We're so glad we came to DNA for our complex suspension swap on our van. Their ability to execute…read morethis project and identify collateral issues paid off in improving the ride of our van. Communication was stellar from the start and pricing was very competitive. As San Rafael residents we couldn't be happier to finally find a shop we can trust & support.

I brought my car in for repair work after an accident, and while that portion was completed, the…read moreoverall experience was frustrating and poorly managed. Once my car was transferred to the auto body shop, it became a completely separate system, team, and process--and the two sides clearly do not communicate. This disconnect caused confusion around payments, delays, and unnecessary out-of-pocket costs on my end, including having to pay $700 for a rental car that I originally was told I wouldn't need for that long. I was told my car would be dropped off in Novato once I made a payment. I paid the auto body shop, but the repair shop had a separate payment link that I couldn't access from my phone. I showed them the issue in real time, but instead of helping or offering another way to pay, they dismissed it and said it "worked fine" for them. Because of miscommunication between their teams, my car was not actually in Novato as promised, and I had to wait around for them to figure it out, which caused even more delays and inconvenience. On top of that, the person I was dealing with refused to call and help coordinate getting my car released or delivered until I paid through their system, even though their payment link was not working properly for me, which delayed me further and resulted in additional out-of-pocket costs due to their poor communication. No one took ownership of the situation, and the staff was rude and dismissive throughout the process. While the repair work itself may have been completed, the experience across both businesses was disorganized, unprofessional, and lacked basic customer service. I would not recommend.

They fixed a transmission issue that the Ford dealership tried to fix THREE times!!!…read more And they replaced my rotors and brakes for a reasonable price! 10/10 would recommend

These are good honest people who do a great job! Couldn't recommend them more. Quoted me $1,200 to…read morereplace the brake pads and ended up charging me $600 because the job was easier than they thought.

Scott and his team are honest, thorough and underpromised and overdelivered. The 1st time I came…read morefor an estimate and his was the best of the 3. Price, honesty, timeline and a positive experience with other staff. The other guy, I wish I could remember his name. He was helpful and resouceful beyond my highest hopes. I recently came for an oil change and brakes. High rec for Scott and Novato Auto Care. Support small, local business. This one has honesty, integrity and hard work.

Scott is an honest and hard working mechanic who gets thinks done and communicates well.read more

The mechanic you always dreamed of finding…read more I can't stress enough how much relief I feel, knowing that there is a shop I could take my car to with full confidence that my best interests will always be held as a priority. I took my car in years ago and was so impressed with their honesty, integrity, and quality that I had my entire family switch mechanics for the first time in decades. Not only do they not overcharge you, but they go out of their way to ensure you are aware that more affordable solutions can be possible or that no work may be required at all. In a world where you're unsure whether or not your mechanic is pulling a fast one on you, you can finally put your guard down at Northgate Automotive. The appreciation I have for how they operate runs so deep that when I realized I hadn't already written a five star review, I came back years later to ensure I gave them their flowers. If are this deep in the reviews, trying to find evidence of an Auto Shop that will treat you with respect and dignity, circle this review with the red pen. Once you find the right mechanic, you never look back.

northgate automotive was super helpful in fixing minor things with my former daily driver, a toyota…read moresienna! for fixing these minor things they were of very good value, far less than what you would expect at the dealership for the service requested- they make sure that your vehicle is running in tip top shape!

They did repair on my Lexus NX , replacing the power arms of the hatchback door. I'm happy from the…read morework but I got charged "arms and legs " A lot more compared to what the deal would have charged me . This is not Right . Yoram ,

Fast and fair service. Excellent on explaining and prioritizing our service options and…read morerequirements.

I had an excellent experience with D & K Collision Repair Center and can't recommend them highly…read moreenough. Francisco and his team did a phenomenal job repairing my 2011 Chevrolet Silverado after it was hit in a parking lot. From the very beginning, they operated like a true first-class shop--professional, organized, and clearly experienced. They didn't just handle the repair; they also walked me through how to deal with the insurance company, helped set up a rental car, and made the entire process smooth and stress-free. The communication was outstanding from start to finish. I always knew what was going on, and the work was completed in a timely manner without cutting corners. The final result exceeded my expectations--the truck looks great. Before choosing them, I asked a few local mechanic shops I trust here in San Rafael for recommendations, and more than one pointed me to D & K. Now I understand why. While I hope I don't need collision repair again anytime soon, I wouldn't hesitate to come back if I did.

Highly recommend!! Someone hit me and the insurance company was a nightmare to deal with along with…read morethe other body shop I initially went to. Found D & K due to their excellent rating and reviews. Daryl helped me and was a godsend. Every step of getting my car fixed was a nightmare and then I found D and K. I cannot recommend them higher. They are great with communicating and made a miracle happen in getting my car fixed before my lease was up. If you need a reliable body shop that has excellent service please call Daryl. Thank you guys!!!

My Tiguan needed an oil change and an inspection, and knowing nothing about the local options, I…read moredecided to go with JP Motors. And I definitely hit the mark with that decision. The mechanic, JP, is knowledgeable, friendly, and really cares about doing a thorough job and getting the best possible result for his customers. He takes the time to explain things, both before and after he takes care of your car, and is happy to answer any questions you may have. The service is professional, thorough, and surprisingly quick. The prices are fair, and the shop itself is absolutely spotless and well organized. I was very happy with the whole experience and can recommend this shop 100%.

Every business should be this organized and well run and every auto shop should be this clean well…read moreorganized, and well run. I am beyond impressed with JP and his shop. I arrived early for my appointment and he came right out ready for me. The smog check and paperwork took less time than any other place I've been to. She has a special for Yelp, so mention Yelp when you book your appointment. His work is by appointment only. The price is very competitive.

I have been taking my Lexus LS 460L to Steve's for many years, and the service has always been…read moreexceptional. More importantly, Steve is someone I trust. He is honest, fair, and consistently provides high-quality service and repairs. In an industry where it can sometimes be difficult to know whether a recommended repair or service is truly necessary, Steve stands out for his integrity. He takes the time to explain what needs to be done, never recommends unnecessary work, and charges a fair price. His knowledge and expertise with Japanese cars are outstanding. A couple of years ago, when it was time to buy a car for my 17-year-old daughter, one of the first things we did was ask Steve what he would recommend. We trusted his advice and ultimately purchased a car based on his recommendation. After many years as a customer, I can confidently recommend Steve to anyone looking for an honest, knowledgeable, and highly skilled automotive professional.

Fantastic, the gold standard. If all businesses were like Steve's Auto care the world would be a…read moremuch better place. Honest, efficient, reasonable repair costs, thorough, and did I say honest?!! Wish there was a Steve's for German made cars!! Thank you Steve for your excellence- we have all noticed!!!

I just had the most pleasant experience with the team at Japan Auto…read more I brought my truck in to see if they could diagnose a problem that I couldn't figure out on my own. They asked a lot of good questions and listened. They took it for a drive and threw it on the rack. They actually spent a good deal of time on it. They solved part of the problem on the spot and are working up an estimate for a fix that needs to happen eventually. Super honest and knowledgable with no pressure. I like these guys!

Japan auto was great. They had clear communication, delivered as promised, and were friendly to…read morework with.

These guys saved by bootie. Fair and fairly priced, they came through for my family when we had a…read morereal crisis.... With a Jaguar no less! They will have all of my business from here on out. Thank you Marcam motors

My Volvo XC90's AC gave up right as summer hit, blowing warm air like it had personally given up on…read moreme. I brought it in and got fantastic service -- clear communication, seriously knowledgeable techs, and the car was ready exactly when promised. No upsells, no runaround, just honest, expert work. Eaven was amazing and restored faith in keeping older cars running with good old fashioned honest service.