I live in a condo built in the 1970s, and my AC unit up until August was the original, hobbled together with pieces from other units over the years, as told to me by my main contact at Opulent (Eric?). So it was about time that it died, but unfortunately it was in August and we live in the desert. Pretty much the AC unit is why I've bought a home warranty since I closed on the condo. As a result, Opulent was my "option" to take for getting a new unit + labor. Eric was super professional when I spoke/interacted with him. It was fairly upsetting though to be told that due to the national supply chain issues it could be weeks to have a unit available, shipped to AZ & ready to install. I called a few times to my warranty company during the first 10 days to plead my cause living the desert to speed up my cause. After ~2 weeks, I was told that particular day, my unit was scheduled to arrive and Eric told the warranty company he changed his mind on the style unit he wanted for my house... so that is 3-4 days I don't get back of not living at home. It would've been nice if he told me he changed his mind before doing so. Thanks to a family friend, my case was escalated to the top local exec for the warranty co. Got a call the Sunday night after escalation, from Eric that his team would be there Monday AM to remove and Tuesday to set up and finish install. Sucks that it had to be like that but it's not a luxury to have AC in the desert, it's a necessity. So frustrating to be jerked around between Opulent and my home warranty. If you have a warranty, see if you can get a way to avoid them. read more

Barry is the best AC tech/ owner ever! He came out to do warranty work on both of our units. We knew we had to replace them as they were 23 years old. Barry repaired them under the warranty, but we were impressed with his knowledge and customer service. When it came time to replace both units he gave us the best price, we told him what we needed and he gave us just that and did not start at the top of the line like other people do. We will have Barry and the Opulent team help us with our AC needs from now on. read more

Our air conditioner has been taking from 6pm to well past 11pm, to go from 84 to 80. that's not normal. it usually did 2-3 degrees an hour over the years I've been with it. The only other time I have had this issue, the freon was low and the unit froze over. literally, with ice. I wish I was home when the guy got to the house. He walked in, checked the temp coming out of the vent (at 11am, after it had all night to struggle to get the temp down) - looked at the thermostat (shown in image) and immediately started lecturing my wife that you can't ever get the temperature down to 69 degrees in the summer. The top number is the temperature it's set to all day. 77. It's done it with no problem through multiple summers, until mid July this year. The bottom number, 69, is what the HEATER keeps the temperature up to. I called to try and explain. He wouldn't listen, immediately told me he wasn't going to argue with me. Nothing I said mattered. The only reason I'm giving two stars, is because he was early. But right now I was told the company who picked them has to send them back out. I called them yesterday at noon and left a message. I've tried calling a few times and haven't reached a single human. Might drop it to one star, depending on how this plays out. I would never choose to have them come out a second time. edit: they never returned a call to my realtor, myself, or the warranty/insurance company. so THANKFULLY they got removed and we're going with someone else. dropping it to one star because this is completely ridiculous. At minimum, I expect an HVAC Tech to be able to read a thermostat correctly. best of luck to anyone using them. read more

This company was dispatched by our home warranty company. They came out 3 times for same issue, our AC blowing warm air. First visit he said it was the blower & replaced it. Called back within 2 weeks again by the home warranty company. Said nothing was wrong with unit. Called for a third visit again by home warranty company & this time said it was the Nest thermostat we have because it is causing the furnace to kick on at the same time as AC. I told him he was full of crap but he insisted I was & replaced the thermostat. Called home warranty company again for same issue & demanded another company to come out this time. The new company said the high pressure safety switch was bypassed & caused the compressor to go out. Picture below showing the capped wire. Called home warranty company & pulled pictures of unit prior to opulent AC working on it submitted by another company doing AC checkup. Absolutely a crook! Worst service I ever received not only did he not fix our problem & make it worse, every time he was called out he talked to us like we were idiots! I am not only giving him a bad review on Yelp but am calling the better business bureau as well! Notified home warranty company of the situation so they can remove him from their call list. read more

Opulent Air Conditioning - High pressure safety switch bypassed - Heating & Air Conditioning/HVAC Near Me

My home warranty company assigned them for a service call for my A/C in Arizona in the middle of June. Said if I didn't hear from them in 2 days, to call them. It is hot, so I called them every day and left a message. Finally got a hold of them and they said I need to call my home warranty and get someone else dispatched. I asked them if they should do that and they said no! Wow! Guess I got lucky, because with that kind of customer service, I wouldn't want them working on my unit! Makes me mad that home warranty companies always start at the bottom of the barrel with the companies they send out for service calls! read more

We have 2 properties under Home Warranty contracts. We have learned there are many companies that we would not request again. Now that we have found Barry with Opulent! Barry took the time to explain the issue and was always in communication on the status of parts and timeframe to complete the job. Being contracted by the Home Warranty company, we understand Barry is subject to their approvals and timelines and we feel he handles himself and his company well. Would highly recommend ! read more

Barry with Opulent was sent out to my house as a third opinion, by my home warranty company, and I was glad they did! My son is currently battling cancer and we have had our AC go in and out for the past 3 months; which has made for a stress that was nearly unbearable. I have paid for my own tech and used another tech from the home warranty company, but it never resolved the issue completely. I have had a total of 8 components of my system replaced during that time and Barry was the one that finally got it 100% fixed. The issue was that the unit would intermittently shut off or start blowing hot air. The problem was that it would start working again, before a tech could get back out there. Each tech believed that it was a simple fix and never could get it fully resolved. After several trips, Barry was finally able to get a new outside unit authorized and replaced. Sure enough a few days later the new unit did the same thing. I called Barry and he was at my house in under 30 minutes to witness the new unit not working. In the end, he was able to determine that the smart thermostat was the culprit. He replaced that and we have not had any issues since! As a Realtor, I work with many different service techs, and Barry is one of the best I have ever encountered. He takes the time to explain and answer any questions or concerns we have, is always on time, and is friendly and not condescending. Many times AC techs are hindered from doing several repairs because of the home warranty company's policies. Barry takes the time to fight for the home owner and do all he can to get the proper repairs done. After the experiences I have had with techs in the past, I would never recommend or use another AC tech ever again, other than Barry! read more

Barry and his team are on time, thorough, and honest. We have a Home Warranty contract and are not always able to choose who performs our service needs. We had about 4 technicians come out and "repair" our cooling system, only to have it go out each month. Barry took the time to inspect our whole system and found a leaking coil in the attic, FINALLY we would have it fixed correctly. Working with Barry was smooth sailing and we appreciate all the time he takes to speak with us and answer our questions. read more

This company was dispatched from Fidelity National home warranty on 8/31/21 to check about the A/C fan as the cool air flow was weak. Barry declined to complete the service for reason that I have a zone control system even after I told him the issue is not related to the zone control system. Due to Barry's inaccurate reporting to Fidelity, I am now having to dispute with Fidelity to request them to dispatch another company for a second opinion. read more

I wish I had the experience the other customers on here had but I didn't. Opulent Air came out through my home warranty ($75). They called a few days after the claim was filed to schedule an appointment. The guy (can't remember his name) showed up on time which is the only thing that makes me think this place earned the required one star. From the moment I answered the door the guy had an attitude like he didn't want to be there and spoke down to me like I was clueless. I told him our issue (the condensation pipe is broken at the unit and now we don't know where the water is running to), and he got on the roof to check it out. The problem is that he was up there for 2 minutes tops, climbed down, and told me that not all air conditioners make condensation so we are ok. This didn't sit right with me so I called a couple other HVAC companies to confirm if this was true. All of the companies said this is not true and that all units create condensation depending on the humidity but that in the time we've lived here we should be seeing something run off the roof. It was a waste of $75 and a complete waste of time. I understand that this place has high reviews but please don't waste your money. Do your research and call a different company. read more

I have to get second opinion from another company, which is totally different problem what he is diagnosed, I think he just try to rip people off. No thank read more

I absolutely cannot say enough great things. Barry is THE MAN!!! Our hero! After being "jerked around" for six weeks (without air conditioning-during August heat in Arizona), Barry came to our rescue. read more

Our A/C went out last night, and Opulent Air Conditioning was selected by our home warranty company. Barry was on time, friendly, and he quickly installed a new motor on our busted A/C. This is the first time an air conditioning company came prepared with the right parts on the first visit. Barry was done in less than 2 hours and we are cool and comfortable! Barry, I apologize for my husband calling you Bob repeatedly read more

Barry was amazing! My A/C went out on Friday afternoon and he was able to get out first thing Sunday morning. Turned out the problem was more than just a replacement part! We had a leak and over 2/3rds of the coolant had leaked out. Barry found the leak, fixed it and refilled the coolant in 45 minutes and the air was blowing ice cold again! Thank you Barry!!! read more

Just had them out because my air was blowing warm air. He new eight away what the problem was and had the part on his truck so I didn't need to wait any longer. And he came out on a holiday at the drop of a hat without over charging me. read more

They came out and told me my air conditioning looked good but after still having problems with it I got another company to come out and tell me it's not only leaking but the pipes are broken inside the unit and it's an expensive fix because of the cost of the Freon. Thanks for nothing. Don't call this company. If your home warranty sends opulent air, run as fast and far as you can. Request a different company. read more