Revised review... I am very impressed with your professional…read moreresponse and reaching out. Your office has contacted me and Gus and I are looking forward to a meet. Again, sorry for my frustration and thank you for having a kind reply. -Julia

My neighbor has been using Two Paws Up for years, for his two Huskies. We started using them for…read moredoggie daycare, and couldn't be happier. Everything about how they run our business, is just perfect. If only every company did this great of a job -- the world would be a better place (now...can you get our dog to stop barking at the mailman ????)

Escondido Veterinary Emergency made a sad experience the best possible experience. I called because…read moreit was time to make that awful decision for my 16-year-old cat, her quality of life was not good, and I am sure I waited longer than I should have. I called Escondido Veterinary Emergency and spoke to the nicest lady on the phone who answered all my questions, didn't make me feel rushed, or bad about my questions I decided to wait another night and then I took her in after work and when I walked in the lady I talked to on the phone asked if she talked to me yesterday and I said yes. Her name was Brittany from the moment I walked in Brittany was so warm and sweet, said all the right things in my moments of sadness and took such good care and my and Lacey. When I tell you that she went above and beyond... she went above and beyond. She told me I was making the right decision, offered kind words and ice cream to Lacey. Brittany made such an unpleasant experience as pleasant as possible. Once we were done Cara came in and went over everything with me, I just can't tell you how impressed I am with both Brittany and Cara and their kindness. I wish anyone who must make this decision the best possible experience like this one I had. Thank you so much Brittany, Cara and Escondido Veterinary Emergency for being so kind.

My experience with this hospital was extremely disappointing, not only because my dog's condition…read moreworsened after the visit, but also because of the unprofessional way the situation was handled. I brought my dog in because he was panting heavily and seemed restless. At that time, he was still active and able to walk and run normally. After the examination, the hospital performed X-rays, blood work, and an ultrasound, and I was charged about $1,700. Despite all of these tests, they said they could not determine what was wrong with him. Even so, they prescribed antibiotics and discharged us. When we returned home, my dog's condition became dramatically worse. He stopped eating and drinking, became extremely lethargic, and within 24 hours he could barely move and was unable to walk on his own. I called the hospital and was told this was not normal, so I brought him back immediately. However, instead of trying to investigate what might have gone wrong, the hospital insisted that I would need to pay again just for bringing my dog back . The veterinarian suggested they could prescribe painkillers if I wanted. I explained that my dog had been walking and active when I first brought him in, and that the only symptom he had was panting. After all the tests and procedures performed at this hospital, he left unable to walk. Yet the staff still could not explain what had happened and continued suggesting additional medications. The most concerning part of this experience was the veterinarian's unprofessional conduct. When I expressed that I did not think it was fair to pay for another recheck under these circumstances, her attitude immediately changed. She insisted that my dog's current condition had nothing to do with their treatment. Feeling frustrated and unheard, I decided to take my dog home and seek another opinion instead of continuing treatment there. Later, my second veterinarian requested my dog's medical report from Escondido Veterinary Emergency. I learned that the report included details of the argument I had with the hospital and quoted my words. Including personal disputes with a pet owner in a medical record is highly unprofessional. Medical reports should document only the patient's medical condition, findings, and treatment. Recording and sharing personal arguments in a professional report can unfairly influence other veterinarians reviewing the case. As of today, Escondido Veterinary Emergency has not yet sent me a copy of this report, despite having paid $1,700 for the tests and procedures. I strongly encourage other pet owners to think carefully before bringing their animals here.

They never hesitate to get you in if it is an emergency and they always treat your pet with care…read moreand understanding. I would never hesitate to recommend this wonderful Vet and his whole staff!

Can't say enough nice things about this veterinarian hospital and staff. I have had to bring pets…read moreto them in dire situations. First was my big Maine coon cat who was having severe kidney issues. Dr. Bowdre and staff were so thoughtful and kind and with all of their recommendations he is still thriving today. About 10 days ago my 16-year-old rescue Yorkie was failing quickly. I'll spare you the details. I was treated kindly and respectfully at a time where I was truly heartbroken. The next day I brought her in and held her to the very end. I miss her a lot, and the other dogs mourned her. But what happened before all of that was what I want you to know. The vet-tech came in with a little silver platter. On it with a tongue, depressor coated in cheese-wiz and three Hershey's kisses. She had not eaten in three days, however, she lifted her little head and enjoyed her final treats. Chocolate, you say? Something I would've never given her, however, I figured this was her Thelma and Louise moment. That act of kindness and a little bit of a chuckle still warms my heart.