After a very disappointing experience elsewhere, I brought my Porsche to Marlow Motor-Werks, and the difference in professionalism was night and day. Nathan accepted my vehicle, communicated clearly throughout the process, finished the work on time, and treated me with genuine respect from start to finish. What impressed me most was the level of organization and care: - professional front office management - clear communication - detailed inspection process - clean and professional environment - respectful customer service They performed my Porsche oil service for nearly half of what I was previously quoted elsewhere, without sacrificing quality. They also completed a thorough inspection report covering the vehicle bumper-to-bumper, identified a small oil seep issue, and even pointed out that my tires were older and should be considered for replacement for safety reasons. You can tell this shop genuinely cares about both the vehicle and the customer. Even the small touches stood out -- coffee, hospitality, clear explanations, and follow-up communication. Although they were originally known for Mercedes vehicles, they now service many European brands including Porsche and BMW, and the shop was full of high-end vehicles when I visited. Nathan and the team made me feel welcomed, respected, and informed throughout the entire process. That level of professionalism is rare today. read more

I discovered this automotive repair shop and I'm so glad I did ! From the initial call to make my appointment to arriving .. best customer service ! The waiting area is clean and comfortable.. the staff is very friendly and helpful. Nathan goes above and beyond to make sure you are taken care of . Roy is also a great service advisor . Whether you have a Mercedes or other foreign vehicle, I highly recommend Marlow Motor-Werks ! read more

Great communication. Excellent work. Excited to have them work on my car again. Really pleased to have had them referred to me. read more

Top flight service all the way. In particular their service manager always has been honest and forthright regarding necessary repairs. Never feel pressure to perform work not deemed essential. Honest and friendly seems to be their recipe for success. read more

Did a nice job replacing my oil pan for which the dealer would not accept responsibility. Excellent dealer alternative. Trustworthy and quality work. read more

Friendly staff and great service. We had many bad experiences with the BMW of Monterey. So glad we found this shop.

Mercedes and BMW cars! If you need quality honest work, this is your car shop. Would just like to say that Nathan went above and beyond to keep me satisfied with the communication and service. I appreciate the time he spent to look for the most budget friendly but safe quality options instead of forcing me to over spend. The way he explained everything to make sure I understood the options for repairs just showed the overall kindness And respect he and the shop had to offer. The tech Abraham was amazing as well! He caught my coolant leak and some other repairs that not even techs from bmw dealership caught. I really liked how they show you pictures of areas that need repairs and just overall knowledgeable the staff is. I will definitely be returning for any future needs, thanks Marlow ! read more

Marlow Motor-Werks - BMW tech available. Would definitely recommend - Auto Repair Near Me - Seaside, California

I spoke with Cary on two different occasions. I needed some information about my Mercedes (it had been serviced by them for almost a decade before I recently purchased it) and he took the time to assist me even though it was not something he could charge me for. Most businesses today will not help you unless there is something in it for them. Cary nevertheless took the time to answer my questions and declined to take any money for his time. This is rare these days and should be applauded. The car had been maintained very well by them and I could see the quality of the work they had done during a thorough inspection of the car. They really care about the details. Based on how they took care of this 15 year old E55 AMG I would strongly recommend that you take your MB to them for service. You won't be disappointed. read more

Marlow Motor-Werks - Auto Repair Near Me - Seaside, California

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I have never been treated so well by any automotive place in my life! They are honest. They get the work done fast. They never try to sell you something you don't need. I've been taken advantage of by other places which I will yelp but never Marlows. Nathan is the best. He gets me right in. He forgives me when I don't make my appointment. He would never cheat me. Being a widow I found most place do take advantage of you but never these gentlemen. To say I think the world of them isn't big enough. I'm so thankful to have found hardworking honest people. It doesn't hurt that all the men there are quite good looking too and so nice! read more

Great service, trustworthy, professional, and knowledgeable! Don't take your Mercedes anywhere else.

I have been meaning to write a review about Marlow Mercedes- Werks for a while now. All of our cars Mercedes and BMW we only trust and take to Marlow. The owner Charlie is one of the best and he runs a great honest professional business. I highly recommend them. It is hard to find a great highly knowledgeable repair shop but these guys are the real deal. All the employees are very nice there but one in particular Nathan is awesome, I always deal with him. Give them a try next time you need a great mechanic for your Mercedes or BMW, you can trust them. read more

Excellent service. Honest. So thorough. Really happy with this place. I will definitely go back for all my car needs. Great customer service.. nice change from my last mechanic that was so rude. Marlow is the best!!! read more

Excellent Service. Cary kept me informed every step of the way and provided a Lyft Service which was extremely helpful. Highly recommend them read more

Extremely thankful for all the services received on my Mercedes. I have had different services throughout the years, if they couldn't help with a service (tires/electronic) they referred me out. I appreciate the honesty. The last service was replacing the AC condenser. Roy provided a quote and got me in right away. I highly recommend them to anyone. Friendly, reliable and trustworthy. After each service my car received a nice wash. A+ service!!! Thanks Roy and team. read more

I like these guys. They're clean, efficient. They stay in communication as needed. They fixed my car up as best could be done. It's a 450 SL so it could best be classified as an antique. They referred me to someone who was able to work on the more unusual problems of a car that old. And after that, they have stayed up on all the more common problems to MB's. I'd bring my car to them again without any woo read more

Marlow Motor-Werks - Proof of life! - Auto Repair Near Me - Seaside, California

Great shop. I needed a hard to find car battery and they had it in stock and at a competitive price. A professional looking outfit and a pleasure to work with. I highly recommend them. Thanks guys. read more

I would like to let as many people that own Mercedes cars know that U can't find a better repair shop than Marlow Mercedes! The professional members of this wonderful shop are so knowledgeable about everything Mercedes. Your car will be taken care of as if it was their own. We've had our very special Mercedes taken care of so well that it now runs like the new car that we bought years ago! I highly recommend Marlow Mercedes to everyone that loves their car, to trust the professional care that Marlow Mercedes offer. You will not ever regret it! We can't be happier and we would not trust anyone else! read more

Honest. Not pressed. Not thirsty. Straight up and to the point. There's my review. Here's the fact: I rolled over a curb. Towed it to the shop thinking I busted my radiator. Was ready to come off of a grand. He calls me. It was something minor and inconsequential. Charged me for looking at it and not much, either, considering the piece of mind that I get in return. This guy is the truth. read more

Highly recommend Marlow's for all your BMW service. They changed our i3's REX oil, easy drop off and pickup, so much less expensive than the BMW dealer. read more

Why would I give 4 stars to a facility that was unable to resolve my problem?. First off ,my baby Benz is a 1985 190D and not many shops even gave me a consideration . Mostly due to the age (not me (I think) but likely parts if any were needed. Most technicians are more use to working with code readers and chips. The W201 has none of that. A technician who had worked on the model in the past was agreed to take a look at it if could leave it a few days I could.. They were clear to quote me an hourly rate that was a bit higher than I was expecting. Let me be clear.. I gave them the time limits. Although unable to make the repair in that time limit, the technician provided me with a possible solution...using some older style problem solving techniques. He did and then spent a few with me explaining where he thought the issue might be thru some trouble shooting techniques BC (Before Codes) He did, He was right, and I was off and running So although the repair was not completed (BECAUSE of the time limits I set on them) I am sure that it would have been if I had the budget. He had nailed the probable cause. That is where I save the last STAR. Nothing meant by it For me as a fairly good garage DIY er..it was all I needed to execute a very successful repair. ...and I did. Thanks Marlow read more

Outstanding service and attention to detail by Nathan and Kerry. A nice clean shop, that is honest and has a good local reputation! These guys are Mercedes Enthusiasts and I have found their pricing to be very fair. What I like the most is that unlike most automotive shops there is no pushy sales. Just easy going people who love what they do! I will be back! read more

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My Daughters MCBZ needed work during this most stressful time. Mr Marlowe and his outstanding Staff took not only excellent care of her car but maintained social distancing, She works in the front line. Mr Marlowe and his staff did it quickly and so so Professionally. Thank you so much to all. Jim Nakashima read more

We're on a roadtrip from out of town (hundreds of miles from home), got a series of warning lights (like "Stop Vehicle") while in Monterey. Its Friday at 4 pm. We call Roy Yamada and he hears our anxiety and situation (we have to drive home Sunday for work), and he and his team help us out. Lifesaver doesn't describe him well enough. He was a Saint! So, so helpful. Just amazing. The work fast and efficient at a fair and decent price. Their safety/Covid guidelines were on point. If we lived here, this is the place we'd go. Forget dealerships, come here! read more

I had bought an 18 year old Mercedes that looked great. However I had no idea of the mechanical situation and I have 2 small children. I called them and they said to come right in. They did a full inspection and showed me how to work all of the components. They were super professional, honest and fair. Best Auto experience I have ever had dealing with cars for 33 years. Highly recommend. read more

What wonderful service I received here . I took my car in for a B8 service. They welcomed me with the best customer service I have ever received. They were friendly, honest, and above all professional. They had the most reasonable and affordable prices. They went over the work they did and what my car will need in the future with out being pushy. I was so thankful for the complimentary car wash. I drove off a proud Benz driver read more

Prompt, friendly, and reasonable service of my 2018 Sprinter. If it is something not covered by dealer, then I bring it to this company.

Thanks zeroth and Jacob for fixing my car, it runs good now. Just a few more things to do Tobit then put it up for sale

These guys go the extra mile to do right by their customers. Consistently over the years they have been very accommodating, working beyond what I expected. My car is currently in the their shop for suspension work and I have nothing but excellent things to say about how they are handling my case. I strongly recommend them. read more

The very best in service and support! Nathan is world class!

Nathan Barranco is recognized for his 5 star professional, customer and friendly service. I strictly recommend Marlow Mercedes Werks because sometimes high anxiety and stress can associate itself with the repair process and Nathan provides the peace of mind that is just as luxurious as the Mercedes-Benz Brand. "The Best or Nothing" read more

I just want to say these guys are the greatest!!! Thank you to Cary for the amazing service and the awesome gift bag. I would give this establishment ten stars if I could. If you truly want great customer service go no where else. read more

I switched from my local dealership to Marlow Mercedes-Werks in 2015 and couldn't be happier. Everyone I interact with, from Cary Smith to the mechanic to the owner and even the shuttle driver are professional, friendly, honest, and knowledgeable. My 2001 E320 has 255,000+ miles on it and continues to be my daily driver, running smoothly and problem-free. They're proactive in communicating status and efficient in getting the work done. Same expertise as the local dealership, but better service/quality and fair prices. read more

Absolutely outstanding. Charlie Marlow has assembled a great team, all MB specialists. Work is fast and prices are right where they should be - not rock bottom but way below the dealership, and the quality is excellent. My favorite detail: the shop floor is always spotless. I drive a restored '77, but I also see late model SLKs in the garage, too. read more

So, I went back to Marlow and was helped by Kerry and Nathan, both super helpful knowledgable and honest. Gavé me the real lowdown on what my car truly needed, not trying to sell me everythign in the shop. Had service done and great recommendations, sought alternatives and reasonably priced solutions. Finally they have a great and accomodating shuttle. By Marlow herself. All certified MB specialists read more

My Mercedes lust leans toward the AMG versions especially the 12 cylinder ones. Previously I owned an SL65 AMG and a CL65 AMG. These are the extreme high performance models of the Mercedes AMG lineup and require knowledgeable care. When their factory new car warranties expired I started taking them to Kerry and Charlie at Marlow Mercedes-Werks. I was pleased and surprised at the quality work and reasonable pricing they provided for my babies. It was not always that way at the dealer. I recently purchased a 2013 CL65 AMG and the nano-second it is off warranty it will be their charge to keep its 621 ponies wide awake and raring to go. After spending over 200K for a car I feel justified in being very picky about how it operates and whom cares for it. I am a happy Marlow client. Sincerely, JHR read more

I knew most of the folks at Marlow Mercedes Werks when Bill Stahl ran the old Stahl Motors. Then, when Stahl changed management I was sooooo happy to find my good buddies started their OWN Auto Repair even IMPROVING what they had spoiled me at Stahl Motors! What a treat! I feel I got extraordinary service at a very fair and reasonable price! Nice to see Sue, Charlie, Roger, Cary, and Jessee thriving and bringing back what Mercedes Benz will certainly be pleased to brag about! read more

Excellent work on my old Mercedes. Caring, honest and top notch, quality repair work!

Very good and friendly. They take time needed to do amazing work. If you want to keep your Mercedes perfect and running forever, this place will serve you well. read more

I took my 2010 ML 350 in for service and they definitely exceeded expectations. To start, super friendly service all the way through, with detailed explanations of what they had done diagnostically. In summary, I went in with four issues them to address/fix, and walked out paying $600, much less than I expected. Will definitely be coming back here. read more

I saw one of my favorite movies "Mr. Blanding Builds His Dream House". Mr. Blanding (played by Cary Grant) works for a New York AD Company. His assignment is to come up with a gingo for a client company that produces Ham. His idea "If it doesn't say WHAM it isn't Ham". Charlie and his staff are the best in Monterey County, if not all of Northern California. So, to paraphrase Mr. Blanding "If it doesn't say Marlowe Mercedes Werks it isn't Mercedes Works." Try Charlie once...you will never go anywhere else for your Mercedes. My 2004 E320 now has about 293,000 miles. Mercedes is a great car but without great service, it is just another car. read more