I love this place. I took my friend shoes there that another shop majorly messed up. The owner took…read moreone look at those shoes and immediate took them to the back and performed and miraculously transformed them to new. I am so happy and can't wait to return the shoes to my friend. I will definitely bring all my shoes that need repair here.

Unfortunately, Marlow Shoe Repair is not the same place I remember from a few years ago…read more I brought in eight pairs of tennis shoes to be cleaned and was told they would be ready in seven days. I returned after nine days, but they needed more time. There had been no communication that he was struggling to clean some of the shoes or that additional time was needed. When I returned 14 days after the original drop-off, he told me he needed five more minutes. I ended up waiting another 30 minutes before receiving my shoes, and they were still only partially cleaned. The sides of the soles had been cleaned halfway, and the bottoms had not been cleaned at all. When I pointed out the remaining dirt, the cobbler became very argumentative and took no responsibility for the poor communication, repeated delays, or incomplete work. He used a paper towel to remove some of the dirt while simultaneously insisting that it could not be removed--which made no sense because I could see it coming off as he wiped. Having to haggle with a professional about whether a visibly dirty shoe is actually dirty is unreasonable. He offered a small discount, but considering the two-week delay, lack of communication, extended wait at pickup, and condition of the shoes, the discount should have been much more substantial. I understand that some stains may be difficult to remove, but customers should be informed when there is a problem or when more time is needed. Based on this experience, I would proceed with caution.

I needed my luggage to be repaired and I called and They don't do luggage repair so they should…read moretake that out of their name!

Website says temp closed meaning weekends , so I went there on a Monday at 9:30 as they open at…read more8 but no one was there . I called them to ask where the closed and they ask me to come back at 10 . I came back at 10:30 door still locked no one there so I called and was told they will be there in ten minutes was in traffic and stopped to get something to eat.. Needless to say I didn't take my shoes there to scare I wouldn't get them back as needed.. Terrible customer service ..

I have to agree with a previous review... It's very unprofessional to not adhere to posted business…read morehours. I've driven out here twice in 24 hours to patronize this business -once from Gaithersburg, another time from District Heights, both during the posted business hours- and neither time has this business been open. What's the point of doing great work if you aren't open when your customers need you, and when you claim to be open? Smh...

The cobler offered me a reasonable Price. To put in a half soul for my J&M wingtip shoes. Very good…read morecraftsmanship...

Very knowledgeable and friendly. I would highly recommend their service. Willing to go above and…read morebeyond to please their customers

We dropped off a few items to get dry cleaned and overall, they did a good job with those items…read more The were in good shape and looked fresh. The reason i couldn't give this 5 stars is because of our other interaction. Along with dry cleaning, we saw there was tailoring available so we wanted to drop off some pants to get hemmed. There seemed to be a misunderstanding as they immediately said they couldn't create new clothes. We said we didn't want anything created, just hemmed, however they were really adamant and wouldn't even hear us out. We know they hem pants there, which is what we were originally asking for but they were very dismissive. May have been a misunderstanding but it left a really bad taste with us.

I've tried a couple of other dry cleaners in my neighborhood and was satisfied with the results but…read morenot the price, so I was eager to try a new cleaner. I couldn't be happier with the results I've gotten from Senate Dry Cleaners. The customer service is exceptional, the prices are reasonable, and the quality can't be beat. I've had them do my dry cleaning and some small repairs to clothing. The work they did repairing a couple of small holes in two of my cashmere sweaters was well worth the small expense and saved me from having to spend hundreds of dollars replacing them. I highly recommend you give them a try.

This place made my heels look like new. I only needed the heel tap and they buffed my shoes as part…read moreof their service.

had some loafers tha were fixed fast for a great price! They picked up my shoes from my address and…read moredelivered them a week later

Quick turnaround, high-quality work, good customer service. 5-stars. I have gone here a few times…read moreand have always been happy with the results.

Brought two pairs of thousand dollar shoes here to be resoled and they did a terrible job. The…read morephotos speak for themselves. Now I'm stuck driving back to NYC to get them fixed, if they can even save these. I'm devastated. If you can't handle this kind of work, I'd rather you hand me my shoes and tell me to go elsewhere.

After years of supporting this business, times have changed. The man that runs this establishment…read morenow is rude and nasty to the point where he snatches and yells at customers. Because I like the way they repair my shoes, I have dealt with it but I am appalled to the point of never returning. To make matters worse, a Marine walked in while I was there and received superior service so please make this make sense. The only reason this received one star is because so had to give it something. My feelings are hurt but more than that, my heart because we still have to deal with this. It's unfortunate and it's sad. I am asking that you consider the way this business and its owner treats customers of all races, creeds, and genders when supporting this business.

Local small business that has amazing customer service. Andy is super friendly and appreciates each…read morecustomer. The prices are reasonable and the clothing is always pristine.