We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

Power went out, thought it was an outage with SRP. Found out that my main breaker tripped. After…read moremuch head scratching, found out it was my A/C unit tripping, the main breaker no longer tripped and it was just the A/C breaker. Fearing the worst, gave these guys a call and he came out early Sunday morning and tested my a/c. Only 120v was coming from the double pole breaker (should be 240v). Everything with the a/c was fine. Popped the breaker out and put it back in firmly and everything worked fine! My house was built in the 60's so electrical maintenance is on the horizon. My unit is only 5 years old and now I know that if any issues continue, it's an electrical problem not an hvac problem. Thank you

Called Rubio because my heater was out. My usual guy diagnosed the issue but then disappeared. I…read moreknow it's AZ, but 5 nights without heat was not good. Elon came out same day, got heat working immediately. Ordered parts and came out for the final repair in 2 days. Knowledgeable, and uses technology to keep you, the paying customer, totally informed every step of the way. Recommended

Robert is very personable and down to earth. He really listens to what you're experiencing with…read moreyour AC system and tries to figure out exactly what the issue is. He doesn't try to tell you you need all these things that you really don't. For example, most AC companies won't fill refrigerant partially. They say you need to empty it and refill it all the way. Pricing is fair and honest. Much appreciated!

The biggest challenge my AC unit has is keeping my fat a$$ cool in this freaking hot desert. Robert…read moreresponded to my yelp message within 5 minutes and was at my house within an hour. He was very professional and very knowledgeable. He literally diagnosed the problem as soon as I showed him the unit and had the part to get it back up and running. He probably wasn't at my house 20 minutes and I had cold air again. Thanks Robert for keeping my fat a$$ cool!!!

We have a 3 year contract with Air Repair for our heating and air conditioning. They came…read moreyesterday and we're on time. Very courteous and efficient. They went into the attic and outside to ensure our system was working well. I highly recommend Air Repair

I'm not paid to say this, and I don't personally know anyone there, so this is an honest review. I…read moresigned up for their 5 year maintenance plan, and I'm very glad that I did. They come out twice a year, and make sure my AC and furnace are running the way they should so that I can prove to my home warranty that I have done 'seasonal maintenance'. These guys have never tried to up-sale me on anything, and they are definitely there to help the home owner. Any time I do need repairs done through my home warranty, I'll be requesting that Air Repair gets the contract. I will definitely get the 5 year coverage again when this one runs out. Best investment I've made for my house in a long while. Try them, and I promise you will feel the same way about these guys. Knowledgable, efficient, honest, and just good people.

Very friendly and professional. Honest pricing - no B.S. Offers a variety of services.read more

Fast, friendly, efficient and proficient without expensive price. Happy to…read morerecommend......................,.........,,,,,,,,,,,,,,,,

Great experience from start to finish. The HVAC system works perfectly, installation was smooth,…read moreand the seller was professional, responsive, and on time. Everything was explained clearly with no surprises. Highly recommend!

This company is amazing! Got multiple quotes for a mini-split and choosing AZ Insulation was a no…read morebrainer. They were professional, clean and there HVAC Installers take great pride in their work. They are very knowledgeable and also very kind. I will be using them for my HVAC service also couldn't be any more happy with them.

When we bought our house in 2022, we were under the impression that the HVAC unit was much newer…read more Finding out it was actually almost 25 years old was pretty jarring. Looking back, it makes a lot more sense why our electric bill kept climbing every month. The team came out and thoroughly tested our system's effectiveness and walked us through everything they found. They provided quotes for several different options--a package unit, a split system, and mini splits for each room in the house--and really worked with us to find what would best fit our needs and budget. At no point did we feel pressured into choosing one option over another. Our electric bill had gone from around $200 in April to $300 and then $350, and we knew that wasn't sustainable. Although mini splits were the biggest upfront investment, we decided they would be the best long-term solution for our family. We're already seeing the difference. Our average daily electricity cost has dropped from about $13 a day to around $7.50 a day, and our home is more comfortable than ever. The savings will add up quickly, and we finally feel like we're not throwing money away cooling our house. We're incredibly happy with both the installation and the service we received. If you're looking for an HVAC company that's honest, knowledgeable, and willing to take the time to help you make the right decision for your home, I wouldn't hesitate to recommend them.

Our ac went out and we were looking for a company, my wife got a recommendation for Hero ac, im…read moreglad we called, I delt with the owner, he was very polite,professional, and fast to get our ac up and running, we called thursday our ac was fixed and running by Friday afternoon not only that he got our motor replaced under warranty. Saved us alot of money, I highly recommend Hero ac for any ac needs. Ill be telling my friends so they get the great service I received.