I rented this cottage on Chebeague Island in Maine for 9 nights in September 2009 for a Labor Day family party followed by a working vacation. The property was listed on the Home Away vacation rental site as having broadband and wireless internet and cable TV as a cottage amenities.
There were several problems upon our arrival. The house smelled very strongly of mold. The bedding was threadbare, and also smelled strongly of mold, as did the towels, causing problems for those guests with asthma and allergies. There was no internet access of any kind. There was one (sporadically available) TV channel. The vehicle provided for an extra $200 fee stalled repeatedly. In addition, the owner called me during my stay asking me to water the grounds, which I found rather surprising! With no internet access or reliable transportation, I was forced return home 5 days early.
I contacted the owner to discuss her deceptive advertisement on Home Away, and to ask for a partial refund to compensate for the lack of internet connectivity and a reliable vehicle. She promised to "review the situation" and get back to me. However, I have not heard from her since. I have not received a refund, and she has not returned my $200 security deposit. She also removed her original advertisement from the Home Away site, and they are currently investigating my complaint.
Needless to say, I don't recommend this rental! Nice view, that's about it. read more