Really happy we found this company. Our unit was leaking and I had gotten a quote from a different…read moreAC company quoted $1,200 and 1-2 hours of work. It felt high, so I got a few other opinions. Express quoted 600-800 but I really appreciated how genuine the owner was about the work scope, so we had them take a look. it ended up being 780 plus tax so 835, which is outside of the quote but not unreasonable. and obviously 50% cheaper than the first company. These people seem trustworthy and I would recommend them.

If my husband were still alive to advise me, I would have used a credit card. I would have asked…read morefor a written guarantee. I would have asked for pictures. But I was cold! And the company, Express Refrigeration Heating and Air, had great reviews! They offered to install a new part for my non-working gravity heater the next day at $3,700.00 and orally guaranteed it for 10 years with the promise of a fix for two years after the installation if anything went wrong. Shivering, I happily accepted the word of the technician. I am repenting in leisure. When the work was done, and the technician, Zack, told me that, if I wrote a good review on Yelp, they would pay me $25.00----in the form of a gift certificate to eBay, Amazon or an online company of my choice---I got a different idea about all those great reviews. The heater stopped working 6 months later. Fishing out the invoice, I saw there was no written proof of a guarantee. I took the tech at his word and hadn't checked. Again, I was cold! When, after many calls and an email, David dispatched a second tech from Express to assess the problem, he told me that water was dripping on the new part and that the water had ruined it. He charged me $80.00 for coming out, saying the failure was my fault. None of this was written down. The technician said he could get me another part for $3,700 or install a different heating system for $15,000. Either way, he said, the $80 would be applied. Now the nickel drops. The dawn breaks, and I hire an inspector to tell me whether there is a leaking pipe that I need to repair. The inspector told me there was nothing leaking on the new part, in fact there were no water pipes anywhere near the furnace, only gas pipes. He also said that the technician had installed a red bypass wire, a temporary fix at best. So this review. To alert others. 1. Ask for a written guarantee. 2. Use a credit card so you have recourse. 3. Read the invoice before you sign. 4. Ask to see a photo of the area. 5. Do the opposite of what I did. I'm still cold. P.S. to Cassandra, business mananger, who left a note after this review. This is not a mistake. My invoice number is 4623 and I saw Zack on November 4, 2024. I saw the second technician May 30, 2025. I am happy to talk to you. My phone number and private name is on the invoice. If you are unable to find the invoice, send me your email and I will quickly email it to you.

My A/C went out Saturday night. I called Stay Cool Sunday and set up an appointment for Monday…read more The problem was my condenser fan was old and broken. He went to his warehouse, got the part, and 3 hours into our appointment all was running well. I appreciated getting it fixed the same day!!! He was pleasant to work with and so was his office staff. Thank you!!!

Amos was very communicative and timely when he came to check out our hvac system and condenser. He…read moregave us a lot of options and was very upfront and honest with the issues and pricing. Highly recommend!

Very friendly and thorough, gave instructions about how to make system more efficient, gave advice…read moreabout possible change in system but it wasn't a sales pitch.

Great, friendly, reasonable service. Good advise for future needs. Plan to continue using service…read morein the future.

When your AC breaks in the middle of LA's hot summer it gets sweaty. Decisions need to be made…read more Thank you to all the businesses I bid this project to, I appreciate every response. Pioneers Heating & Air came thru at the end today to handle the job. We are now cool and happy vibes. Life is back to normal. Israel was calm, curtioues, understanding and fast. We discussed the repair cost and optioned for extras at the end. The issue was that this old AC needed two components to continue its life span. I recommend this company hands down. Not feeling the heat anymore! Thank you guys.

Very disappointing and unprofessional experience -…read more I had a very disappointing experience with this company. I felt the technician significantly overcharged me. He did not clearly explain what the actual issue was or exactly what had been done to fix it. What concerned me even more was that I was not given a reasonable opportunity to verify that the repair had actually worked. I asked to let the AC run for some time so I could confirm that the issue was truly resolved, but the technician would not give me that time , not even 10 minutes. Instead, he aggressively demanded payment immediately, before I could even confirm that the repair had worked. He told me that if I did not make the payment on the spot, he would undo the work that had been done. Given his tone and the way he spoke to me, I felt intimidated and concerned that he might make the situation worse or damage something further. The lack of transparency was also concerning. He asked me to make the payment without sending an invoice. I specifically had to ask for an invoice. For a repair service, I would expect a clear explanation of the problem, the work performed, and the charges without having to repeatedly ask. The situation was especially uncomfortable because I was not physically at the property, since it is tenant occupied. I felt that the technician took advantage of the fact that I was not there in person and repeatedly pressured me to make the payment. I also asked to speak with someone from management, but I was not allowed to speak with anyone. Overall, this experience left me feeling extremely uncomfortable and taken advantage of. The aggressive payment demand, lack of clear explanation, refusal to give me time to verify the repair, threat to undo the work, and lack of transparency around the invoice were all very concerning. Based on my experience, I strongly recommend staying away from this company and considering other options.

I worked with Milad. He was exceptionally polite and came to the house at the time he said he…read morewould. He handled the job quickly and efficiently. Nice touch: I just moved in and installed new carpet upstairs. Milad had the self awareness to remove his shoes. Thanks for that.

I had a thermostat issue that was caused by a bad install from someone I hired on TaskRabbit, and I…read morewas expecting it to turn into a whole ordeal. Milad came in, took a quick look, and figured it out almost immediately. It ended up just being a blown fuse, and he had everything fixed in about 5 minutes. What I really appreciated was how straightforward and honest he was. No overcomplicating things, no trying to upsell anything, just got it done and explained what happened. Super solid experience. I would absolutely call him again if anything comes up.

Technician arrived on time. Troubleshot the issue and corrected the problem. The price was…read morereasonable. The service was excellent.

They no showed on me, no call, nothing. My guess is it was too far for them since they are up in LA…read moreand Yelp is too deficient to geo fence quote requests.

Stan came out the same day and fixed our AC. He was very professional and was a pleasure to work…read morewith!

I reached out to these folks on Monday night when I realized my AC unit was having issues. They…read morecame out on Tuesday afternoon to diagnose and repair.. and realized that my unit was just too old to try and repair and that it would be more worthwhile getting a new unit. Alex sent me various quotes to repair and replace, and I ultimately decided to replace the whole unit. They were back out on Thursday morning, and worked tirelessly for 12 (!!) hours. This is after they realized that the ducting also had issues and needed replacing, which added an extra handful of hours. Alex and his colleague was professional, polite, respectful and extremely hardworking. They paid close attention to detail and left no issue unturned. I highly recommend these folks and would work with them again. Thank you Alex and team!

Had a leaky minisplit. Rob came out 2 days later and was very thorough servicing the unit. Took the…read moretime to really explain things and walked me through everything. Great guy and company. Will definitely be using ATA again. Good value too.

i had a great experience with ATA heating and air conditioning! leo came out to repair my AC system…read morethat stop working. he diagnose he system in minutes and was very professional and knowledgeable. he explained everything clearly, answered all my questions, and made sure everything was running perfectly before he left. it's rare to find such honest and reliable service these days. i'm very confident and happy with the service and i had good experience with this company.