I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Fantastic service and amazing staff! Will never take my vehicles anywhere else. Communication from…read morestart to finish is perfect and you always know what's going on. Absolutely amazing experience start to finish.

After receiving a coupon card i decide to give them a chance. They are quick, professional, fair…read morepricing and had a nice waiting room. I did not feel like they were trying to take advantage because I'm a female car owner. I will definitely be back.

An excellent service center. The owners do a great job of taking care of customers and ensuring…read moretotal satisfaction.

Pleasant Run is family owned by Galvin who is honest, more reasonable than all the other repair…read moreservices & does an outstanding job with repairs. Twice when my engine light went on he ran a test on the engine within a couple of minutes, identified the problem didn't charge a diagnostic fee. The first time he said it was a computer glitch & said to come back if it came on again & it never did come back on. Who gives free diagnostics and is so honest now a days? As a single elderly woman I really trust & appreciate Gavin & his service. I have an older car & have had it in for several things through the years & they have always repaired & completed it on the same day I brought it in for less than others. They keep my car running in tip top shape reliably. Thank you so much Gavin, appreciate your service so much & your excellent crew!

Why yes I recommend this business, how could I not when they've saved my family THOUSANDS?! First…read moreoff I recently had an engine issue and let me tell you my car was not the little engine that could, she was giving out and doing so FAST! This shop could've charged me thousands. Instead they told me how to advocate for myself with the manufacturer and KIA. My car was under a warranty I had no idea about AND I got not only a free replacement engine but also a temporary upgrade in the form of a free rental car. Talk about a shop with integrity and honesty! We've taken other cars to them and are always grateful when the price tag is much lower than we anticipated! I cannot recommend them enough! They should change their name to the superhero's of automotive service ‍ ‍

A great family business. They do good work at a good price. I'm very happy I brought my car in for…read morea new headlight, and I would go there with any problems I have.

My sister got her car worked on, and I went with her. Anthony performed high-quality work and…read morerespectfully updated her. She is very happy with the company and now I will be using them for my future mechanical needs. It can be hard to find a good mechanic you trust and they've earned mine. Jennifer was wonderful and has a warm personality. I was impressed with her. And I overheard that they came under the expected cost.

From the owner: At Generations Automotive, we treat every customer like…read morefamily. We’re proud to be a locally owned and operated shop that believes in honest work, fair pricing, and quality you can trust. •Expert Service: From engines to oil changes, our experienced technicians handle it all with precision and care. • Affordable & Transparent: No surprises here — we explain every repair before we start so you always know what to expect. •Customer Focused: Your satisfaction drives us. We go the extra mile to make sure your vehicle is safe, reliable, and ready to hit the road. • Community Driven: As part of the Fairfield community, we value every customer and appreciate your trust in a new, family-run business. Come experience the difference at Generations Automotive — where quality meets care, and customers become family.

Helpful and professional! Uriel's made sure my car was good to go at an extremely fair price.read more

I went through Hagerty to get my car towed to Indianapolis and Uriel's showed in within the hour to…read moretake great care of my car and get it to the shop. The driver was very polite and ensured that my car was strapped down nicely for a long road trip. I highly recommend them for your towing needs.

Took my Ford escape in to them to fix my transmission and had it for a couple of weeks then told me…read moreit was fixed and charged me all most $1500 and I only had it for a couple days and was having trouble with the transmission and took it back to them under there supposed guarantee and had it for almost 3 months and then told me that they couldn't fix the problem and turned around and charged me another $500 for doing nothing to fix it in order to get my car back. Tried to talk to the supposed Manager and he was a total joke and shouldn't be running a place like that. Now I will have to take them to small claims court and deal with all that headache in order to try and get my money back. In my opinion do not have any work done there or you want be happy.

The worst experience I have ever had!!! Very disrespectfu! poor customer service poor communication…read moreand no accountability

fits off he deserves no stars poor services, scammed me out of $80 said he fixed my car and he only…read morereset the codes on my car so that I was able to drive off the lot with no codes soon as I get 10 minutes into driving my car shut down and start smoking all over again doing the same problem it was doing before I brought it to him so he lied and didn't fix my car whatsoever!! I will be reporting him to the BBB for his poor services and being money hungry , taking people hard working money and not fixing the root of the problem!! all he kept saying is you didn't spend thousands with me only $80 no I can't give your money back! and that he charge for diagnostics when he told me the first hour was free and he charge for anything after when he only spent 48 minutes on my car as stated in the receipt pure trash he is also if you have been here back in 2018/2019 this is NOT THE SAME JOSE THAT OWNED IT BEFORE HE SOLD IT TO ANOTHER HISPANIC NAME JOSE!! The services Jose gave before is not the same as this NEW Jose that's portraying to be the Jose that owned it previously!!! LONG STORY SHORT DO NOT WASTE YOUR MONEY!! his communication suck he will have you waiting days for your car to driving out there and him not being there and ignoring your calls and turning his phone off then contacting you hours later with excuses!! do not go here!!!!

We have no idea why this guy its still in business we are tcbmwx5 inc and this guy purchases from…read moreus a transfer case 2011 porsche cayenne and we end up repairing the one he try to open see pictures this person its not a mechanic well he is but a very bad one.. so ones he install the transfer case he destroy trying to opened and his customer left very happy he open a complaint with pay pal we have no idea why but he open a complain for 1200.00 dollars but pay pal make an error and refund him 2400.00 we call jose to get this case close ..that he needs to send us 1200.00 dollars because pay pal made a big mistake .. he never answer the phone any more and the texts well we have to call pay pal again and make a big complaint about the error his a bad person thief and a Lier