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    Marcone Supply

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    10 years ago

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    Upstate Appliance

    Upstate Appliance

    3.2
    (9 reviews)
    2.3 mi

    I was connected to Upstate Appliance through New Leaf Warranties for the service repair on my LG…read morerefrigerator after my freezer died. James was supposed to come out to fix my LG Refrigerator on Wednesday, June 11, 2025. I contacted James that morning via text to provide him my husbands contact information as he would be home in order for the repair to be done. James texted me back 10 minutes later stating he had a migraine and was taking medication to try and get rid of it and he would follow up to let me know if he would be able to still arrive in the afternoon or if he would need to reschedule. I again asked James to reach out to my husband as he was the one working from home for James to do the repair. James never showed up, never called. I attempted to call and text James at 4:00 that day to reschedule. He did not answer nor did he return my calls. Today, through New Leaf Warranties, I was connected with James. As I was trying to express my frustration and need to get the repair done, James hung up the phone in the middle of my talking. When I tried to call back, James did not answer. This is very unprofessional to 1 not show up for schedule repairs and not contact customer to reschedule and 2 to hang up the phone when someone is speaking. I will never use Upstate Appliances in the future after this type of service.

    In response to earlier post, I take it back. Found out he had death in family and that's why he…read moredidn't call or show up. Sorry but I was upset to as had both my dryer go and my roof leaked due to heavy rains. It was a lot to deal with but not the same as his unfortunate circumstances

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    Upstate Appliance

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    Mr. Appliance of Rochester

    Mr. Appliance of Rochester

    1.8
    (26 reviews)
    4.4 mi

    Mr. Appliance did a great job fixing our dishwasher. Carlos was super helpful, efficient, and…read moreskilled. After the problem was diagnosed, they got the part in a day or two and I scheduled the repair the next week when it was convenient for me. There can be a delay in them answering the phones, but it's because they get busy. If you keep trying, they pick up and you can talk to a person! The repair person does schedule 'I'm on the way' texts perhaps when they're not quite on the way. But a great repair person like Carlos who is respectful of property, dedicated to his job and does excellent work more than makes up for it. The dishwasher works better than it did before, surely because Carlos did more than put in the new pump, but did necessary cleaning. It took me awhile to write this review, but every time I use the dishwasher I say 'that broken pump is the best thing that could have happened; it works better than before.' We were lucky to get Carlos and Mr. Appliance

    When my stove went on the fritz, Charlotte Appliance recommended Mr Appliance for fixing Frigidaire…read moreinduction ranges. (Frigidaire sent me to a company that didn't have enough induction experience. In Syracuse.) I left a message Saturday, and Mr Appliance never called back during the week. So I called another place that was able to come next-day. No idea if Mr Appliance does good work IF you can get through to them, but you really have to call potential customers back.

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    Mr. Appliance of Rochester
    Mr. Appliance of Rochester
    Mr. Appliance of Rochester

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    County Wide Appliance

    County Wide Appliance

    3.0
    (14 reviews)
    3.6 mi

    A few days ago I had service call for my dryer. A man named travell showed up and immediately…read morethings didn't look right. In the end there were three cop cars pictures and statements taken due to a boxing match in my entryway​ and kitchen. See the picture? I'm defending myself and my own home. It started when he tracked in snow three times for forgetting various items and when I noted the water Trail he snapped and said " you ain't tell me to put them on " I declined to pay credit card and said I will call the company and pay it myself and I'll be sure to mention your attitude. He purposely scuffed his boots all the way down my wood floor to spite me and the brawl was on .This is not the same County Wide this is different and I've seen it in the other reviews. Do not use this company

    My washing machine starting making an awful noise one day, only during the rinse/spin cycle. I…read morecalled to make an appointment and got in as quickly as my schedule allowed. They asked a few questions over the phone to get a basic idea of the problem(s). I wasn't entirely pleased at the cost of just the service call (~$100) but realized that it takes into account the knowledge of the tech and the rising costs of everything. The gentleman called to let me know he'd be at my home in about 20 minutes, and was early into my two-hour block of time. Thankfully the issue was able to be fixed on the spot and the tech had all the parts needed. The final price was very reasonable and I will gladly call this company again if needed.

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    County Wide Appliance
    Steve is the best appliance tech in Rochester.
    Steve is the best appliance tech in Rochester.
    County Wide Appliance

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    Marcone Supply - appliances - Updated July 2026

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