SO appreciate this kind business. They serviced my dad's 2-family in Medford for many, many years…read more When my dad started having dementia, and then Alzheimer's, they were nothing but kind and supportive when the oil ran to nothing or we needed immediate fill-ups or service. In addition, when his house was sold and forgot to cancel the service contracts, they credited back the service contract charge when I discovered it. Good people!

I have nothing but praise and appreciation for Matt and his team at Arlington Fuel. They are so…read moreknowledgeable, transparent, and patient. They go above and beyond when answering questions and addressing concerns. I pay $299/year for their Total Comfort Protection Plan, which includes an annual evaluation and tune-up for my oil/water heating system. At his initial visit in Fall 2023, Matt spent additional time out of his day to give me a detailed and accessible overview of my system, since I was new to oil heating. He pointed out details specific to my house/plumbing system, and taught me preventative care. Fall 2024, his employee Mike came by for the annual tune-up. Mike was just as patient and knowledgeable, and immediately addressed the issues I brought up (faulty basement thermostat and a noisy radiator). I highly recommend switching to Arlington Fuel if you value personable and prompt customer service.

This review applies only to the crew who helped with the outage on Houston Avenue and Albion…read moreStreet, in Methuen. Despite the stormy weather the men showed up late in the afternoon on December 24 and got the electricity running to the houses before our pipes froze. It was a huge job, with three trees downed and numerous power lines torn. I wish they had arrived sooner to save me a lung infection but considering the circumstances, they deserve a round of applause. Thank you!

National Grid is hands down the worst service I've ever dealt with in the U.S. Every time I call,…read morethe average wait time is 40 minutes. I scheduled a reconnection appointment a week in advance, and guess what? No one showed up. I called again the same day and the next available appointment was a month out--after another almost hour hold. Scheduled again, and no surprise, they no-showed again! What's the point of making an appointment if you just keep ghosting us?! National grid! Called again today, right now! I've been on call with the customer service for 2 hours and 20 minutes, as I'm writing this review, the rep still hasn't been able to get me the next appointment. National Grid makes all the money while we, regular people, get screwed over and over. If anyone knows how to file a complaint against this garbage company with the government, please let me know. Thanks.

There loyalty, at 1 point they had the entire neighborhood, I used him for over 10 years but the…read moremore he succeeded with his business the more costumer service went down and his attitude went up. Now not 1 of the 12 houses in my neighborhood use him and that includes me.

Fantastic service! Great value, that's why I always get oil from S & D Oil Co. John is terrific…read moreand always a pleasure to deal with. His guys are always prompt and professional. Been a customer for years! Highly recommend this company!

I was promised a $100 gift card when I switched over. They are Not the cheapest supplier, but the…read more$100 over 12 months covered the difference with $50 left over. Yay me. When I tried to collect the card I was told I had to be a customer for 6 months. Wasn't mentioned up front, but no biggie. Now after 6+ months, I once again tried too get the gift card. I filled out the form and jumped through the hoops... Today I received an e-mail saying my payments were "not on time" as required for the rebate. I have Auto Pay. I have never missed a payment. My payments are Never Late. This is B.S. Find someone else... anyone else.

Think Energy uses sketchy and fraudulent practices to acquire customers for their service. A rep…read morecame to my door impersonating an Eversource employee asking to do a quick check on usage, he then told me for my trouble I would be receiving a 20% discount on my bill he just said someone would call me to confirm. I received a call with from a rep using misleading tactics to get me to agree to switch my service to Think Energy. I told him about the door rep claiming to be Eversource and how unethical this was and told him I would not be moving my service. 1 week later I received a letter in the mail from Think Energy thanking me for switching my service and stating that they had notified my old provider of the change. I not once granted permission for this and specifically said I do not want their service but they went ahead and switched it anyway. Do not use this company, and be wary of door to door representatives.

worst service ever and sooo rude, didn't show up for days this winter left my aged parents without…read morehear or hot water. then call and threaten my parents about Payment. Be forewarned this is not the company you want to do business with.

Robert came over to give us an estimate for our oil tank and made a plan to start the project. We…read moremade a follow up appointment to take measurements and then he canceled that appointment. We tried to reschedule with him, however, he ignored my call for an entire day. Robert finally called back and told me that he isn't going to work with us because we didn't get fuel from him. We told him that we would start getting fuel from him moving forward if he was able to fix our oil tank. Robert still refused to give us service because we weren't an existing customer. He was extremely rude and dismissive with us over the phone. Very unreliable also. Do not recommend.

Easy to talk to, friendly, extremely fair prices-if they consider you in area that day. I had a…read moregreat first fill (described below) and when I called again to get a second fill, they told me I was never in their service area?! Seems they decide how busy they are and then change who can be a customer. The installation was fast, and I was given heads up before the driver arrived. They eloquently handled my disgruntled landlord who begrudgingly turned the system on for us after the driver and I saw the tank didn't need to be primed. Given that they're a small operation, you can get some fast turnaround if you're lucky from calling to fill up. It was less than 24 hours for me as a new customer.

I used this company from time to time last year but I wanted a new company this year. They are a…read morevery HARD WORKING local FAMILY in a very tough business. They are always kind, on time & have a smile on their face. I follow prices in the area & find them to be always at the lower end of the price per gallon. If you want to give some loyalty to a company that will return the loyalty & not tell u it will be a few days to delivery, Howie's Oil is the company for you !!! Paul-Revere

Tom Prendergast and Brendan and their team are examples of experts who are knowledgeable and take…read morepride in doing truly excellent work for a fair price. Over the last 15 years, they have replaced our boiler (in the depth of winter) and then as our piping needed upkeep and improvement, they've come back reliably even when they're under great pressure. We will sorely miss them now that they've retired. They deserve a rest and I hope they can relax and enjoy retirement. Thanks Tom, Brendan, and team!!

Pro: relatively quick response Con: Incompetent/lazy…read more I was recommended them by my neighbor so thought I would ask them to come diagnose an issue with my air conditioner. Someone came over and looked at the unit and said that the problem was most likely a clogged drainage tube. But, since the air handler was in a crawl space, the technician declared that he could do nothing about it since he couldn't get to it. He even suggested that we should knock down a wall if we want to service it. He made absolutely no attempt to find a solution and declared a lack of options and gave up. With that said, we decided to get a second opinion and had another company come in for the same issue. That person not only decided to go into the crawl space but he did the same service and cleared the clogged pipe from inside the crawl space. So, basically, their technician was not only lazy but also suggested we waste thousands of dollars knocking down a wall to fix an issue that eventually cost us $150 with the new guy. This is a terrible look for Prendergast Oil. I was charged $120 by them for nothing at all because their technician was too lazy to do actual work. I hope this helps you improve their service. I don't want to just resort to a bad review somewhere because I would like you, as a local business, to improve your services.

Excellent service! I have had bad experiences with two companies in Melrose, but Keohan has been a…read moredelight! There was one time that I ran out of oil (the gauge on the oil tank got stuck) and I needed a fill-up on the same day. Keohan came through for me! The woman who answers the phone is always polite, helpful, and professional. No problems with billing or anything else. Just a great experience. Highly recommend. (P.S. -- I replaced the gauge on my oil tank! Very simple to do -- see YouTube for instructions. Don't get stuck without oil!)

From the owner: Keohan Fuels has been in business for 60 years. We are a full service company. We deliver home…read moreheating oil and provide full heating equipment service and installations.

Explained the situation several times regarding my heating system and my analysis was dismissed…read more Still have the issues.

Nothing is worse than an oil spill outside your home. It smells and the clean up is forever…read more Nardone left a big unfriendly oil spill on my new pavers. For get about the price go for quality and responsibility.

I wouldn't use this plumber again. He spent a large chunk of the time for looking for stuff in his…read moretruck - which he charged me for. I was very clear about what I needed - a standard sink mount. He worked at a pokey pace. I did not get a sink mount - but cheap metal brackets you can buy for 97 cents each ($60 parts). One of the brackets is installed incorrectly and wiggles - it's not tight. He also drilled into my kitchen cabinets - unnecessary if a proper sink mount had been used.

The best plumbers around! Fair, honest and fast too. Highly recommended! I really can't speak…read morehighly enough.