Tony and Branden are dishonest and do shady work. Tony at…read moreBennett and Butler took $3000 upfront to fix body work on my car and promised I would have the car back fully fixed and painted within six months. After 25 months of lies, I got my car back in worse shape then when Tony and Branden took it and they stole the $3,000. Buyers beware when doing business with Bennett and Butler. Things may not be what they seem.

Our car broke down in Shenandoah National Park and they came to our rescue! They went above and…read morebeyond to give us a timely tow, maintaining constant communication and quality care and professionalism. They also diagnosed the issue in our car and drove 2 hours to get the necessary part for the repair. They stayed open late on a Saturday when no other auto shops were open to make sure that our car was repaired and we could leave town the next day as planned. Extremely kind and generous people who took care of us in a time of need. Would recommend to everyone for excellent care and auto repair service!

This a review for the service Dept. I have bought several auto's here and The last one I bought…read moreneeded inspection and oil change so I waited on it. It took a long time 1 1/2 hr. Then the Service desk lady said it was done. But needed new tires and that mine were pretty bad. Well how did it pass inspection then. She said it barely passed. She offered to sell me some budget tires for $80 ea. Which is too cheap for good tires on my SUV. So I went to a tire dealer I deal with often in Harrisonburg. And he said my tires were fine. He could have sold me $600 to,$800 set of tires, but was honest. So now I wonder if they even changed my oil and Actually inspected it. Lost confidence. Probably my last service trip.

Bought 8 Subarus from them always satisfying service and sales. Since 2007 only car I've owned and…read moreonly one I'll ever buy

I have never seen a place that lies so much and tries to blow smoke up your tail. My son went to…read morebuy a car here and found a ford focus that did look nice and we were going to cosign for him but still had not signed off on the paperwork. He drove it home for us to check out and told us how it shook when starting from stop. We drove it and told him there was something wrong with it and that I was not signing anything until it was fixed. He took it back and was given some story about being told by chuck that he needed to drive it so that the car would reset for his driving. Seriously. I told him that was the most bull.... thing I had ever heard. First I went with him and met chuck and I told him there was something wrong with car and I was guaranteed that it would be fixed out of their own pocket. Few days later son was called and told it was done. He brought car home again and said it was doing same thing. My husband and I went back in and spoke to eric and insisted he test drive it with my husband. Eric admitted that something was wrong with car and lifted hood and discovered oil had not been changed like we were told and we even had to put oil in the car when he first brought it home because it was empty. We were again promised it would be fixed. Well lo and behold the same old crap again. This went on for few weeks and to make a long story short they appear to be nothing but crooks who lie constantly like they think everyone is stupid and gullible but them. How anyone could think this is a good place to buy a car is beyond me. I even did research on this vehicle and found hundreds of complaints about the same issue we were trying not only to get them to admit was there, which after getting eric to test drive he finally did, but to fix the problem. But apparently ford is just like them and doesnt admit the problem per the reviews online. I am done with this place and the more people that can learn this the happier I will be. I would not send my worst enemy there to purchase a car. I thought steven kia was bad but chuck and them have them beat. At least the Kia was a decent car. NEVER GO HERE TO BUY A CAR. YOU ARE BETTER OFF JUST THROWING YOUR MONEY IN THE TRASH THAN BUYING A CAR FROM HERE AND HAVING TO END UP DUMPING A LOT OF MONEY INTO A CAR THAT SHOULD WORK.

Came in from out-of-state after seeing a vehicle posted online. Chuck and Sean responded…read moreimmediately and were both very knowledgable when I had questions pertaining to the condition of the truck. I am usually skeptical about sales. However, their website indicates they are focused on the customer. I found this to be true when I visited the location. Chuck and Sean were very helpful and did not try to force a sale. Other employees made the process enjoyable by being very kind, respectful, and friendly. Being from out-of-state, Sean even insisted on picking me up from the rental car location nearby. I would definitely recommend this group if you are looking for a vehicle.

Jeff is always a great help when my car needs repairs. Honest and reliable pricing and work.read more

Waited 2 hours for a simple covered oil change on new car. There were about 15 people waiting in…read morethe lobby of service center. Absolutely ridiculous! Will not return to this location!

POTENTIAL FRAUD ALERT…read more I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove all of my claims. The excuses they provided for not providing service were so ridiculous that a middle schoolers could see through their lies.

Salesman, HUNTER TURNER, promised a price to us that he couldn't get. I spoke to the GM, Melissa…read moreJenkins and OWNER Gary FAY and was basically told I want something for free and I couldn't afford what I was looking at.....EXTREMELY UNPROSSIONAL

John was fantastic to work with. We were an out of state sale and John was great to work with…read morethroughout the entire process from getting initial information and additional views to getting the car inspected to finalizing the purchase. I highly recommend going through University Motors if they have what you're looking for.

We had a very nice buying experience with John. He was extremely helpful. This auto dealer sticks…read moreby their word. John, Chris, and Donna went beyond the call to ensure our satisfaction. We highly recommend purchasing a vehicle from these honest, hard working, local folks.

Best place in the Valley to get any car work done! The staff are always so pleasant and helpful!read more

We don't trust our cars with anyone but Jimmy. Hands down one of the best around. Honest, fair, and…read morereasonable. 4 drivers in our household and we go to Jimmy for all our vehicles repairs and maintenance.

My Prius had the catalytic converter stolen while I was in town for a relative's college…read moregraduation. I called Justin at Richard's Auto Service, and he was able to take care of me. He was familiar with stolen converters, able to give me ballpark estimations for time and cost, and allowed me to tow my car to his shop so he could give me an assessment. His honesty and integrity provided me peace of mind. This is a good man. Thank you.

This is the only place I like to go in Harrisonburg to get my car looked at. Richard is super nice…read moreand fair. I went in at one point because I thought something was wrong with my breaks and he assured me it was just dust and that they are fine. A lot of places would have taken that as the perfect time to charge you for something you don't need... Plus, he just seems like a really nice guy. Not trying to sell you a million things you don't need or stuff like at AAMCO. He also gives good advice on different options based on how much you're in a position to spend and what would be best. Has fixed the AC and oil leak on on my '01 Explorer.