I have found Marie Hansen Properties to be very professional and efficient from the begging of our lease to this day. Rhonda has always been approachable and answered all our inquiries quickly. Would give all the hard-working people 10/10 without a second thought. read more

Our property manager was very slow to respond to our calls/emails (if she even responded at all...) but she was very quick to call, and continue calling, if she needed something from us. It was a super frustrating experience that seems to be unavoidable when renting in Honolulu. If possible, I'd recommend going with a different company. read more

We've had MHP for 15 yrs and find them to be excellent in managing our property. We've met the owner, Cheryl Kunimoto who we sometimes copy on major issues. But our main point person has been Sherie Hitchcock who has worked with others there, Connie and Kim, for example, to provide us with comprehensive service. That includes repairs, maintenance, help with tax reporting, end of year summary statements, what the market looks like, involving us on major decisions and more. Sherie is very reliable, easy to communicate with and responds quickly to our concerns. We feel lucky that we chose MHP and lucky to have Sherie taking care of our property. - Frank and JoAnn read more

Marie Hansen is our property manager since 2006. Linda Fogarty and the members of the firm have always provided outstanding services. Linda is a joy to work with. Linda cared for our property as if it were her home. She selected the best tenants and made certain they carefully maintained the property. The contractors she selects to make repairs have always performed well. The people in the back office providing reception, accounting and reporting are knowledgeable, responsive and pleasant. It has been our pleasure to work with all of Marie Hansen. We give you 5 stars. read more

I can only speak well of Marie Hansen Properties (MHP). Doing business with Rhonda Hutchinson for almost 3 years as of now, I can report that repair orders have been addressed fast and in a reliable and reasonable fashion. Where previous management companies stall and promise but never act, MHP seems to be a beacon of light. Rhonda H. advocates between tenants and owners trying to negotiate fair market prices for their rentals and she is doing a great job being always available, keeping me updated and simply just doing her job. This is a role-model Property Management company, 5 stars. read more

The online portal is very easy to navigate to make payments and make requests for the house. The house itself was also very well-maintained by the company. Unfortunately, the environment with the other tenants I was renting from became very hostile and I reached out to my realtor for guidance. Her communication skills were poor at times. A lot of communication was done via text message, even after I left a voicemail and made direct calls. Her tone was condescending, which over time made me feel very uncomfortable and unsupported, especially since I was seeking new housing. There were many similar situations where Sue took action based on statements she had heard. I would have appreciated more consideration and evaluation to remove the perception of being biased as a professional realtor. My experience with Sue Bauer will prevent me from recommending this company to others. read more

I have had a terrible experience with Marie Hansen, and I am really disappointed because the staff seems so nice. But nice isnt really important if they are unable to do their job efficiently and well. The first sign of trouble was when they told me they would let the condo building know my move in date. I was trying to reserve the freight elevator and they assured me that they would do it for me and that this was normal procedure for them. Imagine my suprise when I called to check the day before my move, and the building had no record of my move. They wanted me to change the date of my move however I had already hired movers and arranged everything else and I could not change the date. This led to an entirely stressful and horrible experience. The next big foul up they did was they were not charging me the correct amount for my electricity usage. Five months after I had already been paying for electricity, they told me that they forgot to charge me an extra 200 $ that I owed for each month. What made me most angry about this was that I had thought I was using electricity within the budget I had given myself, however because they didnt tell me how much I really owed each month, they let me go almost 1/2 a year thinking I was within budget when actually the bill was much much higher, then expected me to just pay it right away. Then when I told them what an inconvenience their accounting mistake was they were completely unapologetic and just kept telling me that I was responsible for my electricity usage. Well.. duh--- of course I am. An apology for the "oops" mistake that you made which ended up costing me more than a thousand dollars would've been nice though. Ultimately, I am really unhappy with this company. I think they do a horrible job on the renters side. They are slow to respond, cant add and subtract correctly apparently and then when they make mistakes its obviously the other persons fault and they expect you to pay. I have never had so many issues with landlords/property management companies in the 20 years I have been renting as I have now, and I honestly dont know what to attribute it to except for the people who work here. read more

I Phoned An Hour Ago To Inquire About How To Log In On-Line.? The Woman Who Answered My Call, Then My Question - Said I Have To Update My Computer.. I Said "I Only Have A Phone And Wanted To Know About All The Rentals ? "She Yelled And Said "Oh Well SORRY!" I Said Wow That Wasn't Necessary !? So I Hung Up...!! read more

We currently reside in California, but own a condo in Honolulu that we plan to live in full-time in the future. Our condo is more than an investment, it's our future home. We needed a property management company that we could trust and count on to take care of our condo the way we would ourselves if we weren't 3000 miles away. We feel very fortunate to have found MHP! read more

Very happy with their quick turn around time with any problems with our unit. Love having them as my rental managers! Rhonda is very friendly and shows the true spirit of ALOHA! read more

DO NOT USE THEM!!!!!!!!!!! RUN!!!!!! I would just like to let everyone know that Marie Hansen Properties is a JOKE & to NOT use them when renting!!!!! We cleared out of our house on the 24th of November, our property manager who went through the house with us for the inspection said everything was PERFECT and that we would receive BOTH full security & pet deposit back. On November 30th, (coincidentally the last official day of our lease) our property manager sent us an email at 7 pm (11 pm our time as she knew we were on the mainland for the holidays) stating that she just so happened to turn off the a/c and pet odor became noticeable in the house. Again, this was the last day of our lease, SIX days after we cleared, and there was no way for us to go back into the house. She told us a professional carpet cleaner would be hired at our expense and they were waiting on an estimate, even though the carpets had already been professionally cleaned by a company we hired and she had receipts of that and had said that everything was perfect. She then proceeded forward with scheduling new carpet cleaners without telling us the estimate. We emailed her a week before our inspection asking if the receipts we had from the cleaners would be accepted, to which she did not respond until a couple of hours before our inspection saying if the carpet cleaners did a good enough job it would but that they usually require a professional carpet cleaner (which the carpets WERE professionally cleaned!!!) We also previously emailed her asking about what paint colors were needed for touching up the house to which she said she would get ahold of the owners and get back to us, and again never did because she stated at our INSPECTION that the owners never got back with her. Coincidentally she also never had a problem at responding to emails quickly until we said we were moving out. When we called the main office to discuss with someone other than her what had happened and to see what we could do about getting our money back because regardless of pet odor (which we cannot confirm or deny as we couldn't go back in the house) the carpets were professionally cleaned like stated in the rental agreement and she had already told us we would be receiving everything back, BUT they stated they didn't even have any of our receipts we had given her at the inspection!!! They said they would talk to her and someone else in the office that deals more with these kinds of things and that we would be receiving a phone call by Friday about the situation. Today, we just received our security and pet deposit but of course still with the money taken out for the carpet cleaners, SHE hired. I don't usually rant about a company but what happened here was very unprofessional and I would hate for anyone else to get screwed over by them. read more

As a tenant for 3.5 years, I have had an excellent experience with Marie Hansen Properties. When issues came up (as they always do), they were handled immediately and professionally. I was referred to them by another Tenant in the building. Sherie was my primary Agent contact but the whole office Admin Team was great to work with ... and I LOVED their electronic system for EZ payment of rent and utility bills! This is a TOP company! read more

Incompetent agents. Unresponsive. We ended up paying for a routine repair for a refrigerator leak that was leaking when we moved in. Our lease was up in July and we did not receive renewal paperwork until October! Read the lease, they have additional restrictions that are not in a normal lease. I would not rent from them again read more

Our agent Linda Fogarty is really someone who is on the ball!! she is hardworking and has an excellent knowledge of market conditions. She has the owners interest at heart and will secure the best tenant for the property. She is quick to attend to maintenance issues keeping both the owner and tenant happy. My husband and I have been extremely happy with the service she provided. We live in Australia and needed an agent we could trust and depend on and Linda is just that! The admin staff at marie hansen are very helpful too-kim is super efficient! Wan L read more

Marie Hansen Properties continues to hit the mark year after year. Cheryl Kunimoto and her team are a pleasure to work with. I appreciate their response rate and ability to address tenant issues immediately and in a professional manner. Liz Ishimitsu is the property manager I work with and she occasionally provides memos and warnings to remind the tenants in our building when misbehavior is reported. These reminders have been absolutely necessary to level set the tenants in the building to ensure everyone can co-exist happily. Thank you Marie Hansen Properties for your commitment to excellence. read more

Linda helped me find my little home in Waikiki. Explaining rental, legal process. Showing, finding answers to questions, Jessica patiently explained the bus stops, route to get there. Never would call the process exactly fun but it has been pleasant at least. Thanks to you both. Janet ( Noe K.) read more

I've tried to contact Linda multiple times yet she does not answer or call back. She is quick to respond only when she needs something. When it comes to her customers needs, she does not respond quickly (if at all) the way she expects you to respond quickly. read more

Cheryl, Thank you for your response, this was an unfortunate situation for us and US only. Having our condo flooded, repairs take over three months, living in nearly unlivable conditions ( we can post pictures of the unit) , having our property manager Linda hassle us to resign a lease or not receive our compensation check, contractors in and out of our home with and without our permission and the owner calling/texting/emailing to constantly see what was going on was MORE than an unfortunate situatation. I would like to clear a couple of things up. First , the owner was not in town when this happened and decided to book a flight only after the repairs, that should have taken 1-2 weeks and not 3 months, were not complete.We will gladly post her emails verifying all of this. We did have a guest from the mainland come to visit and they stayed for 1 week, that's a poor attempt at displacing blame, it should not have delayed the repairs for another two months. Two months mind you that we didn't have a living room, guest bedroom or kitchen. I would also like to clarify that we requested to break our lease once we found out the LAMINATED floors not hardwood floors were installed incorrectly, and that after three months of workers in and out of our condo with/without our permission, that the work would need to be redone. Again, no time frame was given to us by them or your company when we would have our home back. Let me also remind you that during these three months my husband worked around the clock coordinating all repair efforts because your Property Manager Linda Fogerty took ZERO initiative. The situation was very unfortunate for us and after paying FULL rent during these three months , taking time off work to make ensure the contractors and Linda could come see the condo, living out of our bedroom without a kitchen, we do feel that two weeks ($1300) did not reflect the situation we endured. Yes we were not ready at check out the morning Linda showed up as the condo was still being cleaned. We had hired a great local company to clean for us and the girls were mocked by Linda Fogerty for not being "professionals" and she would bring in her "own" people. Linda also took two days to respond to our emails after you gave us 5 to move. On top of that we were CHARGED the additional day after telling Linda that we were running late and needed one more hour which she said she could not do. Linda said the owner told her she needed to charge us that day and we were LUCKY that she wasn't charging us extra. ( I could also send you those emails. I have the bank statement and would be HAPPY to forward you these to be reimbursed for that day). I myself did not meet the owner, Ryan did and he called me to ask questions regarding the move out and i could hear the owner and Linda arguing in the background. I could also provide you with the cleaning ladies number who was there at the checkout and overheard linda and the owner arguing and commented on how rude Linda was and that Ryan was lucky he wouldn't have to deal with them going forward. On a lighter note, thank you for calling me yesterday morning and for apologizing for our inconvenience six months after the situation. We never heard one sorry from Linda the entire time this was going on. I know after speaking with you you did say that this situation was hard because the owner was so involved and you were right. I am not sure how the owner got our numbers and why she would call and constantly email us but she did. This was an incredibly difficult situation and we don't blame you for what happened to our condo. However, you do have to take full responsibility for how your company responded and your response was HORRIBLE at best. I feel there is a complete lack of respect and care for tenants and your sole priority lies with the owners ( as most of your positive Yelp reviews are from owners). Please feel free to respond as we have many emails and pictures we would like to share. Horrible services!! I had the owner emailing and calling me to check on repairs that took over two months to be done bc the owner didn't have insurance!! Linda was HORRIBLE to deal with so rude and unprofessional !!!! She kept trying to get us to resign another lease when the unit repairs were not done!! She was a true snake in the grass. We had a two bedroom condo and we're living out of one room with no kitchen due to all the repairs !!! On the move out day I had Linda and the owner of the unit both yelling at each other!! Worst customer service and property management company I have ever had to deal with! read more

Drudi, from Marie Hansen Properties, did an awesome job with consulting us and finding us a good tenant. She is prompt, professional, and very knowledgeable. She also does a great job of keeping us updated and almost always available. And it's not only Drudi but also everyone else in the office that were very nice and responsive. My husband and I knew that we could entrust our property with this property management, and we recommend them to anyone who is in search for one! read more

Marie Hansen Properties is the way to go. I've been renting for a few years and they continue to keep a clean line of communication open with the tenants of our building. Concerns are always addressed by our Proper Manager Liz, who sends written communication to the tenants of our building. For these reasons, I feel Marie Hansen Properties creates a comfortable and safe living environment for all tenants. Thank you Marie Hansen Properties for the incredible work you all do. read more

I love the management team at Marie Hansen, they do a really good job,anytime I need something done they're very prompt and they get it fixed right away. Their properties are well managed and kept very clean, The way properties should be kept.My husband and I are very happy tenants. read more

5 stars....Linda has been exceptional in addressing our issues. We would recommend potential renter's to your agency.

Drudy J is the agent we deal with at Marie Hansen. She is wonderful. If we have any concerns or issues with the property we rent thru MH Properties, Drudy addresses them right away. read more

I had an HORRIBLE experience with this company Marie Hansen Property. I advise anyone that is "Military" do not deal with this company, they do not honor there service when it comes to military clause. I have never experience such business throughout my many PCS moves. I rented a townhome from them that was suppose to been professionally clean when I moved in (it wasn't) but I put in my notice to vacate, they wanted it to be a brand new home, in which I had it professionally clean way above the standard. I notified them to let them know I was moving out due to military and provided my orders, Linda Fogarty verified my orders with JAG and ensured me that I would get my pro rated rent and deposit back during the walk thru; but afterwards, she inform me that I couldn't and told me to contact JAG, in which I did and still didn't receive my refund, I am and still HIGHLY DISAPPOINTED in this type business and spoke with others within the Company about the business, still nothing was done. read more