Customer service is stellar! Danelle greets me with a smile and is happy to help me with my shoe selection. Kelsey is patient, knowledgeable and multi tasks with ease. Finn is a good listener and shows maturity beyond his age. Great customer service. Ruby helped me try on a variety of shoes. She was kind and patient. Becky always has a smile and is happy to help whatever is needed. Their sales are great!! read more

I was so happy to go to Market Street Shoes yesterday, their shoe selection and service is unmatched. Danelle was so kind, helping me to find the perfect shoes that I was looking for. The Dansko sandal was the perfect fit and she even found one in the back that was a silver /black combo, last pair! AND then I found they have beautiful clothes in the back I found a darling dress to go with my new sandals. Mission accomplished ALL at this wonderful store! The entire staff is warm and genuine. Definitely check out this amazing store! Thank you Danelle for staying late to help me, I'm very grateful for your excellent customer service and patience. I'll be sure to come back! Thank you all! Lisa read more

I have been a customer for Years and their team gives exceptional service on every visit, plus they stock cute shoes that work for my reality....getting older so wanting comfort AND style. Oh--and my husband reliably finds great shoes here too! read more

Market Street Shoes had a great sale at the Ballard Hullabaloo this year. Both Kelsey and Danelle did an amazing job with all the customer, including me. Thank you Kelsey and Danelle! Pam read more

My 85 year old mom needed new shoes. I looked at the website and emailed the store, they pulled the shoes she would be interested in before we got there. They were so sweet fitting her, were good at seeing which would be easy to put on and not, and helped me be sure with her alzhimers that the fit was good. They found a really good shoe that wasn't even one that we had considered. Their prices are the same as all the big departments stores or shopping on line, so well worth the trip for the selection and customer service. 6 out of 5 stars. read more

Market Street Shoes - Shoe Stores Near Me - Seattle, Washington

Such an amazing local gem in Ballard! Market Street Shoes has a fantastic selection of high-quality, stylish, and comfortable footwear. All the staff, including Brennan, is incredibly attentive, patient, and knowledgeable, making sure you get the perfect fit. I also love the curated clothing and accessories they carry. Highly recommend supporting this wonderful family-owned business! read more

Staff is amazing and they are an excellent alternative to a department store for finding comfortable walking shoes and sandals given their wide selection. I also found some great blouses in their clothing selection. read more

Becky was terrific! Found awesome high quality but reasonably priced shirts, dresses, sandals No limit on items to try on with personal assistant on hand! read more

The staff consistently delivers superior customer service. They will really work with you to find a shoe that you love and fits well. I have shopped here for years (since they opened their original store in Ballard!) and I will continue to do so. read more

Great shopping experience! The staff are so attentive and kind. Skylar was so helpful and patient as I tried several different styles of shoes on. They have a fantastic selection of shoes and some super cute clothes! I finally settled on a pair I couldn't be happier with. I highly recommend this business, no more buying shoes online for me. Happy to support such a local gem. read more

Beautiful selection and great service. I'm glad we have this amazing store on Ballard.

I just got off phone with a customer service staff. Of course when I called I was not thinking about the time. As she went through answering my ??s so carefully, clarifying terms-- SB, vegan evo.. and more I realized that this lovely person was 10 minutes from closing- her kindness and complete, careful attention to my ??s is highly commendable. I've worked in retain before- right before closing at end of day is the end of day. I will see them in 2 days for my Birks- not the soft bed ones, though- my old ones became soft bed on a rainy trip. I need new, stiff ones! read more

I came here looking to buy my first pair of Birkenstocks! Sophia (I hope I spelled her name right) was super nice and helped me look for the right fit. She pulled out 6 pairs of varying sizes and widths for me to try and we ended up finding the right fit. Unfortunately it wasn't in a color that I would buy, so Sophia wrote down the exact style, size, and width we landed on and referred me to 2 other stores that might have it in stock. The service was great and I wouldn't hesitate to come back! read more

They definitely had several brands/ styles I wanted to try on. I'm writing this as I walked out, after waiting for service. I asked about some shoes...and as soon as someone that waived around their whatever...I was nothing. Ok. My money spends just as well where I am respected. I might be young, but I like comfortable shoes. So, bye... read more

Market Street Shoes - Shoe Stores Near Me - Seattle, Washington

They don't carry kids shoes! But very helpful staff and good selection of shoes and accessories for adults.

I am revising my rating based upon correspondence and a revisit although the original review will remain for clarity and transparency. I received a DM from the owner Ryan who wanted to address my concerns regarding my original visit. First off, how often to Yelpers get a personal reply? Rarely. So an immediate uptick in customer relations in my book. Ryan expressed one of the core values of "humbly be of service" is a pillar in staff expectation. Another positive step towards building and maintaining merchant-customer relationships. Receiving Ryan's humble reply and apology was authentic and expressed core values that Ballard merchants I have been known for years . (My family set roots in Ballard in 1904) I advised Ryan that I would give it another try and come in on Saturday to shop. I decided to go today, Friday. I show up and asked a salesperson named Brianna if she had the Hoka Goretex in Sz11. A few minutes later Brianna appears with 4 boxes. She had a few other recommendations to offer. Being an early fan of Hoka, I just took the one pair. But the point I want to make is that Brianna overdelivered in customer service. Overdeliver is a good word and important core value. We finished the sale and Brianna took my number for when the Winter Birks come in. Outstanding! Hat tip to Kelsey who I believe was the manager and provided some details on when the new Birks may come in. Again, follow up and clarification. Good stuff! Given the challenges merchants on Market Street in Ballard are facing, I am so pleased to be able to patronize a place that understands old Ballard values. Lastly, the selection of Hokas are comparable to any other local retailer in the area. Win-WIn! Went to buy a pair of Hokas. Me: "I imagine you have these in a size 11? Salesperson: "Maybe, we sell these all the time". No offer to check to try to make a $155 sale. I agree with Dawn's review. Poor customer service and not a 'always be closing person". This was the second time I got the Arc Teryx freeze. Note to owner: just because I am an old guy and very unhipster looking doesn't mean you forgo a sale. read more

Market Street Shoes - Just what I wanted just what I got. - Shoe Stores Near Me - Seattle, Washington

The quality and selection are great, the prices are fair, and the staff are extremely helpful. Plus I always get a warm fuzzy feeling knowing that I am not giving my money to Jeff Bezos. Shop local! read more

First, this store has some of the best customer service in Seattle, and a great selection of fashion-forward comfort shoes. The reason I'm not giving five stars is because they really need to carry more women's brands with wider toe boxes. Not everyone can wear Dansko or Birkenstocks so I wish they'd carry alternative brands for wider feet. For example, they could carry more styles in Naturalizer instead of just one or two styles. Also, many of the brands are in European sizes that don't carry half sizes. They say that the size 10 (European) is the 10 - 10.5 range but that isn't true at all. Most European sizes tend to run smaller and more narrow. To sum up, Market Street Shoes have great customer service and a big selection of comfort shoes, but they need to carry more wide sizes/styles for women, and also carry half sizes because most people have one foot that is a little longer than the other. If I'm paying a lot of money for shoes, I'd prefer to walk out of the store with a pair that is comfortable right out of the box. read more

I've been shopping here since 2010. Always a great selection of clothes and shoes that fit my style. Plus, the staff are very helpful and friendly but not overbearing. This store is a gem. read more

Great store and merchandise. I appreciated the time and attention from their staff. However I have a couple of comments. One, at the time I'm checking out, I had to asked the cashier how much was the final payment before I consent the transaction. They don't have that lovely extra screen for customers to watch for their transaction. With the crazy inflation we need to be extra vigilant. Second, I'm pretty confused of why this store is including sale tax to the Volks Walkers. I have purchased at Romax Shoes near Pike Place and I never had to pay for sale tax for European shoes. This is an observation and I wish I noticed this before leaving the store. Again, that extra screen/monitor would be super helpful. read more

Great shop - Really enjoyed my time - helpful staff This is a must see for shoe lovers read more

I had a wonderful time here! I went in knowing I needed new work shoes but not too sure what to go for and Lisa was wonderful. She helped me try on like 15 pairs of shoes and made sure I understood all aspects of the different styles. Such a fun and friendly shop! The shoes are a bit expensive but you're definitely buying quality. I'll definitely be back to buy sneakers or something fun. Buy local and support these wonder people! read more

The salespeople here are super helpful. Came in here a few months ago looking for stylish but walkable shoes. The sales lady, I think her name was Jennifer, brought out a bunch of shoes and low boots for me to try on. She was very patient and knowledgeable. I decided on this pair of blue suede shoes (don't you step on them!) by Samuel Hubbard. They're great. With Vibram soles, I can walk in these for a long time. And I can even get them resoled when they wear out. Love that. Really happy with them. Thanks, Market Street Shoes! read more

Market Street Shoes - Love my Samuel Hubbard blue suede shoes! - Shoe Stores Near Me - Seattle, Washington

Market Street has a great selection of super cute and comfortable styles. Lisa is a gem, so sweet and helpful! They have more and more fun clothes too. Feel lucky to have this store in our neighborhood. read more

This is a great small, local business that I highly recommend supporting! Eric helped me with a fit problem and I left extremely satisfied with my experience. I definitely plan to come back! read more

Excellent, extremely polite and welcoming service! Beautiful Shoes and Clothing! read more

I really like the contents of this store but dread going in because the sales people are always circling like sharks and offering insincere advice. I wish they would back off so I could browse in peace. I might actually buy something! read more

A customer friendly, and I mean it, family owned store in the heart of Ballard. Very good variety of quality shoes and clothing. Make a visit, not many of these stores exist anymore. read more

Hurray for a shoe store that carries large sizes. I had a selection to choose from. Most places don't bother to stock size 14. Friendly service. Definitely coming back. read more

Atraba is a brilliant salesperson--helpful, knowledgeable, everything. I will be back again and again.

I have a lot of respect Market Street Shoes. I bought a beautiful pair of Italian made, ruby red, steam punk looking beauties (could barely afford them) 15 years ago when they were located across the street from their current location. I still get compliments on those shoes as if I were the cobbler that made them. They have a great collection of clothing too. Toad & Co, Smartwool - soft and beautiful sweaters as well as socks that wick away moisture and keep your feet warm without being bulky. Also the brand Effie's Heart which has more of a fun, vintage look. In my next life when I'm not a middle aged accountant without a sense of whimsy I'll be wearing the Effie stuff ;-} A shout out to Ruby who helped me this morning. She understood that good customer service is being helpful without being overbearing. It's a fine balance and I've never experienced otherwise at Market Street Shoes. read more

Knowledgeable crew, he/she knew what to recommend to their customers. Very helpful to elderly people...and that's a big compliment to the crew... read more

Brought in a pair of shoes that had been purchased a couple of weeks ago. They continued to feel too big. The lower size seemed too tight. Eric was a great probably solver. We tried on both sizes, and considered a different style. Then Eric suggested I try some inserts. The shoes then fit perfectly. Happy! read more

I haven't gone to a shoe store for professional advice and service in a very long time. The young man who helped me select the right shoes for my orthopedic issues was extremely knowledgeable and helpful. I'm sorry I can't remember his name. My arthritis issues in my knee and foot have dramatically recovered since wearing the shoes I purchased. I highly recommend the store for the quality and the expertise! read more

The employees are selective with whom they greet, offer help to and overall acknowledge human existence. Managers should teach employees how to to perform customer service. Visited on Saturday, August 31st around 2:50pm for about 10-15 min. Not very busy as well. Thicker employee with long hair walked by possibly three times and never offered help. She offered to help other people and greeted others. Intended to buy three pair of shoes. Oh well! read more

Love the hip, trendy and comfortable shoes the store sells!!! Especially like their ankle boot selections ( all their leather shoes come in mahogany, which I love) Love my pair of Josef Seibels :) read more

Service was excellent. Thank you Sarah for your patience and presence. I'm used to people coming out and saying no we don't have that but instead she came out with boxes on boxes. Sure it's for a sale, but it was an honest sale. She really tried to get me something that I liked and made arrangements with the other store to keep the size I need on hold for an exchange. She even took into consideration what I was after and picked a pair of shoes that weren't displayed, which I ended up loving and buying! That's the kind of service you expect when your buying expensive products. Not to mention, I was greeted the second I walked in and over heard other employees with the genuine approach as well. I was a bit hesitant to enter in fear of that clique-y hipster Seattle snub, but I was treated like an equal human even though I was at a high end store in an overly hipster part of town wearing dirty work clothes. That's refreshing. Thanks again. As far as product they have a very large selection of high quality product at reasonable prices. If you want something phresh, this is the place to go. read more

Market Street Shoes - 160ish for two pairs on sale, I'm stoked! - Shoe Stores Near Me - Seattle, Washington

This is a nice neighborhood shoe and apparel store on the main drag in the Ballard district of Seattle. The selection is good, with difficult-to-find brands and shoe designs such as Pikolinos (from Spain) and Olukai (Hawaii). The customer service is decent: friendly and fairly helpful, but not quite at the high level of making you feel pampered. They are well-staffed, with 3 employees on duty, so there's not much waiting involved. Prices are on the higher side, but they do have a buy 12 program where you can get a $25 gift card after purchasing 12 significant items. This is a fun, bustling area of town with many shops/eateries to visit, but parking can be slightly challenging. read more

My favorite Seattle store, when this Californian comes to town, I find at least one pair of shoes to purchase. The service is great! They have excellent style selections and my shoes are so comfortable and still look great! I had a pair of shoes crack and a year later, they accepted them back and gave me a new pair!! While I realize it is the shoe maker brand's policy to accept returns, this team reminded me of the warranty. Awesome. My annual Seattle trips will continue to be an opportunity to purchase a new pair of shoes. Consider this place. You will be so glad! read more

I've always been enamored with the styles and brands at Market Street Shoes, but having a bad knee, never ended up buying shoes there until my new knee was installed. Happy day! I went in expecting to just look as I have weird feet to go along with my weird knee. The woman helping me knew their stock and brands well enough to steer me towards shoes and boots that might actually fit. I ended up with a pair of boots and a pair of shoes that fit extremely well! Yahoo! Of course, when I got home I wondered about the prices on line and how much extra I had paid for such great service. It turns out that both of the pairs I purchased were CHEAPER at the store than on line. Amazing! Nice people, great service, fantastic selection and cheaper than on line? Why in the world would I shop anywhere else! read more