kitchen faucet had been slowing down…read moreconsiderably. In a very short time, Distinct set up an appointment, identified the issue and fixed it. Transparent and quick - I would definitely call again.

Disasters come in threes. Oh Lord NO! But yea it did. First my grandma passed away. Then my dad…read morecame home after two months to a flooded basement and a broken heater in January. And now, our water heater is broken as well. It was full on panic on Thursday and Brian saved the day by Friday. He came and installed a new heater and made sure to follow up with us that it was working well. He gave us his expert advice and you can tell that he cares about his customers. This is a trustworthy, reliable business that we were very happy to have found. Thank you Brian!

I had a frozen pipe to my outside faucet. I called Damaso and Brian came by on a Saturday!!, and…read moredefrosted the pipe. He just left and I am incredibly grateful that I don't have to worry about a burst pipe!! THANK YOU!

First time ever using Ostroski plumbing. Stephen the plumber arrived at my condo unit on time and…read moredid an excellent job fixing a bad clog in my kitchen sink and iinstalling a new garbage disposal as well.

I highly recommend Ostroski Plumbing! Greg was fantastic--honest, professional. Another Plumber…read more told me I needed to replace my entire hot water heater. Greg came by, quickly diagnosed the issue, and replaced the thermostat instead. The water heater is working perfectly now. He saved me a huge expense and didn't try to upsell anything. I'll definitely be calling Ostroski Plumbing for any future plumbing needs. Thank you, Greg!

We used Cooling Unlimited to install our heat pumps…read more 1) Cooling Unlimited submitted our Mass Save paperwork incorrectly. After agreeing to complete paperwork for a whole-home rebate, they submitted it as a partial rebate. They were unable to secure our full rebate. After we contacted Mass Save directly, we recovered the full rebate. 2) After the installation, our upstairs heat pump was not operating properly. Cooling Unlimited came out multiple times to inspect the unit and told us it was working adequately. Only after I showed them that the temperature coming out of the upstairs unit was not appropriate did they agree there was an issue. They told us they contacted the manufacturer and ultimately fixed what they described as an issue with the unit. 3) Our upstairs thermostat did not operate correctly after installation. Cooling Unlimited replaced it, but the replacement thermostat still does not measure the temperature correctly. 4) Cooling Unlimited installed a glycol feeder and heat exchanger. Our oil company later told us that the heat exchanger was undersized. We asked Cooling Unlimited to come out and inspect the heat exchanger. Cooling Unlimited then told us they had sent someone from Bosch to our house to inspect the heat exchanger, and that the Bosch technician said it was fine. 5) After all of this, I called Bosch directly. Bosch told me they had no record that Cooling Unlimited had registered our units them and that they had never been contacted from Cooling Unlimited about our units. This made it unclear who Cooling Unlimited had actually contacted when they said they had spoken with the manufacturer. 6) Cooling Unlimited installed incorrectly sized filters in our air handlers and had cut the filters with scissors to make them fit. 7) Cooling Unlimited is now refusing to honor our service contract. We signed a three-year service contract that included annual service. We did not receive service from them in the fall, and they are now saying we cannot receive our annual service because it is spring.

Do not hire. 5 days in advance made an appt for review and repair on 6th day. Dispatch can't…read moreprocess factual information and relay that info to the worker. Assigned 2 hour window was told call would be made when tech was on their way. No call. I called them response he is running late and ac again not working right on 3rd floor of my house. I left the house unlocked and provided photos of all red error lights in circuit board. 2 hours later I get a text to complete a survey. Called dispatch got hung up on . Called again mid sentence got hung up on again. I wanted to know, one thing as the tech didn't reach out at all. Is the job done? Is he coming back? Dispatch says I will call you back. 50 mins later no call. Its close to 5pm, I call again, dispatch says no one is here, let me put you on hold. Hung up on again. Call back again 457 some handler company rep not dispatch says I take notes and you will hear back Monday, 3 days from now??? Unacceptable!! 503pm original dispatch calls me and says read the notes, I did. They make no sense can you have him call me, no. Is he coming back, no. Problem doesn't show in written format that what I asked to be addressed was even looked at. Added freon? Where was the leak? System put in 3 years ago why would there be a leak only impacting 25% of of my house. No answer. As I write this at 1am the problem still exists, the temp across that floor is 82 degres!!! Refund me you fraudulant company!!!!

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

I called 128 Plumbing about one cracked drain pipe. I was told my entire house needed to be…read morerepiped. The estimate (#435094323) was $30,275 to demo every wall and ceiling necessary, disconnect first- and second-floor bathrooms, toilets and sinks, and replace the main stack. That was presented to me as the only option -- no alternatives, no phasing, nothing. And it did not include the roughly $6,000 I'd need to close the walls back up and reinstall fixtures, or the ~$400 roofer I'd have to hire and coordinate myself. Their own estimate puts the hole repair on the customer in writing. All in: nearly $37,000. Meanwhile my first-floor tenant was told she couldn't use her bathroom or her kitchen. When I hesitated at the number, I was told that at least if I sold the house I'd "have retail value." That's the line that made me stop and get a second opinion. Thompson Plumbing came out, found the actual leak -- old hubbed cast iron serving the kitchen -- and repiped it. $2,995. My final invoice was $3,420, and that included an unrelated frost-free silcock I added on. My toilet was fine. My kitchen sink was fine. My tenant's kitchen and bathroom were fine. Not one wall was demoed. Same house. Same leak. Ten percent of the price. I'm not going to speculate about why the two assessments were so far apart. I'll just say this: if 128 Plumbing tells you your house needs a $30,000 repipe, get a second quote before you sign anything. I nearly didn't, and it would have cost me thirty-three thousand dollars I did not need to spend.

I needed a laundry room hookup done quickly and in a timeframe to get a carpet installed. Quick…read moreresponse for the bid, a good price and done on-time. I appreciate the cleanup too despite the fact it was clearly in a work area. Insider's tip. Get Mark's mobile once you are customer. The team is mobile, so text or call is the fastest way to get back in touch.

Tango did a great job with our bathroom leak. The inspector missed failing grout and it was…read moredrowning our basement when we showered after moving in. Mark handled communication with the insurance company and the team was nice and worked hard to give us a beautiful, dry space. On the last day they were working on our bathroom, our half bath stopped flushing. Thinking it was a failing wax seal, I asked if they could take a look. One 20+ foot cracked cast iron pipe later, the team made immediate time for repair. A few weeks later, Saturday morning I am doing laundry before heading to the airport to help my sister with her new baby. The drain pipe is backed up. A quick text to Dom Tango and he's got guys on their way within an hour to remedy the issue. The team does a great job and we are so grateful to be able to trust our leaky old house has a crew ready to help!

A rather complicated and sad review. I am a senior citizen. My gas heating system needed…read morereplacement after a fire in my furnace. $20,000 and I replaced it. The very next day the second heating system I had in an addition failed. I was distraught!! Net Zero gave me a great quote..several thousands less than other HVAC. What they did not tell me that they were only electric heating contractors. So after paying $12,000.00 for installation I now pay an electric bill of $1000.00 a month in the winter. They walked by a brand new gas system in my home..disengaged a second gas heating 50 feet away and installed a unit that is costing me a thousand dollars a month. Not one of the employees ...installers. or project estimators...addressed what a poor and unkind decision this was. Now I have to redo my heating system...sell my house...unable to retire . Would they do the same to their mothers..grandmothers? This is a sad and sorry company. Yes I know I'm a stupid elderly woman with no recourse from people like this. I just hope this warns others to avoid this snake company.

This review is merely a confirmation that Net Zero continues to offer outstanding service. Brian…read morecame to evaluate and quote a system, after my visit from Mass Save, I was able to get in line for installation. Tim and his team came to install and were inspiringly diligent, skilled, professional, hardworking and attentive to details on appearance/location of all the components. We are very grateful for them!

Our kitchen sink faucet handle recently broke, so it was hard to control the water temperature. I…read morepurchased a new faucet but needed it installed. Rafael responded to my Yelp project inquiry. Excellent communication over Yelp. Rafael provided an upfront cost estimate and was able to fit me in the schedule for the same week. Gustavo came and removed the old faucet and installed the new one. I believe it took less than 1 hour. When he was done, he even showed me how the touch sensor worked. He was respectful, took off his shoes, and cleaned up after himself. He even took the old faucet with him to dispose. Great service and great communication. Will definitely reach out again for future jobs.

Borels replied quickly and was able to come out same day. They work efficiently and their quotes…read moreare always less than the competition. We will use them anytime we have plumbing needs.

Had the appointment for today and the young man was here on time, very professional, he explained…read morethe job he was going to do... spent close to an hour doing the maintenance of the tankless water heater. The cost was great right on the estimate giving on the call. I will recommend this company to all!!! 5 star!!!

Shout out to Marvin and Jared for fixing my gas furnace promptly and professionally in a no heat…read moresituation. They explained their diagnosis and clearly explained why it would be a pricy fix (expensive part). Maybe not the least expensive option, but they certainly did a great job and were good communicators. Would recommend you give them a call if you are having issues with your heat.