Presented two pairs of shoes to be repaired. He examined them, told me what had to be done and sent…read moreme on my way. The turnaround was reasonable and so was the price. My shoes looked great. I will be returning again if needed.

If you expect basic courtesy, this is not the place. I went to Manuel's to ask about repairing a…read moreleather pocketbook and was cut off mid-sentence with a blunt "no." There was no attempt to understand my request, offer alternatives, or even communicate respectfully. The interaction felt dismissive and unprofessional. Based on my experience, customer service is clearly not a priority here. I won't be returning.

I went in to put taps on my shoes. The woman who greeted me was very nice. Took my order and I had…read moremy shoes back two hours later. Price was not crazy.

Took a pair of denim boots - looked at them and said could t be repaired. Took to Hilltop shoe…read morerepair and they fixed! Don't recommend.

I'm very happy with the quality and the customer service from Cobbler's Bench/Stern Shoe Repair. I…read morebrought in a pair of heels for a repair , and Julian was friendly and helpful when I dropped them off. A few days later , I got a call that the shoes were ready to be picked up. When I arrived and gave my ticket , Julian brought the shoes over and took them out the bag so I could inspect the work that was done. I was very pleased, and will certainly be back the next time I need repairs.

Great service! My louboutins were repaired in time for my anniversary event. I came into the…read morebusiness distressed and my shoes were fixed within hours. I really appreciate them. Helped me tremendously!

High-quality service and skill. I thought $20 for a shoe shine was a bit high but that's actually…read morepretty much market value for the region.

A good old fashioned shoe repair shop! Not only do they do great work at reasonable prices, but…read morethey have all the accessories you need: shoe polish and creams, brushes, etc.

What a super helpful group of people. I had a dog harness that didn't fit right. I brought it in…read moreand they were willing to take it in for me. I was guessing on the amount needed and it wasn't enough. So I returned, twice. The 3rd time I was in they said they would not charge me. They even offered to allow me to bring in my dog if this latest adjustment didn't work. It didn't, I got a new harness and yes I brought my dog in so we could finally get the sizing right. If you have anything that needs repairing, not necessarily shoes, I would bring it in and let them have a look.

I requested a repair to a motorcycle boot. Service request was immediate. Estimate for repair was…read moregiven based on photos and the repair costs were very close to the quoted amount. Value was definitely worth the repair costs. As replacing the boot works have very expensive. Would recommend and will be taking a pair of my winter shoes for repair!

Customer service is horrible. Quality of repair is poor. The person running the store blame…read morecustomer for bringing in a repairable item. This is why we come to you is to fix our beloved belongings.

I would never come back here. The owner John said he didn't need the heel caps that came with the…read moreshoes because they use the same but you can see they don't have the same. Super bulky and I request for the high to be cut down per the owner advice but it doesn't feel like that was done when I wear the heels. The gummy's on the black shoes is black around the edges. The 4th picture is a shoe that I only wore once and the gummy on one of the shoe has a gap and the guy Chris who did it said it was my shoes which he seems to blame all of his horrible work on the shoes. I said then why does the other shoe not have a gap (see 5th photo). Last but not least my brand new nude shoes that I just got and never worn is absolutely ruined!!! The shoes are damaged with black shoe polish, scrapped up and the work done on it was horrific. I'm so disappointed and when I asked Chris about it he said it was the shoes fault. Photos 6 through 12 is a brand new pair of shoes worth $1100 and never worn but look at them now. I should have taken my expensive shoes else where and I regret ever going here or bringing them coffee/donuts. Never again!! The owner has the nerve to say I brought in nearly destroyed shoes!! Sir you are never there and I brought in two more pairs which one was brand new and the other one was worn once! I called the shop to speak to you and you are never there John and Chris never knows when you are coming in. You all ruined my shoes and I will be calling my bank to fight the charges.

I brought a couple pair of older walking shoes to be spiffed up and an hour later I picked them up…read more They looked almost new. Only $20 a pair, a very reasonable price.

The craftsmanship for the repair is subpar and lack attention to detail and cobblers sloppiness…read more Was quoted 2 weeks but it took 8 weeks for repair. I had to visit 6 times and cobbler kept quoting a few more hours which took several weeks later.

The soles of my hiking boots fell off after 30+ years :-) and they glued the soles back on! $40 -…read moreso much cheaper than a new pair of boots, and I don't have to break in new shoes. They did a really nice job.

THESE PEOPLE ARE RACIST, WHEN ARE WE GOING TO STOP ALLOWING THEM TO COME INTO OUR COMMUNITY AND DO…read moreTHIS ISH TO US??? Hence my review... I came back to the establishment after about a year or so hiatus and I was surprised to see that they had changed ownership. There USED TO BE a Hispanic guy that ran the spot a while back when I lived in the area, and he is the reason that I chose to drive almost an hour to a cobbler that I could trust. Yeah, I live about a little over an hour away now... He had the Best Customer service that anyone could ask for hands down. Sadly, these NEW folks who happen to be ASIAN are extremely rude( especially the male!!!!) and in my opinion,gouging the community. As I stood at the counter handing off my items I watched and listened to him be extremely condescending to a customer and it made me want to turn around, and walk out but I didn't. I had already driven an hour.... I spent $70 to get taps put on three pairs of shoes and to get a buckle fixed on a laptop bag that I cherish. The shoes came back scuffed...the same way I gave it to them! They didn't even bother to wipe the mud off... i've visited quite a bit of cobbler in my day and when you spend that amount of money, the least they'll do is shine your shoe... Nasty attitude, overpriced, taking advantage of our community as usual... we've got to do better folks. We could never go into ANNANDALE and pull some ish like this