Sooooo I started renovating my living room & kitchen at the end of February 2023. So I started…read moreshopping for appliances. But I'm not finding anything that I liked that suited me. So I Bing (Like Google just different search engine) Appliance Stores with great service. And Gringer popped up. Tom gave me a tour of all that they had to offer including the downstairs. He also informed me that if I chose to use them that I could buy the appliances and they would hold onto them until I was ready for delivery. I liked this option. Seven months later, because wrong windows were ordered & kitchen floor needing to be replaced with new floor joists. I'm finally back at Gringer and Andrew helps me this time. Keep in mind both times I go to the store after work in my work clothes, so I'm kinda not smelling that great, diesel fuel & dirt on my sweatshirts. Not cute at all. But They treated me as if I had walked in with a Chanel suit. No judgement. And he does some thing that I think all customer service people should do. He asked me what I liked in the appliances that I was looking for what my style was, and what features that I needed. Then said he would put together some appliance packages. He asked me what I was OK with. Like if I needed to stay with the same brand or was it OK to mix and match and he said he would email me what he had for me & to go over them at my leisure, and get back to him. I appreciate a person who is a man or woman of their word, and he did exactly that. He gave me many options. He got back to me in a timely manner along with the options. He emailed me all of the spec sheets and everything had the cost on it. I went to appliance world in Huntington, Plessers in Babylon, Capuano in Farmingdale, several PC Richards and yes, even Lowe's and Home Depot. And online of course. So yes, I shopped around but from my first meeting with Tom and Andrew, I knew it was gonna come down to service which is very important when buying appliances . But not only was the service great the prices were outstanding and the fact that they checked out every rebate and discount for me was awesome. Finance options were also explained thoroughly. I didn't get delivery until February because this project is ridiculously long. So Gringer held my appliances for me until I was ready for delivery! My contractor took even longer to hook them up so I didn't know how great they were until this weekend. But I cannot recommend highly enough Gringer's exemplary customer service from beginning to end. And beautiful appliances to boot! 4-22-2024

I purchased a refrigerator from Gringer & Sons in 2020, trusting I was getting a new model. Turns…read moreout, they sold me a 2017 unit without disclosing it! To make matters worse, the fridge recently broke due to a faulty compressor. Had I known the truth, I never would have bought it. Feels like a huge case of misrepresentation. Very disappointed and wouldn't recommend!

Eddie was prompt professional and fixed my stove. Price was…read morereasonable. I would definitely use again if needed.

Quick response to requested service. Came early the following morning. Not only did he quickly fix…read morethe problem but gave me an education on why it happened and what he needed to do to fix it. Showed me a part that disintegrated due to age. Also vacuumed the coils to improve the health of the fridge. Price was fair.

Jospeh and Omar did great service fast quick. I ordered 2 refrigerators one for main floor another…read morefor the basement. They removed the doors(because it was 2) to NOT cause damage to the walls or door/door frames. great service overall.

I paid for a stove via their website (sat). The following day (sun) they call to tell me its no…read morelonger available and that they will keep me on the list for when another comes in, meaning they will not refund my money. They took it upon themselves to do what they want with my money. I told her that I cannot wait, I will go somewhere else and to send refund. Two days go by (tue) and still no sign of a refund. I call again and she states that she will send now. Another 2 days go by (thur) and I send another email with no response. The following day (fri) I call and ask why my refund has yet to hit my account? She then tells me that she forgot and that she will send it now. I should not have to chase my money. This establishment has shown practices of theft and I would highly recommend anyone to be weary.

My LG oven wasn't working and I needed to get it fixed before Thanksgiving. Oscar was able to come…read morethe same day, assess the problem and fix it in about an hour. He was very courteous and walked through all the potential issues as he opened the oven up. Luckily no additional parts needed to be ordered and he was able to replace a burned out connector for a very reasonable price. The oven has been working perfectly without issue for the past few weeks. Highly recommended.

Oscar responded immediately to my Yelp request. Very accomodating. He repaired my washer issue by…read morereplacing the necessary parts. My washer now is working like it should. Oscar is pleasant to work with and reasonably priced. Would definitely recommend his services.

Rating: So why does a Brooklyn guy buy appliances in…read moreSmithtown? If you live in a Brooklyn brownstone, you know the "appliance dilemma." Replacing a 12-year-old washer and dryer isn't just a purchase; it's a logistical nightmare involving tight custom spaces and several flights of stairs in a walk-up. I turned to Vito Jr. at Smithtown Appliance, and the experience was flawless. Because of the specific dimensions of our laundry area, we needed surgical precision. Vito coordinated the entire project perfectly. He "had a guy" for every step of the process. A huge shoutout goes to Sam and the installation team. They arrived early to disconnect the old units and returned immediately after the delivery crew finished the heavy lifting--navigating those brownstone stairs with the old units out and the new ones in without a hitch. Sam's team then finished the installation with expert care, ensuring everything fit the custom space perfectly. In a city where delivery stories usually involve a lot of stress and "curbside only" excuses, Smithtown Appliance delivered a masterclass in service and coordination. If you want the job done right--especially in a challenging space--this is the place to go.

Had to call for months to get 2 air conditioners delivered and installed…read more I visited store in June...It's now the end of August 2025!. They were installed by JSA installers, a very professional, fair, and friendly two gentlemen. I'm still waiting for the bill for the 2 air conditioners. I paid the installers in cash and gladly tipped them.

Best prices. Best service. Good people. O Look for Mr…read more Gaines. He has never let us down. Customer for over 30 years

After many texts, emails, in store visits PC Richards did right by me. I received a new…read morerefrigerator today. I couldn't be happier. Thank Mr. Richard for hearing me and helping me. I will continue to be a PC customer.

I have been a Home Depot loyal customer for over 16 years. Today, I had to visit the Crooked Hill…read moreroad Commack/ Smithtown location for items that were in this store. I have never experienced an assistant store manager so disinterested with customer service. My husband and I purchased 8 pieces of composite decking for our house project. The 12' boards (which we already paid for) did not fit in our suv. We needed someone from lumber to help us cut 2' off. No one from lumber was available. Alan (who was from a different department) was told by someone on the phone that they do not cut composite decking. I asked to speak with a manger hoping for help. Instead I found myself speaking with an assistant manager named Angelo. Who explained that they do not cut the composite decking because it's plastic and the particles fly in your face. His suggestion to me was to cut it with a hand saw in one of the Aisles myself. After I explained how ridiculous that sounded he told me I can rent a truck for $20! Those were his only two suggestions for me. Thankfully, Alan decided to help us and cut the boards. Although, I left satisfied with Alan's initiative to help us. I was not happy with the customer service from Angelo. It should never be ok to lie to customers because of lack of work ethic. Im not sure if he encourages the staff to avoid machine cutting with these kinds of ridiculous excuses or he is just clueless. I don't plan on visiting this location again. It was my one and only negative experience with someone in a supervisor position or with any Home Depot employee.

Nicest people ever work here! Came in with My son shopping for his science project that involved…read moreDIY incubator creation. We were helped by 4-5 ppl every step of the way! Thank you so much! We then paid with self check out. Nice and easy time at Home Depot without anxiety

After having my fill of Home Depot, I went to Lowe's in Commack for my last project. Thanks to…read moreSyed's expert and patient assistance--from placing the order to picking it up--the entire experience went far better than I expected. I went back for my next project, and once again Syed handled everything just as well, if not better. While I can't speak for every department, I can confidently recommend Lowe's Commack and Pro Sales Specialist Syed for anyone who wants knowledgeable help and a smooth, stress‑free process.

As a contractor, this store is a waste of my time, poorly staffed by limited knowledge people, I…read morethink the employees have low morale. I doubt I will use Lowe's anymore instead just find a Home Depot instead. On a side note: This is probably a very good stock to short as that I think they're going out of business.

Nadir responded quickly and fixed our front load washer within 2 days! He was very professional…read moreand the machine works perfectly after the torn gasket was replaced. Fair prices and very reliable!! Highly recommend!!!

Excellent service. Great prices and dependable. Very reasonable and reliable. Gennaro was our…read moretechnician