Tried to use these groomers as their reviews are great and they literally live down the street a…read morefew blocks from us. After two days of correspondence back and forth with them we were told they are not taking new clients. I just would have appreciated being told up front that they are not taking new clients instead of wasting my time with questionnaire emails back and forth. This review is solely based on that communication.

Get the personal care your family pet yearns for!! Kristy &…read moreShane provide an amazing level of service & personal care ... AND THEY COME TO YOUR PET'S HOUSE!!

Just had dogs nails trimmed but really did a good job and u could see they had been clipped…read more Thanks

I took my yorkie puppy here for the first time cause there was good review and people recommended…read moreme to them, unfortunately it my last time come here. They didn't did good job on my yorkie haircut took out too much hair and I request teddy look him looking full and not that much hair take out and plus my puppy has a cut on top his upper eye . Very upset and angry!!!! UPDATE: I call the salon and told them what they did to my yorkie and they told me come back and I did. The owner was upset cause of my review that I left of the service gave my dog back to my boyfriends kick him out his salon came outside curse and yelling inappropriate language very shame to be business owner and treat a first time customer. PAY $70 for bad service . APPARENTLY THE OWNER WONT LET ME REPLY BACK TO HIS RESPOND, YA DIDN'T TOLD ME ANYTHING ABOUT MY DOG HAVING A TICK CAUSE I KNOW DAM WELL HE DIDN'T HAD TICKS AND YA HAVE VIDEO SO POST THE VIDEO OF MY BOYFRIEND BEEN RUDE. AND POST THE PICTURE OF MY DOG HAVING TICKS

I absolutely love this place. I was hesitant after reading these yelp reviews but I also refused to…read morego to Banfield after a friend's horror story of a puppy she had for a week :( I called ahead of time to find out if they could give my puppy some vaccines so she could go to doggy daycare. The lady on the phone was so helpful and patient with my millions of questions as this is my first dog ever. She was very upfront about the costs and packages that were cost effective as opposed to paying for individual vaccines. She was able to set me up with an appointment that same day even though I was prepared to wait a few days for an opening. Fast forward. I showed up and was welcomed with huge smiles. The lobby was super clean. I was immediately showed to a waiting room so I could fill out some paperwork without my pup being all over the place. The waiting rooms were also super clean :) While handing in the paperwork, some of the staff came out to meet her and gave her so many compliments. It made me feel good as a first time dog mom. This was my pup's real first time in public and dealing with people other than me. Each person gave me amazing advice and even some samples for my pup to try to make training a bit easier. I went back to the room to wait for our tech. We probably waited for 5 minutes or less. She was so nice and very attentive. She listened to our needs since my pup needed specific vaccines. I was super nervous. I myself hate going to the doctor but she made it so easy. They took my pup to the back to do her exam and then came back to verify what the doctor said she could have as far as vaccines. Again, she was swooped away to the back. I could hear the staff aweing over her. I was so happy my pup wasn't whining or scared. When she was brought back to me, I couldn't even tell that she had a bunch of vaccines. She took it like a champ. The doctor came and spoke to me briefly while my pup was getting her nails trimmed as a courtesy. He was very straight to the point and gave me some knowledge. Finally, I went to check out. The costs were a bit overwhelming but I was prepared from the initial phone conversation. They were kind enough to give me quotes for future procedures that I asked for. I got some additional appointments set up as well and we were done with our visit. I love that this place is 10 minutes from my house. It limits my pup getting car sick. Their hospitality is EVERYTHING! I almost want them to have a human clinic because I was so comfortable ;)

Recently started going to this clinic with 4 dogs. Apoquel was not very effective. Requested to…read moretry Zenrelia for two dogs. Got a script for #20 Zenrelia 15 mg and #30 for 8.5 mg. Contacted the vet office to have #30 for both dogs so I don't run out of one medication 10 days sooner than the other dog. Added shipping costs, etc Tech told me it was a loading dose amount and the script would not be changed to #30. Vet wanted to see if it worked before more were prescribed. (If I want to pay for #10 more tablets so both dogs are on the same medication refill cycle and the medication is not effective, then I spent money I didn't need to spend.) Tech also said that the Zenrelia did not come in a quantity of #30 for the 15 mg. I have no problem finding #30 of the 15 mg with a google search. Entirely Pets Pharmacy shows : Elanco Zenrelia (Ilunocitinib) Tablets for Dogs - 15mg (30 Count) - [Allergic Itch & Inflammation Relief] AI reports this medication does not have a loading dose. It is disappointing that #10 tablets have cost this clinic a loss of 4 dogs. AI info follows: Today loading dose for zenrelia Zenrelia (ilunocitinib tablets) does not require a loading dose. It is administered as a once-daily oral treatment for dogs. Here's a more detailed breakdown: What Zenrelia Is Used For Indications: Zenrelia is prescribed for the control of pruritus associated with allergic dermatitis and the clinical manifestations of atopic dermatitis in dogs aged 12 months or older. Mechanism: It's a Janus kinase (JAK) inhibitor, designed to interrupt the itch-scratch cycle by modulating immune responses. Dosing Details No Loading Dose Required: Unlike some other medications, Zenrelia is designed for simple once-daily dosing without the need for an initial higher dose to build up therapeutic levels. Tablet Strengths: Available in multiple strengths (e.g., 4.8 mg, 6.4 mg, 8.5 mg, 15 mg), allowing for weight-based dosing adjustments. Long-Term Use: For dogs on extended treatment, regular weight checks are recommended to ensure proper dosing.

After years of going here, I have to come back and say thank you again to the team at the Alliance…read moreCityVet. Dr. Kordis and her colleagues are incredible; the staff is kind and thoughtful. I had four older pets when I first moved to the area, and they helped me over the years keep them comfortable as we dealt with difficult decisions through cruel diseases and conditions from cancer, pancreatitis, and glaucoma. None of it was cheap, but neither is providing care. Anyone angry about the cost of pet care these days, I would encourage you to swing at the right people - the manufacturers and conglomerates at the top, or the ridiculous cost of going to school to become a vet. It's prohibitively expensive, and I hate how it puts us all in difficult positions. That said, Dr. Kordis and her team always provided me with options. Sometimes we chose the most expensive, sometimes we couldn't and chose what we could do for comfort and time. Sometimes service is slow, but also most veterinary services around here are, as they deal with staffing shortages and increased need. It's tough. I try to block out enough time to make it work, but I also understand emergencies will always come before my dog's nail trim, ear cleaning, or routine shots. When I brought in Yonah, the pup pictured here, the Alliance team rushed to work on her and get her back to feeling better. She was scheduled to be euthanised at a local shelter, just five months old, because of an infection. I couldn't handle seeing that happen, so I scooped her up, and the team here helped me nurse her back to health with frequent check-ins and impromptu visits. It was pricey, but honestly I expected more with how sick she was. I can't thank y'all enough for helping me nurse this sweet girl back to health. We'll be in again soon for her annual appointment. After losing my elderly babies, it's meant so much to me y'all keep her in good health. Thank you.

Dr Kordis is extremely knowledgeable and thorough with her patients exams. My cat is not the…read moreeasiest for vets to handle but Dr Kordis and her staff are patient and proactive in pretreatments to prepare for the visit. The exams are thorough and notes are sent to recap everything discussed. I also love that they have an online pharmacy to deliver my cats special diet foods and any needs to our home hassle free!

I took my Maltipoo to this place and the experience was terrible. I was told the service would cost…read more$65, but then I was charged $85. My dog came back mistreated, smelling bad, with a very poor haircut (basically shaved), no nail trim, and so lethargic that I was seriously worried about his health. It is unacceptable to pay for a service like this where the most important thing should be the safety and well-being of the pets.

My dog is so happy when she gets groomed! She absolutely loves Courtney!…read more Can't wait for our next visit. Thank you so much!!

Cold, Disrespectful, Nasty and Completely Unprofessional…read more We brought our dog to Southside Veterinary Clinic for what became an end-of-life visit. This was one of the most emotionally painful moments of our lives, and the way this clinic handled it was cold, careless, and deeply unprofessional. The space is extremely small and offers no privacy. While we were visibly crying and trying to process what was happening, doors were opening, people were walking in and out, and staff members moved around as if nothing significant was happening. There was no attempt to provide a private, respectful environment. No sensitivity. No acknowledgment of the gravity of the situation. This alone shows a serious lack of training and basic empathy. Afterward, we paid for cremation services and were told we would be contacted. Weeks passed with absolutely no communication -- no phone call, no email, no update. We were left waiting with no idea what was going on. When I finally called to follow up, I was met with a series of excuses: that they had already contacted us, that they had emailed us, and then that they had the wrong email address. These explanations contradicted each other. Later that same day, they suddenly managed to send information to the very email they claimed they could not reach before. This felt dishonest and careless, especially given the emotional weight of the situation. The phone interaction itself was unacceptable. One staff member was defensive and dismissive, and when another person took over the call, the tone was openly rude. When I went in person and asked to speak with the doctor, I was brushed off and told everything would be sent by email instead. The message was clear: they were not interested in addressing concerns or taking responsibility. After reading other reviews, it is obvious this is not an isolated experience. Multiple people describe similarly poor handling of end-of-life situations. That is alarming. A veterinary clinic should be a place of compassion, dignity, and professionalism -- especially when families are saying goodbye to a loved one. This clinic consistently fails at that. There is a difference between being inexpensive and being careless. This clinic may offer lower prices, but the quality of care, communication, and human compassion reflects that. When it comes to moments like this, the cost is not measured in money -- it is measured in how you are treated when you are at your most vulnerable. If you truly care about your pet and expect to be treated with basic respect during one of the hardest days of your life, I strongly recommend you look elsewhere and stay away from nasty people with nasty attitudes that they know how to take your money, but not responsibility.

My mom always makes me the villain with her dog when I am home, so when Happy stopped eating and…read moredrinking water for a couple of days I had to take her to the vet to see what was going on. The staff was very kind and caring and the doctor took care of my furry sister and had feeling much better when I picked her up. They absolutely love Happy and treat her like she is their own.

I brought my dog in on Friday because he had developed a limp. He was still running, eating…read morenormally, and otherwise acting like himself. Based on what I could see, I suspected he may have had something stuck in his paw, possibly a splinter, but I couldn't get a good enough look to confirm. About 30 minutes after dropping him off, a veterinary technician called asking for authorization to perform X-rays. I explained that this seemed excessive given my dog's symptoms and asked whether the veterinarian had examined him yet. The technician told me the veterinarian had not. I requested that my dog first receive a thorough physical examination before moving to advanced diagnostics, and specifically asked them to look at an inflamed digit that I had noticed. Roughly 30 minutes later, I received another call. I was told the veterinarian was still recommending X-rays. I asked whether a thorough examination had now been completed and was told yes. I then asked whether his paw had been shaved to allow a proper inspection of the inflamed area. The answer was no. I expressed my concern that diagnostics were being recommended before fully investigating the most obvious potential source of the problem. I made it clear that I was willing to approve X-rays if they were truly necessary, but I wanted the paw examined thoroughly first. Another 30 minutes later, the veterinarian called and informed me that X-rays had already been performed and showed no fractures. At that point, his paw still had not been shaved or closely examined as I had repeatedly requested. This was extremely frustrating. I felt my concerns as the owner and primary caretaker were being dismissed rather than considered as part of the diagnostic process. During the conversation, I explained that my issue was not with the veterinarian's experience or expertise. My concern was that the clinic appeared more focused on pursuing billable diagnostics than conducting a thorough examination of the most likely source of the problem. Rather than explaining the medical reasoning behind the recommended approach, I felt I was repeatedly being pushed toward expensive testing without clear justification. Ultimately, my dog was sent home with pain medication and an anti-inflammatory medication despite no definitive cause being identified. Unfortunately, this is the second time I have felt unheard at this clinic. I own three dogs and have never hesitated to spend money on their care when it is necessary. Cost was never the issue. The issue was communication, transparency, and the feeling that my concerns were not being taken seriously. After speaking with the veterinarian, the practice manager, Liz, called me to discuss the situation. During that conversation, I requested records for all three of my dogs and asked about a credit for a previously purchased service that was never used. Liz told me everything would be ready in approximately 20 minutes, so I informed her I would return then to pick up my dog. When I arrived, the receptionist began reviewing medications and charges. When I asked about the credit I had already discussed with Liz, she initially appeared unaware of the situation despite notes being present in my file. After reviewing the notes, she informed me the credit would not be applied. By this point, I simply wanted to pay and leave. What happened next was even more disappointing. The receptionist made a snide remark during our interaction. While I acknowledge that I was frustrated, customer-facing staff should be trained to handle upset clients professionally. More importantly, management failed to properly prepare the front desk staff for a situation they already knew existed. Since Liz was aware of my concerns and previous conversations, she should have either handled the checkout herself or ensured the receptionist was fully briefed. The interaction ultimately escalated to the point where I was told to wait outside and was threatened with having the police called for trespassing while my dog was still in the clinic's possession. I found this response completely unprofessional and inappropriate. The most concerning part of this experience is that the same communication failures that affected me as a client can also affect patient care. Veterinary medicine relies on collaboration between pet owners and medical professionals. When owners feel ignored, concerns go unaddressed, and communication breaks down, it undermines trust in the care being provided. I will not be returning to this clinic. Their lack of communication, professionalism, and willingness to listen has cost them a long-term client with three dogs who routinely receive veterinary care.

While our dog ultimately passed, Dr Plaska and her team did everything under the sun to try to get…read moreher back to health. When we had to put her down, their team was so compassionate and kind. They truly care about their clients.

I cannot say enough good things about Dr. McCutchon's. She handled my cat emergency with tremendous…read morecare and expertise. She helped me remain hopeful and positive during this troubling time while nurturing my cat to an amazing recovery! The entire clinics staff was so kind and friendly with every one of our frequent visits. I am truly thankful for the entire team at Bonds Ranch!

ATTN PET OWNERS: I'd like to share my experience with Bonds…read moreRanch Animal Medical Center here for everyone to see and be aware I pray this happens to no one else: Profound Negligence by Bonds Ranch Animal Center in Handling My Dog's Remains: On the day I tragically lost one of my dogs back in September when he was hit by a car, I brought him to Bond's Ranch for cremation -- and made it extremely clear that I needed his DNA collected first so I would be able to know his breed mix. I called five times after I left him - verifying the steps and ensuring what I needed would be done. I spoke for 28 minutes with the receptionist, and sent multiple emails with explicit directions for a cheek swab and then a tissue sample when the cheek swab wasn't possible. I even called immediately after sending an email subjected "Tissue Sample" to review the instructions with her. She confirmed she understood and that the doctor knew what to do. When I arrived with dry ice and shipping materials, I was told the vet NEVER collected the sample before cremation-- only hair and nails. The hair had no root (so it's useless for DNA). I am deeply concerned with Dr. Nichols medical knowledge if he believes top coat fur can be submitted for DNA testing needs... This wasn't a minor miscommunication. It was a complete failure to follow clear, documented instructions from a pet owner. Because of this, I permanently lost the chance to preserve his genetic material and learn his true breed mix. On top of that, I had requested the clay paw prints every cremation facility provides. Bonds Ranch never submitted that request. Instead, they made their own(!) with paint on paper. It looks like a child's art project! I have the email thread with the crematorium confirming the clay prints were NEVER REQUESTED from Bonds Ranch. Yet again -- another piece of him I've lost forever due to their lack of attention and utter negligence. If this is the attention they pay in imperative moments that can never be recovered, please be aware of how they handle everything.