MarineMax Review - Top-Notch Service All Around I can't say enough great things about MarineMax! From the moment we walked through the doors, the entire experience has been fantastic. The sales team is knowledgeable, friendly, and genuinely focused on helping you find the right boat without any high-pressure tactics. They really take the time to understand your needs and walk you through all the options with patience and expertise. What truly sets MarineMax apart, though, is how much they go above and beyond after the sale. Their events staff puts on some of the most fun, well-organized gatherings you could ask for--everything from docktail parties to on-the-water adventures. It's a great way to meet other boaters and really feel part of the community. And when it comes to maintenance, the service team is just as impressive. They're responsive, thorough, and always willing to explain what's going on. Whether it's routine work or a last-minute issue, they've consistently taken great care of us and our boat. If you're thinking about buying a boat or just looking for a community that's passionate about boating, MarineMax is absolutely the place to go. TEN stars across the board! read more

MarineMax - Norwalk - One of the MANY events they host - Boat Dealers Near Me - Norwalk, Connecticut

See all

We have now officially bought two new boats from here. Neither one was a small purchase so the fact that we came back here should speak volumes. The 2021 Searay Sundancer 320 that we just took possession of last week is simply gorgeous. The crew here is top notch - from Mark in sales, to Jameson in finance and Dave as the GM -- all consummate professionals who know what they're talking about and fun to deal with on top of it. Nice to find people who are friendly and like what they do. Makes all the difference in the world. They have been honest with timelines, pricing, and expectations from beginning to end. Covid has really thrown some serious bumps in the road, but they have dealt with them and us efficiently and practically. I highly recommend. read more

Very disappointed with the sales team, was told many false statements by Bryan and despite being told they'd have a boat ready for purchase ahead of the holidays and that not being true - we still pursued the purchase in earnest. Have never experienced such unprofessional behavior by a sales team member when number. Not sure if this is MarineMax or just an individual issue, but would proceed with great caution before investing a ton of time. read more

I have purchased a boat and maintain my boat at Marine Max. Great sales and service team.

I bought a boat from these guys .. 200g plus , stored the boat with them for 10 years est 10 g a year . In 2020 I asked them to do three things over the winter storage .. check a leak in my hard top , check one engine running off and redo cockpit Appolstery . I picked it up spring of 21 .. nothing done . When I complained I was shut out and when haul out time came I never received a form and when I called I was told since I was unhappy with the service ( lack of ) the prior season that they felt I was better off elsewhere . Thank you for taking the fun out of boating for me ! Note on yelp page under amenities .. it only says takes credit cards .. it's all they care about . Please buy your new boat anywhere else .. these guys don't give a damn about you ! read more

Unfortunately i could not give them a zero. Bought a boat with their promise to fix a very annoying alarm going off frequently which greatly reduces our ability to enjoy the boat. Four years later they FINALLY think they isolate the problem (yes, 4 years - not sure why mechanics couldn't isolate it sooner). Then after all that they said, "we're done spending time on your boat. get a new CO2 monitor at your own expense." Literally ignored their contractual obligation to fix it. I got a new CO2 monitor and the issue still exists! I will leave the expletives out but DO NOT TRUST THE GM!!! read more

I have nothing to say but great things about Marinemax, From the salesman to everyone at the service department, it's been nothing but pleasant experiences. Anyone who remotely mentions anything about boats or boaI tell them to go to MarineMax. read more

Got my dad his retirement gift from Mark and Jameson. They handled everything with top level service. I couldn't be happier. The whole process was simple and clear. Thank you for helping me make this happen for us. read more

I have bought two boats so far in my life. The first purchase came last year from Rex Marine and let's just say that result was having to look for a new boat or leave the lifestyle altogether, because the boat I was sold lasted 8 months (3 of which it was in water) - The second purchase was amazing and it was ALL MarineMax and Mark D. He was incredibly upfront, straight forward and most importantly didnt WAIT for me to ask critical questions, he brought them up. I have been there twice so far for questions and one important inspection. Their service team is also incredible - even drove up 10miles to see me at my boat dock and arrived in less than 30 from the call. I will not buy from anyone else - read more

The MarineMax Norwalk team is a cut above the rest. They are a no no-nonsense, very transparent company. The entire team is terrific. From the sales experience, to the business office, to the service team, just a wonderful experience. I cannot recommend them more. read more

If I could put a minus star on this marina I would...I was a loyal customer of this marina for years...actually the former marina owner...when marine max took over I immediately had an unfortunate experience with TJ, the service manager who was rude...I stayed because our family was friends with the general manager. Over the years the service manager and his team delivered worse and worse service culminating in a disaster scenario last year where they didn't repair work I had requested but said they did, charged me for the service, then said they couldn't fix it and to go elsewhere without returning any of the almost two grand they charged. At the end of the season I stored my boat elsewhere and serviced elsewhere. I was still going to use the rack service because they were cheap and I didn't have an issue there. When I called today to ask why I had not been sent my renewal for the rack they told me they gave it away because I didn't say anything when I took the boat out of the water the previous fall. I never once in previous years ever talked about renewing...they just emailed me a form. This place did zero for a customer who referred people even though the service stunk because of my personal relationship with the g.m. If they could do it to friends...what will they do to people they do not know??? read more