ZERO STARS. Let me share my experience with Marina. It has been a complete nightmare. Two weeks ago I purchased a 2018 Jeep Compass after being assured up and down that the vehicle has been gone through and minor wear and tear repaired. They went as far as having a manager sit down and spew bullshit about being fueled by integrity while trying to sell me a $1000 ziebart package I'd already refused over and over. They made sure to tell me multiple times the brakes had been replaced all around and that they would fix minor cosmetic issues (not all of the cosmetic issues were repaired, but whatever I guess). Upon delivery of the vehicle, all seemed fine until exiting the off ramp from the expressway heading home. The car had an awful shake when braking from a high speed. When I reached out to my salesman, he was helpful, but still adamant that the brakes and rotors had been replaced. I drove it two more days and needed to bring it in for service. All four rotors were warped and replaced. So they were not replaced and I was deceived. The day after I picked up my vehicle for the brake repair, the check engine light came on. Funny part is, under the seat I found a printout for a NYS inspection where my car did not pass due to the same check engine light for an evap code. This means they cleared the code to make the light shut off so they can flip the car. That's slimy. The service dept offered to come pick up my vehicle as a courtesy because of the previous issues THEY LIED ABOUT and to have it repaired. They got to my house to take the car and neither driver could drive a manual transmission. They left and sent another pair of drivers who ultimately took the car. It was repaired within 24 hours which seemed great, but then I was advised that no one could drive my car back to be as no one in the dealership can drive a manual transmission. How is this possible?! This was at 3 pm. I was told I would get a call back to let me know when my car would be brought back to me. No call. No one called by 5pm so I headed to the dealer which is a 30+ minute drive from my home at this time due to traffic. I arrived at the dealer and they are closed. I am now without my car and have no way of getting back to the dealer until at least Monday. I'm going to be inconvenienced without my car with my two kids for the weekend as they would rather leave early on a Friday than make a phone call to let me know to come in before they close. This place will do and say anything they can to make you feel good, but they don't care about anything more than doing what works for them while making a quick buck selling cars that are not road ready. read more

(Disclaimer: All new cars purchased from Marina have good reviews, and all the negative I've seen were people that purchased used) I purchased a used car (2010 Nissan Rogue) in June 2017 and have never had more headaches with a car in my life. My first red flag should have been that they were extremely eager to sell me an extended warranty. After 3 refusals, and them continuing to sweeten the deal - I decided to go with it. Thank God I did, the car has been an absolute nightmare. It was in the shop 3 days after I bought it, and the warranty company called to say, was it in this condition when you test drove it?? Their service dept is equally frustrating, even with the majority of repairs covered under warranty, I typically wait until I have more than 1 concern to make a visit and on multiple occasions, they only address 1 concern and completely forget about the other reasons for the visit. I have had the car in their shop over 2 dozen times for legitimate concerns that led to repairs. (Listed: Inner and outer tie rods, both sides. CV shafts, both sides. Botched CV shaft repair which jacked my entire transmission, got a new transmission. Wheel bearings replaced front and back, parts failed 6 months later and had to be replaced again. Multiple sensors, etc.) Moral of this story: Check dealer reviews before making a purchase. read more

Bait and switch BS. Sat for three hours with these clowns trying to land myself a new car. I had a price point I made clear. Normal dealership stuff of coming back with a price higher, me saying no, them coming back with a little lower, etc.., Finally got a price we could all agree on and I was thrilled! Absolutely loved the car I was getting. Then they went weasel on me. Suddenly, after I had committed, they could not get me that car for that price because the bank said I had poor credit. I do not have poor credit and showed them a credit report I brought with me. A lot of babbling about how a "real" credit report is different than...something. Wanted me to agree to take the car at 35.00 a month over what I had agreed to. Played more games and returned like heroes for getting the bank to come down to just 4.00 over my price point. Now you may think for just 4.00 a month - a total of just 240.00 over the life of the car financing - I would just sigh and say ok. They sure did. I did not. On top of all this I was told from the get go they would pay off my remaining lease (about 1,000.00) as part of our deal. How awesome! Except they weren't paying off anything, they just wrapped it into my monthly payments to them. Never returning to Marina. A once great dealership is now just a stereotypical ripoff joint. read more

This place is a fucking nightmare. Seems like they have no fucking clue what they are doing it has taken almost 2 weeks for my funding to get approved and I'm still waiting. I will say Debbie was very helpful in the title department. She seems to be the only one that grasp how things should be done. read more

Not sure if I could post a comment without a star so I added one. Bought a 2008 Hyundai Tiburon from Marina with 33k miles on it. It was supposed to have all the breaks replaced but they only replaced three ao I had to rake a day off of work and sit in the service center for two hours. Then after I put 3500 miles on the car I started having transmission problems. I called the dealership that day and mentioned lemon law and the service director, Alan Ault, told me if we kept talking on the phone that we would get into a fight and that I should get a lawyer. read more

Do you like bait and switch tactics? misleading ads? pushy sales men then come on down to marina in webster. We won't just lie to your face but our vehicles will be well above market value. Have a trade good we will wiggle the contact until we take it off your hands for free. At Marina dodge in webster your not just a customer your our prey. Unless that sales pitch sounds appealing avoid them like the plague. I went in for a vehicle in an ad which of coarse was not the real pricing they ran a hard inquiry in my credit without my permission proceeded to show me cars that belong in landfills not on the road. Went through the whole process aside from signing since hey they already hurt my credit score in an illegal fashion why not see how deep the rabbit hole goes. without my trade in the cost was 560 a month keep in mind the ad stated 260 for zero down payment so that's more then double. With my trade I the payment per month did not change. It has two stars because Richard DE Vito was apologetic and helpful. The rest of the staff were atrocious read more

Worst customer service ever!!! No one at the counter acknowledges your existence. I had to wonder around the parking lot in -20 degree weather looking for my car because they did not know where they parked it. I will not be back. read more

Horrible place. They give low ball offers for trades and come up with astronomical numbers for car prices. I wouldn't ever recommend going here. Straight up liers who switch deals a few minutes before picking up a car. If I could I'd give them a 0 star. read more

I really appreciate Michael Dilorenzo for helping me make a dream come true. He did everything possible to make sure it happen and made sure the car was perfect to drive away. Michael was honest and very helpful. I recommend if u going to buy a car from Marina Dodge ask for Michael help because he will make sure you leave with the car you want and won't stop until he do. Again I really appreciate Michael for everything read more

I worked with Will Weston I got outstanding service with him. He was new but had a large amount of knowledge of the vehicles and really made me feel welcome and at home in the dealership he really helped me through a stressful situation. I would definitely recommend working with him. read more

I will never purchase a car here again. My friends and family will not purchase a car here. The worst car buying experience for a first time vehicle purchase. Marina could have had a life time customer, and instead they have a life time detractor. Thank you for being pushy, rude, lying car salesmen. You are what give the rest of them the horrible reputation of being some of the worst humans to deal with. Can I give zero stars? read more

Buying a car is stressful enough but Marina has to be the 2nd worst experience I have had in my 40+ of buying vehicles. I started out there after finding a vehicle online that looked interesting. It's the only one that I even looked at there. I was told they couldn't even budge a dollar on the price and the salesman wasn't even going to make any money on it. (Really....you need to find another job!) I was driving a rental car from a dealership so I needed to buy a vehicle fast. I put a $100 hold on it over the weekend. I found another vehicle that was going to work better for me and was more affordable for my budget. I called and asked for my card to be reimbursed for the $100. I was told this could only be done by being there in person. REALLY??? It's 2018! Credit my account. I had handed in my rental car and had no way to get there. Also I'm about 40 miles away. I asked for it again today and the salesman said he begged and pleaded with the general manager, Lucas Rigby, and he said no. I have to come in there with my card. Too bad I didn't mention this dealership to other people BEFORE I went there. Both people said be very, very careful there. I'll be sure to spread the word. It's people and places like this that make "used car salesman" a dirty word. read more

My girlfriend just leased a Jeep Renegade from Marina and it was the perfect experience. They went head over heels for her. Not only giving her an amazing deal, but driving to Delaware to get the Jeep. We dealt with Richard and Charlie who were both amazing. The people that work there act like one big family, which made the experience that much better. Overall it was the best car buying experience I have been a part of. Will definitely be going back there! read more

I came in knowing what I wanted , I wanted a firm price , no back and forth with negotiations . That's why its a 4 star instead of a 5. I know business have to survive BUT... it needs to conducted immediately- No ONE LIKES TO BE INTIMADATED. That's the LAST thing you ever want to do. That's NOT being treated like family. This is a take away where you have the option to CHANGE it... or not. Negotiations were fair , lucky I am a banker and know how the biz works and I was rather at 93% of walking about the door. I love supporting local business , and I feel this would be beneficial to have a steam line negotiation DIRECT with the sales agent and not the financer. The sales person looses value when they have to keep running back and forth and THEY are your business... just going to throw that out there . Do what you will with it. Now my Sales rep was just amazing- down to earth , handled himself ,. caught my personality that I was not a proper man , I liked to be myself and I REALLY wanted that treated like family line. So far so good. I rolled out with a new 2020 Jeep , the rate was ok , even though I really had to fight hard for it. Jesus it was back and forth for quite sometime. I wanted to spend more time on features , but honestly I just wanted to get what I was designed to get and get the hell out as soon as I could. I missed the opportunity to ask about the Jeep , I read when I got home about things so I was able to order my running boards , auto door lock upgrade , radio alpine upgrade , and a car alarm. I will return because its a Webster business and I need to keep business pumping in a great community but honestly you need to listen to your clients making the complaints and make some changes. your people are cool . your FRONT DESK LADY needs to actually give a damn ... Seriously. Some polishing up and I can guarantee some better ratings. All and ALL I Love my Jeep , Its my first one and I always wanted one. I appreciated the service that Rob and Eric was able to do with what options they had. I will return again since I know what I am doing , but again ... some polishing is in order when ANYONE comes in to buy a new or used car. People may forget a name , but they never forget how they felt. Make time and effort your currency. read more

I was trying to find a dealership to diagnose my Chrysler Town and Country after it had some damage due to a fire. I called in the morning and was transferred to a line that continuously rang for quite awhile. Eventually, I was given the option to leave a voicemail which I did. I waited most of the day and never heard back. I tried calling several more times and the phone line for the service department continuously rang and no one ever answered. I decided to just take a drive there to speak to someone in person. I got there and the door was locked and the service department was not open. Their website says the service departments is open until 6pm on Wednesdays. The times listed on the door said Monday's open until 5:30 pm and Tue, Wed, Thursdays open until 7:00 pm. I called the main number and was told by a receptionist that the service department closes at 5:30. She seemed very surprised when I told her that the door said 7:00 pm. She said " Really? I was always told they closed at 5:30." Then I asked her if it was possible that no one was working in the service department that day since they hadn't returned my call either. She said they were all there today so there's no reason why they shouldn't have called you back. I told her that I would go elsewhere because I need to be able to contact and communicate with the service department that is repairing or diagnosing my vehicle. She apologized and seemed very understanding when I told her I would be going elsewhere. Sounds like she wasn't too surprised and after reading other reviews I'm not the only one who had issues. I will definitely be visiting a different dealership. read more

I found a great used vehicle and was under the impression I would be driving away the next day. Asked the salesman Carlos if he was 100% sure I would be approved multiple times before giving my down payment. He said; "..yes man manager would not have gave me these numbers if you were not..." However the next morning before picking up the car he text me to tell me there was a problem and I was not approved, and then tried to push a new vehicle on me a Mitsubishi Outlander that if I did a trade in I would get 4000 for it plus the 3000 down payment, and its brand new!(brand new junk). So I decline and proceeded to drive to the dealership to get my $3000 cash down payment back. When I got there I was told that not only I wouldn't get my cash back but a check and I couldn't get it until Monday, being a Saturday. I did ask to speak to his boss because I wanted my money back, so when speaking with the sales manager I explained I would have never gave the down payment if Carlos hadn't said he was 100% sure, and the salesman Carlos said; "I never said that" a straight up LIE. After exiting the building i was on my phone in my car and another salesman came outside and was staring at me and walking toward me as to threaten me. I know my credit is bad and this is why I was worried about the approval but like anyone else I wanted my money back so I can take it somewhere else to get a car.Now I was pretty upset, but even on Monday I was barely spoke to and that same man that was walking towards me saw me pull in and ran inside(assuming to announce my arrival). And I also had to wait an hour just to get the check. I will take my business anywhere else but here. read more

If i could make this 0 stars i would they dont even deserve 1 star! I bought a 2019 Dodge Grand Caravan GT over the phone due to the corona virus i was told by the sales person Juan Gonzalez they were letting him act as a floor manager but secretly make sales. This was a friend of mine so i trusted he was giving me accurate information. He advised me the van had not been in accidents for a certified vehicle could not be sold with prior accidents this was a lie the van had been in a front end collision. He told me they came down on the asking price online and this was also a lie. He told me my interest rate was a 5% and my credit score was a 797 this score of mine was correct but my interest rate was a 5.98 so much closer to a 6%. I was told he would send me the car fax over and over which was also a lie i was never sent anything (because he knew i did not want to purchase anything that had been in an accident) I then went in for my appointment and was rushed through because of the corona virus they were allowing me to drive around the block then come in and sign papers. His manager Chris Mael handed me paper after paper not going over any information with me just saying sign where it is marked yellow. I was told he gave me a discounted warranty with a 0$ deductible which was a lie, the salesman (Juan Gonzalez) dropped the warranty off at my home and put it in my mailbox and told me he drew a line through where i was supposed to sign because i was not home. i then sent the salesman all of the damage the van had on it including rust, dents, a falling off bumper and side front lower piece along with tons of dings and dents. I could see once i got it home the entire front end had been replaced and not even replaced or paint matched properly, i also advised the salesman i did not want to pay 400 a month for anything with any dents or rust i even went as far to say no paint chips and he assured me there were none which was a huge lie. He then got all of the pictures i sent him and said he was shocked and could not believe it had all that damage, he said he would have the service department call me to fix these issues. I got a call not from the service department but yet a different "manager" not the one i dealt with. He said they would not do anything and that i should have looked at all this for myself. I said i had texts with the salesman to prove all of these lies and he said oh well and then proceeded to hang up on me when i had my father on the phone as well so he could hear what i was being told since clearly i was taken advantage of. I have proof of all these lies i was told and instead of fixing the issues or buying it back and getting me something comparable with no accident like i was promised i got hung up on and disrespected after taking out a 34,000$ loan for a 2019 van with severe damage to it. I was also told by text from the salesman i had paint and rust covered in my warranty which i'm also finding out was a lie. Literally the worst experience i have ever had with any dealership and the worst customer service. I was completely taken advantage of and lied to and have proof of it all. I am now stuck for 7 years with a rusted dented piece of crap van with twin boys and a baby on the way which the salesman also knew. No honestly no loyalty to the customer and total lies because they knew they could rush me through a time i was in need of a larger vehicle because of the covid-19. I then called the body work man Chris myself and brought the van in and showed him all the damage, he said he would confirm with sales he was allowed to fix it all and i left the van to have the body work fixed and the rotors/breaks which were also absolutely terrible the entire van shook when i tried to stop i didn't even want my kids in the van. So now i think to myself well i still got the worst customer service I've ever in my life experienced i was treated like garbage by 3 different people after spending all this money with this company BUT at least they will fix the van. I pick up the Van and only one thing on the body of it was fixed where the rust was the rest was not touched the bumper is still hanging and the work that was done on the front end from the accident is still a hack job. Not to mention the man in the service department said the rotors were completely shot and he replaced them with new ones. So a certified Van was sold to me with lies of being in no accidents no paint issues no issues what so ever and this was all lies! My deductible in my warranty i still have not even signed was not changed to 0$ and all that was don't was one small fix to the body that was rusted and rotors so they could say it was safe. This company is horrible id never recommend them to anyone! read more

Clearly this is some type of scam. I found a car listed online I have called 4 times, emailed and online chatted. No one can give me a price. Tried calling again today. Was hung up on three times in a row. Be careful dealing if you so choose read more

First let me start by saying, our salesman Phil, was amazing. He was very knowledgeable, friendly and accommodating to our many requests. He sold us the perfect Jeep Patriot (which we are loving). We had a great experience with this location until the day after. Our bank card had been charge twice for our down-payment. My husband called early the next day and was greeted on the phone by a rude, and unapologetic employee. We were informed to bring the card back to the dealership. Not one, I am sorry, not just about the mistake, but about the fact we had to drive 50 miles there to have their mistake corrected. When my husband went into the dealership, the person there again was rude, and passed off the mistake on another employee telling my husband "he didn't do it". Not one, I am sorry for the mistake or maybe a nice gesture, since you are driving a total of 100 miles today to fix our mistake, can will fill up your jeep? Nothing. If you happen to shop here, double check everything before you leave, oh and ask for Phil. read more

My wife and I purchased a 2014 brand new Chrysler Town and Country back on September 30, 2014. Our salesman was great. Overall buying experience was good. We were also very impressed that we were to receive lifetime oil changes for free on the vehicle from our salesman. When he told us about this, I remembered hearing their commercials for "free drive right up lifetime oil changes" . The salesman went over the perk with us, and it was one of the deciding factors in purchasing from their dealership. It's convenient in today's busy lifestyle to have the lifetime service that you are able to simply drive your car right in for the service at a time that fits your busy work/family schedule as my wife and I have jobs in which are schedule can change last minute. Not having to worry about appointments seemed perfect for our lifestyle. Frequently in the past we would make appointments for service on previous vehicles only to have to cancel due to a change in work schedule/ or life schedule only to prolong it- sometimes much further in the furure. We also received free lifetime inspection which did require an appointment. We decided it was the right decision and purchased from the dealership. My wife took the vehicle for the first oil change after calling the dealership and asking where to head and how to go about the oil change. The gentleman told her just pull up to the doors and the technicians will guide her from there. She did that only to have a technician come out to tell her that they no longer do the drive up service and you need to call ahead. They were nice and professional and still performed the service. The vehicle was due for its next oil change, so one morning back in September, she called ahead 1st thing in the morning, but instead was told that we could not get our vehicle in for a WEEK! Both times she was told that it's the salesman telling customers inaccurate information that the dealership still performs this service even though they do not. With that being said, if you're considering purchasing from this dealership and that perk is one of the selling points convenient to you- reconsider. I was let down. I have many more vehicles to purchase over my lifetime, and I refuse and will never frequent businesses with poor integrity. read more

I found what I thought was a 'cream puff' 2005 Buick LaSabre Limited for sale at Marina---they spit-polished the car and it looked wonderful !! The selling price was $7000---but I couldn't find one ACROSS the USA selling So High...So I printed out a Edmunds/Kelly Blue Book price---and the highest I should be paying is $5500 ( options, mileage, condition, etc. ). The salesman offered the car for $5500---if I bought the car TODAY...I mentioned that I already printed out the AUTO CHECK report ( $27.17 ) and also made the nearest appointment with MY OWN mechanic---which was six days away. I asked to wait until then, with the condition that they could sell the car ( I wasn't going to put a deposit down ). They agreed, AND even let me have the car overnight ( my mechanic opens before Marina does ), which I thought was MIGHTY NICE of them. I already knew the power moonroof/sunroof didn't work, along with one turn signal...and the brakes were a tad mushy & the A/C slow to cool. My mechanic found a fist-sized hole in the FRAME, right behind the engine---and the Inspection was IMMEDIATELLY OVER---he couldn't put a passing sticker on the car. All the other mechanics shook their collective heads in disbelief that this car was polished Up---without being Inspected First...like putting Lipstick on a Pig ( no offense to the wonderful animal ) and even offered for sale. I went back to Marina, and they said that if the car has Frame Issues---it's automatically Unsellable. VIN#1G4HR54K85U139399 is a $7000 nightmare for an unsuspecting victim---I spent $27.17 for the Report ( which showed nothing Wrong ), and another $48 for my own mechanic---$75.00 down the drain---OR, was it the BEST $75 bucks I've ever spent ?? read more

Well I will begin by saying, I have never felt so bad after leaving a car dealership in my life. Yes they are the reason that most people hate car salesmen. The minute we walked in, the vibe was weird and impersonal. But we were on the white board as "V.I.P." guests. Apparently they think VIP stands for very ignorant people. The salesman by the name of Alex Cavallaro began by asking us about the car we were interested in as he was attempting to find it on the computer. We told him the year and make etc. Within the first 2 minutes (no exaggeration) he asked the year of the car 3 times. Then on the way to his desk we had to repeat how we located the car, after already telling him. This to me says he was obviously not listening. He was looking around the whole time we were interacting with him. He would not make eye contact. It seemed as though he was hyper (A.D.D or worse thoughts went through my mind) just a terrible disingenuous feel about him. But then again how many of them are really genuine right? He proceeded to do paperwork (after telling us the price of the car, which was like 900.00 more than we saw it advertised) We showed him the ad on our phone and he was oh so surprised as if he had no idea, whatever. He then asked us to sign papers so he could run a credit check and give him money as a deposit. All before we even got to go anywhere near the car. Why would we want to even start a process and give you money before even knowing if we liked the car, wtf? Once we got through all that, we get the finance guy (wish I could remember his name) come to the desk and start to negotiate interest rates. When we were discussing this, he got quite defensive at our negotiating, talking over us and arguing semantics about credit scores, financing etc. talking in circles about things that had no relevance to our situation. I was so beyond frustrated that I just said, "what does all that have to do with us,can you just get to the point please. To which he ignored me and kept talking. I stood up and was ready to walk out due to my extreme frustration. I was done. Then the finance guy gets up and Alex came back. He sits down and says the bank is closed now anyways so we will call you tomorrow and handed us a business card. Do I have to say, we never got a call back which was fine because I would never have gone back into that place or dealt with them ever ever. I would pay more money for the same car somewhere else before giving them my business. So the next day we went to Castilone Dodge in Batavia and left that day with our car and a much much better experience. Still gotta watch out but over all, miles above as far as car buying experience. I cannot express adequately on this review just how badly we felt when we left Marina Dodge in Webster. We were treated like insignificant, ignorant people that they thought they could cheat/scam. Well jokes on them cause Castelone got our business. read more

I purchased a car back in 2015 I am a first time car buyer, They ripped me off big time. The salesman lied to me and over charged me ! Very pushy and rude. I now am stuck with a 2009 Honda accord that is worth less now then what I'm paying on it. I also get free oil changes since I'm in this VIP program. I went to get an oil change at the service department and I asked them to add the windshield fluid and check the tire pressure, they didn't. I noticed when I got done with the oil change there was no added fluid and the tire pressure light was still on. How can I be certain that the oil was even changed, it could be the oil that I had in there all along. I think they are very unprofessional and don't care about the customer. The service manager told me that the mechanic would be fired for that, but who knows you cant believe a word they say ! I wish I never bought a car from them. Don't waste your time even going ! I called the owner and he acted like he didn't even care. He was making excuses for his staff saying "maybe they were busy" That doesn't matter its his job to do what he's supposed to do for the customer, That's a nasty unprofessional thing to say ! Never will they get my business again !!! read more

A week ago I went to buy a truck at the used car outlet. Found one I liked and could afford. Made a deal and set delivery date,Obtained insurance and check from bank,only to be told car will not be ready for agreed upon delivery date. Labor day weekend is upon us. First vacation I have had since last year.Now i sit with no vehicle.....to be continued read more

We've purchased many vehicles from the Marina dealerships. Love their attentiveness, service, and pricing. Highly recommend.

Let me start out by saying our sales person was very nice and found a truck for us that had everything we wanted in it. But it all goes down hill from there when we started negotiating price there was a charge of about $2500 that didn't make sense to me and the sales person couldn't not explain it so he went and got the finance manager and he just said "it's a standard fee." That wasn't good enough for me thankfully and I wanted to know what it was for, surprisingly he wouldn't or couldn't tell me. "It's nothing just pay it" he said. At this point I started to get irritated and the owner saw and came over to help. This was a mistake I asked him what it wasn't and even the owner couldn't explain it to me, since he didn't know he became rude and some other words I probably shouldn't say. Just like that a $50000 sale walked right out the door and I'm never going back. Don't ever shop here they steal your money. read more

marina dodge in Webster are thieves and scam artist sold my father a car for 7,000 never got bill of sale said they would mail it never did now claim he owes 10,000 notice a lot of people are complaining about getting scammed or misled or straight lied too I'm not going to take it lying down going too try to pursue legal action also going to contact the better business bureau don't know what they can do though also going to contact the local news stations enough bad yelp reviews they might help other unsuspecting people if you would like to contact me too help pursue these matters maybe we can stop it from happening to other unsuspecting patrons would appreciate any and help possible or suggestions email me smithwess71@ gmail.com unless you work for marina dodge Webster I will consider that a violation of my privacy. read more