I adopted my kitten Tessa from North Bay Animal Services earlier this year. We did foster to adopt,…read morewhich was nice because we experienced what fostering was like, to be connected to a creature and then decide if it was working. Of course, we were in love with her right away, and the day we adopted her officially was a very happy one in my life. I had great communication and support from Mary along the way. She loves the cats deeply, and that reassures me. (Tessa was rescued as a kitten and had a bad respiratory infection, which they took care of with great tenderness and professionalism.) When I have extra time, I like to go to the shelter and visit the animals, and just sit with the cats and visit with the doggos. I also started volunteering there and love the experience of supporting the enrichment of the cats and taking dogs for a nice long run. One dog, it was remarkable, was super excited to go back to the shelter after a very short walk. I thought that was a good sign. I also really appreciate the donation station and love being able to drop stuff off without any hassle. Really appreciate everyone there and all of the work they are doing, volunteers and staff and the community that supports them.

Still Missing Since April 26 - North Bay Animal Services Has My Dog and Won't Give Her Back…read moreMy dog, originally taken in by Sonoma County Humane Society and later transferred to North Bay Animal Services, has been missing since April 26. Her ID tag is A58381636. I have reached out repeatedly to North Bay Animal Services, waited patiently, and even provided clear photos proving she's mine. I also received confirmation from Kerrie, a manager at the Sonoma County Humane Society, that the dog who came in had the same leash and collar I described by name. Despite all of this, I have received no phone call, no email, no explanation--nothing. And now I've learned that my dog is currently being kept in a foster home, while I'm actively trying to get her back. This is heartbreaking, frustrating, and unacceptable. I have done everything I can to prove ownership, and I've been completely ignored. If North Bay Animal Services truly cares about reuniting lost pets with their families, this is not how they should operate. If you're considering trusting them with your pet, or relying on them for help in a crisis, please know what I've been through. I just want my dog back, and I deserve at least a response.

I would absolutely recommend participating in one of their events. They host community days where…read moreyou can feel good about spending your time outdoors and doing something so beneficial for the animals. They do amazing work here, please consider helping or donating anyway you can!

I love volunteering at Rancho Compasion! Over the years, it's been as much of a sanctuary for me as…read morethe resident animals! Connecting with the human and non-human animals has provided a therapeutic sense of community and hope. I've been inspired to meet so many like-minded people who are making more conscious, compassionate choices. I've seen firsthand how the resources are wisely used and how well the residents are cared for; volunteers receive excellent training on doing the tasks that go into that care (cleaning, changing the bedding, preparing food). I especially enjoy helping with special events and tours that inspire and educate guests. It's exciting that the sanctuary has evolved to include agricultural education to nurture the next generation of citizens! I'm proud to be an active supporter of Rancho Compasion and all that it stands for, especially in an age that begs us to stand for something. Please consider supporting Rancho Compasion and other farmed animal sanctuaries working to improve animal welfare and human awareness. Let Love Roam.

Adopted a young dog here. They delivered him and did a home visit. I really appreciate the effort…read moreto rescue dogs and pair them up with humans!

These folks are great. The ranch is sprawling, clean, well attended and the staff is nothing but…read morefantastic. So many animals need homes. Our experience with the staff was top notch and we hope to someday be able to return to adopt one or two dogs. "Azaya Ranch Sanctuary is a non-profit animal sanctuary in the San Francisco Bay Area, California. What started out over twenty years ago as one woman's passion, has now grown into a full-fledged rescue and sanctuary that exists to save animals from euthanasia and find them loving, forever homes." Quote taken from their website.

Best pet adoption center super friendly and transparent also carol is the best she's super sweet…read moreand takes her time

I personally observed multiple cats with ongoing medical concerns at Willits branch over many…read moremonths, please notice dates on top of pictures- including persistent respiratory symptoms and severe eye discharge. These concerns were reported to management by many employees, but we didn't see supportive or medical care provided. The white and orange cat with mucus would let us pet it, often coming up to us. We were told there wasn't anything they could do because its condition comes and goes. All the cats at Milo are free roaming in a yard that has a house, surrounded by fencing. It's not 2-4 cats in separate condos, the best way to describe it is like a backwoods hoarding situation. Professional shelters that are dedicated to the health and safety of their animals don't house animals in this way. Keeping cats in kennels makes managing medical concerns and supportive care possible. The condition I initially reported in one cat continued to escalate over time, and he ultimately did not survive after months of suffering. These experiences left me with serious concerns about the level of medical care and safety provided to the animals. The cathouses position alone causes the cats constant stress, as they're surrounded by barking dogs. Cats don't have the option to be adopted out and are able to escape the cat yard. They have climbed into dog kennels, ultimately leading to loss of life and dogs that have now killed cats. They don't have the capacity or adequate housing to care for the animals in their shelter, and the animals suffer for it. Those aware of the situation have reported it to proper authorities. We encourage anyone with similar experiences to come forward, whether you've seen neglect in the past or see it in the future.

MY DOG ALMOST DIED LAST FRIDAY FROM THE BACTERIAL PNEUMONIA…read moreSHE CONTRACTED AT THIS FACILITY. When I picked her up she was skin and bones and her eye was crusted shut. I'm talking 10 days of eye crust - no effort was made to remove. I thought her eyeball was missing because it was so covered in crust. The worst part about this situation is that I was available to pick her up FOUR days earlier had they alerted me to her declining health. Instead she was so skinny and SICK when I picked her up that she had to be hospitalized for the weekend. I essentially paid $1000 for them to board her to neglect her to now be responsible for a $8k vet bill. BUYER BEWARE. DO NOT SEND YOUR BELOVED PETS TO THIS FACILITY. My dog is now home with a feeding tube and still very ill.

What an awesome establishment. From the staff to the owners we had a great experience. We boarded…read moreour dog there for 3 days and they took such great care of him. Very clean and organized place. We will always choose this place over any other. Will recommend all our friends and family. Thank you all:)

I rescued a house sparrow when she was approximately seven days old. I claimed her as a pet and had…read moreher examined by a veterinarian, who provided a written report. The examination confirmed that she was healthy, although she had a broken left leg. The veterinarian stated that this injury would not affect her normal quality of life in captivity. I was also informed that house sparrows are legal to own as pets in California. From the time I rescued her, I hand-fed her every day from approximately 6:00 a.m. until nighttime and personally cared for her until she was one month old. During that time, I raised her as my pet and developed a strong bond with her. I later sought a second opinion from WildCare in San Rafael, which offered free veterinary care for my sparrow, Ducky. They assured me that Ducky would be returned to me after the examination. When I brought Ducky in, they asked what I planned to do with her. I clearly and repeatedly confirmed that I intended to take her back because she was my pet. Cate Mason informed me that the examination would be completed by that evening or the following morning. After receiving no update, I sent an email that evening requesting information about Ducky's condition. WildCare then called me and stated that Ducky was malnourished and unhealthy and therefore had to be euthanized. I told them that this was not true, as my own veterinarian had already examined her and confirmed that she was healthy. I asked them to return my pet to me. They replied that they would first contact my veterinarian. After I contacted my veterinarian and participated in a three-way call with WildCare, they informed us that they had already euthanized my pet, Ducky.

This review is the day after surrendering a blind fledgeling songbird, the third wild animal I've…read moreinvolved Wildcare with. My intention is to inform others of what I did not understand prior to surrender, that, in my opinion, is the difference between life yesterday and death today. Anytime a wild animal is found in distress, or in a distressing situation, there are many factors to consider, and in this case my only focus was on getting the bird to Wildcare as fast as possible. Had I known then what I know now, I would have considered Wildcare policy and decided to care for the bird on my own - understanding that this is of course no guarantee of saving the birds life. Yesterday the fledgeling finch clumsily landed by me as I was walking on a fire road used by mountain bikers. It's of course unusual for any wild animal to come close to a human; I observed and protected it as bikers went past and eventually picked it up. She did not have eyes, and there were no signs of injury - perhaps born without eyes. I looked up and saw lots of bird activity, so had a good idea where her nest was. Obviously her blindness is not feasible for surviving in the wild, so I took her home and called Wildcare after-hours explaining her condition. I made clear that I assume Wildcare will evaluate her, and if she is otherwise healthy, return her to me as I am willing to care for her needs longterm. The Wildcare volunteer, nor anyone else that I communicated with since then, corrected my assumptions that she could be returned to me if otherwise healthy. Marin Humane came and picked her up for the night, saying that Wildcare "loves" unusual cases such as her missing eyes - I felt optimistic and grateful. I made sure to repeat my willingness to care for her longterm this morning on Wildcare's voicemail - I understand messages can get lost from one person to another. Before calling me back Wildcare euthenized her, saying during our call that their intention was to give her the best life. This type of limited hangout languaging meant to purposely avoid the truth is the greatest wrong to me. If their highest priority is for a bird that is not in pain or suffering to be alive, they'd have let me take care of her. They took her life because her need for human care to survive longterm falls through the cracks of legality, and this is what I want them to be honest about...but they won't, so here I am. Given all of the times I stated my desire to care for her post evaluation, the least someone could have done is say that wild animals are never released back to a human for longterm care. The first animal I surrendered to Wildcare was a baby chipmunk with an infection. They told me he was a vole and euthenized him, saying that they did not have the staff needed to supervise him overnight. A few months ago I surrendered an adult bird with a neck injury who asphyxiated itself after eating in their care. Both of these cases were out of my realm of ability to care for, and I was also empathetic towards Wildcare's limitations. But yesterdays fledgeling was well cared for by it's mother, and had an excellent chance of survival longterm with care that I could have provided.

We adopted a kitten from PetPals about 2 months ago. We named him Smidgen but we call him Smidge!…read moreShannon, the founder of PPP really knows cats and has great empathy for them. Smidge was fostered before becoming available for adoption and he is the most relaxed and socialized cat we've ever adopted and gets along great with our other cat, too. Shannon sent me current photos and updated us on upcoming arrivals. If you are thinking about adopting, talk to her.

Skip this place. When a representative of Petaluma Petpals emailed me back and told me that i was…read more"not a good fit" i just wanted to cry because my application was so stellar. I do work during the day but i have so many relatives in my neighborhood and there are a wealth of dog walkers and sitters in the Novato area i thought for sure i would be able to adopt. Nope. Sorry. I informed Petpals that i had to work to pay for dog food and my mortgage but it seems that the magic word is I WORK FROM HOME or I'M RETIRED. This does not seem to be fair to normal people that need to work. The little dog i wanted to adopt would have been the luckiest dog in the county and would have been treated like a little prince had they given him to me. NEXT TIME, do not become prejudice of us normal, working folks, because we have a nice warm place for a loving animal, good food, fun dog walkers and we have a place in our hearts just waiting for you.

Great pet store Helpful…read more Sandy is very knowledgeable many supplies very nice and friendly can get your dogs teeth cleaned a couple times per year all around great place

We saw pet cottage as we were passing by and decided to stop by. We wanted to look for something…read morefor our cat's birthday and got a handful of toys and a pack of puddy pops! Thank you to the staff, especially Jennifer for the help! Very friendly, very helpful! Planning on stopping by again when we're in the area, highly recommend!!

Animal Fix Clinic is simply the best. I have three cats, and I brought all of them here to be…read morespayed/neutered. Every experience has been smooth, professional, and reassuring. The staff is incredibly caring and truly takes the time to make sure both pets and owners feel comfortable. What really stands out is the level of compassion and dedication they show. I've also volunteered here, and seeing firsthand how gently and attentively they care for every animal only confirmed how special this place is. They go above and beyond, not just in medical care but in how they treat people, too. Their services are affordable and provide tremendous value, especially considering the quality of care you receive. It's rare to find a clinic that combines professionalism, heart, and accessibility so well. I highly recommend Animal Fix Clinic -- and if you're able to, consider donating to support the amazing work they do for our community's animals.

If I can give 100 stars, I will. They saved this little under age pregnant kitten from my…read morebackyard. I brought her in for spay surgery and found out she had a rare and critical condition. And the clinic didn't abandon her and able to proceed surgery and took extra care to save her. For just a little extra fee on meds. The staff is super nice and friendly. Thank you again Dr Goh for your help and kindness.