On the evening of July 24, 2020 I called to place an order for delivery to my home in Madison, GA. Upon calling the store, I was immediately placed on hold. I held on the line for 2-5 minutes before the call was picked up and disconnected. I called back to attempt to place a delivery order. The Marco's staff member took my order and placed me on hold. When the staff member came back on the line, I was informed that the credit card machine was down. I was asked if we could pay with cash. I responded by telling them that I do not carry cash. We ended the call thinking that was that. At 9:50pm that night, I heard a knock at my door. It was a Marco's delivery boy! We looked out the front door in complete shock. Pizza had been delivered to our home without even paying. We informed the driver of the situation. He responded by saying that the machine was back up and running. The driver stated he would call the store from his own phone so that payment could be processed. My fiance provided our debit card number over the phone. The Marco's employee quickly ended the call before a tip could added. My fiance then asked the delivery person about methods to tip - also mentioning that we did not have cash to do so. The delivery driver obviously became very upset and short with words. He stated, "you know what?! Have a nice night man!!" and stormed off my front deck. The next morning, I came out to my vehicle and noticed a long, deep, horizontal scratch in the passenger side of my vehicle. The scratch was so deep that the clear coat had curled up and back in the direction that the pen or key had been dragged. The damage caused to my vehicle is consistent with 'keying' someone's paint.
I contacted local police so that a report could be made. Officer Morris mentioned in taking my report that they recently had another physical damage claim in the area with a Marco's delivery person. In collecting information for my incident report, officer Morris asked for the name of the delivery driver. I informed her that I did not have that information. With the entire fiasco, we did not receive a receipt. Officer Morris stated that she would go by the Marco's store in attempt to collect more information after she completed a funeral detail earlier that morning. I also contacted the store in effort to collect more specifics. The manager, Katie, answered my call. Upon mentioning the reason for my contact, she became very upset and isolated. It became clear to me that details about my order and delivery were not going to be released to me. A few days later, I obtained the incident report that officer Morris had completed. She also was not provided with the name of the Marco's delivery driver. I contacted the store (#8225) yet again to obtain the details of my delivery that night. The manager on shift that I spoke with was Daisy. Daisy informed me that the delivery driver's name was Zach (unsure of spelling). The head manager, Katie, called me back asking me to 'never call their store again'. One has to wonder if this employee has had performance or conduct issues documented in the past. I have filed a formal complaint with Marco's Corporate. I will never spend another cent on what this company has to offer.
Steer clear and do not opt for delivery unless you want your property damaged!
Posted using one star because that was the minimum requirement to post this complaint. read more