Website says temp closed meaning weekends , so I went there on a Monday at 9:30 as they open at…read more8 but no one was there . I called them to ask where the closed and they ask me to come back at 10 . I came back at 10:30 door still locked no one there so I called and was told they will be there in ten minutes was in traffic and stopped to get something to eat.. Needless to say I didn't take my shoes there to scare I wouldn't get them back as needed.. Terrible customer service ..

I have to agree with a previous review... It's very unprofessional to not adhere to posted business…read morehours. I've driven out here twice in 24 hours to patronize this business -once from Gaithersburg, another time from District Heights, both during the posted business hours- and neither time has this business been open. What's the point of doing great work if you aren't open when your customers need you, and when you claim to be open? Smh...

Presented two pairs of shoes to be repaired. He examined them, told me what had to be done and sent…read moreme on my way. The turnaround was reasonable and so was the price. My shoes looked great. I will be returning again if needed.

If you expect basic courtesy, this is not the place. I went to Manuel's to ask about repairing a…read moreleather pocketbook and was cut off mid-sentence with a blunt "no." There was no attempt to understand my request, offer alternatives, or even communicate respectfully. The interaction felt dismissive and unprofessional. Based on my experience, customer service is clearly not a priority here. I won't be returning.

I took my shoes in to have my heels replaced, but they completely ruined my left shoe. The owners…read morestarted speaking in their native language and just kept telling me, no, no, no.However, they examine your shoes when they drop them off.And identify any imperfections.

I went in to put taps on my shoes. The woman who greeted me was very nice. Took my order and I had…read moremy shoes back two hours later. Price was not crazy.

He took the bag but no promises made that he would be able to find the screws. I am waiting.read more

10/10 star place! I had thrifted a vintage Coach Courier Bag from the late 70's and it had some…read moreparts that were worn down and missing leather completely. Two other cobblers that I had been to before suggested taking the bag apart completely and quoted me for $500! I did not like the idea of taking the bag apart completely. My husband went over to Stern's to see if they could make the fix possible and they did (for a VERY affordable price!) I really want to thank Stern's for the amazing service! The bag looks amazing!

High-quality service and skill. I thought $20 for a shoe shine was a bit high but that's actually…read morepretty much market value for the region.

A good old fashioned shoe repair shop! Not only do they do great work at reasonable prices, but…read morethey have all the accessories you need: shoe polish and creams, brushes, etc.

What a super helpful group of people. I had a dog harness that didn't fit right. I brought it in…read moreand they were willing to take it in for me. I was guessing on the amount needed and it wasn't enough. So I returned, twice. The 3rd time I was in they said they would not charge me. They even offered to allow me to bring in my dog if this latest adjustment didn't work. It didn't, I got a new harness and yes I brought my dog in so we could finally get the sizing right. If you have anything that needs repairing, not necessarily shoes, I would bring it in and let them have a look.

I requested a repair to a motorcycle boot. Service request was immediate. Estimate for repair was…read moregiven based on photos and the repair costs were very close to the quoted amount. Value was definitely worth the repair costs. As replacing the boot works have very expensive. Would recommend and will be taking a pair of my winter shoes for repair!

I love this place. I took my friend shoes there that another shop majorly messed up. The owner took…read moreone look at those shoes and immediate took them to the back and performed and miraculously transformed them to new. I am so happy and can't wait to return the shoes to my friend. I will definitely bring all my shoes that need repair here.

Unfortunately, Marlow Shoe Repair is not the same place I remember from a few years ago…read more I brought in eight pairs of tennis shoes to be cleaned and was told they would be ready in seven days. I returned after nine days, but they needed more time. There had been no communication that he was struggling to clean some of the shoes or that additional time was needed. When I returned 14 days after the original drop-off, he told me he needed five more minutes. I ended up waiting another 30 minutes before receiving my shoes, and they were still only partially cleaned. The sides of the soles had been cleaned halfway, and the bottoms had not been cleaned at all. When I pointed out the remaining dirt, the cobbler became very argumentative and took no responsibility for the poor communication, repeated delays, or incomplete work. He used a paper towel to remove some of the dirt while simultaneously insisting that it could not be removed--which made no sense because I could see it coming off as he wiped. Having to haggle with a professional about whether a visibly dirty shoe is actually dirty is unreasonable. He offered a small discount, but considering the two-week delay, lack of communication, extended wait at pickup, and condition of the shoes, the discount should have been much more substantial. I understand that some stains may be difficult to remove, but customers should be informed when there is a problem or when more time is needed. Based on this experience, I would proceed with caution.

The craftsmanship for the repair is subpar and lack attention to detail and cobblers sloppiness…read more Was quoted 2 weeks but it took 8 weeks for repair. I had to visit 6 times and cobbler kept quoting a few more hours which took several weeks later.

Dropped 4 pair of shoes of on Saturday. Was told to pick up on Wednesday , came on Thursday. None…read morewere ready. Told me It would be 45 minutes. My mistake is that I should have asked what was done already. He changed the taps on all 4 pair of shoes in 45 mins. The issue is they all didn't need new taps, they were on for other reason. When i advised him of this, got an attitude and gave me a partial refund for the some other work that was not completed. In all I paid $65 for taps on 4 pair of shoes. Grossly ovoverpriced. Shoe glue smelled my car up.

The soles of my hiking boots fell off after 30+ years :-) and they glued the soles back on! $40 -…read moreso much cheaper than a new pair of boots, and I don't have to break in new shoes. They did a really nice job.

THESE PEOPLE ARE RACIST, WHEN ARE WE GOING TO STOP ALLOWING THEM TO COME INTO OUR COMMUNITY AND DO…read moreTHIS ISH TO US??? Hence my review... I came back to the establishment after about a year or so hiatus and I was surprised to see that they had changed ownership. There USED TO BE a Hispanic guy that ran the spot a while back when I lived in the area, and he is the reason that I chose to drive almost an hour to a cobbler that I could trust. Yeah, I live about a little over an hour away now... He had the Best Customer service that anyone could ask for hands down. Sadly, these NEW folks who happen to be ASIAN are extremely rude( especially the male!!!!) and in my opinion,gouging the community. As I stood at the counter handing off my items I watched and listened to him be extremely condescending to a customer and it made me want to turn around, and walk out but I didn't. I had already driven an hour.... I spent $70 to get taps put on three pairs of shoes and to get a buckle fixed on a laptop bag that I cherish. The shoes came back scuffed...the same way I gave it to them! They didn't even bother to wipe the mud off... i've visited quite a bit of cobbler in my day and when you spend that amount of money, the least they'll do is shine your shoe... Nasty attitude, overpriced, taking advantage of our community as usual... we've got to do better folks. We could never go into ANNANDALE and pull some ish like this

I called to inquire about luggage repair. The owner confirmed the provide the service so I went to…read moretake my damaged large hardshell suitcase with missing wheel + base . She called me 2 weeks later to inform unable to locate piece. I went to pickup my luggage. Better luck next time.

Have used them for years. Best cobbler in town. They have fixed high end leather purses, shoes -…read moreresole and just this week they added an 1 1/2 inches to a new athletic shoe. The senior cobbler has retired and the new fellow also does an excellent job! Thank you.